Tourism Standards. Professional standards in the field of tourism. The quality of service is largely determined by

1.1 The concept of standardization and standard in the tourism sector

According to the Law Russian Federation "On standardization", standardization is the activity of establishing norms, rules and characteristics in order to ensure:

Safety of products, works and services for environment, life, health and property;

The quality of products, works and services in accordance with the level of development of science, technology and technology;

Unity of measurements;

Saving all types of resources;

Security of economic facilities;

Defense of the country.

In addition, standardization is a normative management method and a way to rationalize engineering, production, foreign economic and many other processes.

The main standardization tool is a standard, which is an officially recognized document that reflects the optimal result of research or practical experience and contains a set of norms or requirements for individual objects or repetitive actions. Tool practical activities standards become due to the following properties:

The standards serve as an exact standard of the object or phenomenon that will be reproduced on their basis;

The standards contain the optimal solution for a product or process;

The standards remain unchanged for a certain, cost-effective time.

Currently, a new standardization model is being created, which is based on the following principles:

Adequacy of the goals of the new standardization system to the ongoing economic reform in Russia and their harmonization with the goals of the national standardization systems of countries with developed market economies; among these goals is increasing the competitiveness of products russian manufacturers in the global market, elimination of technical barriers in production and export, saving all types of resources and improving economic indicators production;

The support of the national system of standardization of Russia on legislative acts, as is customary in the economic developed countries, and the compliance of such acts with international norms and regulations, as well as national legislation of the respective countries in the field of technology; adherence to this principle implies the direct application of international and foreign standards, including for certification purposes.

Active and rational application of quality standards and certificates in its activities is economically very expedient for russian enterprises.

This allows us to ensure the required quality of products, organize a streamlined and continuous technological process, and, ultimately, leads to overcoming technical barriers in foreign markets, expanding the base of production cooperation with foreign partners, establishing more high level prices for products, and, in general, increasing the level of competitiveness of Russian enterprises in the world market.

The standard allows you to determine the place of tourist services among the variety of services provided to the population, and classifies them as social and cultural services.

The main tasks of standardization in the field of tourism are:

Establishment of a range of indicators for the quality of services and tourist services;

Establishment of progressive requirements for the quality of services and services for tourists and methods of their control;

Establishment of progressive requirements for technology and standard technological processes for the provision of tourist services;

Establishment of requirements to ensure the safety of services, protection of public health, environmental protection, accuracy and timeliness of performance, ergonomics and aesthetics of services and service conditions;

Establishment of requirements for certification of tourism services;

Ensuring coordination of the activities of tourist enterprises with enterprises of other industries involved in the processes of tourist and excursion services;

Establishment of terms and definitions of the basic concepts in the field of standardization and quality management in the field of tourist and excursion services for the population.

The objects of standardization in tourist and excursion services for the population are:

Tourist services;

Processes of tourist and excursion services. Services in the field of tourist and excursion services are divided into the following types of homogeneous services:

Realization of tourist and excursion services;

Tourist travel;

Excursions;

Transport services;

Domestic services;

Accommodation services;

Catering services;

Cultural services;

Sports and health services.

In the field of tourist and excursion services, the following categories of standards are used:

Interstate standards (GOST);

National standards of Russia (GOST R);

Enterprise Standards (STP).

State standards (GOST and GOST R) establish mandatory general requirements for tourist services that ensure safety, health and life protection of the population, environmental protection, complexity, accuracy and timeliness of implementation, as well as recommendatory requirements (purpose, comfort, ergonomic, aesthetic, etc. .) to the types of services, including the terms of service.

Enterprise standards set requirements for specific tourist services, including the terms of service, to the organization of production management, to technical equipment, technological processes and methods used only on this enterprise.

It is allowed to develop technological instructions, regulations, maps, technical descriptions on technological processes performance of specific services along with enterprise standards.

Indicators established state standardsshould provide high quality services and take into account the best domestic and foreign experience.

The main types of standards in the service sector are:

Fundamental standards;

Service standards;

Process standards (technological, supporting, organization, management);

Standards for control methods.

Obviously, services require a greater variety of types of standards than those provided State system standardization. In the service sector, standards are needed that establish requirements for enterprises - service providers to assess them by category, for personnel - to assess the performer's skill.

The fundamental standards for services should include terminology for each group of homogeneous services, the nomenclature of quality indicators for each group of homogeneous services. The absence of such requirements in the standards for services, including tourism, leads to problems with certification.

