Specialty information service by whom to work. Specialty "service": training profession and who to work. Training profile: "Vehicle service"

Most of the country's population works in the service and trade sectors. And certainly the entire sector of the economy is puzzled by the problems of identifying the needs of potential customers. For organizations engaged in trade in various types of products or services, identifying the needs of the population is a priority area of \u200b\u200bactivity. What is it for? This is necessary to attract customers and, accordingly, increase sales.

Service is exactly the area that studies customer needs.

Specialty "Service" description: the educational institution involves "growing" from an ordinary student to a qualified specialist in this field. Professional activity in the service sector presupposes a high intellectual level of employees and a wide range of knowledge in many areas.

Service graduates have different directions. The direction "Social and cultural service", specialty "Automotive service" or "Information service" - these are all branches of the same, but only highly specialized... In any case, graduates must have excellent knowledge of economics, market relations and jurisprudence, which makes them multidisciplinary specialists.

When entering a higher educational institution for the specialty "Service", you will need the results of a unified state exam in mathematics, Russian language and social studies.
Typically, the minimum acceptable score for each subject is 45 on average. However, each institution sets its own limits on the passing score. The number of budget and paid places is also completely different.

Specialty code "Service"

Since 2015, a new classification of specialties has been adopted, according to which the specialty "Service" received the code 43.03.01 (bachelor's degree) and 43.04.01 (master's degree).

College provides an opportunity to get a specialty "Hotel Service Manager". Specialty code 42.02.11.

Specialty "Service" - the form and duration of training

In Russia, the specialty "Service" has a certain period of study.

As additional education specialty "Service" can be studied remotely.

Admission options and deadlines should be viewed on the official websites of universities. They set their own procedure and conditions for enrollment in programs distance learning.

If a 11th grade graduate enters a higher educational institution, then after graduating from the university, he will have a bachelor's degree. The term of study in this case will be 4 years.

At the same time, the holder of a bachelor's degree can also obtain a master's degree. But this will take another 2 years.

A graduate of grade 11 after school is eligible to go to college for secondary vocational education and will study for 1 year and 10 months.

A 9th grade graduate will be asked to study for 2 years and 10 months. All these data are correct for full-time education.

You can also enroll in the specialty service in absentia both at the university and at the college. In this case, the training period will be increased by 1 year.

Versatility specialty "Service"

The service specialist is multifaceted. Versatility specialty "Service" is explained by a wide range of possible activities. A graduate of this specialty will be able to find himself absolutely in any field where there are clients and buyers. These can be hotel services, information systems, tourism, trade, banking or economy services.

"Service" has no boundaries, so some universities produce more highly specialized specialists. So, in many universities there are, for example, specialties

• "Hotel service",
• "Service and Tourism",
• specialty "Information service",
• "Household utilities service" specialty,
• "Technical service in the agro-industrial complex",
• specialty "Production service",
• specialty "Air transport service",
• specialty "Restaurant service",
• "Vehicle service" specialty,
• "Service in trade" is a specialty.

What will be taught, characteristics of the specialty "Service"

Students studying in this specialty study in depth marketing and management, market relations and economic disciplines. During training, they are introduced to information systemsbecause service employees have a responsibility to understand how software works in the enterprise.

Students study disciplines aimed at developing organizational and management skills. They should know the basics of advertising and promoting services and goods in the economic sphere. Depending on the direction of study, for example, highly specialized disciplines will be introduced into the curriculum.

Thus, the specialty service in transport (43.01.06) is accompanied by subjects studying security technologies in different modes of transport and the corresponding legal documents, risks and insurance in the field transport support and transportation, etc.

"Automotive service" specialty is designed to study all aspects of the activities of automotive service, and this is legal support, and regulations, and much more.

At the same time, a separate role is given to the psychological sciences, since a specialist in the service sector must understand customers and be engaged in identifying the needs of the population for the successful operation of the company in which he will work in the future.

Practice in the specialty "Service"

Undergraduate practice involves work in organizations. Students get a job as trainees in the company as assistant manager or administrator. Often, the place of industrial practice becomes a kind of start-up in the career of a future graduate.

After completing an internship in an organization, a student can stay to work there. But this happens only if the leadership of this organization has noticed the student's merits, his efficiency and excellent analytical skills. Industrial practice, if desired, can be done at the department as a laboratory assistant.

Specialty "Service" - universities, colleges and technical schools

Almost every city has a university that graduates service specialists. The leading universities of the country are the Russian State Institute of Tourism and Service, the Russian Academy of National Economy and public service under the President of the Russian Federation and some other universities.

Universities specializing in "service":

• Altai State Technical University named after I.I. Polzunova
• Altai Institute of Labor and Law (branch) of the Academy of Labor and social relations
• Armavir Social and Psychological Institute
• Belgorod State National Research University
• Vladivostok state University economy and service
• Volgograd State Agrarian University
• Volgograd State Social and Pedagogical University
• Volgograd State Technical University (vehicle service, service in oil and gas complexes)
• Volzhsky Polytechnic Institute, Volgograd State Technical University
• Voronezh State University of Engineering Technologies
• Vyatka State Humanitarian University
• Vyatka State University
• State Maritime University named after Admiral F.F. Ushakova
• Institute of Economics, Management and Law (Kazan)
• Kazan National Research Technological University
• Krasnodar Municipal Medical Institute of Higher Nursing Education
• Kuban State Technological University (available in absentia)
• Kuban State University
• Kuban Socio-Economic Institute
• Naberezhnye Chelny Branch of the Volga State Academy of Physical Culture, Sports and Tourism
• Volga State Academy of Physical Culture, Sports and Tourism
• Sochi State University

Specialty service in Moscow:

• Academy of Labor and Social Relations (Information service)
• Gzhel State University (full-time and remotely)
• State Social and Humanitarian University
• Institute of Public Administration, Law and Innovative Technologies
• Institute of Continuing Education
• Institute of Sectoral Management of the Russian Academy of National Economy and Public Administration under the President of the Russian Federation (Service of the housing stock and communal infrastructure)
• Institute of Socio-Economic Forecasting and Modeling
• Institute of Economics and Culture
• Moscow Humanitarian and Technical Academy
• Moscow Aviation Institute (National Research University) (MAI) (Vehicle Service)
• Moscow Automobile and Highway State Technical University (Vehicle service, in person and remotely)
• Moscow State Machine-Building University (MAMI)
• Moscow State University of Design and Technology
• Moscow State University of Food Production
• Moscow State University of Railways (Transport service)
• Moscow State University of Technology and Management. K.G. Razumovsky (First Cossack University
• Moscow Institute of Humanities and Economics (Real Estate Service)
• Moscow Institute of Public Administration and Law (Social and Cultural Service)
• Moscow Institute of Linguistics
• Russian State University of Tourism and Service
• Russian New University
• Peoples' Friendship University of Russia

It is much easier to enter a college or technical school than to a university, but you do not have to choose from a large number of service areas. Colleges offer mainly the specialty SPO "Hotel Service". In Moscow, these are Tsaritsino College of Hospitality # 37, Small Business College # 48 and many others.

Specialty colleges service:

• Kursk College of Technology and Service;
• college of Service Orenburg;
• Volgograd Technological College;
• Yekaterinburg Automobile and Highway College;
• Krasnodar Trade and Economic College;
• Leningrad Social and Pedagogical College;
• Nizhny Novgorod College of Small Business;
• Nizhny Tagil State Professional College named after ON. Demidova;
• Novosibirsk College of Car Service and Road Facilities;
• Novosibirsk College light industry and service;
• Omsk Motor Transport College;
• Rostov College of Metalworking and Car Service;
• Rostov College of Fashion, Economics and Service Industry;
• St. Petersburg Technical College;
• St. Petersburg Technical College of Management and Commerce;
• Tuapse Social and Pedagogical College;
• Ural College of Business, Management and Beauty Technology;
• Ural technical school road transport and service;
• and etc.

Work in the specialty "Service"

Applicants choosing a specialty service, even at the stage of selection, ask the question: "Who to work with?"

Training profile: "Vehicle service"

Over time, the direction of service activities - "Service of vehicles" has become one of the most demanded by the population of the Russian Federation.

The increased relevance of a range of services for:

Sale of vehicles to individuals and legal entities;

Pre-sale preparation of vehicles;

Exchange and redemption of used cars (trade-in);

Retail, wholesale spare parts and consumables;

Providing financial services - lending and insurance of vehicles;

Warranty service and repair;

Body repair - restoration of body geometry, paintwork and protection;

Development kits additional equipment, for equipping vehicles of standard equipment according to the individual order of the owner;

Formation of tuning programs - interior, exterior, airbrushing, technical tuning.

Due to quite obvious reasons:
steady growth in the fleet of vehicles owned by the population and, above all, motor vehicles;
growth in the number of dealer service centers representing the products of world leaders in the automotive industry;
creation of production facilities that increase the production in the Russian Federation of motor vehicles of world brands, in particular, such as Toyota, Ford, KIA Sollers, Nissan, Hyundai, BMW.

It is also important to note that the direction of service activities - "Service of vehicles" is cross-border, requires compliance with international standards and technologies, and the stable global trend to improve the quality of the service sector as a product dictates the requirements for the quality of training a specialist in this area.

A graduate of the "Autoservice" department is receptive to innovations, has competence in the field of information technology, is able to develop and implement modern technologies "Service of vehicles" and adapt imported service technologies to the conditions of the Russian market.

Within the framework of the direction 43.03.01 "Service", the educational program of the Bachelor's degree is being implemented, Training profile: "Service of vehicles".

