Spsr office Courier company spsr express (spsr express) - what kind of delivery is it? Disadvantages of the courier service. Negative reviews

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses on english language, click the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and new package travels more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order to appear new status, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mailings:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

Post SPSR Express began its activities in February 2001, when the main office was opened in Moscow. You no longer need to wait for weeks for delivery, not knowing anything about the status of the order - tracking SPSR Express mail by number or receipt makes shipments available to everyone. The introduction of the Internet into our life has made it much easier - online purchases, shopping in foreign countries and other nice bonuses. The company delivers all over Russia, opening branches in almost every large city country. SPSR Express occupies a leading position in the logistics market in the express delivery industry. Tracking SPSR shipments - new service, which will make the delivery process even easier and more affordable. It is possible at any stage of delivery - from the moment of departure until the goods reach the point of course.

The basis of interaction with clients is: speed of work, an individual approach to everyone, rational decisions and delivery of the parcel in its original form. The company is a renowned supplier in russian market transportation, having a wide internal delivery network that covers all regions Russian Federation... SPSR Express develops and offers clients a full range of logistics services. Thanks to the creation of transit centers, the delivery time of goods between regions is significantly reduced and transport losses are reduced. Every year the company increases the volume of work, introduces new technologies and strives for high quality standards. Tracking SPSR Express parcels by number online becomes simple and in a convenient way control the delivery process.

Dynamic development

Tracking postage sPSR shipments Express by ID is a new service that allows you to independently control the status of postal items. You no longer depend on the work of post offices - modern technologies will allow you to do everything yourself. For maximum convenience when using the services courier service, you can register on the company's service. Registration will take a couple of minutes - you need to come up with a login and password that meet the conditions of the site. Creating an account will allow you to keep track of all shipments and timely inform about the delivery status, cargo location. For active users social networks it is possible to log in using existing accounts. Connection automatic notifications will ensure that messages are received on mobile phone or email in case of any changes. Thanks to the SPSR Internet service, express tracking of the invoice will take a matter of minutes. After specifying the track code, you will instantly receive detailed information about the location of the cargo.

Tracking SPSR Express by postal identifier number is a convenient function for senders and recipients of parcels. Service plays an irreplaceable role as a link that connects people all over the planet. In order to check the tracking of SPSR Express postal items by track number, only a postal identifier is required. It must be communicated by the seller if you place an order in an online store, or put it on the order page. The track code is entered into a special window in which information about the cargo will appear.

Modern company

SPSR Express is notable for its high dynamics of development - for more than 15 years of operation, the company has established global cooperation with large trading platforms... The organization has expanded its geography of service, providing delivery from all over the world. The introduction of mobile services has provided SPSR Express with technological leadership among russian companies to provide similar services in the industry. The mobile version of the Internet resource portal makes it possible to track parcels free of charge at any time. In case of difficulty or emergencies you can contact the company's specialists using the feedback form. The delivery service has extensive experience and an impeccable reputation.

Thanks to SMS notifications of the service, spsr express tracking becomes even easier and more accessible. The account remembers all shipments that were tracked by the user. It is possible to track the SPSR express parcel by the number of the shipment with any method of shipment. The postal identifier is enough to independently find out the location of the cargo.

