Versa tour operator. Tour operator "Versa" has suspended its activity. How it was? Versa travel company

The travel business, like any other, is subject to many risks, and companies often close due to unprofitability. But when a small travel agency stops working, the consequences are not so impressive than when a large tour operator announces its insolvency. That is why when the Versa travel agency suspended its activities, it caused serious unrest in the market.

About company

Versa LLC started working in 1999. She was one of the largest tour operators in St. Petersburg and in the northwestern part of Russia. The tour operator offered the opportunity to relax anywhere in the world. Depending on the capabilities of clients, he offered budget European bus tours or group excursions. And also the staff could help organize a real dream vacation for discerning clients for whom the price did not matter.

Before the tour operator "Versa" suspended its activities, it not only provided outbound tourism services of varying complexity for ordinary tourists, but also offered various programs for corporate travel companies. In addition, the firm was engaged in domestic tourism and acted as a host in organizing visits of official delegations to the cultural capital.

year 2014

2013 became almost a record year. And few people expected that 2014 would be a nightmare for many travel companies and citizens who have already purchased tickets. A sudden crisis and a sharp rise in currency prices did their job, as a result of which many small agencies and several large players were forced to leave the market.

Not only the tour operator "Versa" suspended its activities, and as a result, more than 130 thousand people were spoiled for vacation. More fortunate for those who were able to fly away and found out about the problems at the end of the vacation. Although the difficulties with paying for the hotel and waiting for information on how and when you can return home can hardly be called luck. Some learned that they were not going anywhere, being at home and anticipating a long-awaited trip. Moreover, it was possible to return the cost of the tour, but the procedure took time, the money was not returned immediately and not always in full. So the vacation was ruined anyway.

Leaving "Versa"

The St. Petersburg tour operator "Versa" suspended its work on September 15, 2014, leaving about 9 thousand tourists abroad and selling tours for the coming months another 6 thousand people. According to the company, it decided to close only outbound tourism, but was ready to work on receiving guests, as well as develop a domestic direction. Versa added to the list of numerous large companies from St. Petersburg, which declared their insolvency in 2014. Taking into account the fact that financial guarantees totaling 210 million rubles were provided by three insurance companies, the management of the company was not worried about the further fate of the injured tourists.

Conflict with "Turpomosch"

After the tour operator "Versa" suspended its activities, he announced his actual inability to take his own tourists from their places of rest. The company turned to "Tourist assistance" to return people back at their expense. The "Tourist Assistance" Fund is created at the expense of funds contributed by outbound tourism market participants. Thus, when one of the companies fails, the financial burden falls on the others. Versa's position angered many, as the company closed only outbound tourism, leaving domestic tourism to generate income. At the same time, she was not going to bear responsibility to her clients and decided to shift it to others. The company's management was given a condition on the immediate termination of all activities. To continue working, the company had to independently deal with the problems of returning its customers from other countries. Then the tour operator "Versa" announced a complete suspension of activities. The company directed its remaining finances to the removal of people, the lack was compensated by "Turpomosch". According to the fund's estimates, real help it took 3 thousand tourists who had not paid return tickets.

As predicted by many analysts, the St. Petersburg company was the last among those who left travel business in 2014. Taking into account the fact that the tour operator "Versa" practically suspended its activities at the end of the season, there was no need to expect new shocks in this market soon.