Undergraduate:

Forms of training:
- full-time - 4 years (at the expense of the federal budget (budget) and on a contractual basis (commerce))

Awarded qualification - "Bachelor of Service" in the profile: "Service of vehicles"

Main disciplines studied:

1. Introduction to the profession

2. Serviceology

3. Service activities

4. Professional ethics and etiquette

5. Information technology in the service

6. Management in the service

7. Marketing in the service

8. Business fundamentals

9. Organization and planning of service enterprises

10. Metrology, standardization and certification

11. Expertise and diagnostics of objects and service systems

12. Legal support professional activity

13. Motor vehicles

14. Retrofitting and tuning of vehicles

15. Designing the process of rendering services in a car service

16. Designing services in a car service

17. Technological processes in the service

18. Transport infrastructure

19. Modern materials and design

20. Spatial modeling and computer graphics

21. Organization of a dealer and trade network

22. Technical means of service enterprises

Practices:
- Educational practice for obtaining primary professional skills and abilities

Industrial practice to obtain professional skills and professional experience

Industrial practice: research work

Industrial pre-graduation practice.

The internship is carried out according to an agreement with potential employers.

Practice locations:
- authorized service centers of official dealers of well-known world manufacturers: Toyota, Nissan, Volkswagen, JSC Terra-avto, etc.,
- trucking companies: NK "Rusmobil", Organizer of transportation "Pasazhiravtotrans", "Gorelectrotrans", Transport and logistics company " Business Line", A + C" Transproject ", etc.,
- factories of the automotive cluster of St. Petersburg: Toyota, Nissan, Hunday.

Final state certification includes:
State exam (interdisciplinary)
Development and defense of the final qualifying work
(type of final qualifying work - graduation project).

Area of \u200b\u200bactivity of graduates:
Service
Production and technological
Organizational and managerial
Research

Our specialists are widely in demand at the leading car service, transport and machine assembly plants in St. Petersburg and the Leningrad Region.

Professions that graduates will acquire within the direction:

Sales department:

Sales Manager

Brand Manager

Department manager

Car sales assistant

Administrator

Customer Service Department:

Department head

Department specialist

Supervisor hostess

Hostess

Vehicle insurance and lending department:

Department head

Deputy Head of Department

Credit expert (car loans)

Insurance expert

Logistics Department:

Leader

Department specialist

Service department:

Senior Service Consultant

Service Consultant

Repair Zone Master

Diagnostic wizard

Mechanic diagnostician

Professional mechanic

Mechanic

Apprentice Mechanic

Guarantee department:

Department head

Warranty Engineer

Opportunity for career growth:

Leader:

• Service Center Marketing Department
• Customer Service
• Refurbishment workshops
• Service center sales department
• Spare parts sales department
• Additional equipment department
• Analytical department

Car service manager
- Commercial director of the service center
- Technical Director service center

Continuing education:

in magistracy in the direction of training 43.04.01 - "Service"

Forms of training:
- full-time - 2 years (budget, commerce)
- extramural - 2.5 years (budget, commerce)

Master's programs:
- "Service Economy: International Service Markets"

Educational trajectory: "Innovative technologies of technical systems service"

39.8

For friends!

reference

In an age of high mobility, the development of technology, and with it the speed of movement, safety becomes an important criterion. People are ready to pay large sums for high-quality transport services, as human health is the main value. Therefore, there is a need for training specialists who will be responsible for organizing and planning transport services.

Description of activities

The activities of a transport service specialist will not be useful without the basic knowledge that the specialist must have. it legislative documents on the organization of service in transport, technology of car service companies, the basics technological processes transport services, systems automated controlas well as market conditions. A specialist can use this knowledge when working at enterprises of the system of municipal and regional auto services, enterprises of the insurance service system, in car service companies, and government bodies.

Labor responsibilities

The work of a transport service specialist includes organizational and managerial, production, technological and service work. Organizational and managerial work, accordingly, affects the issues of studying the service market, making decisions, organizing orders and the work of the team itself. Production and technological work is associated with the choice of equipment and technological means, is responsible for safe and operational activities. Service work is aimed at the quality of services, studying the desires of consumers, and applying new techniques.

Most of the country's population works in the service and trade sectors. And certainly the entire sector of the economy is puzzled by the problems of identifying the needs of potential customers.

For organizations engaged in trade in various types of products or services, identifying the needs of the population is a priority area of \u200b\u200bactivity.

What is it for? This is necessary to attract customers and, accordingly, increase sales.

Service is exactly the area that studies customer needs.

Specialty "Service" description: the educational institution involves "growing" from an ordinary student to a qualified specialist in this field. Professional activity in the service sector presupposes a high intellectual level of employees and a wide range of knowledge in many areas.

Service graduates have different directions. The direction "Social and cultural service", specialty "Automotive service" or "Information service" - these are all branches of the same, but only highly specialized. In any case, graduates must have excellent knowledge of economics, market relations and jurisprudence, which makes them multidisciplinary specialists.

When entering a higher educational institution for the specialty "Service", you will need the results of a unified state exam in mathematics, Russian language and social studies.

Typically, the minimum acceptable score for each subject is 45 on average. However, each institution sets its own limits on the passing score.

The number of budget and paid places is also completely different.

Specialty code "Service"

Since 2015, a new classification of specialties has been adopted, according to which the specialty "Service" received the code 43.03.01 (bachelor's degree) and 43.04.01 (master's degree).

College provides an opportunity to get a specialty "Hotel Service Manager". Specialty code 42.02.11.

Specialty "Service" - the form and duration of training

In Russia, the specialty "Service" has a certain period of study.

As an additional education, the specialty "Service" can be studied remotely.

Admission options and terms must be viewed on the official websites of universities. They set their own procedure and conditions for enrollment in distance learning programs.

If a 11th grade graduate enters a higher educational institution, then after graduating from the university, he will have a bachelor's degree. The term of study in this case will be 4 years.

At the same time, the holder of a bachelor's degree can also obtain a master's degree. But this will take another 2 years.

A graduate of grade 11 after school is eligible to go to college for secondary vocational education and will study for 1 year and 10 months.

A 9th grade graduate will be asked to study for 2 years and 10 months. All these data are correct for full-time education.

You can also enroll in the specialty service in absentia both at the university and at the college. In this case, the training period will be increased by 1 year.

Multidisciplinary specialty "Service"

The service specialist is multifaceted. The versatility of the Service specialty is explained by a wide range of possible activities. A graduate of this specialty will be able to find himself absolutely in any field where there are clients and buyers. These can be hotel services, information systems, tourism, trade, banking or economy services.

"Service" has no boundaries, so some universities produce more highly specialized specialists. So, in many universities there are, for example, specialties

• "Hotel service",
• "Service and Tourism",
• specialty "Information service",
• “Household utilities service” specialty,
• "Technical service in the agro-industrial complex",
• specialty "Production service",
• specialty "Air transport service",
• specialty "Restaurant service",
• "Vehicle service" specialty,
• "Service in trade" specialty.

What will be taught, characteristics of the specialty "Service"

Students, studying in this specialty, study marketing and management, market relations and economic disciplines in depth. During the training, they are introduced to information systems, since employees in the service sector are required to understand the operation of software at the enterprise.

Students study disciplines aimed at developing organizational and management skills. They should know the basics of advertising and promoting services and goods in the economic sphere. Depending on the direction of study, for example, highly specialized disciplines will be introduced into the curriculum.

Thus, the specialty service in transport (01.43.06) is accompanied by subjects studying security technologies for different types of transport and the corresponding legal documents, risks and insurance in the field of transport support and transportation, etc.

"Automotive service" specialty is designed to study all aspects of the activities of automobile service, and this is legal support, and regulations, and much more.

At the same time, a separate role is given to the psychological sciences, since a specialist in the service sector must understand customers and be engaged in identifying the needs of the population for the successful operation of the company in which he will work in the future.

Practice in the specialty "Service"

Undergraduate practice involves work in organizations. Students get a job as trainees in the company as assistant manager or administrator. Often, the place of industrial practice becomes a kind of start-up in the career of a future graduate.

After completing an internship in an organization, a student can stay to work there. But this happens only if the leadership of this organization has noticed the student's merits, his efficiency and excellent analytical skills. Industrial practice, if desired, can be done at the department as a laboratory assistant.

Specialty "Service" - universities, colleges and technical schools

Almost every city has a university that graduates service specialists. The leading universities of the country are the Russian State Institute of Tourism and Service, the Russian Academy of National Economy and Public Administration under the President of the Russian Federation and some other universities.

Universities specializing in service:

• Altai State Technical University named after I.I. Polzunova
• Altai Institute of Labor and Law (branch) of the Academy of Labor and Social Relations
• Armavir Social and Psychological Institute
• Belgorod State National Research University
• Vladivostok State University of Economics and Service
• Volgograd State Agrarian University
• Volgograd State Social and Pedagogical University
• Volgograd State Technical University (vehicle service, service in oil and gas complexes)
• Volzhsky Polytechnic Institute, Volgograd State Technical University
• Voronezh State University of Engineering Technologies
• Vyatka State Humanitarian University
• Vyatka State University
• State Maritime University named after Admiral F.F. Ushakova
• Institute of Economics, Management and Law (Kazan)
• Kazan National Research Technological University
• Krasnodar Municipal Medical Institute of Higher Nursing Education
• Kuban State Technological University (available in absentia)
• Kuban State University
• Kuban Socio-Economic Institute
• Naberezhnye Chelny Branch of the Volga State Academy of Physical Culture, Sports and Tourism
• Volga State Academy of Physical Culture, Sports and Tourism
• Sochi State University

Specialty service in Moscow:

• Academy of Labor and Social Relations (Information service)
• Gzhel State University (full-time and remotely)
• State Social and Humanitarian University
• Institute of Public Administration, Law and Innovative Technologies
• Institute of Continuing Education
• Institute of Sectoral Management of the Russian Academy of National Economy and Public Administration under the President of the Russian Federation (Service of the housing stock and communal infrastructure)
• Institute of Socio-Economic Forecasting and Modeling
• Institute of Economics and Culture
• Moscow Humanitarian and Technical Academy
• Moscow Aviation Institute (National Research University) (MAI) (Vehicle Service)
• Moscow Automobile and Highway State Technical University (Vehicle service, in person and remotely)
• Moscow State Machine-Building University (MAMI)
• Moscow State University of Design and Technology
• Moscow State University of Food Production
• Moscow State University of Railways (Transport service)
• Moscow State University of Technology and Management. K.G. Razumovsky (First Cossack University
• Moscow Institute of Humanities and Economics (Real Estate Service)
• Moscow Institute of Public Administration and Law (Social and Cultural Service)
• Moscow Institute of Linguistics
• Russian State University of Tourism and Service
• Russian New University
• Peoples' Friendship University of Russia

It is much easier to enter a college or technical school than to enter a university, but there is no need to choose from a large number of service areas. Colleges offer mainly the specialty SPO "Hotel Service". In Moscow, these are Tsaritsino College of Hospitality # 37, Small Business College # 48 and many others.

