Delay from customs to the spsr office. The shipment is delayed at the customs clearance point: what to do? The shipment arrived at the customs clearance point of Russia - what kind of SMS

TC CU), to the territory of Russia (if the goods do not come from countries - members of the CU) - at checkpoints across the State border of the Russian Federation. Such checkpoints are the same by default for all types of goods (including groupage, dangerous, container cargo, etc.)

• The government of the Russian Federation has the right to establish special checkpoints for certain categories of goods (part 1 of article 193 of the Federal Law No. 311, paragraph 1 of article 156 of the Customs Code of the Customs Union)
• The government of the Russian Federation has the right to establish cases when goods must arrive in places other than those declared by checkpoints across the State Border of the Russian Federation (part 1 of article 193 of the Federal Law No. 311, paragraph 1 of article 156 of the Customs Code of the Customs Union) - a list of such places must be directed to the Commission customs union
• the place of crossing the customs (State) border may not coincide with the place of arrival of the goods, and then the goods must be delivered here.

Customs offices and places of customs clearance

Russia. - Internal. Customs posts located not on the border, but in other regions and cities with developed foreign economic relations and a high volume of trade. Customs offices at the Moscow airports Domodedovo, Vnukovo and Sheremetyevo are directly subordinate to the Federal Customs Service of the Russian Federation. The territorial customs administrations are represented by 143 customs offices, which are subordinate to 692 customs posts.
Central Customs Administration (includes 18 constituent entities of the Russian Federation, on the territory of which there are 18 customs offices) Belgorodskaya, Bryanskaya, Vladimirskaya, Voronezhskaya, Ivanovskaya, Kaluzhskaya, Kostromskaya, Kurskaya, Lipetskaya, Odintsovskaya, Orlovskaya, Ryazanskaya, Smolenskaya, Tambovskaya, Tverskaya, Tula, Yaroslavskaya, Zelenogradskaya, Noginskaya, Schelkovskaya, Podolskaya, Central excise, Moscow East, Moscow South, Moscow West, Moscow North.

The shipment arrived at the customs clearance point of Russia - what kind of SMS

The customs authorities work on the basis of the MMPO. To check in time the huge volume of all arrived shipments, the customs works around the clock. Each customs representative is allocated two postal operators... Delayed by customs The parcel was detained by the customs service for further determination of the destination of the mail.

If the customs value of goods in international parcels within a month exceeds 1000 euros or the total weight is more than 31 kg, you must pay customs taxes in the amount of 30% of the cost of goods. In the absence of information about the goods in the international postal item or the information does not correspond to reality, the time for registration increases. Customs inspection is carried out and the necessary documents are drawn up based on the results.

Customs clearance

Similar postage after customs clearance are sent by places of international postal exchange to the post office serving the recipient's address. Customs duties and taxes in respect of IGOs \u200b\u200bare not paid if the cost of such goods sent within one week to the address of one recipient does not exceed 10 thousand rubles. Customs clearance of goods sent in international postal items is carried out in places of international postal exchange in priority order and as soon as possible, which cannot exceed three days. Declaration by filing a separate customs declaration is required if: 1. the value of goods imported into the customs territory Russian Federation goods exceeds 10 thousand rubles within one week to one recipient.

Customs clearance of international mail

Attention

Our logistics specialists have many years of practical experience in working with a large number of customs posts RF and know all the nuances of customs clearance of goods from China. Our work is narrowly focused on business with China, and our reputation is extremely important to us. We take all necessary measures in a timely manner and promptly respond to changes in order to avoid problem situations during the customs clearance procedure.

We offer you the service of customs clearance and delivery from China "From door to door". Large volumes of products imported by us from China allowed us to achieve favorable prices for our customers for transportation by sea, railway, road and air cargo from China. We carry out customs clearance not only in federal customs authorities at Moscow airports and through "border posts", but also customs clearance in internal (regional) customs authorities at the place of delivery.

Customs clearance point

Customs clearance is the most frequently used term in relation to customs clearance of goods imported into Russia, that is, imported goods. Customs clearance of cargo can be carried out either by the owner of the goods directly or by his customs representative - a broker. Due to the complexity and ambiguity in the legal framework of the legislation of the Russian Federation, in the vast majority of cases, the customer turns to the help of professionals - customs brokers who act on his behalf on the basis of an agreement.
In this case, the broker represents the interests of the customer in customs points and takes over the customs clearance of the cargo. Customs clearance of goods is a jargon synonym for the term customs clearance. The technology of customs clearance of goods depends on:

• Kind of goods.
  For example, quickly perishable food and animals go through an expedited customs clearance procedure.
• Type of transport.