Sergey K. I traveled from the Versa travel agency from 12 to 22 July this year. to Spain, to La Pineda, Hotel Best Sol D "OR 3 *. The flight was scheduled for 18-00. We took off, of course, 35 minutes later, but it was perceived as luck, sometimes, as we know, even worse. We arrived. According to the instructions, I had to approach the representatives with the Terramar-Tour, SL Prev sign to show the voucher and hand myself over to the receiving party. But, as it turned out, I and another young couple were not on the lists. Eugene, if I'm not mistaken, asked us not to worry, now everything will be settled and asked to wait right there nearby. He also added that a person will appear who will quickly solve everything. Eugene himself was actively looking for two tourists who were on the lists, but stubbornly hid. About an hour had passed since arrival. Those on the lists were nervously awaiting departure. But Eugene, here we must praise him, stubbornly searched for those two tourists who were on the lists, but did not want to "appear. In any case, he visited all the places he knew. By the way, it turned out that there are only two seats on the bus and, if if all the same there were those two tourists, then the three of us, who were not on the lists, had to settle in as we could. But Eugene assured us, we’ll get there. In short, those two didn’t turn up, we couldn’t turn to say, fortunately, and we sat on free places finally got under way. Of course, those who were not included in the lists did not receive any booklet containing all the useful information. Well, God bless him. The hotel turned out to be quite decent for a three-ruble note, even with wi-fi in the rooms that are closer to the reception.))) Now about the "ride. The day before, I looked on the board about the" phenomena of departure time from the hotel to the airport, but did not find it, deciding that about "the phenomenon will appear later, because my flight was poisoned at 23 o'clock. I did not even have time to pack anything in my suitcase, because I thought there would be time for the swim as well. And, of course, at 7 am in my room the phone rings, where I am politely interested in representatives of the travel agency, why am I not in place, that is, with my things at the exit from the hotel !? They say, a whole bus of people is waiting for you. I will not talk about bewilderment and other feelings that gripped me, but I apologized and asked 7 minutes for And after 7 minutes I was already on the bus again with sincere apologies. The fact that in an unexpected turn of my "" ride I forgot to put a few things in my suitcase is a trifle. I reproached myself that I looked at something wrong, although still in St. Petersburg, the operator told me, but you will have a whole day before baby. This was remembered. Finally the airport, the time is still early, maybe half 10 am. And then, at the check-in counter, it turns out that my flight is not this one, where I was brought with such care, but at 23 o'clock !! I do not remember the name of the woman who accompanied us. She smiled sweetly and advised me to settle in this beautiful airport before my departure. Is to be located 12 hours sitting in a chair? I wanted to get a job at an airport hotel, but they began to "clarify that for 6-7 hours they did not occupy, although this is nonsense, then they agreed to settle me for a few hours in a hotel of some business center for 70 euros. And so, wallowing with fatigue, a middle-aged 58-year-old man had to throw his suitcase somewhere near the wall and, like a homeless person, lie in a summer shirt right on the cool floor, putting his sad head on the suitcase.)) apart from everything from I had a whole day trip. I would like to thank Versa travel agency for the creative approach to its clients

Travel company Versa is one of the leading tour operators in St. Petersburg and practically the entire north-western region of Russia. It was founded in 1999. The main activities of the tour operator - receiving guests in the Northern Capital on the highest level and outbound tourism all over the planet, to all corners of the world.

Today, the company employs highly qualified specialists, real professionals in the field of tourism. Tour operator Versa also owns its own trucking company - a fleet of excursion minibuses, passenger cars and buses.

At the moment, the following excursion offers are valid:

Excursion tours.
Charter programs.
Children's rest.
Sea cruises.
Ski vacation.
Winter and summer beach holidays.
VIP tours to any corner of the world.
Reception in St. Petersburg.
Business and corporate tourism.

The personnel providing the tourism product numbers over 300 people. They work at the highest level around the clock and are ready to answer all your questions at any time. High professional activity given travel agency noted by representatives of the Foreign and Russian travel industries, as well as millions of customers who were satisfied and grateful to the Versa travel agency.

Official website of the tour operator Versa

On the official website of the tour operator, you will find many useful information about tours, air tickets, you can choose the type of rest you like, and the friendly employees of the company will help you with this - http://www.versa.ru/

Reviews about the tour operator Versa

Analyzing reviews about the tour operator Versa, we can draw the following conclusions: most of the clients who contacted this travel agency were satisfied with its work. Meetings, escorts, excursions were carried out at the highest level. Everything happened on time and most importantly professionally. Well, there are also dissatisfied clients who say about the unprofessional work of the host party, about the inconveniences associated with checking into a hotel, etc. Of course, everything in life happens and everyone has the right to make mistakes. Let's hope that these were minor troubles. There are much more satisfied customers and they constantly resort to the services of only this tour operator.

Versa tour guide reviews

As for the guides, the opinions of the clients differ somewhat. Some people were simply delighted with the work of the guides, satisfied with their professionalism, courteous treatment and, naturally, knowledge of their business. Most of the guides are very pleasant to talk to and give comprehensive answers to all the questions that are of interest to vacationers. They also devote a lot of time and attention to tourists. Some clients do not speak very flatteringly about the work of the guides of the tour operator Versa, they say about their unprofessional work, that the workers will devote little time to vacationers and with questions of interest they should contact other people.