The second time I try to use the services of the SPSR in Novorossiysk - and the second time I am simply surprised: how disgusting is the work of delivering parcels in the Novorossiysk branch.
Yesterday, May 2, I was supposed to receive a parcel from an online store, which I was looking forward to on that very day. Since the delivery on May 2 from 9.00 to 18.00 was notified by SMS two weeks before that day, naturally, I waited for the courier all day in the morning - despite the wonderful long-awaited May weather. But the next SMS at 14.32 "about the delivery of the parcel to the courier" was disappointing: I wasted half a day ... But from that moment on, I spent the rest of the day just hugging my phone! And from 16.00 I was just standing at the gate waiting for 17.00 .... 18.00 .... - then I realized that the promised delivery would not be. But
She did not leave the gate, but continued to wait, sitting on a bench near the house. You never know ...
And what do you think! EVERYTHING HAPPENED as exactly a year ago (a year ago it was on April 30 at 13.00):
Exactly at 18.38 my phone rattled from an "UNKNOWN" number, I was "hello, hello" - and immediately the call fell through! A very convenient move when you don't want to work. It was in vain to wait for a call back - I already understood that in the Novorossiysk branch this rule is that the client is a fool, and the courier is always right. It is of course: a wonderful May evening, what a fig to spend it on such nonsense as looking for some street in new buildings ...
What is MOST INTERESTING: after half an hour at 19.03 an SMS comes in: AMAZING DEAL, it turns out that the courier (I quote) "did not find you at 18.15 at the address of Novorossiysk, street ..... house 15" ... And why at 18.15, if delivery is promised from 9 to 18 ....? And as they say, was there a boy ?! And does he even know where she is, this street ...

I would like to ask you, dear leader of very resourceful couriers:
1. Why are dispatchers of others transport companies call up in the morning and ask in detail: how to get to the address, writing down all the details in waybill, even if the courier goes to the addressee only in the evening? - and calls are required from a phone with FEEDBACKso that the client has the opportunity to call back himself, if suddenly something is wrong?
2. Why in other shopping malls couriers arrive without a call - why call a client at all, if he has ALREADY SIGNED IN ADVANCE and is waiting ??
And if the courier cannot find the way, he clarifies the route with the client by calling from a normal number with a FEEDBACK connection.
4. Why more than two weeks (worse than by Russian post !!!) passes from the moment the parcel was sent by the sender to the SPSR - until the day of delivery by courier in Novorossiysk.
There are many more "why" I can ask you, dear director ... But I will not ... Because your company will NEVER reach the European level of service until you are closely involved in personnel ...
All of the above can be checked through cellular operator Megaphone from May 2: and the only call from your courier to my number at 18.38 (and delivery should have been from 9.00 to 18.00), and my answer to this call within 2 seconds, and the courier's non-response immediately broke off ... Even the fact that he did not bother to re-dial my number suggests that the person was, apparently, not quite adequate on this warm May evening ... and he DOES NOT NEED IT at all ...
However, this is already de-ja-vu: you ruined the last May Day holiday in 2016 for me too: I had to refuse a parcel with festive outfits, which, instead of April 30, the SPSR wished to give me on May 4 ...

SPSR Express stands for Speed, Personal approach, Safety, Rationality (SPSR - Speed, Personal approach, Safety, Rationality) is a logistics company for express delivery of goods and correspondence, which was registered in 2001, in the same year the main office and the first branches, at the moment the company serves over 6,000 cities and towns in Russia. Early 2013 SPSR-EXPRESS opens an international direction and signs agreements with large stores and trading platforms (On aliexpress.com, jd.com this way express delivery listed is called Russia Express SPSR).

Delivery of your parcel is carried out by courier (you need to show your passport upon receipt) to the door or through a network of checkpoints PickPoint -, it is also sometimes possible to pick up from the point of issue of orders SPSR.

Learn more about PickPoint checkpoint system
If the parcel does not initially come with courier delivery to the door, then, as a rule, the parcel arrives at the PickPoint checkpoint, where you pick up the parcel yourself. If there are no checkpoints in your city, then delivery is usually carried out by a courier. Checkpoints are boxes with parcels lying in them, access to which is controlled by the terminal, in which you can pay for the parcel, if required.