Specialty colleges service:

• Kursk College of Technology and Service;
• college of Service Orenburg;
• Volgograd Technological College;
• Yekaterinburg Automobile and Highway College;
• Krasnodar Trade and Economic College;
• Leningrad Social and Pedagogical College;
• Nizhny Novgorod College of Small Business;
• Nizhny Tagil State Professional College named after ON. Demidova;
• Novosibirsk College of Car Service and Road Facilities;
• Novosibirsk College of Light Industry and Service;
• Omsk Motor Transport College;
• Rostov College of Metalworking and Car Service;
• Rostov College of Fashion, Economics and Service Industry;
• St. Petersburg Technical College;
• St. Petersburg Technical College of Management and Commerce;
• Tuapse Social and Pedagogical College;
• Ural College of Business, Management and Beauty Technology;
• Ural College of Automobile Transport and Service;
• and etc.

Work in the specialty "Service"

Applicants choosing a specialty service, even at the stage of selection, ask the question: "Who to work with?"

Since the specialty "Service" is universal, there are plenty of options for finding a job. You can start a career in any company at least somehow related to service activities.

Often they immediately become a HR manager. And in the future, everything will depend only on the desire, experience, knowledge and ability to communicate with people.

You might be interested in:

Source: http://www.proprof.ru/stati/qualification/o-specialnostyah/specialnost-servis

43.03.01 -

In 2003 at the MAI at the Department of "Technological design and quality management" of the faculty of "Aviation technology" was opened new specialty "Service"(specialization "Autoservice").

Since 2011 MAI in the specialty "Service"switched to training system bachelor Master.

The normative duration of full-time education is 4 years, part-time - 5 years. Qualification "bachelor".

The field of professional activity of a bachelor includes service processes that ensure the provision of services to the consumer in a system of agreed conditions and client relations.

The object of the professional activity of a bachelor in service is:

· Consumers (individual or corporate clients), their needs;

· Service processes;

· Methods of diagnostics, modeling and development of tangible and intangible service objects;

· Material and non-material systems of service processes;

A bachelor in service should be ready to perform the following activities:

· Service;

· Production and technological;

· Organizational and managerial;

· Research.

Upon completion of training and successful defense of the thesis, the student is issued state diploma.

The state educational standard in the direction of training "Service" was approved by the Ministry of Education and Science of the Russian Federation on November 18, 2009.

The mandatory minimum of the content of the bachelor's educational program in the direction of "Service" includes:

q Humanitarian, social and economic cycle

q Mathematical and natural science cycle

Basic part

· Mathematics

· Computer science

Ecology

Variable part

Theoretical mechanics

Electrical engineering

Basics of hydraulics

q Professional cycle

Basic part

Serviceology

Service activities

Psychodiagnostics

Psychological workshop

Professional ethics and etiquette

Information technology in the service

Service management

Service marketing

Business fundamentals

Organization and planning of activities of service enterprises

Metrology, standardization and certification

Life safety

Variable part

Total quality management

· Computer graphics

· Materials Science

Construction materials technology

Resistance of materials

· Machine parts

Basics of heat engineering

Operating materials

Expertise and diagnostics of objects and service systems

Computer-aided design system in service

Disciplines of the student's choice

Introduction to the specialty

o Basics of service activities

Theory and device of the car

o Theory and structure of the vessel

Car maintenance and repair

o Maintenance and repair of boats and yachts

Automotive technology

o Shipbuilding technology

Car repair technology

o Ship repair technology

Car service organization

o Organization of service for boats and yachts

· Control technical condition car

o Control of the technical condition of boats and yachts

Technological processes in a car service

o Technological processes in the service

Lecturers of the Department of Technological Design and Quality Management with the participation of specialists from other departments of the MAI, aviation enterprises (MAPO im.

Dementieva), the automotive industry (NAMI, GAZ, AvtoVAZ) industry in Russia and the German company ZF Getribe GMBH - the world leader in the production of automatic transmissions, as well as a number of leading companies specializing in the maintenance and repair of small-tonnage fleet.

Industrial (technological) practice, students take place in scientific, educational and production centers of MAI.

All full-time students are granted a deferment from the draft.

Training of students at the Faculty of Military Education is carried out on a contract basis.

Training is carried out on a paid basis.

Source: https://mai.ru/education/avia/104_spec430301/

How to go to college for the hospitality major

»Secondary vocational» Hotel service

43.02.11. Qualification: manager

Hotel service in Moscow colleges after grade 9

We offer you to get the desired specialty remotely! The specialty of hotel service is one of the most promising. The hotel business is actively developing both in Russia and abroad. Do you want to make money on upcoming international events in Russia? Then forget the question of which college to go to and apply to college for the specialty Hotel Service.

The 3 most important professional skills that are taught in college in the direction of Hotel Service:

• Receive, register and host guests (necessary knowledge for the hotel administrator);
• Organize and control the work of maintenance and technical personnel (the hotel personnel manager simply cannot do without this knowledge);
• Create demand and stimulate sales in the tourism sector (the ability to determine what will be in trend, the responsibility of the tourism manager).

Where to go to work after college of hotel service?

What does a hotel administrator do? The administrator is the head of the hotel staff, the chief assistant to the manager.

His responsibilities include monitoring the check-in and check-out of guests, calculation and communication with clients. The main thing for the administrator is to be stress-resistant.

And all professional skills can be obtained in Moscow colleges by entering the hotel service after the 9th grade.

How much does a hotel administrator earn? From 25 to 40 thousand rubles. Your salary will depend on the level of the hotel in which you get a job.

Hotels of 3 stars and higher level want to see administrators with professional education and work experience in their ranks. Don't bother yourself with the question of which college to go to and where to get experience.

Learn remotely and earn experience!

What does a hotel personnel manager do? Remember the phrase: “cadres decide everything”? In the hotel, it is more relevant than ever. The image of the hotel depends on the accurate and timely work of the staff.

The hotel personnel manager is engaged in the selection of employees, draws up work schedules, resolves conflict situations with clients.

Future HR managers should put more emphasis on the study of disciplines related to office work in the hospitality college.

How much does a hotel personnel manager earn? From 20 to 50 thousand rubles. The specialty of hotel service suggests that work experience is required to obtain the desired position. Therefore, the main answer to the question: "which college to go to?", Should be: "the one in which they give more experience!" Distance college is ideal in this regard.

What does a manager do travel agency? Finding a job as a manager of a travel firm will be easier. Simply because much more is required.

The manager of a travel company is engaged in the selection of tours for clients, preparation of documents for traveling abroad, consulting tourists on a variety of issues.

You can safely try your hand at this work already during your studies, the main thing is to choose a Moscow college after grade 9 with a convenient distance learning schedule.

How much does a travel agency manager earn? From 20 to 70 thousand rubles. The manager of a travel company forms his own salary, because in addition to a fixed salary, he receives a percentage of the sold tours. Your salary will depend on your knowledge and skills. Choose a college of hotel service with a high level of knowledge!

What we watched with the College of Hospitality Services:

Secondary vocational education from 12,500 rubles / family 3 years 6 months - 4 years 6 months State accreditation

Reception after grade 9 and 11

Secondary vocational education - 14,000 rubles / sem. 2 years 10 months. - 3 years 10 months State accreditation

Reception after grade 9 and 11

Secondary vocational education - from 10,000 rubles / seven.2 years 10 months. - 3 years 10 months State accreditation

Reception after grade 9 and 11

Secondary vocational education from 10 400 rubles / sem. 2 g. 10month - 3 years, 10 months State accreditation

Reception after grade 9 and 11

Bachelor's degree 17 000 rubles / semester Online education 3, 5 - 4, 5 years State accreditation

Admission after: grade 11, school, college, university

Bachelor's degree 15,000 rubles / semester Online education 3.6 - 4.6 years State accreditation

Admission after: grade 11, school, college, university

Bachelor's program RUB 15,000 / semester Online education 3.5 - 4.5 years State accreditation

Admission after: grade 11, school, college, university

Bachelor's degree from 13,000 rubles / semesterElectronic learningCase study3.6 - 4.10 years State accreditation

Admission after: grade 11, school, college, university

Previously, this state standard had a number 230700 (according to the Classifier of directions and specialties of higher professional education)

MINISTRY OF EDUCATION OF THE RUSSIAN FEDERATION

APPROVED

Deputy Minister of Education

Russian Federation

V.D. Shadrikov

"___27__" ____ March ________ 2000

Registration number _ 292_sv / sp_

STATE EDUCATIONAL STANDARD

HIGHER PROFESSIONAL EDUCATION

Specialty 230700 SERVICE

Qualification - service specialist

Introduced from the moment of approval

Moscow 2000

GENERAL CHARACTERISTIC SPECIALTIES

230700 SERVICE

The specialty is approved by order of the Ministry of Education of the Russian Federation No. 686 dated March 02, 2000.

