The best tour operators in Russia. Unified Federal Register of Tour Operators The most reliable tour operators today

This decision is due to the fact that on June 16 the Bank of Russia revoked the license from IC Univers-Garant.

"Companies excluded from the register do not have the right to sell tourism products as tour operators, but they are obliged to fulfill all their obligations under contracts previously concluded with clients. Tourists will not suffer as a result of excluding tour operators from the register. financial security responsibility of the tour operator and in the prescribed manner will send supporting documents to Rosturizm, they will be restored in the register, "- explains in Rosturizm.

However, experts believe that the actions of Rostourism are not entirely legitimate.

Registered tour operator number Name of the legal entity-tour operator
1 VNT 010311 OOO "Tour Operator" Intravel Stoleshniki "
2 VNT 010820 OOO "Tour operator UNEX"
3 VNT 012405 LLC "SKO" Mir "
4 VNT 013000 OOO "Soyuzkurort"
5 VNT 014374 LLC "Time of Success"
6 VNT 016004 LLC "ALLIANCE"
7 VNT 016145 LLC "Solnechnaya strana"
8 VNT 016265 Orbita LLC
9 Mw 001114 LLC "TK" RVS "
10 Mw 001445 LLC "LINK-TA"
11 Mw 002724 LLC "CITY-SERVISTUR"
12 Mw 005821 Voyage LLC
13 Mw 007338 CJSC "Individual Tourist Service"
14 Mw 008547 LLC "Aturis-tour"
15 Mw 014761 Inalkons Tour LLC
16 Mw 015102 LLC "MAKO"
17 Mw 015364 LTD " Child Center tourism "
18 MT3 000176 LLC Travel agency "Gala-Tour"
19 MT3 000339 LLC "West-line travel"
20 MT3 000348 CJSC "Chaika-Tour"
21 MT3 000350 LLC "Give you the World"
22 MT3 000453 LLC "ITEC"
23 MT3 000751 LLC Firm "VITALI"
24 MT3 000824 LLC "Pegas-Tour"
25 MT3 000836 LLC "Aivista Tour"
26 MT3 001009 LLC "EXELENS"
27 MT3 001081 LLC Service Voyage
28 MT3 001089 LLC "NIKA"
29 MT3 001129 LLC "Everain"
30 MT3 001149 LLC "Art-Travel"
31 MT3 001166 LLC "Izumi"
32 MT3 001211 LLC TK "Adamas Tour"
33 MT3 001471 LLC "Peks"
34 MT3 001612 LLC "Tour Operator IT EM - North"
35 MT3 001828 LLC "Tavrida"
36 MT3 001912 LLC "Gagra-tour operator"
37 MT3 001961 CJSC "Interconnect Management Corporation"
38 MT3 001998 LLC "Destination"
39 MT3 002111 LLC "Universal Tours"
40 MT3 002417 OOO "PC" Kovcheg "
41 MT3 004625 OOO SIOT "Svoi lyudi"
42 MT3 004626 LLC "Classic Travel Center"
43 MT3 005574 LLC "River Lines"
44 MT3 005619 LLC "LATINATREVEL"
45 MT3 006229 LLC "Sard Travel"
46 MT3 007021 LLC "Travel Service Norter"
47 MT3 007373 LLC "PRIMAVERA"
48 MT3 008543 LLC MC "Siberia"
49 MT3 008677 LLC "Queen-Express"
50 MT3 009033 Huamin Solux International Travel LLC
51 MT3 009109 LLC "Zelensky Corporation Travel Solutions"
52 MT3 009425 Imperial Travel LLC
53 MT3 009598 LLC "Bon Voyage LTD"
54 MT3 010993 LLC "TURINFO Group RFR"
