The shipment is delayed at the customs clearance point: what to do? "spsr express" - courier delivery service - "the worst delivery in the world!" The shipment was delayed at the customs clearance point of the SPSR

Today, many of us have used the services of foreign online stores at least once in our lives and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, is of high quality customs control... As practice shows, not in all cases the cargo passes customs check without problems. Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the point customs clearance.

general information

Any private or commercial cargo that is brought into the territory Russian Federation from any other country, undergoes customs control. And all would be fine, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. Nevertheless, if the parcel does not contain any prohibited goods provided for by law, then it is possible to receive your cargo.

Reasons for delaying cargo by the customs service

So, let's imagine a situation that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? It's very simple: you cannot receive the package.

This can happen for the following reasons:

  • if the cargo is imported into the country without a declaration and payment customs duty, then it may be delayed if the cost of the parcel exceeds 1,500 euros;
  • the total weight of the parcel exceeds 50 kg;
  • the parcel consists of a large number of products of the same group;
  • any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at a customs clearance point. What to do in this situation? This will be discussed further.

What if the package is delayed?

Most often, this problem is faced by ordinary citizens who, in order to save money or purchase an exclusive product, prefer to make purchases in foreign online stores. Delivery can be carried out by regular mail or various companiesproviding similar services. The most a large company for international delivery is EMS. All of them are very convenient as they deliver the package to the post office indicated by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or by registered mail... In addition, if the shipment is delayed at the customs clearance point, you will also be notified of this.

If the purchased goods are delivered by regular mail, then the client does not receive any notification, and he will have to independently find out the fate of the parcel. This takes a lot of time, since you will first need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.

Contacting the customs service

After you are really sure that the shipment has been delayed at the customs clearance point, you need to contact the control service.

This will require the following documents:

  1. An invoice from the seller confirming the purchase of the goods.
  2. A document confirming payment for the goods.
  3. The passport.
  4. If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
  5. Photos of each item in the package.

also in customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the goods is the excess of the cost or the weight limit, then you can pick up the goods after paying the customs duty.

Storage terms of the detained goods

If the shipment is delayed at the customs clearance point, the cargo is placed in storage. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the delivery of the cargo was carried out by air mail, then in this case the storage period is extended to 30 calendar days.

What goods are prohibited from importing into the Russian Federation?

In order not to encounter problems when shipping goods, you need to know which groups of goods are prohibited from being transported across the border of our country.

These include:

  • weapons and ammunition;
  • narcotic substances;
  • flammable and explosive substances;
  • plants and animals;
  • wastes that pose a potential threat to environment, as well as human life and health;
  • materials promoting terrorism and containing pornography;
  • alcoholic beverages;
  • devices for collecting information;
  • values \u200b\u200bwith cultural heritage;
  • human organs;
  • any materials of the Nazi theme;
  • jewelry and antiques;
  • radioactive substances.

If the parcel contains any of the goods of this category, you can be sure that you will receive a message that the shipment has been delayed at the customs clearance point. How long will they be stored in this case? Any prohibited items are subject to recycling, so they cannot be stored. In addition, criminal liability may follow for an attempt to import many prohibited goods, so it is better to immediately abandon the attempt to carry them across the border.

How to avoid problems when shopping abroad?

If you plan to order regularly various goods from China, America, Europe or any other countries, then in order to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, SPSR-Express will solve all the problems for you, provided that you have used the services of this courier service.

What services does SPSR provide?

The SPSR-Express company has become one of the national leaders in the delivery of goods in Russia and abroad. Most of the clients choose it because of a wide range services that the carrier provides to its customers.

Among them are the following:

  • fast delivery of parcels in Russia and abroad;
  • postal transportation;
  • courier services;
  • packing of parcels;
  • storage of goods;
  • notifying customers about the delivery status;
  • the ability to track the parcel online;
  • delivery of goods to the address at a convenient time for the client;
  • transportation of goods "from door to door".

The company works with both private and legal entities... If, at the same time, the shipment is delayed at the customs clearance point, SPSR will notify the client about the problem and will help in solving it.

"SPSR-Express": delivery in the shortest possible time

The majority of consumers note the efficiency of the SPSR-Express company and the very fast delivery, regardless of the region of the country. The time that the package will be in transit may vary. It depends on the company or online store in which the goods were ordered, as well as on its distance from Russia. Within the country, the delivery time takes no more than two days, and if the parcel is sent from abroad, you will have to wait about a week. Nevertheless, if you compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.

Convenient notification system

The company "SPSR-Express" is very popular among many shopaholics who prefer to shop online, also thanks to its high-quality service. Customers receive SMS notifications about the status of their orders, and if suddenly there are any problems at the border, then your order will be assigned the status: "Shipment delayed at the customs clearance point", which you will be immediately notified of.