Service standards should establish requirements for groups of similar services or for a particular type of service.

Process standards establish the basic requirements for technology (methods, methods, techniques, modes, norms) execution various services at all stages of their life cycle.

There are practically no standards for methods of assessing (checking, controlling) the quality of services. Therefore, you must first develop fundamental standardand then a set of standards for groups of similar products.

In the field of tourism business, there are also departmental regulations governing the requirements in the field of safety of consumption of travel services, which is also an integral characteristic of the quality of tourism products. These are the sanitary and hygienic requirements established by the Sanitary Rules and Norms (SanPiN), approved by the Ministry of Health of the Russian Federation, Construction Norms and Rules (SNiP), approved The State Committee Russian Federation for construction.

Analysis commercial activities and ways to improve tourism services

Almost all subjects of tourist activity, in one way or another, are forced to engage in marketing. At the same time, it is natural that for a tour operator, restaurant, airline, ultimate goals are different. So...

The influence of political factors on tourism development

The main international organization in tourism is the World Tourism Organization (WTO). There are also other international organizations, one way or another related to tourism ...

Hospitality as the most important consumer property of a tourist product

The basis of the hotel product is the provision of various services. All tourist hotels provide 4 main groups of services: 1. Accommodation 2. Food 3. Leisure 4 ...

Standardization is the process of setting and applying standards. This is an activity to establish norms, rules and characteristics in order to ensure the following aspects: safety of products, works and services for the environment, life ...

History of standardization and certification

The history of standardization is not much shorter than the history of mankind. In some sources, its description begins from the time of Ancient Egypt, in others, the origin of standardization is associated with the beginning of the construction of the Great Wall of china (221-206 BC) ...

History of standardization and certification

Standardization activities are carried out at different levels. The levels of standardization differ depending on which geographic, economic, political region of the world is adopting the standard ...

General concepts travel safety

Safety in tourism means the personal safety of tourists, the safety of their property and not causing damage to the natural environment when traveling ...

Organization of the activity of the tourist company "Eurasia tour"

By Federal law dated August 8, 2001 No. 128-FZ "On licensing certain types activities ”, travel agency services are not subject to mandatory certification. The company "Eurasia-tour" (OGRN 1025500531022, TIN 5501041180 ...

Features of the development of the tourism industry in modern Russia

Tourism is a sector of the economy where a client is provided with various types of services for money. Thus, tourism belongs to the service sector, which is one of the most promising and fastest growing sectors of the economy ...

Features of services in tourism

Development of the hospitality industry in Russia

Travel services, being an integral part of the service sector, have their own specific characteristics. First of all, the tourist service occupies quite a significant place in the service market. Tourism accounts for 25-30% of world trade in services ...

Development of modern PR-technologies in the work of a tourist enterprise on the example of "Sun tour" LLC

Service activity as a form of meeting human needs

Consider the possibility of using A. Maslow's pyramid of needs in tourism. The base of the pyramid is physiological needs. As already mentioned, the need for rest is also at this stage ...

Tatarstan in the field of tourism business

The Republic of Tatarstan is one of the largest regions in Russia in terms of population and economic potential. The republic is ideal for tourism due to its geographical position, rich history and unique natural resources ...

Services as an object of standardization and certification

Standardization in the service sector is also a way to ensure that consumer interests are protected in terms of safety for human life and health and the environment. In world practice, standardization fully covers hotel industry, tourism ...

ESSAY

"Standardization and certification in social and cultural services and tourism"

Introduction 3

1.Standardization in tourism 4

2. Certification of tourist product 7

Conclusion 20

List of used literature 21

Introduction

The problem of product quality assurance is modern world universal character. Much in the development of any industry depends on how successfully it is solved. However, the quality indicators, as well as the problems associated with the production of quality products, are specific to each industry, including the tourism sector.

The very concept of quality, interpreted as a philosophical category that expresses the existing certainty of an object, thanks to which it is precisely this and not another, in relation to a product is defined as a measure of utility, a set of properties of a product, its ability to satisfy certain social and personal needs. Quality, as well as its concept, has passed a centuries-old path of development, in fact, like the needs of people themselves. For example, Aristotle interpreted this concept as "the difference between objects, differentiation on the basis of" good "-" bad "". In the XIX century. Hegel gives his own definition: "Quality is, first of all, the determination identical with being, so that something ceases to be what it is when it loses its quality." In the XX century. quality is already discussed not only by philosophers, but also by practical managers. From this point on, in practical activity and theoretical research, an equal sign is often even put between the quality and competitiveness of the enterprise, or no distinction is made between them at all. Quality begins to be viewed as a concept that has two aspects: objective physical characteristics and subjective, that is, how good a thing is for each subject. 1

At the moment, the concept of quality as a category is normalized and defined by standards. Formally, the quality level is defined as the conformity of the properties of products and services to the requirements of standards.