55 MT3 011515 LLC "WTC"
56 MT3 011582 LLC "Muslim-Tour"
57 MT3 012244 Elita Travel Club LLC
58 MT3 012943 LLC "Old Town"
59 MT3 012988 LLC "Diamond Tours"
60 MT3 013061 LLC "American Express Travel Services East"
61 MT3 013070 LLC "Premiera Tour"
62 MT3 013285 CJSC "MiM"
63 MT3 013349 LLC "Petrotur Auto"
64 MT3 013481 LLC "RTI"
65 MT3 013532 LLC "Adventus Tour"
66 MT3 013668 LTD " Blue bird a plus"
67 MT3 013959 OOO "Tutti Storey"
68 MT3 014257 LLC "ADONIS"
69 MT3 014307 FSUE "GT" Arktikugol "
70 MT3 014308 LLC "Tour Operator Otkrytie"
71 MT3 014493 LLC "CORPORATE TRAVEL"
72 MT3 014628 LLC "TERRA-MINORA"
73 MT3 015069 LLC "Clouds"
74 MT3 015073 LLC "Ilva"
75 MT3 015110 ROYALMEDGROUP LLC
76 MT3 015140 LLC "PROGRESS-TOUR"
77 MT3 015144 LLC "TALARII"
78 MT3 015222 LLC "VK Sokol"
79 MT3 015268 LLC "TERRA"
80 MT3 015365 WINTER TOUR LLC
81 MT3 015566 LLC "REST VOYAGE"
82 MT3 015578 LLC "RESERVATION CENTER"
83 MT3 015579 LLC "UNITED TOURIST CENTER"
84 MT3 015581 China Line LLC
85 MT3 015613 Alpha-Odyssey LLC
86 MT3 015661 LLC "Buddha Tour"
87 MT3 015662 LLC "WTC-Moscow"
88 MT3 015698 LLC "Via Maris"
89 MT3 015700 LLC "FEST"
90 MT3 015701 OOO "Premium Travel Group"
91 MT3 015703 LLC "DC Rus"
92 MT3 015705 LLC "CDK"
93 MT3 015759 Polar Tour Group LLC
94 MT3 015761 LLC "TAIKI"
95 MT3 015825 LLC "Creol Travel"
96 MT3 015929 LLC "TK" Cleo-Tour "
97 MT3 015983 LLC "OM TRAVEL"
98 MT3 016084 LLC "Travel agency" Tourism Council "
99 MT3 016139 LLC TOUROPERATOR "RADUGA TRAVEL"
100 MT3 016142 LLC "Agency Intertour"
101 MT3 016143 LLC "Arizona Tour"
102 MT3 016158 LLC "TK" Intravel Stoleshniki "
103 MT3 016186 LLC "Bravy Tourist Avia"
104 MT3 016188 LLC "Asgard"
105 MT3 016253 LLC "Fantasy"
106 MT3 016303 LLC "INTURAERO"
107 MT3 016304 Zaya Travel LLC
108 MT3 016306 Jet Voyage LLC
109 MT3 016375 LLC "Mays Group TM"
110 MT3 016428 LLC "Gavanatur International"
111 MT3 016482 LLC "Mays Line"
112 MT3 016835 Polar VIP Tour LLC
113 MT3 016968 LLC ", which have excluded from the information contained in the Unified Federal Register of Tour Operators the scope of tour operator activity" international outbound tourism "
Tour operator registration number Abbreviated name of the tour operator
1. MT3 011961 LLC "Multitour.ru"
2. MT3 015773 LLC "Ya-Tour Operator"
3. MT3 015978 LLC "TsMK-tour"
4. MT3 014772 KIPLING LLC
5. MT3 000806 LLC "Petropolitana Tour"
6. MT3 008685 LLC "NMK"
7. MT3 001593 LLC "Laguna"
LLC "Calypso M-Tour"
18. MT3 016481 LLC "KALABRIA TOUR"
19. MT3 013775 LLC "Lusitana Sol"
20. MT3 000805 LLC "TK" BYURO-3-VISA "
21. MT3 005709 LLC "HOLIDEY-OPERATOR"
22. MT3 016140 ANO "Pilgrimage Center"
23. MT3 016426 LLC "Capricon Travel"
24. MT3 010384 LLC "Pluto"
25. MT3 009389 LLC "Russian Express - West"
26. MT3 015699 LLC "CENTRO M"