1.2. Graduate qualifications -

service specialist

The normative time for mastering the basic educational program for training a service specialist full-time education for 5 years.

Qualification characteristics of the graduate

Service is a type of human activity aimed at satisfying consumer needs by providing individual services.

1.3.1. The area of \u200b\u200bprofessional activity of the graduate is individual service for the consumer of services.

1.3.2. Objects of professional activity

Objects of professional activity service specialist are the person and his needs for individual services; ways and methods of identifying and shaping these needs with bringing them to sustainable demand for various individual services; methods of modeling, diagnostics and development of material objects and services for individual orders of the consumer; technological processes through which individual orders for services are carried out; equipment, machines, devices and their systems for the implementation of technological service processes.

1.3.3. Types and tasks of professional activity

A service specialist, in accordance with fundamental and special training, can perform the following types of professional activities

:

a) service

:

analysis of the order for services

, examination and (or) diagnostics;

research of the possibilities and methods of service delivery

;

project development and service technology

;

establishment and maintenance required quality services

;

coordination, registration and delivery of the service to the consumer

.

b) production and technological

:

organization of order acceptance for the provision of services

;

development of complex project options for the provision of services

;

development of a service project

;

finding compromise solutions in a multi-criteria service delivery process

;

development of technical specifications

, technical proposal, technical description;

organization of the technological process for the execution of the service

;

selection of special equipment and technical means for the provision of services

;

the use of information technology to solve the problems of the technological process of providing services

;

service delivery process development;

optimal use of material and energy resources

, based on the required level of quality of the service provided;

organization and effective implementation of incoming and outgoing quality control of the service delivery process

, parameters of technological processes, used material objects and service systems;

organization of examination, diagnostics

, certification tests different types services;

c) organizational and managerial

:

organization of service activities of enterprises

; Adoption management decisions to provide services; optimization of the choice of the composition of technological equipment and technical means, necessary to provide services of the required range and ensure their quality;

organization of a contact area for communication with the consumer of the service

; selection of employees, with psychological stability to work with the consumer of the service; finding a compromise with the consumer on the possibilities and the required quality of service;

planning of service activities of enterprises

, forecasting the development of an enterprise when the range of services changes; forecasting changes in the service market;

assessment of production and non-production costs to ensure the activities of the service enterprise

;

d) research

:

system analysis and optimization of service activities

;

modeling of technological processes of rendering services

;

development of service strategy and algorithms

;

study psychological characteristics service consumer, taking into account national-regional and socio-demographic factors

;

research and development of quality management methods

, standardization and certification of products and services.

Continuing education opportunities for a graduate

Service Specialist

who has mastered the basic educational program of higher professional education in the specialty 23 0700 SERVICE, prepared for continuing education in graduate school.

2. REQUIREMENTS FOR THE LEVEL OF TRAINING OF THE ENTRANT

2.1. The previous level of education of the applicant is secondary (complete) general education.

2.2. The applicant must have a state-recognized document on secondary (complete) general education or secondary vocational education, or primary vocational education, if it contains a record of receiving a secondary (complete) general education, or higher vocational education.

3.GENERAL REQUIREMENTS TO THE BASIC EDUCATIONAL PROGRAM OF TRAINING GRADUATE BY SPECIALTY 230700 SERVICE

3.1. Basic educational training program service specialistis developed on the basis of this state educational standard and includes a curriculum, programs of academic disciplines, programs of educational and industrial practices.

3.2. Requirements for the mandatory minimum content of the basic educational training program service specialist

, to the conditions of its implementation and the timing of its development are determined by this state educational standard.

3.3. Basic educational training program service specialist consists of disciplines of the federal component, disciplines of the national-regional (university) component, disciplines of the student's choice, as well as optional disciplines. Disciplines and courses of the student's choice in each cycle should substantively complement the disciplines specified in the federal component of the cycle.

3.4. Basic educational training program service specialist should provide for the study by the student of the following cycles of disciplines and the final state certification:

gSE cycle - General humanitarian and socio-economic disciplines;

eN cycle - General mathematical and natural science disciplines;

oPD cycle - General professional disciplines;

cycle DS - Disciplines of specialization;

FTD - Electives.