Standardization in tourism

At the moment, the concept of quality as a category is normalized and defined by standards.

Standard - a normative document developed on the basis of the agreement of the majority of interested parties and adopted by a recognized body or approved by an enterprise, which establishes rules, general principles, characteristics, requirements and methods for certain objects of standardization for general and repeated use, and which is aimed at achieving the optimal degree streamlining in a specific area.

As defined by the International Organization for Standardization (ISO), quality is the collection of properties and characteristics of a product that give it the ability to meet specified or implied needs. There is also a definition of product quality, given in GOST 15467-79, according to which “product quality is a set of product properties that determine its suitability to meet certain needs in accordance with its purpose”.

The legal framework for the development of standards in the field of tourism is indicated in the Law of the Russian Federation "On Standardization". The requirements of this Law are mandatory for all business entities, regardless of their form of ownership, be they government bodies or public organizations, enterprises or entrepreneurs.

The law defines standardization as an activity to establish norms, rules and characteristics (requirements) in order to ensure:

Safety of products, works, services for the environment, life, health and property;

The quality of products, works, services in accordance with the level of development of science, technology and technology;

Unity of measurements;

Saving all kinds of resources.

Object of standardization - products, services and processes that are repeatedly reproduced and / or used. It is the standard that, in essence, defines the conditions and methods that ensure quality indicators.

Management of standardization activities at the state level in Russia is carried out by the State Committee of the Russian Federation for Standardization and Metrology (Gosstandart of Russia).

To develop state standards, special technical committees (TC) are created, which operate on the basis of enterprises and organizations that specialize in certain types of products and services and have the highest scientific and technical potential in this area. At the moment, there is a tendency to democratize the procedures for developing standards, expanding the practice of applying international, regional and national standards of economically developed countries in Russia, provided that their requirements meet the needs of the domestic economy.

Requirements for tourist services are defined in GOST R 5069094 “Tourist and excursion services. General requirements". They, in fact, determine the amount of technologies that are designed to ensure the attractiveness of a tourist product as a complex of tourist services. According to these requirements, a tourist service must correspond to the purpose, be executed accurately and on time, meet the requirements of complexity, comfort, aesthetics, and ergonomics. Special requirements are imposed on the ethics of the service personnel. 2

Fundamental standards in the field of production and consumption of a tourist product are:

GOST 28681.0 “Standardization in the field of tourist and excursion services. Basic Provisions ", which establishes the main types of tourist and excursion services for standardization objects;

GOST R 50646-94 “Services to the population. Terms and definitions ", which establishes terms and definitions of concepts in the field of standardization, certification and quality management in the field of services, as well as mandatory documentation for this area of \u200b\u200bwork;

GOST R 50762-95 “Public catering. Classification of public catering establishments ", defining the types of catering establishments, requirements for the quality of services and their range;

GOST R 50935-96 “Public catering. Requirements for service personnel ", which determines the criteria for assessing service personnel at catering establishments in terms of professional training and qualifications, leadership ability (for administrative workers), knowledge of governing documents related to professional activities.

Standards for the products and services of tourism enterprises establish the requirements for ensuring the safety of life and health of tourists and sightseers, risk factors in tourism, and the classification of accommodation and catering facilities. Among such standards:

GOST 50644-94 “Tourist and excursion services. Requirements for ensuring the safety of tourists and excursionists ";

GOST 50645-94 “Tourist and excursion services. Hotel classification ". 3

In the field of tourism business, there are also departmental regulations governing the requirements in the field of safety of consumption of travel services, which is also an integral characteristic of the quality of tourism products. These are the sanitary and hygienic requirements established by the Sanitary Rules and Norms (SanPiN), approved by the Ministry of Health of the Russian Federation, Building Norms and Rules (SNiP), approved by the State Committee of the Russian Federation for Construction.