Already the first wave of European sanctions forced to suspend the activities of 6 tour operators, where 2 were fairly large and stable companies. Faced with such a problem in the summer of 2014, many domestic travelers began to be selective in their choice of travel partners. But what are the most reliable tour operators in 2017, whom you can safely entrust your well-deserved rest.

The safest way is to book hotels yourself!

Tour Operators White List 2017

Today, many travelers know what it is like to be stuck at the airport thousands of kilometers from home in the midst of summer. The situation is unpleasant, moreover, no one is going to solve it. At least that was the case in 2017, when people waited in crowded airports for the departure of removed passenger planes.

In order to avoid such unpleasant surprises in the future, before planning a vacation, you need to find out which are the most reliable tour operators today? 2017 is not particularly stable against the backdrop of a large-scale economic crisis, so it is advisable to choose "last minute deals" or proven travel agencies.

Well, with last-minute tours, everything is not always smooth, but what are the most reliable tour operators in Russia in 2017, you should find out in more detail.

The best tour operators 2017

So, the following companies well-known at the domestic and international level were included in the white list of tour operators 2017:

  1. T ez Tour Is a company that chooses the most numerous destinations in international tourism. The main advantage is the presence of a personal airline and its own representative office with sufficient flexibility pricing policy for all clients. Offices of this travel agency are located in many countries of the former Soviet Union, and negative reviews about its activities remain in the minority.
  2. In the category "The most reliable travel agencies in Moscow" in 2017, the company got Pegas Touristikwhich started its active work back in 1994. The main destinations have traditionally become Egypt and Turkey, and after 2008 its own airline appeared, providing passenger transportation on attractive terms.
  3. Domestic tour operator Coral travel also has stable positions in tourism business, and at its own disposal the airline "Royal Flight". Passenger traffic is carried out in different directions by Boeing, and the conditions for successful cooperation are very loyal.

These are the most reliable travel agencies, in Moscow today it is difficult to find a tour operator you can trust. That is why, in order to secure your vacation and budget, you need to correctly approach the choice of a travel company.

Basic rules for choosing the most reliable tour operators in Russia 2017

In order not to doubt the choice of a travel agency, and before an overseas trip to sleep well, you need to pay attention to the following criteria choice:

  1. It is preferable to purchase a tour from the owners of airlines and hotels.
  2. An extensive system of partnerships around the world, that is, a representative office in several countries.

On the Internet, there are often stories about how a person bought a tour, and then once the tour operator went bankrupt even before the trip began. As a result, the trip did not take place, and you still have to take care of getting your money back. To prevent this from happening to you, I have prepared detailed information about the organizations that are guarding your holiday. You probably already guessed that this is a list of the best tour operators in Russia. The reliability rating is based on several criteria.

To hedge against deception, tourists often turn to the Internet, trying to find an official rating of tour operators and fail. The fact is that such a list simply does not exist. The only official site that has the ability to publish the register of Russian tour operators is the Rostourism site. On it, everyone can see a single federal register tour operators in Russia. However, it does not provide any information about the reliability of a particular company.

Many tour operator reliability tops published on the network are very subjective and based on the author's preferences. You will have to make an effort to study the assessment factors and build your level of trust. Let's highlight the main features that the leading tour operator in Russia must meet.

  1. Number of directions in which the tour operator operates

With this point, everything is simple: the more directions the tour operator sends tourists to, the less risks that something will happen to this financial stability. IN different countriesah, something happens periodically: terrorist acts, military conflicts, natural disasters, as a result of which the number of tourists on them decreases. If this happens on the eve of your vacation, then the tour operator may offer you an alternative. This, for example, happened when flights to Egypt were closed. Tourists who bought tours to this country, at their request, were replaced with another destination.

2. Availability of own host companies

The host is travel Company in the country where tourists come to rest. It depends on her work whether the client likes it at the resort or not. The host party holds an information meeting, offers tours and helps the tourist to solve any problems. If the tour operator has its own host company, then the quality of the provision of such services is much higher, since the reputation of the company as a whole depends on them.

3. Arrangement with airlines

Many large tour operators cooperate with several airlines at once. Often, tourists are given a choice of who to fly to popular resorts. If something happens to the airline, the tour operator can replace it with another one.

Tourists neglect this point, but in vain. In the event of bankruptcy of the tour operator, it is the insurance company that is responsible for the return money... A reliable airline will not revoke the license and will make all payments.

You can find out information on these points on the websites of tour operators or by telephone conversation with their representative. Also, official information, in particular the amount of insurance coverage and the insurance company, can be found on the Rostourism website.

Tour operator reliability rating

The reliability rating of tour operators from the travelata online hypermarket will help you navigate when buying tours. This company has been working on the market for a long time, selling tours from all tour operators in Russia. This list will help travelers familiarize themselves with the work of major tour operators. In this ranking, you will not find unfamiliar names. They are all well-known and, indeed, leaders of the tourism market. After all, a reliable tour operator is a large tour operator that owns large assets and offers customers various destinations in Russian and foreign resorts. However, it would be incorrect to take into account only quantitative criteria for the volume of transported tourists, the service provided must be provided with high quality. Therefore, in the assessment, the reviews of the tourists themselves were also used, which also affect the overall rating.