4. REQUIREMENTS FOR THE MANDATORY MINIMUM CONTENT OF THE BASIC EDUCATIONAL PROGRAM OF TRAINING A SERVICE SPECIALIST

SPECIALTY 230700 SERVICE

	Name of disciplines and their main sections	Total hours
	General humanitarian and socio-economic disciplines
	Federal component
	Foreign language Specificity of articulation of sounds, intonation, accentuation and rhythm of neutral speech in the target language; the main features of the full style of pronunciation, typical for the field of professional communication; reading transcription. The lexical minimum in the amount of 4000 educational lexical units of a general and terminological nature. The concept of differentiation of vocabulary by spheres of application (everyday, terminological, general scientific, official and other). The concept of free and stable phrases, phraseological units. The concept of the main ways of word formation. Grammar skills to support communication general without distorting the meaning in written and oral communication; basic grammatical phenomena characteristic of professional speech. The concept of everyday-literary, official-business, scientific styles, the style of fiction. The main features of the scientific style. Culture and traditions of the countries of the studied language, the rules of speech etiquette. Speaking. Dialogue and monologue speech using the most common and relatively simple lexical and grammatical means in the main communicative situations of unofficial and official communication. Basics of public speech (oral communication, report). Listening. Understanding of dialogic and monologue speech in the sphere of everyday life and professional communication. Reading. Types of texts: simple pragmatic texts and texts on a wide and narrow profile of the specialty. Letter. Types of speech works: abstract, abstract, abstracts, messages, private letter, business letter, biography.
	Physical Culture Physical culture in general cultural and professional training of students. Its socio-biological foundations. Physical culture and sports as social phenomena of society. The legislation of the Russian Federation on physical culture and sports. Physical culture of the individual. Fundamentals of a healthy lifestyle for a student. Features of the use of physical culture means to optimize performance. General physical and special training in the system of physical education. Sport. Individual choice of sports or exercise systems. Professional applied physical training of students. The basics of self-study methods and self-control over the state of your body.
	National history Essence, forms, functions of historical knowledge. Methods and sources of the study of history. The concept and classification of a historical source. Domestic historiography in the past and the present: general and special. Methodology and theory of historical science. The history of Russia is an integral part of world history. Ancient heritage in the era of the Great Nations Migration. The problem of the ethnogenesis of the Eastern Slavs. The main stages of the formation of statehood. Ancient Russia and nomads. Byzantine-Old Russian ties. Features of the social system Ancient Rus... Ethnocultural and socio-political processes of the formation of Russian statehood. Adoption of Christianity. The spread of Islam. Evolution of the East Slavic statehood in the X1-X11 centuries. Socio-political changes in the Russian lands in the X111-XU centuries. Russia and the Horde: problems of mutual influence. Russia and the medieval states of Europe and Asia. The specifics of the formation of a unified Russian state. Rise of Moscow. Formation of the estate system of organization of society. Reforms of Peter 1. Age of Catherine. Preconditions and features of the formation of Russian absolutism. Discussions about the genesis of autocracy. Features and milestones economic development Russia. Evolution of land ownership. The structure of feudal land tenure. Serfdom in Russia. Manufacturing and industrial production. Formation of an industrial society in Russia: general and specific. Social thought and features of the social movement in Russia in the 19th century. Reforms and reformers in Russia. Russian culture of the 19th century and its contribution to world culture. The role of the twentieth century in world history. Globalization of social processes. The problem of economic growth and modernization. Revolutions and reforms. Social transformation of society. Clash of tendencies of internationalism and nationalism, integration and separatism, democracy and authoritarianism. Russia at the beginning of the twentieth century. The objective need for industrial modernization in Russia. Russian reforms in the context of global development at the beginning of the century. Political parties of Russia: genesis, classification, programs, tactics. Russia in conditions of world war and national crisis. Revolution of 1917 Civil war and intervention, their results and consequences. Russian emigration. Socio-economic development of the country in the 20s. NEP. Formation of a one-party political regime. Formation of the USSR. The cultural life of the country in the 20s. Foreign policy. The course towards building socialism in one country and its consequences. Socio-economic transformations in the 30s. Strengthening the regime of Stalin's personal power. Resistance to Stalinism. USSR on the eve and in the initial period of the Second World War. The Great Patriotic War. Social and economic development, social and political life, culture, foreign policy of the USSR in the postwar years. Cold War. Attempts to implement political and economic reforms. Scientific and technological revolution and its influence on the course of social development. USSR in the mid 60s and 80s: the growth of crisis phenomena. Soviet Union in 1985-1991 Restructuring. The 1991 coup attempt and its failure. The collapse of the USSR. Belovezhskie agreements. October events of 1993 Formation of a new Russian statehood (1993-1999). Russia on the path of radical socio-economic modernization. Culture in modern Russia. Foreign policy activity in a new geopolitical situation.
	Culturology The structure and composition of modern cultural knowledge. Culturology and philosophy of culture, sociology of culture, cultural anthropology. Culturology and history of culture. Theoretical and applied cultural studies. Methods of cultural studies. Basic concepts of cultural studies: culture, civilization, morphology of culture, functions of culture, subject of culture, cultural genesis, dynamics of culture, language and symbols of culture, cultural codes, intercultural communications, cultural values and norms, cultural traditions, cultural picture of the world, social institutions of culture, cultural self-identity, cultural modernization. Typology of cultures. Ethnic and national, elite and popular culture. Eastern and Western types of cultures. Specific and "middle" cultures. Local cultures. The place and role of Russia in world culture. Trends in cultural universalization in the global modern process. Culture and nature. Culture and society. Culture and global problems of our time. Culture and personality. Inculturation and socialization.
	Political science Object, subject and method of political science. Functions of political science. Political life and power relations. The role and place of politics in the life of modern societies. Social functions of politics. History of political doctrines. Russian political tradition: origins, socio-cultural foundations, historical dynamics. Modern political science schools. Civil society, its origin and characteristics. Features of the formation of civil society in Russia. Institutional Aspects of Policy. Political power... Political system. Political regimes political parties, electoral systems. Political relations and processes. Political conflicts and ways to resolve them. Political technologies. Political management. Political modernization. Political organizations and movements. Political elites. Political leadership. Socio-cultural aspects of politics. World politics and international relations. Features of the world political process. National-state interests of Russia in the new geopolitical situation. Methodology of political reality cognition. Paradigms of political knowledge. Expert political knowledge; political analytics and forecasting.
	Jurisprudence State and law. Their role in the life of society. Norm of law and regulations... The main legal systems modernity. International law as a special system of law. Sources of Russian law. Law and regulations. The system of Russian law. Branches of law. Offense and Legal Liability. The value of legality and rule of law in modern society. Constitutional state. The Constitution of the Russian Federation is the main law of the state. Features of the federal structure of Russia. The system of public authorities in the Russian Federation. The concept of civil legal relationship. Physical and legal entities... Property rights. Obligations in civil law and responsibility for their violation. Inheritance law. Marriage and family relations. Mutual rights and obligations of spouses, parents and children. Family Law Responsibility. Employment contract (the contract). Labor discipline and responsibility for its violation. Administrative offenses and administrative responsibility. Crime concept. Criminal liability for committing crimes. Environmental law. Features of the legal regulation of future professional activities. Legal basis for the protection of state secrets. Legislative and normative legal acts in the field of information protection and state secrets.
	Psychology and pedagogy P with and kholog and I: subject, object and methods of psychology. The place of psychology in the system of sciences. The history of the development of psychological knowledge and the main directions in psychology. Individual, personality, subject, individuality. Psyche and organism. Mind, behavior and activity. The main functions of the psyche. The development of the psyche in the process of ontogenesis and phylogenesis. Brain and psyche. The structure of the psyche. The ratio of consciousness and unconsciousness. Basic mental processes. The structure of consciousness. Cognitive processes. Feeling. Perception. Performance. Imagination. Thinking and intelligence. Creation. Attention. Mnemic processes. Emotions and feelings. Mental regulation of behavior and activity. Communication and speech. Psychology of Personality. Interpersonal relationships. Small group psychology. Intergroup relationships and interactions. The personality of a person as a stable system of socially significant traits of his character and individual-typological characteristics presented to him in interaction with another person. Various approaches to determining a person's personality and to establishing its structure. The system of socio-biological substructures of human personality according to A.G. Groisman. Personality orientation: a system of motives, views, worldview, already formed life experience, moral guidelines and values, needs, material opportunities. Human needs. Types of needs: biological, social, ideal. Socialization of needs. Ways to meet the needs that are safe for a person and society as a whole: terms, norms of satisfaction. Psychology of business communication and interaction. General understanding of psychological communication. Functions, mechanisms, means, structure of communication as a science. Professional communication. The role and place of communication in the structure business interaction... The relationship of communication, taking into account the individual characteristics of a person. Mutual cognition in the process of interaction with communication partners. Self-knowledge technique. Formation of an individual communication style. Confident behavior speech levels. Communication technology in various business situations. Subjective, objective, instrumental and procedural components of communication technology. Verbal - non-verbal, receptive - productive communication skills. Psychotechnics of communication. Pedagogy: object, subject, tasks, functions, methods of pedagogy. The main categories of pedagogy: education, upbringing, training, pedagogical activity, pedagogical interaction, pedagogical technology, pedagogical task. Education as a universal human value, education as a sociocultural phenomenon and pedagogical process. Educational system of Russia. Goals, content, structure of continuing education, the unity of education and self-education. Pedagogical process. Educational, educational and developing function of teaching. Education in the pedagogical process. General forms of organization learning activities... Lesson, lecture, seminar, practical and laboratory classes, debate, conference, test, exam, extracurricular activities, consultation. Methods, techniques, means of organizing and managing the pedagogical process. The family as a subject of pedagogical interaction and the socio-cultural environment of upbringing and personal development. Management of educational systems.
	Russian language and culture of speech Styles of the modern Russian literary language. Linguistic norm, its role in the formation and functioning of the literary language. Speech interaction. Basic units of communication. Oral and written varieties of the literary language. Normative, communicative, ethical aspects of speaking and writing. Functional Styles modern Russian language. Interaction of functional styles. Scientific style. Specificity of using elements of different language levels in scientific speech. Speech norms in educational and scientific fields of activity. Official business style, sphere of its functioning, genre variety. Language formulas of official documents. Techniques for unifying the language of service documents. International properties of Russian official-business writing. Language and style of administrative documents. The language and style of commercial correspondence. Language and style of instructional and methodological documents. Advertising in business speech. Rules of paperwork. Speech etiquette in the document. Genre differentiation and selection of linguistic means in a journalistic style. Features of oral public speech. The speaker and his audience. The main types of arguments. Preparation of the speech: choice of topic, purpose of speech, search for material, beginning, deployment and completion of the speech. Basic techniques of material search and types of auxiliary materials. Verbal design of a public speech. Comprehensibility, informativeness and expressiveness of public speech. Conversational speech in the system of functional varieties of the Russian literary language. Conditions for the functioning of spoken language, the role of extra-linguistic factors. A culture of speech. The main directions of improving the skills of literate writing and speaking.
	Sociology Prehistory and socio-philosophical preconditions of sociology as a science. Sociological project of O. Comte. Classical sociological theories. Contemporary sociological theories. Russian sociological thought. Society and social institutions. The world system and processes of globalization. Social groups and communities. Types of communities. Community and personality. Small groups and collectives. Social organization. Social movements. Social inequality, stratification and social mobility... The concept of social status. Social interaction and social relationships. Public opinion as an institution of civil society. Culture as a factor social change... The interaction of economics, social relations and culture. Personality as a social type. Social control and deviation. Personality as an active subject. Social change. Social revolutions and reforms. Social progress concept. Formation of the world system. Russia's place in the world community. Sociological research methods.
	Philosophy The subject of philosophy. Place and role of philosophy in culture. Formation of philosophy. Main directions, schools of philosophy and stages of its historical development. The structure of philosophical knowledge. The doctrine of being. Monistic and pluralistic concepts of being, self-organization of being. The concept of material and ideal. Space, time. Movement and development, dialectics. Determinism and indeterminism. Dynamic and statistical patterns. Scientific, philosophical and religious pictures of the world. Man, society, culture. Human and nature. Society and its structure. Civil society and the state. A person in the system of social connections. Man and historical process; personality and masses, freedom and necessity. Formation and civilizational concepts of social development. The meaning of human existence. Violence and Non-Violence. Freedom and responsibility. Morality, justice, law. Moral values. Ideas of the perfect person in different cultures... Aesthetic values \u200b\u200band their role in human life. Religious values \u200b\u200band freedom of conscience. Consciousness and cognition. Consciousness, self-awareness and personality. Cognition, creativity, practice. Faith and Knowledge. Understanding and explanation. Rational and irrational in cognitive activity. The problem of truth. Reality, thinking, logic and language. Scientific and non-scientific knowledge. Scientific criteria. The structure of scientific knowledge, its methods and forms. The growth of scientific knowledge. Scientific revolutions and changes in the types of rationality. Science and technology. The future of humanity. Global problems of our time. Interaction of civilizations and scenarios of the future.
	Economy An introduction to economic theory. Good. Needs, resources. An economic choice. Economic relations. Economic systems... The main stages in the development of economic theory. Methods of economic theory. Microeconomics. Market. Supply and demand. Consumer preferences and marginal utility. Demand factors. Individual and market demand. Income effect and substitution effect. Elasticity. The offer and its factors. The law of diminishing marginal productivity. Scale effect. Types of costs. Firm. Revenue and profit. The principle of maximizing profit. An offer from a completely competitive firm and industry. Effectiveness of competitive markets. Market power. Monopoly. Monopolistic competition. Oligopoly. Antimonopoly regulation. Demand for factors of production. Labor market . Labor supply and demand. Wage and employment. Capital market. Interest rate and investment. Land market. Rent. General equilibrium and well-being. Distribution of income. Inequality. Externalities and public goods. The role of the state. Macroeconomics. National economy as a whole. Circulation of income and products. GDP and how to measure it. National income. Disposable personal income. Price indices. Unemployment and its forms. Inflation and its types. Economic cycles. Macroeconomic equilibrium. Aggregate demand and aggregate supply. Stabilization policy. Equilibrium in the commodity market. Consumption and savings. Investments. Government spending and taxes. Multiplier effect. Fiscal policy. Money and their functions. Equilibrium in the money market. Monetary multiplier. Banking system. Money-credit policy. Economic growth and development. International economic relations. Foreign trade and trade policy. Payment balance. Exchange rate. Features: transition economy Russia. Privatization. Forms of ownership. Entrepreneurship. Shadow economy. Labor market. Distribution and income. Social transformations. Structural shifts in the economy. Formation of an open economy.
	Disciplines and courses of the student's choice, established by the university
	General mathematical and natural science disciplines
	Federal component
	Mathematics Analytical geometry and linear algebra; sequences and rows; differential and integral calculus; vector analysis; harmonic analysis; differential equations; numerical methods; complex variable functions; the elements functional analysis; probability and statistics: probability theory, statistical methods processing of experimental data. Special sections of mathematics: Mathematical logic: calculation of statements, calculation of predicates; combinatorics : basic combinatorial functions, binomial formulas and polynomials, support, placement, combination; game theory ; mathematical programming; linear and dynamic programming, application of mathematical programming in the service; queuing theory; numeric method elements: errors, computational methods, implementation of a numerical model in the service; experimental data processing methods.