Tour product certification

Certification - implementation of state control over compliance with standards

Compliance with mandatory requirements of standards on the territory of the Russian Federation is carried out by state supervision, organized by Gosstandart and others government bodies according to their competence. The main task of state supervision over compliance with standards is to prevent violations of the laws of the Russian Federation, containing mandatory requirements for standardization objects, as well as the requirements of state standards. Violation of the requirements of state standards entails criminal, administrative or civil liability, which is stipulated in the relevant article of the Law "On Standardization".

In any industry, wherever standardization is carried out, the main requirement for standardization activities is its consistency, that is, ensuring mutual consistency, consistency, unification and elimination of duplication of standardization requirements. The need and reliability of assessing the quality of a tourist product is increasing as countries are increasingly involved in the international tourist market. The high and varied demand for tourism services around the world necessitates mutual recognition of the results of the activities of various tourism enterprises. The highest level of such recognition is certification, which guarantees that a product (service) meets certain requirements and has a given quality. 4

Certificate of conformity - a document issued in accordance with the rules of the certification system indicating that the necessary assurance is provided that a properly identified product, process or service complies with a specific standard or other normative document.

The basis for the issuance of a certificate of conformity is the product test report, which is carried out by accredited laboratories.

The certificate of conformity can be either mandatory or voluntary. If the certificate of conformity is mandatory, then a quality certificate is issued on a yellow form, and if the certificate of conformity is voluntary, then the form of the quality certificate is issued in blue.

Lists of products subject to compulsory certification are spelled out in the decree of the Gosstandart of Russia dated July 30, 2002 No. 64.

A voluntary certificate of conformity is usually required to improve competitiveness. Voluntary certification of goods and services has 129 schemes.

The peculiarity of certificates of conformity is that it is not always necessary to carry out product tests to obtain them. And this very moment is regulated by the product certification schemes.

According to the approved rules of product certification "Certification Systems GOST R". The procedure for certification of products, adopted by the decree of the State Standard of Russia dated September 12, 1996, No. 18, compulsory certification of goods and services has 16 operating schemes:

Tests in accredited testing laboratories and other methods of proving compliance.	Production inspection (quality system)	Test control of certified products (production quality system)
Type tests *
Type tests *
Type tests *		Testing of samples taken from the seller
Type tests *	Analysis of the state of production	Testing of samples taken from the seller. Analysis of the state of production
Type tests *		Testing of samples taken from the manufacturer
Type tests *	Analysis of the state of production	Testing of samples taken from the manufacturer. Analysis of the state of production
Type tests *		Testing of samples taken from the seller. Testing of samples taken from the manufacturer.
Type tests *	Analysis of the state of production	Testing of samples taken from the seller. Testing of samples taken from the manufacturer. Analysis of the state of production.
Type tests *	Manufacturing certification or quality system certification	Control of the certified quality system (production). Testing of samples taken from the seller and (or) manufacturer **
	Quality system certification	Control of the certified quality system
Party tests
Testing each sample

Consideration of the declaration of conformity with the attached documents	Analysis of the state of production
Consideration of the declaration		Testing of samples taken from the manufacturer and seller
Consideration of the declaration of conformity with the attached documents	Analysis of the state of production	Testing of samples taken from the manufacturer and from the seller. Analysis of the state of production.

The most important instruments of state regulation of the activities of tourism organizations and the protection of the rights of consumers of tourism services are licensing, standardization and certification in tourism.

Regulatory documents on standardization include state standards of Russia; rules, norms, and recommendations for standardization; all-Russian classifiers of technical and economic information; industry and enterprise standards; standards of scientific and technical, engineering societies and other public associations.

Tourist service standards are part of the state standardization system of the Russian Federation, which determines the goals and objectives of standardization in the field of tourism and hotel management, basic principles and organization of work, categories of regulatory documents, types of standards and basic provisions for international cooperation.

The goals of standardization in the field of tourist services are to ensure the declared level of quality and safety of consumption of a tour product or a separate tourist service, to protect the interests of consumers of tourist services from unfair competition in the market.

In international and domestic practice, the standard is understood as a normative document on standardization, developed on the basis of consent, characterized by the absence of objections on significant issues from the majority of interested parties (manufacturers and consumers), approved by a recognized body and binding on application. State standards in the field of tourist services are approved, as a rule, by the State Standard of Russia.

A standard as a regulatory document in a broader sense is a document containing rules, general principles, characteristics relating to certain types of activities, including tourism, and available to a wide range of consumers.

The standard is one of the most effective instruments for regulating the market of tourism services, allowing to influence both unscrupulous manufacturers and sellers and consumers of tourism services.