You should also consider whether the company offers additional services:

  • Obtaining a visa;
  • Insurance registration;
  • Hotel reservation.

The scoring system is based on the sum of points for all criteria. The maximum score is 100 points. When compiling the rating, the following criteria for evaluating the company's work were used:

  1. Number of directions;

If there is a crisis or force majeure in one of the directions, the tour operator will be able to switch to others and continue its work.

2. Own host companies;

The presence of our own host companies guarantee the tourist check-in at the hotel, even if the tour was not paid for by the tour operator. Also, own host companies contribute to making money on foreign tourists, which increases the company's stability in the market.

3. Hotels under warranty;

Tour operators with direct or prepaid hotels offer more profitable goals, instant booking confirmation and a guarantee of a tourist's arrival even if the TO bankruptcy.

4. The share of dissatisfied customers;

A large percentage of complaints indicate that the company is focused only on achieving profit, and not on long-term relationships with customers.

5. Whose product offers TO;

The reseller company often goes bankrupt after the main company, as it works with 1-2 suppliers. Also, in the event of bankruptcy, it will be difficult for a tourist to collect funds due to a complex and non-transparent chain of relationships.

6. Amount of financial guarantees;

The amount of financial guarantees affects the stability of the tour operator.

The higher the level of the insurance company, the lower the risk of its license revocation.

8. Agent network under the TO brand;

The presence of an agent network affects brand awareness and sales.

9. Belonging to a large international holding;

If a tour operator is part of an international holding, then he has less risk of being left without clients.

10. Arrangements with airlines.

The presence of our own aircraft or purchased units gives a guarantee of the flight program.

The best tour operators in Russia

Now let's look at the top ten leading tour operators in Russia according to the above criteria. For clarity, I have prepared a table, using which you can compare them.

Criterion Coral travel Tui Tez tur Sanmar Intourist Pegas Natalie tours Anex tour
Number of directions 28 More than 20 20 14 23 22 Over 30 10
Own host companies; + + + + + + + +
Hotels under warranty + + + + + + + +
Share of dissatisfied customers,% 1,66 1,95 1,07 4,12 7,12 5,62 5 7,25
Whose product offers TO your your your your your your your your
Amount of financial guarantees, million rubles 110 121 100 110 46 220 100 100
Reliability rating of TO insurance company A ++ / B + A + A ++ A ++ / B + / A ++ A ++ A + A +
Agent network under the TO brand More than 500 More than 500 394 290 135 More than 500 Over 100 309
Belonging to a large international holding + + + + + +
Airline agreement +/14 +/8 -/25 +/26 -/8 +/9 -/20 +/3
Year of foundation 1992 2009 1994 2005 1929 1994 1992 1996

Now let's talk about famous tour operators in more detail.

  1. Coral travel

At the moment, Coral travel is the leader in the list of tour operators. Since 1992, she has been sending Russian tourists to the world's best resorts. The success of the company provides a good reputation and feedback from tourists, many of whom have already become regular customers. In addition, a wide representation in different countries contributes to good financial performance and sales volumes.

Tui came to Russia from Europe and is confidently holding his position. The company focuses on providing clients with exclusive conditions, including many hotels in which the entrance was previously closed to Russian tourists. Many hotels have Tui tukan Family Clubs that kids love.

Tez tour gives priority in its work to high-tech and uninterrupted work. This bears fruit in the quality service of thousands of tourists, even in high season. The company has the lowest share of dissatisfied clients among top tour operators. Tez tour provides a wide selection of hotels from 2 to 5 stars in different countries and allows you to create tours of different lengths.

Sunmar tour specializes in low-cost tours. In a short time since its foundation, the company has been able to earn a positive reputation and gain a large number of regular customers. Today Sanmar organizes tours to the most popular countries: Bulgaria, Greece, Vietnam, etc.

LLC NTK Intourist offers tours of various directions. The company pays special attention to domestic tourism... Tours in Russia are becoming more and more popular among our residents. The history of the company is inextricably linked with the history of one of the first travel companies in the Soviet Union. This is the oldest company in our ranking.

6. Pegas touristic

Pegas touristic is one of the leaders in the tourism industry. The company poisons tourists from 50 cities of Russia and 2500 best hotels. She works in various directions and strives to make recreation not only affordable, but also of high quality. The main value of Pegas touristic is customer focus, which is probably why it manages to provide high level development.