Usually posatmata are in shopping centers, supermarkets, etc. At the time of delivery of the order to the selected post office, you receive an SMS message with an access code to receive the order. The term of storage of the parcel in the post office is usually 3 days, but more precisely, the storage period should be written in SMS. You can read the answers to the most popular questions about the PickPoint checkpoint system in

Video about the work of postamat -

SPSR asks the buyer for the full name in Russian, number cell phone, email, series and number of the passport, date of issue of the passport (the data will need to be entered on the website, the link you will receive from the store or by email) - this is normal, the full name and passport data are needed to transfer to the Federal Customs Service (in accordance with the Agreement "On the procedure for moving individuals goods for personal use across the customs border customs union and committing customs operationsrelated to their release ", that is, it is quite legal), and a phone number and email for notifying about the status of the parcel or important changes in your delivery, the choice of a parcel terminal, etc. You can read about the privacy policy of personal data in the corresponding section on the spsr website -

Wanting to send documents or a parcel to another city or abroad, we, as a rule, contact the "Russian Post" office. But sometimes it is necessary that the delivery be done urgently, sometimes by a specific date. In this case, many people prefer to use paid services courier delivery, which is provided, for example, by the company "SPSR-Express". Reviews will help you figure out how well this company works.

About company

What do we know about SPSR-Express? The company was founded in 2001. Offices were immediately opened in Moscow (head office), Nizhny Novgorod, Kazan, St. Petersburg. The owner of the company, Vladimir Solodkin, outlined a strategy and development program for the company for several years ahead. Until 2007, SPSR-Express LLC actively opened new branches, increased its staff. The delivery process was optimized: analysts planned new routes. The quality of service was gradually improving. New software has been launched.

In 2016, the company serves over 6,000 settlements in the country. In total, 9 works in Russia distribution centers and 200 offices. A large logistics center was opened in Moscow on Vladimirskoe highway in 2007. The staff by this time already includes more than 4,000 people. The company has more than 1000 own trucks at its disposal.

The main principles of work that govern "SPSR-Express":

  • speed;
  • personal approach to each client;
  • safety of the contents of postal items;
  • rational decisions.

From the first letters of the names of the principles, the abbreviation "SPSR" was compiled in the name of the company.

Reviews about SPSR-Express (Moscow), as well as the company's corporate website, report that the delivery service has concluded large contracts for the transportation of goods with well-known international retailers: ASOS, NEXT, Sears, Aliexpress. The number of regular customers and partners of the company also includes:

  • operators cellular communication Megafon, Beeline, MTS, Tele2;
  • ebay auction;
  • equipment suppliers Panasonic, Toshiba;
  • financial institutions "Alfa-Bank", "B&N Bank", "Renaissance-Credit";
  • suppliers of goods for the care of appearance "Loreal", "Lacoste", "Yves Rocher", "Clarence".

Agreements with large companies at SPSR-Express (reviews contain such information) are drawn up clearly, with the participation of qualified lawyers. In case of violation of the terms of cooperation, the courier delivery service undertakes to pay fines, and the customer has the right to terminate the contract early. In 2010, SPSR-Express won the tender for materials of the exam... The company exports correspondence and cargo to any country, and imports postal items so far only from Kazakhstan.

Since 2010, a single information center has been operating in SPSR-Express. The company's customers can now receive information about the status of their mailings via the Internet. A customer support hotline has also been opened. Since 2013, SPSR-Express has been cooperating with banks. trust the delivery of plastic cards to customers.

Service list

Reviews about the company "SPSR-Express" confirm that it is engaged in both the forwarding of correspondence and the transportation of any goods that do not require special permission.

Many companies refer to the names of animals. Let's tell you a little more about the services provided by SPSR-Express.

  • Hummingbird. Delivery of documents (weight including envelope is no more than 400 grams per 1 waybill) door-to-door. As part of this service, you can send a letter, documents, printed materials to another city. The courier is the subject of dispatch to the client. An employee of the company in another city arrives and delivers the shipment to the recipient at the specified address.
  • "Cheetah". Transportation of documents and goods weighing up to 31.5 kg. Within the framework of this service, it is not allowed to send food products, cosmetics, medicines, household chemicals, equipment.

