Left the country of departure. Importance of exporting international mail. What services can be used to track mailings

Acceptance of a parcel is the very first stage in sending a postal item to Russia from abroad. In a foreign post office, the parcel is accepted and all documents are drawn up for it for further shipment to the final address. A customs declaration is also drawn up (forms CN22 or CN23).

As a result, a unique identifier is issued to the postal item with the help of which the parcel is tracked. The identifier or Barcode is printed on the receipt issued when the parcel is received by the sender. From the moment the sender receives the receipt, it must take some time for the parcel to appear in the postage tracking system.

Arrival at the place of international postal exchange

At the place of international postal exchange (MMPO) of the sender, the parcel is prepared for export to Russia. The customs authorities located at the places of international exchange carry out customs clearance. Despatches are formed to be sent to the place of departure.

Export parcel

Perhaps the most time-consuming process, the postal item is transported from the sender's country to the recipient's country. Delivery can be carried out both by air and by land, depending on the geographical distance of the countries of export and import. The delivery time for the export of international shipments is not defined by any documents, it all depends on the carriers. The Export status indicates that the parcel has been transferred to a foreign carrier for further delivery to MMPO Russia.

Attention! When tracking postal items, be sure to monitor the "Import" status. If for a long time the parcel has not arrived on the territory of Russia, it is recommended to write an application to search for the parcel

Cainiao is a popular Chinese logistics company, part of the Alibaba Group. Previously, the organization was engaged in postal transportation within the country, now it is the leader in economy class shipments to any part of the world. Cainiao is a method of delivery of practically untraceable postal items, with exceptions - to the border of China or to the customs of Yekaterinburg, where a new unknown number is assigned. Basic delivery time is 30-70 days. Parcels sometimes arrive in the mailbox. When you see the name of the shipping company AliExpress Saver Shipping or Aliexpress Standard Shipping in Aliexpress, the tracking is done through the Cainiao service. You can also notify about the receipt by phone from the local post office.

The advantage of this parcel supplier is obvious - the low cost of sending, which allows us to receive goods ordered in online stores with free shipping. The disadvantages are the uncertainty of their location and low transfer speed. Do not forget to track the warranty periods for the protection of the goods and open a dispute in time if you did not wait for a small package in the allotted time. Take advantage of our free automatic tracking service to track all domestic and international parcels and correspondence.

Tracking global.cainiao.com in Russian

We have translated all possible statuses of parcels during tracking on global.cainiao.com so that you can find out where your parcel is and what is wrong with it.

With the Parcels application, you can find out the exact location of your parcel or postal item delivered by Cainiao in a few seconds.

Russians have recently been increasingly ordering goods from other countries, especially on popular websites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or acquaintances abroad, and they send gifts or just parcels to you in Russia. Delivery of goods across the territory of our country is carried out by the Russian Post or other postal companies, and the goods are transported through the territory of the sender by local carriers. As you approach the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status "export from the country of departure" and all the others mean, as well as what to do if the parcel is missing or "stuck" somewhere.

What services can be used to track mailings

The most widespread and popular service was created by the Russian Post, it is called "Russian Post. Tracking of postal items". There you need to enter the parcels and confirm that you are not a robot. The system will show you where the package is at the moment. But, unfortunately, recently on the same "Aliexpress", the numbers of the items began to be drawn up in such a way that it is impossible to track them through the website of the Russian Post. You can use others instead.

So, there are sites for tracking goods from China, since a very large number of parcels are now coming from there. It is called Track24 and is located on the site of the same name, there are also 17track and ALITRACK. The last 3 do not request a check for a robot, but immediately search for the location of the parcel by the entered mailing number. The 17track service also shows the estimated arrival date at the recipient's post office.

If the product disappears from the tracking service or hangs somewhere in one point for a long time, then it is possible that they forgot to enter it into the program and you will no longer be able to track its movements until a notification comes from the mail that the parcel has been delivered. In this case, you can write to the seller by attaching a screen from the service "Russian Post. Tracking mailings" or any other, where the problem is shown. After the expiration of the delivery period, the seller, with your consent or you yourself, can extend the delivery time or return the money for a clear reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, since the seller does not get in touch. It also happens that the money is returned or the product is ordered again, and the one that is lost comes.

Preparing for shipment

This means that a parcel consisting of one or more goods is being assembled or has already been completed and is being prepared for dispatch. The preparation process also includes paperwork and marking of parcels. Also, at this stage, the seller checks whether the purchase has been paid and has passed.

"Export from the country of departure"

This is the second status that a parcel acquires during transportation, unless otherwise provided by the seller or the transport company. "Export from the country of origin" literally means export from that country. This means that the parcel has a long delivery route ahead.

The time that is given for the delivery of the goods to the buyer usually begins to be counted precisely from the status "export from the country of departure". How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90 days. Therefore, you should carefully read the delivery terms when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much shorter, these usually arrive in 10-20 days.