7. Natalie tours

Natalie tours is a diversified company specializing in mass tourism. She offers beach, ski and city tours. The company strives to expand the list of tourist destinations and the list of its products. Natalie Tours implements a unique program of club recreation and offers mini-clubs for children with animation and game activities.

International travel company Anex tour specializes in outbound tourism and provides services in its various segments: from mass to business. During her work, she managed to establish herself as an experienced and important player in the market and achieve high Quality and a wide range of products on offer.

9. Biblio Globe

Among the companies in our rating, Biblio Globus is the leader in the number of destinations, allowing you to see the world and feel the rhythm of completely different countries. The company strives to offer decent vacations at affordable prices and is constantly expanding its vacation programs.

10. Mouzenidis travel

Initially Mouzenidis travel specialized in Greek resorts. However, today it sends tourists to other countries. Experience successful work allows the company to expand the list of destinations and improve its service.

Tour search by all tour operators

We have reviewed the list of the largest tour operators in Russia. Let's try to figure out how to choose and compare tours for all tour operators at once. This is not difficult. Currently, there are online tour hypermarkets that allow you to search and buy tours from all tour operators.

Among the most famous aggregators:

  • Travelata
  • Level.travel
  • Onlinetours

These services make our life much easier and make it possible to buy a tour without leaving home.

Now you know how to organize your vacation and how tour operators in Russia work. The reliability rating will allow you to protect yourself from wasting money and time.

    Top 12 rating reliable tour operators today

    If you want to relax without problems, not to be afraid that your tour operator will go bankrupt just before your trip, you need to figure out who you can entrust your vacation to. Highlight key reliability criteria and evaluate them for major tour operators who create tours in all directions. In this article, you will find 12 of the best tour operators from whom you can safely buy tickets and not be afraid that your vacation will fail.

    Another important point is that a tour operator and a travel agency are perceived as one concept. In fact, there is a difference, and when planning a trip, it is worthwhile to understand this issue. Well, I have prepared material on what to focus on when choosing a tour operator, how to choose the best and most reliable, whether it is worth using the services of travel agencies.

    Before identifying the most reliable tour operators for today, you should first understand the concept.

    Tour operator and travel agency - what is the difference

    The tour operator develops and assembles a tourist product. After all, a tour is not just a choice of a travel direction, but a set of services that is expected from a tour operator:

    • flight
    • transfer airport-hotel and hotel-airport
    • residence
    • set of excursions

    Probably remember how in the past years, tourists now and then got stuck at airports due to the fault of careless tour operators. Now for organizations that plan to work as tour operators, on state level measures and standards were approved. According to the document, they start working only when financial guarantees are provided. Before obtaining a permit for activities, the tour operator makes a contribution to the specially created fund "Tourpomosch".

    Rosturizm compiled the Unified Federal Register of Russian Tour Operators, all tour operators are listed there - i.e. companies that have made an insurance premium of at least 2,000,000 rubles, which I have the right to create and sell tours.

    Before paying for the tour, it is worth looking into the official list from Rostourism, and make sure that the tour operator is present there. So you at least protect yourself from scammers.

    When the tour is ready, it needs to be sold. The tour operator company can do this independently, or can delegate this part of the work to intermediaries. Here a travel agency is called an intermediary.

    A travel agency works with several tour operators, and a tour operator may have several travel agencies.

    The product itself, that is, the tour, is completed by the tour operator, and the travel agency acts only as a seller. The plus here is that the seller will always tell you which tour is the best to choose so that it meets your requirements and budget. In this case, the travel agency also analyzes which offer from which operator is right for you. You will not have to pay for the services of the travel agency, since the tour operator is interested in selling the product, and provides the agency special conditions purchase of a tour. Therefore, it is better to go to a travel agency for a voucher, as there are a number of advantages here:

    • the travel agency will choose a tour of one of the tour operators (while the tour operator will not advise you on the offers of competitors)
    • some travel agencies provide additional discounts (albeit at the expense of their own commission), but more often the price for the tour will be the same both in the agency and the operator

    A good travel agency will not only provide a choice of vouchers for all tour operators, but also then through it you can find out if the hotel has been paid, check if the date of the reservation is displayed correctly. The likelihood of unexpected and unpleasant surprises tends to zero during the journey.

    Who is in charge of the tour - agency or operator

    If you have any questions about the tour, the tour operator is responsible for the claims, regardless of where the tour was purchased.

