Aliexpress failed to deliver the parcel what. New scam from sellers on aliexpress. When should a dispute be opened if the item has not been delivered

Every day more and more new buyers come to buy goods at Aliexpress ... And this is not surprising, because here most of the positions are free shipping and discounts are provided on already inexpensive goods. Only long delivery can be alarming, because during this period anything can happen to the order. A lot of questions when tracking a parcel causes status "Delivery failed". Although the product seems to have come a long way. Let's take a look at what this means.

Delivery failed on Aliexpress - what does this mean?

Status - "Delivery failed"

If goods with Aliexpress already come a long way and suddenly you saw the status "Delivery failed", then this can happen for various reasons:

• For example, you ordered an item with courier delivery. He contacts you in advance and agrees on the place of receipt. If for some reason he cannot get through to you, then he can mark it as "Delivery failed". As soon as you see this status, then immediately call the courier or the delivery service to solve the problem and pick up the parcel.
• This status also appears if the courier did not manage to deliver the goods to you at the designated time or you were not at the meeting point.
• In the event that the order arrived at your post office, then the postmen must notify you of this. But it is not always possible to pick up the parcel immediately, and therefore the postmen can set the status of unsuccessful delivery.
• Another possible reason is the wrong address. For example, the wrong apartment is listed. In this case, the parcel will go to one of your neighbors.

In any case, if you see the status "Delivery failed", then don't panic. This already means that the goods have come to you, but for some reason you have not yet been able to receive them.

Video: Failed to deliver the package Aliexpress

Statuses in Aliexpress are information about the stage at which your order or package is. Distinguish between statuses order (waiting for payment, checking payment, processing order) and statuses parcels (the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and is tracked on specialized sites.

We will consider both types of statuses and understand what they mean.

Order statuses for Aliexpress

This status is assigned to the order immediately after clicking the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to the Closed status.

Your payment is being verified - Aliexpress verifies your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order

- The seller is processing your order

Order status changes to The supplier is processing your order... The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated as a countdown timer. If the order is not dispatched within the specified time, Aliexpress will cancel the order. If the seller does not manage to send the order at the specified time, you can extend the processing time by clicking on the button " Extend processing time "located under the timer. If for some reason you change your mind about making an order, click " Request order cancellation ", located there. You can read more detailed information about order cancellation in our article "How to cancel an order on Aliexpress".

The seller has shipped your order - the seller has shipped your order.

The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time remains until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived goods are of inadequate quality, or do not arrive at all

In this article, you will learn what the "Delivery failed" status means when tracking on Aliexpress.

Often when newbies are just starting to understand the work Aliexpress and already go to the stage of tracking parcels, they are lost. This is especially true for the translation of tracking statuses. Each company has its own statuses and they are not always the same, so it is not even immediately clear what and which means. One of these statuses is Delivery failed. Let's find out what it means.

What does the status of the parcel "Delivery failed" on Aliexpress mean?

If you are tracking on Aliexpresshighlighted status Delivery failed, then you should not be afraid of him. Yes, no doubt, if you translate it into Russian, it will turn out that the delivery has failed, but what does this mean? The package won't come now? Or is there a chance to get it?

In fact, everything is not so scary as it might seem at first glance. The fact is that when the parcel arrives at the point of receipt, that is, to the post office, the employees immediately send a notification of delivery. Your task is to contact him at the nearest branch and pick up the parcel. But if you have already received a notification several times, and you never came, then the delivery is failed. The package will be kept in the department for a month. If you manage to pick it up, then you won't have any problems. Otherwise, it will be sent back to the seller, and you will only have to open a dispute and return your money from Aliexpress , since there is simply no other way to solve the problem.

This status may also appear if the parcel is to be delivered by a courier. As a rule, upon arrival of the parcel at the warehouse of the courier service, the courier calls the client and specifies the delivery time. If the latter postpones the meeting several times or does not pick up the phone at all, then the delivery again becomes a failure. The same situation occurs when the phone number on the parcel is incorrect. So always be careful and if you see such a status, then be sure to contact the delivery service that is responsible for your parcel.

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Today anyone can track their mail sent by "Russian Post". For this, there are special services that are able to unambiguously indicate where the parcel is now and what is happening to it. But if most of the statuses are more or less clear to the respondent, then one of them raises constant questions. What does “Failed delivery attempt” mean? "Russian Post" tried to hand it over, but failed? What is the reason that the transfer of the item to the recipient was not carried out? Who is to blame for this and how to solve the problem?

Unsuccessful attempt

Of course, it's a shame when the long-awaited package, the movement of which you zealously followed throughout the entire journey, does not immediately fall into the hands, but passes this stage. To begin with, you need to figure out what "Unsuccessful delivery attempt" means. "Russian Post" with this status marks those items that, logically, should have been transferred to the addressee, but for some reason this did not happen. Some people who are waiting for an important package start to panic when they see these words. However, there is not much to worry about. This is really just an unsuccessful delivery attempt, which means: "Russian Post" delivered the parcel intact, it remains only to confirm your right to pick it up.

Reasons for failure

To figure out why your purchase from a store or a gift from your relatives is still not with you, the explanations to the "Failed delivery attempt" status will help. What does "Refuse to receive" mean? And the "Incomplete Address"? Let's figure it out.