  • "Pelican". Delivery of goods of any weight, but of such a size that the sum of the width, length and height of the package does not exceed 120 cm. Within the framework of this service, special conditions transportation, special precautions are taken. Can be sent to another city or country cosmetical tools, household chemicals, medicines, dietary supplements, food, equipment, some dangerous goods.
  • "Buffalo". Transportation of heavy (from 68 kg) but small items to other settlements. The sum of the width, length and height of the parcel must not exceed 120 cm.
  • "Freight". Delivery of heavy and oversized cargo.
  • "Online". A special set of services for online stores. The courier delivers the goods to the client's home and accepts payment for it. The recipient of the parcel can try on or test the item of purchase in the presence of the courier before transferring the money.
  • "Order fulfillment". A range of storage services and a courier service can take care of their goods on request.

Related services and competitive advantages

Why is the express delivery service more attractive and convenient than the Russian Post? What are the competitive advantages of SPSR-Express LLC? Reviews indicate that customers value additional servicesoffered by the firm. They include:

  • Possibility for the client to personally track the status of the order by the invoice number via the Internet. This service is provided free of charge.
  • Return to customer accompanying documents with a note that the addressee received a letter or parcel. This service is similar to the delivery of a notification of receipt provided by Russian Post.
  • SMS-informing the sender and the recipient about the order execution status.
  • Delivery of postal items in person.
  • Receipt by the courier of the shipment item at the address indicated by the client.
  • Packing cargo into additional containers.

  • Insurance of the shipped item.
  • Individual control of delivery by responsible employees.
  • Cargo handling.
  • The set of services determines the total cost. Delivery is more expensive than at the Russian Post offices. But by contacting LLC "SPSR-Express" (reviews confirm this), the client relieves himself and the recipient of the need to stand in queues, to waste time. Both parties do not have to worry about the safety of the parcel either.

Reviews on the quality of the courier service

The most important indicators of the quality of the delivery service are the safety of postal items and the speed of their transfer. There are often positive reviews about how well SPSR-Express fulfills customer orders. ABOUT high quality services are also evidenced by statistics. It is known that in 2015, the company sent 90 million postal items. This figure is impressive!

Of course, there are also negative reviews about how delivery works in the SPSR-Express company on the forums. However, if you remember about total letters and parcels delivered by the company to the addresses, it becomes clear that the share of dissatisfied customers is very small.

Many customers report that the courier service works well. Postal items arrive exactly on the days they are expected. Some clients receive letters or parcels on their own at the points of issue of LLC "SPSR-Express". Their reviews also say that the mailings arrived quickly, there were no problems.

Disadvantages of the courier service. Negative reviews

Of course, the SPSR-Express courier service also sometimes makes mistakes and shortcomings in its work. Customers from time to time leave negative reviews about the quality of her services. Sometimes there are situations when postal items, including goods from online stores, do not arrive on time. It is doubly insulting if the delivery of a gift was ordered on a holiday.

Customers, not receiving the parcel on time, turn to unified system monitoring deliveries on the SPSR-Express website. At the same time, it often turns out that the information in the database is incorrect. For example, the program may record that the recipient of the parcel was repeatedly tried to call, but he was not available. At the same time, the customer knows for sure that his mobile phone was turned on, and there are no unanswered calls.

The author of one of the reviews shared an extremely unpleasant story about how he could not receive the goods sent by the online store for two and a half months. On the appointed day, the parcel did not arrive, and the customer turned to hotline "SPRS-Express". Employee reviews said that the package arrived long ago, but the online store incorrectly indicated the customer's cell phone number, missing one digit in it. The couriers should have noticed a clear error. But the system recorded only a lot of attempts to get through to a non-existent number. The delivery service staff did not try to clarify with the sender the correctness of the specified contact information.

The hotline operator, having figured out the misunderstanding, promised to deliver the goods by courier the next day. But another day passed, and again no one contacted the client. The customer called the hotline again. It turned out that the package was returned to the sender even before his first call to the operators. Of course, the client in this situation left an extremely unpleasant impression of the work of SPSR-Express.