The shipment is delayed at the customs clearance point: what to do?

An exception is made for goods intended for personal, family, household and other not related to implementation. business activities needs are sent to individuals; 2. the export of goods from the customs territory of the Russian Federation must be confirmed by the consignor of the goods to the customs and (or) tax authorities; 3. Goods imported into the customs territory of the Russian Federation are intended to be placed under a customs regime that does not provide for the release of goods for free circulation. If goods sent to the IGO to individuals intended for their personal use are subject to customs duties, the customs officer fills out a customs receipt note indicating the customs value, as well as the weight of the goods sent to the IGO.

Contacting the customs service After you are really sure that the shipment has been delayed at the customs clearance point, you need to contact the control service. This will require the following documents:

1. An invoice from the seller confirming the purchase of the goods.
2. A document confirming payment for the goods.
3. Passport.
4. If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
5. Photos of each item in the package.

also in customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the goods is the excess of the cost or the weight limit, then you can pick up the goods after payment customs duty.

Russian customs clearance point where is

Additional licenses, permits and certificates (if your cargo is included in the list of restrictions on the import of goods).

• 7. Certificate of origin of goods (guarantee the relief of the customs burden in case of origin of goods in a member country of the customs union with the Russian Federation).
• 8. Documents confirming the settlement between the seller and the buyer of the goods.
9.

Documents confirming the costs of transportation and insurance of the goods.

• 10. Documents confirming the customs value of the goods.

The rest of the documents are provided by the buyer if requested by the customs authorities of the Russian Federation. Customs regulations of Russia For the movement of goods across the border, the customs authorities of Russia use a universal method of classifying goods of the TN VED, literally meaning commodity nomenclature foreign economic activity.

Siberian Customs Administration (includes 16 entities with 19 customs) Irkutsk, Bratsk, Volgograd, Krasnoyarsk, Buryatskaya, Naushkinskaya, Tyvinskaya, Khakasskaya, Chita, Transbaikal, Kemerovo, Altai, Novosibirskaya, Tolmachevskaya, Omsk, Gorno-Altai, Tomsk. Volga Customs Administration (includes 15 entities with 17 customs) Samara, Togliatti, Kirov, Nizhny Novgorod, Penza, Mari, Mordovia, Saratov, Ulyanovsk, Chuvash, Kalmyk, Tatarstan, Bashkortostan, Orenburg, Orsk, Perm, Udmurt. Far Eastern Customs Administration (includes 10 entities with 16 customs) Blagoveshchenskaya, Birobidzhanskaya, Kamchatskaya, Magadanskaya, Vladivostokskaya, Nakhodkinskaya, Ussuriiskaya, Grodekovskaya, Khasanskaya, Yakutskaya, Sakhalinskaya, Khabarovskaya, Amurskaya, Vaninskaya, Chukotskaya.

Customs offices and places of customs clearance

The procedure has its own nuances, depending on transportation by sea, rail, air or road.

• Face categories. The procedure for registration of goods belonging to individuals, legal entities or foreigners is different.
• Way of moving. Basically, this item is reflected in the simplified customs clearance scheme for postal items.

Documents for customs clearance of cargo The list of documents required for customs clearance of cargo during implementation international cargo transportation depends in each case on the purpose of the import of the goods, the conditions of carriage, the form of settlements between partners, the chosen customs regime and the selected code of goods for the TN VED.
Experienced brokers will help you draw up a minimum sufficient list of documents in each case.

The shipment arrived at the customs clearance point of Russia - what kind of SMS

If, instead of a number, a sentence appears, consisting of several words, the meaning of which can be found out by contacting any online translator for help, then the parcel has not yet arrived in the country of destination. In this case, you should wait a few days and make the request again. 6 When you receive the tracking code, please rewrite it. In a week, go to the official website of the Russian Post, to the tracking mail service.
Enter the thirteen-digit number and click the "Find" button. In the window that opens, detailed information will appear with the date and time, as well as the names of the points through which the parcel passed. 7 If an expected item is found to be missing, i.e. leaving one destination and not arriving at another for a long period of time, contact any post office.

Customs clearance

Bring your passport, a clear copy of the postal receipt and a pre-filled application, a sample of which can be downloaded from the official website of the Russian Post or taken from the post office itself. Check with the postal officer the terms of consideration of the application and take a coupon confirming the fact of its submission. 8 Periodically find out information about the stage at which the application is being considered and what measures are being taken to find the package. If you find it and receive a postal notification, pick up the found item within ten days.

Please note Depending on the type of shipment, the time for receiving the parcel may vary and vary from one to one and a half months. The permissible weight of an international parcel is 20 kg.