Explanations for the status "Failed delivery attempt"

An explanation of the status is indicated next to it if you track the item on the Russian Post website. In mobile applications, you can also see information clarification. True, they do not always correspond to the truth, but the human factor is to blame here rather than the system itself.

"Temporary absence of the recepient"

What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Temporary absence of the addressee")? What is the reason for the appearance of such an inscription? The parcel was brought to your home, but you were not there. A common situation for those who work daily at the same time as the postman. The explanation in this case may also look like: "No addressee". Your shipment was returned back to the department, where you can receive it even without notice. Just tell the tracking number to the operator, the parcel will be found and given to you.

Some recipients complain that they deliberately do not leave the house during the day, so as not to miss the visit of the postman, and still see such an inscription opposite their track code. Most likely, no one brought the parcel in this case. Call your post office, explain the situation and arrange for delivery at a specific time. So you have a better chance that the postal worker will not neglect his direct duties, and the parcel will finally get to the address.

"The addressee will pick up the shipment himself"

Most often, this means that the representatives of the post office have agreed with you by phone that you will come to the office for the package. If no one has contacted you about this, but this status is worth it, call the operator and clarify the situation.

In some offices, all parcels are set by default. Especially if postmen practice paid delivery to the door, and you have not ordered such a service.

What does "Unsuccessful attempt at delivery by mail for technical reasons" mean

If at the moment when you came for your parcel, the light was turned off in the post office, or the operator's computer was frozen and it was not given to you, then the postscript “For technical reasons” will appear opposite the status. What does it mean - an unsuccessful attempt at delivery by mail. Then everything depends on what you come to in a dialogue with a representative of the department. Either you will be delivered home delivery, or you will need to choose the time for the visit again.

"Refusal to receive"

Have you changed your mind about receiving the package? If you do not claim it within a certain time, it will go back to the sender. In this case, he will have to pay for the departure route in both directions.

This is justified in the case of online stores with intrusive marketing: they send you products on a quarterly basis (sometimes even of their own choice), and you simply buy them back. Several parcels sent back may prompt the project management to delete your address from their database.

As for honest companies that work, if the buyer refuses to pay and receive goods, they can put you on the "black list of unscrupulous customers", which is common for most stores in the country. And subsequently, when placing a new order in any of them, you may be required to pay in advance or even refuse service.

"Delivery delayed at the request of the addressee"

You told the postman that the parcel will arrive at your address, but you will be away at that time? Or maybe the department called about the departure, and you asked the workers to wait until you can come? Situations are different: a business trip, vacation or illness can prevent the addressee from receiving his parcel. In this case, postal workers can hold it until your visit, without sending it back as unclaimed.

Do I need to prove in some way that the reason for your absence is valid? In the vast majority of cases, this is not required. It is enough to describe the situation in words to the employee of the post office. Usually, operators go to meet the client in such situations, negotiating the dates on which he can pick up the parcel.

Incomplete / Inaccurate Address

What does "Unsuccessful delivery attempt" mean ("Russian Post" specifies: "Incomplete address")? What does this status say? If the address indicated on the parcel is incorrect or does not contain all the necessary information, then it may be delayed at the department. It is possible that the inscription with your data was damaged in transit or illegible. A call or a visit to the department should solve this problem: explain that the package with the track number is yours, it comes from there, and you are really looking forward to it.

In addition to the indicated reasons for delivery failures, Russian Post uses the following as an explanation:

• circumstances (natural disasters, force majeure);
• the addressee left (there is no person with such data in the house or apartment);
• different.

And then what?

And what does “Unsuccessful delivery attempt” mean to the addressee? Does Russian Post predict any definite development of further events? What will follow when the not given item is returned to the department? Various options are possible. Either it will wait for you and be delivered, or it will go back.

Often after such a "failure" the parcel is sent for sorting. This should not scare you: having arrived back with a bunch of others, your box again needs to be sent to the right branch, to a specific postman. Moreover, sorting is not necessarily carried out in a huge hangar filled to the brim with packages. In this case, most likely, this is just a couple of bags that will be disassembled right in your department.

Tracking by track code is a very convenient option for the person who sends or receives packages. At any time, you can check at what stage of delivery, whether everything is in order with the weight (whether it has changed). Having an idea of \u200b\u200bwhat “Unsuccessful attempt at delivery” means, you can solve the problem without any extra nerves. In most cases, a phone call to the operator is enough for the status of your shipment to change again to "Awaiting delivery".

In this article we will talk about the tracking status of the "Delivery failed" parcel on Aliexpress.

Very often when tracking parcels with Aliexpressnewbies get lost. This is especially true for various statuses. They may differ for each company. Here you can even get lost even more not from the quantity, but from the fact that you do not know what and what it means. One of these statuses is “Delivery failed”.

What does the status of the parcel "Delivery failed" on Aliexpress mean?

If you saw this status on Aliexpressthen do not be afraid. Yes, its literal translation into Russian sounds like "Delivery failed"... What does this mean?

When a parcel from Aliexpress arrives at the recipient's office and postal workers sent notices several times, but no one came to pick up the goods, then this status is set. If you find yourself in a similar situation, then just contact the post office and pick up the parcel. Typically, it will last for a month or more. It all depends on the postal staff.

This status also appears during courier delivery, if the courier could not reach the client or the meeting was postponed several times. Then the parcel is sent to a special warehouse, where it is stored for some time. To receive the goods in this case, contact the support service of the company responsible for your cargo and agree on the delivery method.

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