Security

Every person who ordered an expensive item in a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, "SPSR" will resolve the issue very quickly, since the company is very responsible for its responsibilities, as evidenced by consumer reviews. According to customers, all parcels arrive exactly specified period, and there are never problems with their safety. Not only the product itself is intact, but also its packaging.

Cargo tracking

The ability to track the location of the package is a very convenient service that any self-respecting company providing logistics services should provide. SPSR-Express, being a national leader, provides its clients with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website where your cargo is currently located. If the shipment is delayed at a customs clearance point, SPSR will update this information and you will know in time. Also, after the arrival of the cargo at the post office indicated by the client, an SMS-notification is received informing that it is possible to receive the parcel. It should be noted that due to some system failures, delays in the timely updating of information may occur, however similar situations happen very rarely.

Cost of services

The cost of logistics services has always been of great importance for consumers when choosing one or another courier delivery service. Especially the issue price has become very relevant in last years... This is due to the fact that, due to the devaluation of the ruble, there was a significant rise in prices for all groups of goods when purchased in national currency. Therefore, each person tries to save on everything that is possible. In particular, this applies to the cost of shipping the goods from the seller to the buyer.

As for the cost of the services provided by SPSR-Express, although they cannot be called the cheapest, they are nevertheless one of the most attractive on the market. Today, for example, many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less, including delivery, compared to the usual postal service... If the shipment is delayed at the customs clearance point, and LeEco smartphones, say, or the products of another manufacturer have not passed the check, the logistics company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and a convenient notification system about the status of the order, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel in transit, as well as minimize the attendant hassle associated with delivery and customs inspection.

Greetings!

For some time now, this SMS message began to come to citizens who ordered something via the Internet from abroad and are waiting for their parcel. Moreover, this SMS notification does not come for all parcels, and the pattern in this part has not been identified.

The text of the SMS is composed in such a way that it can raise not only questions, but also serious concerns. Whether the parcel was delayed at customs, does it threaten with additional charges or something else.

This and other questions will be answered in detail by this material.

What a strange SMS from customs and a RussianPost subscriber

In fact, this SMS message is generated by the Russian Post service and is not directly related to the customs itself. If you have concerns that the parcel is detained at customs and it takes time for its customs clearance and, possibly, additional charges, then you can immediately discard these thoughts. If your order does not exceed one thousand euros, then there can be no question of any additional customs charges, at least now. It is possible that this threshold will be lowered in 2018 (this is being discussed in the government), but at the moment it is unchanged - 1000 euros.

You may also have a question, why exactly at this stage an SMS comes in, and at the next (intermediate points, sorting center, etc.) there are none?

The logic in "Russian Post" is as follows: your parcel was imported (arrived at the customs clearance point), i.e. she has not arrived on the territory of the Russian Federation, take this fact into account and observe from time to time the movement of the parcel by the track number (), wait for a notification in the mailbox, etc. In other words, be prepared.

I very much hope that this material has dispelled all your doubts and granted peace of mind in terms of the previously existing fears due to the received SMS message from "Russian Post" with the mention of the customs service.

Do not forget that there are comments on the site where you can clarify the necessary information for yourself.

And finally, I wish you all your packages successfully!

I never thought that one day I would have to write a review about the delivery company, but these comrades were able to bring me.

In all the years of receiving parcels, I have never met such a hellish unprofessionalism!

On the ayherb, I placed the order on 02/09, chose the SPSR office, a new one for me, as a delivery man (I didn't read the reviews, my mistake) and prepared to wait a week or ten days, as it was with Boxberry.

But it was not there! At first I saw a wild status for me: "The shipment was delayed at the customs clearance point" (09/09), to my written request to comment on this status, of course, no one answered.

After waiting 10 (!) Days, I called the godless office, and asked: where is my package? The wonderful woman Elena said that the package was in Moscow - and that was all she saw. You might think I can't read, and I don't see exactly the same thing.


I wrote a letter to the quality control service - and below is just an ingenious answer from an anonymous person (it must be a shame to work in the SPSR):


After that, I realized what substance I had gotten myself into, and turned myself into ayherb, for it was they who threw this substance into me. Ayherb regretted and sympathized with me many times, but could not help.

Today, dear readers, 23/09, my patience ran out, and I asked for a refund of the cost of the order, and received a response from Ayherb:

That is, the wonderful office of the SPSR, burned to her in tax offices and always pay fines to partners, after 11 days she finally woke up, and admitted that she had "lost" my package, but she was obviously ashamed to tell me about it ...

With a shudder of my heart I am waiting for the 27/09, because I have no idea what else these ... and .... and ... will be able to "please" me.

With all my heart I do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even a Russian Post - really, choose anyone, but not these laymen.