The standard, by its nature, is intended to establish the minimum necessary requirements that make any product or service fit for its purpose in terms of formalized criteria for reliability, safety, quality, etc.

The object of standardization is a service, the production process of providing a service or its result, subject to standardization.

A service is understood as the result of direct interaction between the contractor and the consumer, as well as the contractor's own activities to meet the needs of the consumer.

By their functional purpose, services rendered to the population are divided into material and socio-cultural. Socio-cultural services include services to meet the spiritual, intellectual needs and support the normal life of the consumer (maintaining and restoring health, spiritual and physical development of the individual, improving professional skills), as well as medical services, cultural services, tourism, education, etc. On the other hand, transport companies, catering companies and others, whose services relate to the sphere of material services, also take part in the creation of an integrated tourist service (tour).

The following categories of standards are interrelated:

State standards of the Russian Federation, which are the regulatory framework for licensing and certification - GOST R;

Industry Standards - OST;

Standards of enterprises and associations of enterprises (unions, associations) - STP;

Standards of public associations - STO.

The normative documents on standardization also include all-Russian classifiers, the procedure for the development and application of which is established by the State Standard of Russia.

GOST 28681. О-90 “Standardization in the field of tourist and excursion services. Basic Provisions ";

GOST R 50690-2000 “Tourist services. General requirements";

GOST R 50681-94 “Tourist and excursion services. Designing of tourist services ";

GOSTR 50644-94 “Tourist and excursion services. Requirements for ensuring the safety of tourists and excursionists ";

GOST R 50645-94 “Tourist and excursion services. Hotel classification ";

GOST R 50646-94 “Services to the population. Terms and Definitions";

GOST R 50691-94 “Model of service quality assurance (authentic test ISO 9002-87)”;

GOST R 51185-98 “Tourist services. Accommodation facilities. General requirements";

GOST R 50460-92 “Conformity mark for mandatory certification. Shape, dimensions and technical requirements ”.

The quality of the tourist product -a set of properties of tour services and service processes to meet the conditioned or anticipated needs of tourists.

Quality etc. characterized by quality of service and culture of service.

Mandatory requirements for the quality of the tourist product:

Life and health safety

Guaranteed provision of services, according to the voucher

Safety of tourists' property

Environmental protection

The quality criterion is expressed through a system of indicators that reflect different kinds tourist service activities.

The following factors affect the quality of travel services:

Natural and climatic

Cultural and historical values

Psychological

Specific needs of tourists

Work culture and employee behavior

Enterprise image

The quality of service is largely determined by:

Level capital investments in infrastructure development

Competence of personnel tour of the enterprise

Control system flexibility

Important indicators the quality of the tourist product is a guarantee of safety and the provision of prepaid services

Tour service quality standards are determined by the standardization and certification system (GOST).

A standard is a regulatory and technical document that establishes the basic requirements for the quality of products (services).

An important role in quality management belongs to technical specifications (TU).

Technical conditions are a normative and technical document that establishes additional to state standards, and in their absence, independent requirements for quality indicators products, as well as technical description, recipe, sample-standard equivalent to this document. Requirements provided for in technical conditions, cannot be lower than the state standards.

The product quality management system is based on comprehensive standardization.

The standards determine the procedure and methods for planning the improvement of product quality at all stages of the life cycle, establish requirements for the means and methods of control and assessment of product quality. Product quality management is carried out on the basis of: state, international, industry and enterprise standards.

State standardization acts as a means of protecting the interests of society and specific consumers and applies to all levels of government.

ISO 9000 series guarantees the consumer the right to more actively influence product quality; provide legislative framework, providing for an active role of the consumer in the process of manufacturing quality products.

ISO 9000 is used to define the differences and relationships between the basic concepts in the field of quality and as a guideline for the selection and application of ISO quality system standards that are used internally in the firm when solving quality management problems (ISO 9004).

In our country, the State System of Standardization of the Russian Federation (GSS) has been formed, which includes five basic standards.

1. GOST R 1.0-92 State Standardization System of the Russian Federation. Basic provisions.

2. GOST R 1.2-92 State system of standardization of the Russian Federation. The procedure for the development of state standards.

3. GOST R 1.3-92 State system of the Russian Federation. The procedure for agreeing, approving and registering technical conditions.

4. GOST R 1.4-92 State system of the Russian Federation. Enterprise standards. General Provisions.

5. GOST R 1.5-92 State system of the Russian Federation. The general requirement for the construction, presentation, design and content of standards.