    © rawpixel / unsplash.com / CC BY 2.0

    How to know if a tour operator is trustworthy

    And then the question arises, how to check a tour operator for reliability... Pay attention to these aspects:

    1. How many destinations are served by the tour operator

    The world is unstable, and if, for example, a cheap tour operator focuses mainly on Egypt and Tunisia, and tomorrow something goes wrong in one of the countries, and tours are canceled there, then such an operator will most likely "sag", which is inevitable will affect tourists as well. If the company has a large number of destination countries, then the risk of being at the airport with a canceled flight is much lower.

    2. Availability of host companies

    A reliable tour operator makes sure that he has his own travel companies and travel agencies in the host country. The task of these organizations is to book and pay for the hotel, organize transfers and excursions. The journey will be much more comfortable if people from the same company work from start to finish.

    3. Arrangement with airlines

    This criterion affects, first of all, the cost of air tickets, which make up the lion's share of the price of a tour package.

    4. Financial stability of the insurance company

    Even a perfectly planned vacation can collapse under the influence of certain events (cancellation of a flight, refusal to check in, bankruptcy of a tour operator, etc.). In this case, the insurance company is included in the work, from financial sustainability which (solvency), the guarantee of insurance payments depends.

    It is not always so easy to find out the reliability of a tour operator by these selection criteria on your own, so I have prepared this rating for you. The rating is formed not only by prices, but also by the quality of the services provided:

    • obtaining a visa
    • registration of an insurance policy
    • hotel room reservation

    Also the number of claims from tourists and the level of development of the network of agencies were taken into account (after all, the more people know about the operator, the higher their sales volume). In the tour registry, you will see the names of companies that are heard today. Since almost all the leading tour operators of the Russian Federation are recognizable thanks to advertising.

    You can't go wrong with this list of trusted tour operators.

    © platformlondon / flickr.com / CC BY 2.0

    Tour operator reliability rating

    The first three are led by TUI, Coral Traveland Tez Tour... They periodically change places, but always in the lead.

    A placeTour operatorYear of creationMain directionsRating
    1 Coral Travel1992 98/100
    2 TUI1995 Turkey, Cyprus, Montenegro, Bulgaria, Spain98/100
    3 Tez Tour1994 Turkey, Cyprus, Spain, Greece, Tunisia92/100
    4 Anex Tour1996 Dominican Republic, Turkey, Thailand, Greece, Tunisia90/100
    5 Sunmar2005 Turkey, Cyprus, Bulgaria, Greece, Tunisia90/100
    6 Pegas1994 Turkey, Thailand, Spain, Greece, Tunisia88/100
    7 Intourist1929 Turkey, Russia, Thailand, Italy, Greece88/100
    8 Mouzenidis Travel1995 Cyprus, Russia, Bulgaria, Armenia, Greece86/100
    9 Biblio Globus1994 Turkey, Cyprus, Russia, Montenegro, Greece86/100
    10 Vedi TourGroup2002 Czech Republic, Russia, Bulgaria, Sri Lanka82/100
    11 PAC Group1994 Czech Republic, Italy, France82/100
    12 ICS Travel Group1992 Israel, Cyprus, Russia, Montenegro, Italy82/100
    1. Company Coral Travel - a leader in Russia, Belarus, Ukraine, Poland, Georgia and Turkey. Work experience over 25 years. The organization is part of the OTI Holding group of companies (which undoubtedly adds a "coin" to the company's reliability piggy bank). The tour operator practices regular and charter passenger transportation.
      • Number of directions: 28
      • : 1,66%
    2. TUI is a tourist giant in Europe, the company serves up to 30 destinations, has a developed agent network for personal brand... Has been working for over 40 years. Provides an exceptional travel product with many interesting concepts. There are planes and hotels.
      • Number of directions: 30
      • Share of negative customer reviews: 1,95%
    3. Tez Tour - this Russian tour operator can no doubt be entrusted with the rest, and it will be held at its best. It has been operating since 1994 and specializes in two dozen destinations, including Turkey, Thailand, Egypt, Spain, etc. At the mere mention of Tez Tour, enticing pictures of beaches and sea sunsets appear. The company with the smallest share of dissatisfied customers - only 1%.
      • Number of directions: 20
      • Share of negative customer reviews: 1,07%
    4. The company is on the threshold of the top three SUNMAR TOUR and it is quite possible that one day she will be able to get there. Sanmar, like Coral Travel, is part of the international structure of OTI Holding. And among the people SUNMAR was called the cheap Coral. Tours here are really cheaper, and many tourists do not feel the difference in tours.
      • Number of directions: 14
      • Share of negative customer reviews: 4,12%
    5. Anex Tour serves over 32 countries. The most successful destinations of this tour operator are Spain, Dominican Republic and Thailand. It is famous for its inexpensive travel packages. I once flew with them to Vietnam, I was surprised that in 6 hours of flight, both there and back, we were fed 2 times.
      • Number of directions: 32
      • Share of negative customer reviews: 7,25%
    6. FROM NTK-Intourist it is convenient to go not only to hot beaches, but also to winter ski slopes. Intourist deals with 23 directions, including the UAE, Thailand, Italy, Austria, Vietnam, India, Bulgaria, Czech Republic and others. The organization of domestic tours in Russia is also a pretty impressive part of a tour operator's activities.
      • Number of directions: 14
      • Share of negative customer reviews: 4,12%
    7. Have PEGAS there is a suitable tourist product for all categories of citizens. Pegasus works in 22 directions, organizing group, individual and corporate tours... With a developed agent network (more than 500 points of sale), it will not be difficult to purchase a tour from Pegas Turistik. It has its own air carrier Pegas Fly with 29 planes, as well as a line of hotels with the PGS abbreviation in the name.
      • Number of directions: 20
      • Share of negative customer reviews: 3,18%
    8. Tour operator ICS offers tours all over the world and Russia, on the market for over 25 years. In addition to Russia, its own representative offices have been opened in 7 more countries. Effectively resolves issues on obtaining a visa in almost all areas, thanks to accreditation in consulates of working countries.
      • Number of directions: 40
      • Share of negative customer reviews: 4,17%