Customs clearance of international mail

The reasons for the delay of the goods by the customs service So, let's imagine a situation that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? It's very simple: you cannot receive the package. This can happen for the following reasons:

• if the cargo is imported into the country without registration of a declaration and payment of customs duties, then it may be detained if the value of the parcel exceeds 1,500 euros;
• the total weight of the parcel exceeds 50 kg;
• the parcel consists of a large number of products of the same group;
• any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at a customs clearance point.
What to do in this situation? This will be discussed further.

Customs clearance point

You will need

• - a copy of the receipt for sending the parcel;
• - identification number of the item;
• - passport;
• - the Internet;
• - an application form for the loss of international mailing;
• - Postal office.

Instruction 1 By calling or e-mail, ask the sender of the parcel for the exact date and the individual tracking code assigned to the shipped cargo. Ask to forward to your email a scanned version of a postal receipt with clearly readable information on it, which will allow in the future to obtain reliable data on the location of the parcel and find it. 2 After receiving the tracking code, pay attention to its content. It consists of twelve digits in a row without spaces.
Start monitoring the movement of the cargo after two or three days from the moment it was sent.

The shipment is delayed at the customs clearance point: what to do?

Calculating the cost of customs clearance we will quickly calculate the cost

• Customs clearance rules
• Delivery and customs clearance

Calculating the cost of shipping cargo online Sending cargo from: Shipping cargo to: Container: 20NS40NS Enter cargo parameters: Length, m Width, m Height, m \u200b\u200bVolume, m Weight, kg Oversized cargo Required rail Add Additional services: Urgent cargo pick-up Requires cargo handling Requires cargo insurance for the amount of USD / Euro Calculate the cost Company news All news Terms of customs clearance of goods If you need customs clearance services, the first thing you are interested in is the time frame for registration of the customs declaration. It should be noted that the terms of customs clearance are not regulated by the customs code.

Attention

Cargo Tracking The ability to track the location of a parcel is a very convenient service that any self-respecting company that provides logistics services should provide. SPSR-Express, being a national leader, provides its clients with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website where your cargo is currently located. If the shipment is delayed at the customs clearance point, SPSR will update this information and you will know about it in time.

Also, after the arrival of the cargo at the post office indicated by the client, an SMS notification is received informing that it is possible to receive the parcel. It should be noted that due to some system failures, delays in the timely updating of information may occur, however similar situations happen very rarely.

Russian customs clearance point where is

Today, many of us have used the services of foreign online stores at least once in our lives and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, is of high quality customs control... As practice shows, not in all cases the cargo passes customs inspection without problems.
Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point. general information Any private or commercial cargo that is imported into the territory of the Russian Federation from any other country undergoes customs control. And all would be fine, but very often it happens that the parcel is delayed at the border.

I never thought that one day I would have to write a review about the delivery company, but these comrades were able to bring me.

In all the years of receiving parcels, I have never met such a hellish unprofessionalism!

On the ayherb, I placed the order on 02/09, chose the SPSR office, a new one for me, as a delivery man (I did not read the reviews, my mistake) and prepared to wait a week or ten days, as it was with Boxberry.

But it was not there! At first I saw a wild status for me: "The shipment was delayed at the customs clearance point" (09/09), to my written request of course, no one answered to comment on this status.

After waiting 10 (!) Days, I called the godless office, and asked: where is my package? The wonderful woman Elena said that the package was in Moscow - and that was all she saw. You might think I can't read, and I don't see exactly the same thing.

I wrote a letter to the quality control service - and below is just an ingenious answer from an anonymous person (it must be a shame to work in the SPSR):

After that, I realized what substance I had gotten myself into, and turned into ayherb itself, because it was they who threw this substance into me. Ayherb regretted and sympathized with me many times, but could not help.

Today, dear readers, 23/09, my patience ran out, and I asked for a refund of the order value, and received a response from Ayherb:

That is, the wonderful office of the SPSR, burned to her in tax offices and always pay fines to partners, after 11 days she finally woke up and admitted that she had "lost" my package, but she was obviously ashamed to tell me about it ...

With a shudder of my heart I am waiting for the 27/09, because I have no idea what else these ... and .... and ... will be able to "please" me.

With all my heart I do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even a Russian Post - really, choose anyone, but not these laymen.

Today, many of us have used the services of foreign online stores at least once in our lives and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, undergoes high-quality customs control. As practice shows, not in all cases the cargo passes customs inspection without problems. Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point.

general information

Any private or commercial cargo that is imported into the territory of the Russian Federation from any other country undergoes customs control. And all would be fine, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. Nevertheless, if the parcel does not contain any prohibited goods provided for by law, then it is possible to receive your cargo.