There are three state quality standards in Russia:

1. GOST 40.9001-88 “Quality system. A model for quality assurance in design and / or development, production, installation and service ”.

2. GOST 40.9002.-88 “Quality system. Model for quality assurance in production and installation ”.

3. GOST 40.9003-88 “Quality system. Model for Quality Assurance in Final Inspection and Testing ”.

The main quality standards in tourism are regulated by the requirements:

1. GOST R 50644-94 “Tourist and excursion services. Requirements for ensuring the safety of tourists excursionists ".

2. GOST R 50646-94 “Services to the population. Terms and definitions ".

3. GOST R 50681-94 “Tourist and excursion services. Designing tourist services ".

4. GOST R 50690-2000 “Tourist services. General requirements "applies to legal entities, regardless of their organizational and legal form and form of ownership, individual entrepreneurs providing travel services.

Introduction

On the eve of the 2014 Olympics in Sochi, the relevance of the topic term paper Obviously, the system of standardization in the field of tourism has moved off the ground and at present more than one GOST is being developed, which will be aimed at improving the quality of services provided by tourism organizations. Although GOSTs are not mandatory, no organization providing a range of tourist services can work without them. This will raise the general idea of \u200b\u200bthe tourism industry in Russia and the use of advanced recommendations and standards in Sochi in the framework of the Olympics will make it possible to use the accumulated experience on the Black Sea coast and in Russia as a whole.

The aim of the course work is to consider the basic state standards for tourism organizations and the peculiarities of their application in the modern practice of providing tourism services.

Achieving this goal will be possible due to the solution of the following tasks, therefore it is necessary:

Consider the features of standardization of standards in tourism;

Expand the concept of standardization and standard in the tourism sector;

Analyze state of the art russian legislation in tourism

Consider the main existing standards in tourism;

Review the requirements in the standards for the safety of tourism services.

The presented tasks determined the subject and object of work.

The object of work is the tourism sector as a whole.

The subject is the system of standards in tourism businessas a regulatory factor.

Achievement of the goal and solution of the set tasks became possible thanks to the works of such authors as A.D. Chudnovsky, I.M. Lifits. and others, as well as thanks to GOST standards and other documents that formed the legal basis of work. The Internet was also used as a source of information.

The practical significance of the course work lies in the fact that thanks to the consecration of the features of the system of standardization of tourism activities, it became possible to understand the existing problems and current trends in the topic under consideration.

The structure of the course work consists of an introduction, 2 chapters, a conclusion, a list of used literature.

Features of standardization of services in tourism

The concept of standardization and standard in the tourism sector

In accordance with the Law of the Russian Federation "On Standardization", standardization is the activity of establishing norms, rules and characteristics in order to ensure:

Safety of products, works and services for the environment, life, health and property;

The quality of products, works and services in accordance with the level of development of science, technology and technology;

Unity of measurements;

Saving all types of resources;

Security of economic facilities;

Defense of the country.

In addition, standardization is a normative management method and a way to rationalize engineering, production, foreign economic and many other processes.

The main standardization tool is a standard, which is an officially recognized document that reflects the optimal result of research or practical experience and contains a set of norms or requirements for individual objects or repetitive actions. The standards become a tool of practical activity due to the following properties:

The standards serve as an exact standard of the object or phenomenon that will be reproduced on their basis;

The standards contain the optimal solution for a product or process;

The standards remain unchanged for a certain, cost-effective time.

Currently, a new standardization model is being created, which is based on the following principles:

Adequacy of the goals of the new standardization system to the ongoing economic reform in Russia and their harmonization with the goals of the national standardization systems of countries with developed market economies; These goals include increasing the competitiveness of Russian manufacturers' products on the world market, eliminating technical barriers in production and export, saving all types of resources and improving economic performance of production;

The reliance of the national standardization system of Russia on legislative acts, as is customary in economically developed countries, and the compliance of such acts with international norms and rules, as well as the national legislation of the respective countries in the field of technology; adherence to this principle implies the direct application of international and foreign standards, including for certification purposes.

Active and rational application of quality standards and certificates in their activities is economically very expedient for Russian enterprises.

This allows you to ensure the required quality of products, organize a streamlined and continuous technological process, and, ultimately, leads to overcoming technical barriers in foreign markets, expanding the base of production cooperation with foreign partners, setting a higher level of prices for products, and generally increasing the level competitiveness of Russian enterprises in the world market.