    © Skitterphoto / pixabay.com / CC BY 2.0

    Useful services

    For those who are "their own travel agent", the services that allow you to search for vouchers for all tour operators will be very useful:

    In order for the trip to end only with pleasant memories and a huge number of photos in the feed of the social network, careful preparation and the right choice of a tour operator are required. Entrust the choice to a travel agency or spend self-analysis market - you decide.

    In the Soviet era, tourism was easier. Very few were released abroad. Inside the country, the state also did not particularly strive to develop tourism, believing that the builders of communism should not relax even in the summer.

    But in recent decades, tourism has become, although risky, but profitable business, which attracts big money. How to have a good rest and how to choose a good quality tour operator?

    Problems in the tourism sector

    How to understand how well the tour operator does their job? What are the most reliable tour operators? This problem has turned out to be especially acute for Russian tourists lately. The news that another travel agency announced the termination of its functioning, and at this time its tourists are waiting in vain for a plane at the airport or trying to move into a hotel abroad, are published in the media more and more often. At the same time, the "characters of the reportage" are not at all weak, just emerging companies, but quite stable, popular brands.

    How can a Russian traveler navigate this unstable sea of \u200b\u200btourism? Is there a tour operator's safety rating that you can rely on? Can you evaluate Russian tour operators? A survey of individual firms reveals the complexity of the situation.

    How to find a reliable operator

    Reviews of tour operators in the media reflecting the failure of the players in the tourism market are not isolated cases, but a common problem. Let us turn to the expert data set forth in official sources and the media: lately, almost two dozen tour operators have gone bankrupt, because of this, over fifty thousand Russians have found themselves in a difficult situation at holiday destinations.

    Periodic failures in the travel industry force us to look for certain signs of the reliability of firms and the vacationers themselves, and specialists in this area, considering both individual characteristics and system-wide provisions.

    Development of travel companies

    One of the factors that can be a benchmark for checking the reliability of a tour operator, experts call the active promotion of business. If a company is not marking time, forming, expanding the scope of its brand, then it most likely has large financial reserves. The presence of new services, popular and interesting excursion programs in the structure of the company's services is also a good sign. An example of such a company is Intourist Tour Operator.

    Office and official website

    Some experts suggest working with a travel company "for clothes". A sign of a firm's security can be, in particular, an expensive room service in the city center, good repair and equipment. Another possible, although not a direct indicator, is a functional, informative and high-quality website that is constantly updated. Reviews of tour operators look great against the background of such sites.

    Forecast for the future

    Another factor highlighted by market analysts is the ability of a travel operator to book tours well in advance of the departure date. This indicates that the company has a sufficient set of connections - with hotels, airlines, different types intermediary organizations that help the client to select options for recreation. And reviews of tour operators of this level stand out especially positively against the general background.