	Computer science Information concept, general characteristics processes of collection, transmission, processing and accumulation of information; hardware and software for the implementation of information processes; models for solving functional and computational problems; algorithmization and programming; programming languages high level; Database; software and programming technologies; local and global computer networks; computer workshop. Protection of information.
	Physical foundations of mechanics; the concept of state in classical mechanics , equations of motion, conservation laws, foundations of relativistic mechanics, the principle of relativity in mechanics, rigid body kinematics and dynamics, liquids and gases; electricity and magnetism; electrostatics and magnetostatics in vacuum and matter, Maxwell's equations in integral and differential form, material equations, quasi-stationary currents, principle of relativity in electrodynamics; physics of vibrations and waves; harmonic and nonharmonic oscillator, physical meaning of spectral decomposition, kinematics of wave processes, normal mods, interference and wave diffraction, Fourier optics elements; the quantum physics; wave-particle dualism, uncertainty principle, quantum states, superposition, quantum equations of motion, operators of physical quantities, energy spectrum of atoms and molecules, statistical physics and thermodynamics: three beginnings of thermodynamics, thermodynamic state functions, phase equilibria and phase transformations, elements of nonequilibrium thermodynamics, classical and quantum statistics, kinematic phenomena, charged particle systems, condensed state. Physics workshop.
	Basic concepts of chemistry. Composition, structure and properties of atoms of chemical elements. The periodic law of D.I. Mendeleev. Chemical bond. Methods of valence bonds and molecular orbitals. Chemical bond in complex compounds. Intermolecular interaction. Hydrogen bond. Aggregate state of substances. Non-electrolyte solutions and their properties. Elements of chemical thermodynamics, Hess's law, the concept of chemical kinetics, fundamentals of catalysis. Chemical equilibrium, Le Chatelier's principle. Arrhenius' theory of electrolytic dissociation, electrolyte solutions and their properties. Ostwald's dilution law. Solubility product. Protolytic equilibrium, pH. Salt hydrolysis. Chemistry complex compounds. Redox reactions, standard electrode potentials, galvanic cells, electrolysis. Classes of organic and inorganic compounds; general characteristics of chemical elements and their compounds. Finding elements in nature. Obtaining, properties of simple substances. Chemical systems and processes, corrosion, reactivity of substances, their identification; chemical properties materials, used in the manufacture and operation of service products. Natural chemical compounds. The use of chemical compounds in service technologies. Chemical workshop.
	Ecology Biosphere and man: the structure of the biosphere, ecosystems, the relationship between the organism and the environment, ecology and human health; global problems environment, ecological principles of rational use of natural resources and nature protection; fundamentals of nature management economics; eco-protective equipment and technologies; fundamentals of environmental law, professional responsibility; the international cooperation in the field of environmental protection.
	National-regional (university) component
... B .00	Disciplines of the student's choice , established by the university
	General professional disciplines
	Federal component
... F .01	Man and his needs (Serviceology) An integrated approach to the study of a person as a whole ; the idea of \u200b\u200ba person as a socially natural being; community and at the same time the differences in its social essence and biological nature; basic individual needs and psychophysiological capabilities of a person and their relationship with social activity; ecology of human culture, cosmic anthropoecology; classic c scientific ideas of spiritual and cultural activities; cultural creativity of human socio-natural dimensions; individual mental, physiological characteristics of a person - the basis of human requests and needs; social and economic dependence of various types of consumer services; service structure taking into account natural and social factors; socio-natural human changes and classification of needs, assessment of their social significance; methods of satisfying needs in the field of consumer services, provision of optimal service infrastructure taking into account natural and social factors.
... F .02	Service activities Service activity as a form of meeting human needs. Social prerequisites for the emergence and development of service activities. Questions of the history of service development in Russia. The concept of "contact area" as a sphere of implementation of service activities. Types of service activities. The relationship between a service specialist and a client in the process of performing service activities. Service organization theory. Enterprises providing services to the public. A variety of services and their characteristics. Service theory and practice, taking into account national, regional, ethnic, demographic and climatic characteristics of the service. Individual service as an independent type of professional activity.
... F .03	Psychodiagnostics General understanding of methods in psychology. Psychodiagnostic techniques: express diagnostics of the needs, motives, goals of the consumer. A set of phenomena that form the basis of the psychodiagnostic field of the consumer's personality; diagnostics of the consumer before contact with him. Behavioral diagnostics of verbal and non-verbal communication. Drawing up a socio-psychological passport of the consumer's personality. Techniques for studying consumer personality: first impression, expectations (expectation), empathy, sociability. Highlighting the main psychological characteristics of the consumer - communication partner.
... F .04	Psychological workshop Human behavior as a manifestation of an attitude towards something or someone. Internal (systems of views, beliefs, etc.) and external (facial expressions, gestures, posture, gait, posture, speech) behavior. Behavior in the process of interaction between a service specialist and a service consumer. The theory of the influence of the appearance and speech behavior of a service worker on the consumer's personality. The content and varieties of a person's appearance: mobilization, as a state of readiness for forthcoming actions; emotional condition; facial expressions, gestures, eye expression. Psychological conflict and ways of its favorable resolution. Socio-psychological training for business communication and interaction. Trainings: on the diagnosis of behavior, on the practical impact on a person by their behavior.
... F .05	Professional ethics and etiquette The concept of ethics as a science and a phenomenon of spiritual culture . Normative personality patterns. Concept professional ethics . Business and service ethics. Management ethics. Ethics of partnership. Etiquette as a social phenomenon. History of world etiquette. Tasks of etiquette: connecting the spheres of relationships between people in society. Legal and moral aspect. Requirements of modern etiquette. Business man etiquette. Business man's clothing culture. Behavior in in public places... Forms of people addressing each other. The art of negotiations. Epistolary and telephone etiquette.
	System analysis in the service Concept and types of systems; construction of mathematical models of infrastructure and production facilities, service processes; criteria of management focused on satisfying human requests and needs; acquisition of practical skills in creating a model of the regional service infrastructure; modeling the activities of specialized objects of household and communal services of consumer goods; a comprehensive assessment of the impact of goods and services on the comfort and safety of consumers.
	Information technology in the service. Office equipment Modern types of information services. Principles of automation and electronicization of institutions: electronicization of documentation and workflow, devices for creating electronic information, electronic reference services (video library, teletext, teleautograph), channels and e-mail networks . Office equipment. Xerox. Fax machine. Answering machine. Personal funds. Peripheral devices of personal computers. Input Devices. Output devices. Printers. Plotters. Network devices. Modems. Multimedia tools. Presentation tools. The concept of development of personal communication means. Telecommunications. Telephony basics. Cellular, trunking and paging communications. Service support of office equipment.
	Service management and marketing Management: market economy and management: concepts, essence and functions of management, experience of management abroad, the possibility of its use in Russia. The specifics of management in the service sector: the goals and objectives of managing an enterprise in the service sector, the organization of enterprise management, the communication system, strategic and current planning, decision-making methods, the internal and external business environment in the service sector, the quality of a manager, the work of a manager, the creation of a motivation system labor, organization of control over the activities of subordinates, innovative manager's program, risk management, ethics of business communication; Conflict Management; psychology of management; external relations and management capabilities, establishing mutually beneficial cooperation. Marketing: marketing as a tool for the development of the service sector in a market economy: the concept of the essence of marketing, marketing strategy, marketing system, its features in the service sector, service market research, price policy, service promotion, marketing mix and marketing control, organization and activities of the marketing service of a service sector enterprise, marketing communication, international marketing, foreign economic marketing - a special component of marketing, the specifics of international marketing in Russia.
.09	Business activities Demand, consumer choice, production costs; forms of competition, business structure, income distribution; development of production, updating the range of goods and services; economic and legal aspects of entrepreneurship.
	Forecasting and planning in the service Forecasting and planning in a market economy. Methodology and organization of forecasting and planning of the service sector. Possibilities of its use in the Russian Federation at the present stage of its development. Forecasting and regulation of social development in a market economy. Fundamentals of forecasting and regulation of the processes of interaction between society and nature. Forecasting and formation of rates, proportions, structure of the national economy, its effectiveness in the conditions of market relations. National accounts as tools for forecasting and regulating the rates, structure and proportions of the national economy. Forecasting and regulation of the development of the socio-economic infrastructure of the region in a market economy. Forecasting and regulation of the processes of formation and use of financial and credit resources at the regional level. Forecasting and regulation of the processes of formation of interregional and foreign economic relations. Content and organization of planned work at service enterprises. Forecasting supply and demand for services. Development of a service enterprise plan. Drawing up a plan for the provision of services. Resource support of production programs of the enterprise. Planning the costs of the enterprise and the financial results of the enterprise.
	Computer graphics Fundamentals of geometric and computer modeling of products and services in service. Tasks and requirements of geometric and computer modeling. Software tools, types and structure of databases. Methods for converting images of products and services in the service. Image categories. Standards and ESKD: basic provisions, rules for the implementation and design of images. Graphic images of products and services. The procedure for discussing them with the consumer of products and services.
	Fundamentals of service systems functioning Service systems and their characteristics. Reliability of service systems functioning. Fundamentals of the functioning of machines, devices, apparatus, devices and their elements used in service systems. Kinematic characteristics of mechanisms. Types of gears, types of transmission mechanisms and their characteristics. Types of parts connection. Stability of movement of machine units. Fundamentals of vibration protection of machines. Fundamentals of design and calculation of machine parts. Basics of the functioning of the converter and analog electronic technology, pulse electronic devices, digital electronics, microcircuits and integrated circuits, electrical machines and electric drives. Mechanical and load characteristics. Operating modes; load diagrams and choice of engine power. The operational parameters of the service systems.
	Materials Science Patterns of formation of the structure of materials; the structure and properties of the materials used in the service; technological processing: chemical, thermal and other types of processing; types and classification of materials used; domestic and international system designations of materials, their compatibility and interchangeability; requirements for materials; concept of the production and properties of the materials used; changes in material properties over time; technology of materials recovery and their secondary use.
	Metrology, standardization and certification Theoretical foundations of metrology. Basic concepts associated with measurement objects: property, size, quantitative and qualitative manifestations of the properties of objects of the material world. Basic concepts related to measuring instruments (SI). Regularities of the formation of the measurement result, the concept of error, sources of errors. Multiple measurement concept. Algorithms for processing multiple measurements. The concept of metrological support. Organizational, scientific and methodological foundations of metrological support. Legal basis for ensuring the uniformity of measurements. The main provisions of the law of the Russian Federation on ensuring the uniformity of measurements. The structure and functions of the metrological service of an enterprise, organization, institution, which are legal entities. The historical basis for the development of standardization and certification. Certification, its role in improving product quality and development at the international, regional and national levels. Legal basis for standardization. International Organization for Standardization (ISO). Basic Provisions state system standardization of the GSS. Scientific basis for standardization. Determination of the optimal level of unification and standardization. State control and supervision over compliance with the requirements of state standards. The main goals and objects of certification. Terms and definitions in the field of certification Product quality and consumer protection. Schemes and certification systems. Conditions for certification. Mandatory and voluntary certification. Rules and procedure for certification. Certification bodies and testing laboratories. Accreditation of certification bodies and testing (measuring) laboratories. Service certification. Quality systems certification.
	Life safety Labor safety as an integral part of anthropogenic ecology; sources of anthropogenic factors; parameters of the microclimate of the production environment; sources of air pollution; mechanical and acoustic vibrations; electromagnetic fields; ionizing radiation; visible range of electromagnetic radiation; the effect of electric current on the human body; protection against electric shock; fire safety; principles of occurrence and classification of emergency situations; the size and structure of the affected areas; features of accidents at facilities nuclear power; organization and implementation of protective measures in case of sudden emergencies; legal, regulatory and technical and organizational foundations of life safety.
... R .00	National-regional (university) component
... B .00	Disciplines and courses at the choice of students, established by the university
.00	Specialization disciplines (include specialty disciplines)
	Specialty disciplines
	Expertise and diagnostics of objects and service systems Legislative and normative base of objects and service systems. Categorism of service enterprises. Basic terms and definitions of examination and diagnostics of service objects and systems. Types, classification, basic characteristics of objects and service systems. Experimental diagnostics of service objects and systems. Principles, types and means of examination and diagnostics. Measuring, registration, organoleptic and expert methods of examination and diagnostics. Organization of examination and diagnostics.
	Technological processes in the service Technological processes of systems and material objects of service for the individual consumer. The technology of providing services for the manufacture or restoration of consumer properties of systems and material objects of service. Methods of influencing the feedstock of material objects and service systems, depending on the nature of the active principle: mechanical methods, hydromechanical, thermal, biochemical, electromagnetic, and the like. The technological cycle of the formation of services, the technical means used. Technological process provision of services with predetermined properties in order to meet the needs of the individual consumer. Systems for assessing the quality indicators of products (services) of service.
	Technical means of service enterprises Equipment and technical means used at service enterprises, depending on the type and expected volume of services provided. Purpose, device and principles of operation of technical means and their constituent elements; technical and operational properties and their change during operation; standard-size series of structures; specifications, work processes of the main types of technical means and their constituent elements; standardization and unification. Functional and schematic diagrams of technical means, technological machines and equipment; analysis and synthesis of mechanisms; general principles of constructive implementation of functional tasks; automation of technological processes; reliability of technical means, machines and service equipment. Directions for improving the technical means of service enterprises.
	Computer-aided design systems in service Methodology for computer-aided design of service technological processes. Principles, components and diagrams of the design process. Mathematical support of standard procedures for analysis and synthesis of designed objects. Mathematical modeling and analysis in the design of complex technical and technological processes and service devices. Methods for obtaining mathematical models of systems using graph theory in problems of functional, circuitry, design and technological design service objects. Basics of construction, composition and structure of typical computer-aided design systems. Technical means of design automation. Informational, linguistic, software, methodological and organizational support of computer-aided design systems in service.
	Service delivery process design Types, types and functions of service enterprises, organizations and their services. The state and development of the production and technological base of service enterprises. Fundamentals of design, reconstruction and technical re-equipment of the enterprise; methodology for calculating the production program, the amount of work, the number of workers and employees; technological calculation and planning of production zones and sections; types of enterprises, equipment. Technological and other requirements for service enterprises, production and other premises; resource conservation and ensuring environmental requirements; features of maintenance of engineering and sanitary equipment and communications; the procedure for coordinating project documentation of service enterprises.
.00	Disciplines of specialization
.00	Electives
.01	Military training
Total hours of theoretical training 8262 hours