Reasons for delaying cargo by the customs service

So, let's imagine a situation that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? It's very simple: you cannot receive the package.

This can happen for the following reasons:

• if the cargo is imported into the country without registration of a declaration and payment of customs duties, then it may be detained if the value of the parcel exceeds 1,500 euros;
• the total weight of the parcel exceeds 50 kg;
• the parcel consists of a large number of products of the same group;
• any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at a customs clearance point. What to do in this situation? This will be discussed further.

What if the package is delayed?

Most often, this problem is faced by ordinary citizens who, in order to save money or purchase an exclusive product, prefer to make purchases in foreign online stores. Delivery can be carried out by regular mail or various companiesproviding similar services. The most a large company for international delivery is EMS. All of them are very convenient as they deliver the package to the post office indicated by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or by registered mail... In addition, if the shipment is delayed at the customs clearance point, you will also be notified of this.

If the purchased goods are delivered by regular mail, then the client does not receive any notification, and he will have to independently find out the fate of the parcel. This takes quite a long time, since you will first need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.

Contacting the customs service

After you are really sure that the shipment has been delayed at the customs clearance point, you need to contact the control service.

This will require the following documents:

1. An invoice from the seller confirming the purchase of the goods.
2. A document confirming payment for the goods.
3. Passport.
4. If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
5. Photos of each item in the package.

Also, the customs service will need to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the goods is the excess of the cost or the weight limit, then you can pick up the goods after paying the customs duty.

Storage terms of the detained goods

If the shipment is delayed at the customs clearance point, then the cargo is placed in storage. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the delivery of the cargo was carried out by air mail, then in this case the storage period is extended to 30 calendar days.

What goods are prohibited from importing into the Russian Federation?

In order not to encounter problems when shipping goods, you need to know which groups of goods are prohibited from being transported across the border of our country.

These include:

• weapons and ammunition;
• narcotic substances;
• flammable and explosive substances;
• plants and animals;
• wastes that pose a potential threat to environment, as well as human life and health;
• materials promoting terrorism and containing pornography;
• alcoholic beverages;
• devices for collecting information;
• values \u200b\u200bwith cultural heritage;
• human organs;
• any materials of the Nazi theme;
• jewelry and antiques;
• radioactive substances.

If the parcel contains any of the goods of this category, you can be sure that you will receive a message that the shipment was delayed at the customs clearance point. How long will they be stored in this case? Any prohibited goods must be recycled, so they cannot be stored. In addition, criminal liability may follow for an attempt to import many prohibited goods, so it is better to immediately abandon the attempt to carry them across the border.

How to avoid problems when shopping abroad?

If you plan to order regularly various goods from China, America, Europe or any other countries, then in order to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, SPSR-Express will solve all the problems for you, provided that you have used the services of this courier service.

What services does SPSR provide?

The SPSR-Express company has become one of the national leaders in the delivery of goods in Russia and abroad. Most of the clients choose it because of a wide range services that the carrier provides to its customers.

Among them are the following:

• fast delivery of parcels in Russia and abroad;
• postal transportation;
• courier services;
• packing of parcels;
• storage of goods;
• notifying customers about the delivery status;
• the ability to track the parcel online;
• delivery of goods to the address at a convenient time for the client;
• transportation of goods "from door to door".

The company works with both private and legal entities... If, at the same time, the shipment is delayed at the customs clearance point, SPSR will notify the client about the problem and will help in solving it.

"SPSR-Express": delivery in the shortest possible time

The majority of consumers note the efficiency of the SPSR-Express company and the very fast delivery, regardless of the region of the country. The time that the package will be in transit may vary. It depends on the company or online store in which the goods were ordered, as well as on its distance from Russia. Within the country, the delivery time takes no more than two days, and if the parcel is sent from abroad, you will have to wait about a week. Nevertheless, if you compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.

Convenient notification system

The company "SPSR-Express" is very popular among many shopaholics who prefer to shop online, also thanks to its high-quality service. Clients receive SMS notifications about the status of their orders, and if suddenly there are any problems at the border, then your order will be assigned the status: "Shipment delayed at the customs clearance point", about which you will be instantly notified.

Safety

Every person who has ordered an expensive item in a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, "SPSR" will resolve the issue very quickly, since the company is very responsible for its duties, as evidenced by consumer reviews. According to customers, all parcels arrive exactly specified period, and there are never problems with their safety. Not only the product itself is intact, but also its packaging.