Arrival in the country of destination

When the export from the country of origin is finished, i.e. the goods have left the country of the seller and crossed the border, the status of the package changes. There can be 2 options: either the goods immediately end up in the metropolitan sorting center, or they will be in a border, but already Russian city near the border that it crossed. One way or another, it will have the status "arrived in the territory of the Russian Federation" or "import to the country of destination" in the tracking services.

Arrival at the sorting center

Sorting centers are huge premises in a large city, which receive parcels and letters for their further distribution and sending to smaller points or to regional post offices. When the goods are exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.

In the sorting center, parcels are processed automatically, since it is almost impossible to manually process a huge number of boxes and packages, so it is important that the index is written correctly (the address cannot be read here), otherwise the parcel will go to another place.

Arrival at the pick-up point

When the purchased product has passed all stages of transportation, it goes to the post office nearest to the buyer. Within a few days, post office employees write out a receipt and bring it to the recipient in the mailbox. If the addressee does not arrive within a week, a repeated notification is issued. The parcel, which has been unclaimed for a month, is sent back.

If a person tracked a parcel through online services and saw that it was in place, he may not wait for a notification, but come to the post office with the number of the shipment and, having named it and presenting a passport, receive a box with the purchased product.

If he missed all notifications and did not follow the status for a long time, then when trying to understand where the parcel is, he can see the status "export from the sending country" again, but now this country will be Russia, which means that the purchase went back. Only a dialogue with the seller will help here, he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a package from abroad, do not rely on notifications from the mail, but check the location of the goods yourself.

How to find out the status of a parcel from AliExpress

To check the status of an online order, you will need its track code - an identification number in a single database of international mailings. You can find it out in the form of a completed purchase, which is located in the user's personal account.

The further algorithm for tracking mail statuses is the same for all tracker services, including government ones:

1. Copy or write down the track number of your order to.

2. Paste or type it manually into the dedicated field on the tracking website.

3. Click Track. Wait for updates and downloads of the statuses of your package (usually it takes no more than 30-40 seconds).

Why the status of the package Aliexpress is not tracked

Possible reasons that the status of the package Aliexpress is not tracked on tracker services:

• you made a mistake when entering the order track number;
• the seller has provided you with a non-standard track code;
• the seller gave you a fake tracking number;
• 5-10 days have not passed since the registration of the sent order;
• tracking on the service you selected does not work correctly;
• mail databases are temporarily unavailable for technical reasons.

Why the status of the parcel from Aliexpress does not change for a long time

Did you receive a track code that was sent to you since the order started being tracked, but stayed in the "Accept" status for a long time? This may be due to the fact that you checked out the purchase during the annual sale or on the days before the holidays. In such cases, tracking issues are most often attributed to Chinese postal congestion and you need to wait a bit. If the status remains the same after 5-7 days, it makes sense to inform the seller or open a dispute.

If your package is in the "export" or "sent from the airport" statuses, and they do not change for a long time, you should not worry either. If tracking stops for 10 to 20 days, this is normal. On the way to the country of destination, most international postal items pass through several intermediate transit points. Some orders sent from are tracked in detail at all stages of movement. Others may "disappear from sight" after crossing the border of the Celestial Empire and reappear only after entering the place of international exchange in the recipient country.

We recommend that you be patient, but do not forget to keep an eye on the order protection counter. If there are 5 days left before the termination of protection, and your package is still not tracked, it makes sense to request an extension of the purchase protection time. This can be done by contacting the seller or by clicking on the "Extend protection" button in your order form.

We wish you successful shopping and hassle-free delivery of your purchases!

Deliveries are now especially in demand. After all, people began to increasingly use online services, in particular, to order various kinds of goods on Internet sites, among which Aliexpress became the most popular. At the same time, many people prefer to independently track the entire stage of cargo transportation.

And this is very correct, because thanks to this option, you will be able to find out in time what delays occur, what procedures and points, stages of verification are being carried out or will only be carried out.

In general, thanks to tracking, you can get detailed information about the delivery. To do this, however, you need to know what the tracking statuses mean. Only a correct understanding of them will allow you to benefit from tracking.

With international deliveries, you can often see the status "Export from the country of departure". Many clients of courier services are interested in what this phrase means. We will consider its meaning within the framework of this article. However, first you need to understand what the export of international mail itself means.

Export is

The word "export" itself comes from the Latin exporto. The same word, in turn, has the meaning of "export of goods and services from the port of the country" if we talk about its literal meaning. Buyers of these very services and goods will call the country an importer. That is, when tracking a parcel, it is important to correctly understand the statuses:

• Export means that something has gone outside the country.
• Import - this also means that something, on the contrary, arrived in the country.

As you can see, there is nothing complicated here.

Status value Export from the country of departure

This status is second in order. It is displayed at the stage of delivery, when the goods are exported outside the country of origin. You can also understand the message in this way: there is still time until the goods are received.

To make it easier, consider an example: Ivan bought headphones from Aliexpress and ordered delivery. The product is in China, and you need to deliver it to Russia. When Ivan sees "Export from the sending country" while tracking, it means: the headphones were exported from China.