TERMS OF DEVELOPMENT OF THE BASIC EDUCATIONAL

GRADUATE PROGRAMS BY SPECIALTY

230700 SERVICE

5.1. Term of mastering the basic educational training program service specialist full-time study is 260 weeks, including:

• theoretical training, including research work of students, workshops, including laboratory ones - at least 153 weeks;
• examination sessions - at least 15 weeks

;

practice - at least 14 weeks,

including:

• educational practice - at least 4 weeks;
• professionally oriented practice - at least 6 weeks;
• pre-diploma practice - at least 4 weeks;
• final state certification, including preparation and defense of the final qualifying work - at least 16 weeks;
• vacation (including 8 weeks of postgraduate leave) - at least 38 weeks.

5.2. For persons with secondary (complete) general education, the terms of mastering the basic educational training program service specialist for part-time (evening) and part-time forms of study, as well as in the case of a combination of various forms of study, are increased by the university to one year relative to the standard period established by clause 1.2 of this state educational standard.

5.3. The maximum volume of a student's study load is set at 54 hours per week, including all types of his classroom and extracurricular (independent) educational work.

5.4. The volume of classroom studies of a student in full-time education should not exceed an average of 27 hours per week for the period of theoretical training. At the same time, the specified volume does not include compulsory practical classes in physical culture and classes in optional disciplines.

5.5. In the case of part-time (evening) training, the volume of classroom studies must be at least 10 hours per week.

5.6. In the case of a correspondence course, the student must be provided with the opportunity to study with a teacher in the amount of at least 160 hours per year, unless the specified form of mastering the educational program (specialty) is prohibited by the relevant decree of the Government of the Russian Federation.

5.7. The total amount of vacation time in the academic year should be 7-10 weeks, including at least two weeks in winter.

REQUIREMENTS FOR DEVELOPMENT AND CONDITIONS OF IMPLEMENTATION

BASIC EDUCATIONAL TRAINING PROGRAM

GRADUATE SPECIALTY 230700 SERVICE

6.1. Requirements for the development of a basic educational program for training a service specialist

6.1.1. The higher educational institution independently develops and approves the main educational program of the university for training service specialist based on this state educational standard.

Disciplines of the student's choice are compulsory, and the optional disciplines provided by the curriculum of a higher education institution are not compulsory for the student to study.

Term papers (projects) are considered as a type of academic work in the discipline and are performed within the hours allotted for its study.

For all disciplines and practices included in the curriculum of a higher educational institution, a final grade must be given (excellent, good, satisfactory, unsatisfactory or passed, not scored).

6.1.2. When implementing the main educational program, a higher educational institution has the right:

to change the volume of hours allocated for mastering educational material for discipline cycles - within 5%; for disciplines included in the cycle - within 10% without exceeding the maximum weekly volume of the student's workload and while maintaining the content specified in this state educational standard;

to form a cycle of humanitarian and socio-economic disciplines, which should include the eleven basic disciplines given in this state educational standard, as mandatory the following 5 disciplines: "Foreign language" (in the amount of at least 340 hours), "Physical culture" (in volume not less than 408 hours), "Domestic history", "Philosophy", "Psychology". The rest of the basic disciplines can be implemented at the discretion of the university. At the same time, it is possible to combine them into interdisciplinary courses while maintaining the mandatory minimum content. If the disciplines are part of the general professional

or special training (for humanitarian and socio-economic areas of training (specialties), the hours allocated for their study can be redistributed within the cycle.

Classes in the discipline "Physical culture" in part-time (evening), part-time forms of education and external studies can be provided taking into account the wishes of students;

teach humanitarian and socio-economic disciplines in the form of author's lecture courses and various types of collective and individual practical lessons, assignments and seminars according to programs developed at the university itself and taking into account regional, national-ethnic, professional specifics, as well as research preferences of teachers providing qualified coverage of the subjects of the disciplines of the cycle;

discipline OPD.F.12 "Fundamentals of the functioning of service systems" is included only in educational programs related to the provision of production services for the individual consumer;

establish the required depth of teaching individual sections of disciplines included in the cycles of humanitarian and socio-economic, mathematical and natural science disciplines, in accordance with the profile of special disciplines implemented by the university;

establish, in accordance with the established procedure in agreement with the Educational and Methodological Association for Education in the Field of Service, the name of specializations in the specialties of higher professional education, the name of the disciplines of specializations, their volume and content, as well as the form of their control

mastering by students;

implement the basic educational training program service specialist in a shorter time frame for students of a higher educational institution with a secondary vocational education of the corresponding profile or higher vocational education. The reduction in terms is carried out on the basis of attestation of the existing knowledge, abilities and skills of students obtained at the previous stage of professional education. At the same time, the duration of the shortened training period must be at least three years in full-time education. Training in a shorter time frame is also allowed for persons whose education level or ability is a sufficient basis for this.