Cargo tracking

The ability to track the location of the parcel is a very convenient service that any self-respecting company providing logistics services should provide. SPSR-Express, being a national leader, provides its clients with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website where your cargo is currently located. If the shipment is delayed at the customs clearance point, SPSR will update this information and you will know about it in time. Also, after the arrival of the cargo at the post office indicated by the client, an SMS notification is received informing that it is possible to receive the parcel. It is worth noting that due to some system failures, delays in the timely updating of information may occur, however, such situations occur extremely rarely.

Service cost

The cost of logistics services has always been of great importance for consumers when choosing one or another courier delivery service. Especially the issue price has become very relevant in last years... This is due to the fact that, due to the devaluation of the ruble, there was a significant rise in prices for all groups of goods when purchased in national currency. Therefore, each person tries to save money on everything that is possible. In particular, this applies to the cost of shipping the goods from the seller to the buyer.

As for the cost of the services provided by SPSR-Express, although they cannot be called the cheapest, they are nevertheless one of the most attractive on the market. Today, for example, many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less, including delivery, compared to the usual postal service... If the shipment is delayed at the customs clearance point, and LeEco smartphones, say, or the products of another manufacturer have not passed the check, the logistics company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and a convenient notification system about the status of the order, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel on the way, and also minimize the attendant hassles associated with delivery and customs inspection.

Many people have met the customs service in their lives. After all, it is through customs that all commercial goods, parcels from abroad to our country pass. But the cargo does not always pass without problems. Situations often happen that the goods are detained at customs by employees. What to do if the cargo was detained, how to “win back” your parcel correctly?

All goods, parcels, commercial cargo, before being sent to, undergo preliminary control and inspection at the Federal Customs Service, it is easier to say, customs or the border. But quite often people are faced with a situation of cargo delay at the initiative of the service employees. If the cargo is detained, this does not mean that it cannot be received. It is quite possible to pick it up if there are no goods and products prohibited for import in the cargo. The main thing is to be patient and find out the reason for the delay of the cargo.

What to do if the cargo is detained?

Frequently, cargo delays are encountered individualswho order goods for personal use from different countriesincluding China. Various services and organizations are engaged in their transportation. The most famous is EMS. It differs from regular mail in that with the arrival of the parcel at the post office, the customer receives a notification letter or SMS to mobile phone that the package has been delivered and the customer can pick it up.

If the parcel was sent through this delivery channel, then the situation is somewhat simplified. The customer will receive a letter about the delay. If the parcel was sent by regular mail, then the customer himself will have to find out where it went. It takes a lot of time, because initially you need to visit the post office, then contact the sender, submit an application to customs to find out the delay of the cargo.

If the cargo was sent by systems such as Regular Air Mai or EMS or by regular mail, then you can check whether it was delayed by the following. Entering this site, you will need to enter the number of the declaration and the parcel. If "handed over to customs" is displayed, then you should call the company to confirm the delay and go to the customs service.

After it turns out that the cargo is actually detained and not on the way, it is worth visiting the customs office in your city.

When you go to the customs service, you need to have the following documents with you:

1. An invoice from a store confirming that the purchase was made at that store.
2. Statement or form from the bank about payment for the ordered goods.
3. Civil passport (original and copy).
4. Copies of civil passports of relatives. They are required only if the shipment was delayed due to the presence of the same type of product. The customs service will need to explain that these goods were purchased for friends, relatives, acquaintances, etc.
5. Photo of the goods that are in the package.

After presenting all these documents, you will need to fill out an explanatory form, which describes in detail the name and purpose of all the goods that are in the parcel.

If the goods were delayed due to exceeding the weight limit and total cost, then you will need to pay a duty on it. The amount of the duty directly depends on the assessed value of the transported goods and the country. The customer is obliged to pay 30 percent of the amount exceeding the limit if the goods came from China. But it should be borne in mind that the cost of one kilogram of goods cannot be less than 4 euros.

Customs delayed a shipment from China.

If the goods, for example, came from the United States of America, then the amount of duty will range from 10 to 30 percent, depending on the goods that are in the package.

Customs duties are paid at banks with a TIN code (citizen identification code) and a passport. After payment, the person is issued a receipt. By submitting a receipt to the customs service, a person will be able to pick up their parcel.

However, before the parcel is returned, it is opened by customs officers for additional verification. The customer must check the availability of all goods according to the declaration.

Storage terms of the detained goods

According to the current legislation, the goods can be missed at the customs service no more than 14 days from the date of notification of the potential owner of the parcel. It should be borne in mind that the first five days are free. But you will have to pay for the next days of storage. If the parcel was sent by air mail, then the storage period is increased to 30 days.