    Permanence

    The business concept that characterizes reliable tour operators determines the constant contact of the company with partners. This is important not only from the point of view of creation advantageous offers for customers, but also in terms of having backup options in case things don't go well somewhere. The firm "Intourist Tour Operator", for example, has existed for quite a long time and still enjoys well-deserved popularity among clients.

    Charter flights and flights

    Some experts have a negative attitude towards the practice of companies taking clients on vacation on charter flights. The more reliable option is when passengers depart according to the usual aviation schedule. And therefore, when a client is interested in how to find out the level of reliability of a tour operator, you can look at the model of interaction between a travel agency and airlines.

    Travel company specialization

    Other specialists of the tourism market define as a significant positive criterion the narrow scope of the travel agency. It can be expressed, in particular, in activities in a single geographical direction, state or travel theme.

    Despite the fact that the most reliable tour operators in Russia have more financial resources compared to medium-sized firms, the latter can successfully compete with large players in certain sectors and even persuade clients to themselves. At the same time, the Russians will have the proper volume and level of service.

    Full payment for the tour

    Among the most frequent problems encountered in the domestic tourist market - refusal or sudden absence of the operator's funds to pay for flight services and hotel booking. The client of the company arriving at the airport learns that he cannot check in for the plane due to the fact that his seat has not been paid for by the company. The same situation can happen upon arrival at the hotel. To prevent such cases, experts suggest working with tour operators who timely pay for the services of contractors. But how can you identify the most reliable tour operators in advance?

    Checking travel agencies

    Even if the company promises to pay in full for the tour, the traveler still needs to check the services of the tour operators before leaving. You need to call the hotel or the airline and check that the reservation is really there.

    This data is not closed, and such checks are not prohibited. At the same time, you need not only to know that the plane ticket and seat in the room are not only paid for, but also to check the dates, and also to find out that there is a seat on the plane not only for the flight to the country of destination, but also back.

    The role of the state in the tourism sector

    Of course, the state cannot take a passive position in the face of such negative consequences of the activities of unreliable travel agencies. The government, for example, has increased the entry level of travel agencies into the Register of Tour Operators. The mandatory factors are the provision of mandatory correct financial statements, as well as the transfer of information related to personal business reputation travel agency management. Another obligatory factor in the financial direction is the existence of bank obligations for travel agencies associated with charter flights.

    With the introduction of this system, the amount of travel agency funds required in the course of work will be insured. For example, we are talking about the allocation of certain amounts for each tourist in special funds that can be used in case of problems.

    Government agencies in the field of tourism

    Today, the powers of Rostourism in the field of control and supervisory actions are increasing more and more. If violations are found in the activities of the travel agency during the checks, information about such an agency may be removed from the Register. Such a travel agency, in accordance with the legal basis, cannot work legally.

    This means that the operation of the company will be considered a criminal offense in the form of illegal activities. Such unreliable firms are published on the official websites of Rosreestr and Rostourism. There is also information about reliable companies. For example, good reputation has a "Dolphin Tour Operator".

    Register of travel companies

    Now a little about the Registry. All tour operators can only legally operate if their brand is on the official Register. Thus, the Dolphin Tour Operator firm, which is popular among certain groups of Russians, is on this list.

    The register is state and operates at the federal level throughout the country. Tour operators, both in the largest cities in Russia and in small provincial ones, are obliged to meet the criteria determined at the state level.

    The state register of travel agencies gradually began to work back in 2015 at the suggestion of V.V. Putin. Such changes began to be carried out with the aim of ousting from the market false companies that deceive Russians and form a bad image about such travel agencies in general. If the selected agency is not in the registry, it is best to refuse the operator's services altogether, as there is a serious risk of fraud. You need to work only with those who conduct business openly and on positive feedback.

    Currently (2017) any travel agency, for example, "Danko Tour Operator" must prove the fact of signed contracts with partners (hotels, charter flights, and so on), and also be included in the list of companies on the register.

    Online check of travel company

    How to check the reliability of a tour operator using online analytics? Today, many tourists are looking for a tour organizer via the Internet. The first thing that a traveler sees is the company's Internet presence, i.e. a website. If there is no website at all, maybe you should refuse the services of a travel agency? If the resource is made with high quality, informative and regularly updated (as, for example, from the tour operator Danko), in most cases the company can be trusted. But, of course, you should not rely only on the subjective assessment of the travel agency's web resource.