Customer reviews

There are reviews from some customers that in the event of disagreements, SPSR-Express couriers behaved incorrectly and could be rude.

One regular user of online stores compared the quality of service between SPSR-Express and its competitor, Fedex. The courier from Fedex, according to the author of the review, called in advance and notified that he had a package. He politely asked when it was more convenient for the client to receive the package, and arrived exactly at the agreed time. The SPSR-Express courier behaved differently. In a disgruntled voice, he said that he had many addresses, and insisted that the recipient of the parcel wait for him from 12-00 to 16-00. The courier refused to name more exact time... Arriving at the address, the delivery service employee arrogantly demanded to show his passport, after which he did not even look at the document.

The client left a comment that online stores choose the delivery service themselves, and the recipient can only accept the choice of the seller. However, in the future, he himself will not turn to SPSR-Express for anything.

Serving corporate customers

As already mentioned, SPSR-Express works with large customers. It is curious that the buyers of the online stores ASOS and Aliexpress, for example, unanimously claim that orders arrive at the agreed time, no problems or disagreements arise. Is it really so?

International retailers enter into agreements with SPSR-Express on very strict terms. They provide for penalties for any shortcomings in the delivery service. In addition, the SPSR-Express company clearly does not want to spoil its relations with large customers.

Small legal entitieshowever, cannot obtain similar privileges and concessions from the courier service. Therefore, the main forces of the delivery department, apparently, directs to the fulfillment of orders large corporations and the state.

Firm comments on negative reviews

Probably, due to the large number of negative reviews, one of the sections of the corporate website of the SPSR-Express company is devoted to possible difficulties in receiving parcels. The company's management draws the attention of customers to the fact that there are unscrupulous online stores. Fraudulent sellers can inform the customer that the item has been shipped. As confirmation they will show him a fake scan of the SPSR-Express invoice. Having seen the document, the client pays for the goods. Later it turns out that the parcel was not sent, and the online store does not have any agreements with the courier delivery service at all.

In this regard, SPSR-Express urges customers to be vigilant and place orders only in trusted online stores. If you are going to buy a product on an unfamiliar portal, you should at least familiarize yourself with the reviews of other customers about it before paying money.

Work in a company

Due to the specifics of its activities, the company has a large number of branches throughout the country. Almost in every city there are vacancies in the offices of the SPSR-Express company. Employee feedback on how good this company is as an employer is mixed. Let's try to figure out whether it is worth going for an interview to the SPSR-Express courier service.

Note that, according to the Superjob portal, this company is an attractive employer. A well-known Internet resource evaluates firms, including in terms of the frequency of publication of new vacancies. Fresh announcements regularly appear from the SPSR-Express company. Feedback from employees, however, makes it clear that the regular search for specialists in different directions is associated with a large turnover of personnel.

What specialists are most often needed

The SPSR-Express company most often requires people on foot on their own vehicles, operators in the support service and customer service managers. Competitions for warehouse employees and handymen are held a little less often.

How are interviews going

Let's say you are interested in working at SPSR-Express. Reviews indicate that interviews at this company rarely go on a positive wave. Personnel responsible for recruiting behave incorrectly. Some candidates for the position, having appeared for an interview, were immediately refused without explanation. One job seeker complained that the interviewer talked on the phone almost without interruption during their 15-minute meeting, after which he rudely asked the candidate to leave without even listening to him.

What else do applicants tell us about interviewing at SPSR-Express? Driver reviews (they are hired much more often than other specialists) contain information that representatives personnel service be sure to ask a question about official seniority. It seems to be very important for the firm that the “helmsmen” have records in work books on past duty stations in similar positions. In order to be admitted to LLC "SPSR-Express", the reviews of drivers (Moscow) indicate the minimum required experience - 2 years. Many job seekers have difficulties with this. Drivers often work without a book.

What are the other features of applying for service in SPSR-Express?