6.2. Requirements for staffing the educational process

The implementation of the basic educational program for the training of a certified specialist must be ensured teaching staff, having, as a rule, basic education corresponding to the profile of the taught discipline and systematically engaged in scientific and / or scientific and methodological activities.

Teachers in specialty disciplines should generally have a degree and / or experience in the relevant professional field.

The staff of the teaching staff of the graduating department must have at least 5 teachers with degrees and titles, including at least 3 teachers must have degrees in basic specialties, and the staff of the graduating department must have a doctor of sciences, professor.

Pedagogical personnel conducting classes in the disciplines of the cycles General humanitarian and socio-economic disciplines, General mathematical and natural science disciplines, General professional disciplines need a special (basic) education.

6.3. Requirements for educational and methodological support of the educational process

The implementation of the basic educational program for the training of a certified specialist should be provided with access of each student to library funds and databases, according to the content of the corresponding full list of disciplines of the basic educational program, the availability of teaching aids and recommendations for all disciplines and for all types of classes - workshops, course and diploma design practices, as well as visual aids, audio, video and multimedia materials.

For the disciplines of the cycle General humanitarian and socio-economic disciplines with a volume of more than 100 hours, seminars should be provided.

Practical lessons should be provided for the following disciplines: Mathematics

, Informatics, Ecology, Computer Graphics, System Analysis in Service, Management and Marketing in Service, Entrepreneurship, Forecasting and Planning in Service, Man and His Needs (Serviceology), Economics, Physics, Chemistry, Psychological workshop.

Laboratory workshops should be provided for the following disciplines: Physics, Chemistry, Informatics, Life Safety, Fundamentals of Service Systems Operation, Materials Science, as well as special disciplines and disciplines of specialization.

Availability of specialized laboratories, technological equipment of domestic and imported production, diagnostic complexes and stands, repair equipment, research and computing complexes, allowing to design and manufacture products (services) for an individual consumer in accordance with the content of special disciplines and disciplines of specialization.

The presence of at least three titles of literature on the compulsory disciplines of the federal component of the cycles General humanitarian and socio-economic disciplines, General mathematical and natural science disciplines, General professional disciplines.

Availability of literature on special disciplines in the amount required by the Ministry of Education of Russia for the last 5 years.

Availability of textbooks and teaching aids in the university library at the rate of at least 0.5 copies per student in each discipline.

6.4. Requirements for the material and technical support of the educational process

Higher education institution implementing the basic educational program service specialist, must have a material and technical base that meets the current sanitary and technical standards and ensures the conduct of all types of laboratory, practical, disciplinary and interdisciplinary training and research work of students, provided for by the exemplary curriculum.

Laboratories of a higher educational institution should be equipped, in accordance with the main educational program being implemented, with modern technological equipment of domestic and imported production.

, providing the release of products (services) for an individual consumer, diagnostic stands and equipment allowing to study the technological processes of the service, as well as modern means computing technology.

The university requires:

The presence of at least one specialized laboratory for the study of the properties of material objects and service systems for an individual consumer

, as well as the required number of basic laboratories.

Minimum amount of technical equipment:

a set of instruments for determining the properties and qualities of various materials

, used for the manufacture of products and the provision of services for an individual consumer;

complex of diagnostic equipment, means and methods for monitoring service objects

6.5. Requirements for organizing practices

All types of practices must take place at advanced service enterprises; enterprises manufacturing household appliances, material objects and service systems, and their service departments; research enterprises and organizations.

Requirements for the organization of training practices

During educational practice, the student must: study technological equipment; master the software of a personal computer; to gain practical skills on technological equipment

, use of tools and devices for measuring basic diagnostic parameters; get the skills of psychodiagnostics and speech communication.

Place of practice

- educational and production laboratories of a university or service enterprise, equipped with modern technological equipment. Requirements for the organization of industrial practices

During the internship, the student must

:

work of enterprises service, their equipment, types of work for individual customer service;

range of services and works provided;

organization of the technological process for the provision of services

;

the use of information technology at service enterprises;

main technical and economic indicators of service enterprises

;

organization of quality control of raw materials and materials for the provision of services and works, analysis of orders for services, examination and diagnostics;

development of a project and technology for the provision of services and ensuring the required quality of services and services for an individual consumer

;

diagnostic tools and methods;

• technological processes for the provision of services for an individual consumer

;

{!LANG-139c478d986b676d7db0a469c627cd81!}

:

{!LANG-74ee3b08da781ba0781daf536bde62d2!}

. {!LANG-be38477a0f8f1fd8466754268b0f2ba9!}

{!LANG-1f36bd0fe20a8169b68085a1b2a53b0c!}

.

Place of practice

: {!LANG-7a77ba8e7460a44936f1a2119ac937a0!}. {!LANG-2758d13e542a6d6c466ecd036e945df1!}

{!LANG-d7725b7b6d27e840035a113609f3a696!}

. {!LANG-b5568a2f7e0d707f0b4cc33c8e834bc9!}. {!LANG-339d57ba4784c696397e4b487ada6fd9!}

{!LANG-b2246b53240e3346c2c37e33c6505644!}

{!LANG-4b0aa29de4bc966cec372711cadf9012!}

SPECIALTY 230700 SERVICE

{!LANG-e002738dcb722512a9e42e51a7e6008f!}

{!LANG-f35ab96fced8a98ada3e8334e9d348b6!}

{!LANG-191834e52affdbae1c9b2e30899d9c9c!}

{!LANG-86ccb83ffaa359c9acf0a7db78050736!}

{!LANG-7bd68a9e6ccde20a0b3d7bc931ea39f5!} service specialist{!LANG-0bbaa4cd822882649815320b5089dc35!}

{!LANG-fbc54d47da34084dbf71c8bab39c51b9!} service specialist{!LANG-b182c0c8f7dc95642f0d3ef5d3753129!}

{!LANG-ca22e649a7861e0bdd58aa16a084017d!}

{!LANG-20b2c66260a1d23d2d47b517cc640359!}

{!LANG-af05132c90d5afec6d4d69a5d588adff!} service specialist

{!LANG-34d6215858ade8103b3b0904deea04c2!}

{!LANG-5a9747787b33e82fd5d5c03e2f50c858!} {!LANG-d6c8e9e3472facbe3c66ee4bccde404c!}{!LANG-3d8d0cc4ddc034a76bea85ffe7c1e605!}

{!LANG-e221403864d38d8412ed336ba0b48e9f!}

{!LANG-83223e36432283b06b64ec7d4ba2bbb7!}

{!LANG-b9304d510428ff100e1d37b0c92059d4!} service specialist{!LANG-b8496eb059462f10a07fa530d3476cfa!}

{!LANG-b9304d510428ff100e1d37b0c92059d4!} service specialist{!LANG-604def0dfce13c29483f882392d561d3!}

{!LANG-eef275ea8747588772dc3eef382f1f9e!}

• {!LANG-21022e71a022f8b947654178e0d2ba9d!}
• {!LANG-51e4df0d9e7a6e8d0802e87aacc5e029!}
• {!LANG-0bc83ca146e696d60f024e526122a3e7!}
• {!LANG-583e36c38ee727ad239f31e1d8803d5e!}
• {!LANG-861d8efb73859053988acc622f03f3f6!}
• {!LANG-5334facfd27ced2b260087d07a9efd3c!}

{!LANG-e856113e6f90e2d8bc76f31dab6d37ad!} service specialist{!LANG-1f3c267a1612841e8a767ee8b3d5bcef!}

{!LANG-8bc753efd4248dbaf619ee0468f57ac5!} service specialist

{!LANG-8d59fc508f3850b991b8838ade4ae9a3!} {!LANG-d6c8e9e3472facbe3c66ee4bccde404c!}{!LANG-1d94a91185ed01b641618d908b54260f!} {!LANG-3049e7d0fed87fa1e5ddb243f2febb6e!}

{!LANG-98fd15cdd15f1958f309eab588a3dfad!}

.

{!LANG-376923f1d8e18641fe166a4fa8da55e2!}

.

{!LANG-efa92fa99c2fb307e3f0c266c03c86e3!}

{!LANG-df2e77ff9689cf963533b82889dca816!}

{!LANG-ca0783d0e80101e184fd48cfc3de068f!}

{!LANG-94d28a159fd15e5e459ecc822e683d55!}

{!LANG-f94bd465c344ecb3da4d682d15dd3e14!}{!LANG-bd74a11c443bed6d545d91cd53e600e7!} № __1_ {!LANG-570545e46485e21b72eae5537dd07924!} 15 __” “{!LANG-7f16f455753b03d5feab65333a327bd2!}{!LANG-c4980332f6c396035d845f368e941bfe!}

{!LANG-b8cad096e2962335494a91ae3b7f4c3c!}

{!LANG-5902a65b7efe9cdfded10f67b078d263!}

{!LANG-5a4f2e54097db60faa7ff456c1bc84b6!}

{!LANG-66469f58467f207b4dc4994b10e882b5!}

{!LANG-025653ae8b01528880ea0026de9dd927!}

{!LANG-6e8ca88521aa998071c7f4979c5f5e9e!}

{!LANG-6dca70aae90e7061547f23446fff3c97!}

{!LANG-c8f85a859c9b5c39bc13189a4ac23fa2!}

{!LANG-fec9766e2035620dc620a4b4399bdfaa!}

{!LANG-5890818bde8fbd448dc2512b6199f98b!}