Sberbank for legal entities cabinet. Sberbank online for legal entities - instructions for use. Level of admission and competence of tellers

Sberbank Business Online helps us manage not only accounts, but also in cash which are stored on them. To use this service, you need to register on the site, enter personal Area "Sberbank Business Online" and activate your account. All this can be done in any office by coming there with the registration documentation as presented below.

We open an account with Sberbank for small business

Login online

Everything is very simple and safe. You need to go here sbi.sberbank.ru:9443 and a page will open for you in which you need to fill in the fields. Enter your password and username and click the "Login" button before you will open all the functionality of the cabinet. This function will be available only after you register in the banking client system.

We enter the Business Online system

Registration of personal account Sberbank Business online

To complete the procedure, you need to do the following:

Come to the bank, draw up and sign a service agreement.
Enter the login that is indicated in the annex to the contract. (information sheet)
The first time we enter based on the password that will come to our phone by SMS (the phone number is indicated in the text of the application)

Change the password after the first login

When you log in for the first time, you need to change your password. The password must be entered twice. Another means of ensuring privacy is SMS authentication with a one-time password. After all these steps, you can use the service.

Personal account for small business

The system allows us to use all banking products that are necessary for successful growth and successful development. We can also:

Open an account
Issue salary and business cards if necessary
Control currency
Make any transactions between accounts
Pay with counterparties
Make payment of taxes, fees and duties.

Accounting for individual entrepreneurs business

You can apply for a loan
Get guarantees from the bank
Invest in a deposit account
Arrange leasing and much more.

Easy start package for your business

to corporative clients

A specially developed functionality for corporations, where the user can support growth and earn credit. Any corporate client is provided with the following products:

Banking service
Lending
Cash placement
Capital market investments and investment programs.

Increased income from online deposits

It also opens access to securities and bills. Now funding leasing transactions takes over the bank. A refinancing service is also available if you have previously taken out a loan from other banks. All service takes place remotely. Cash collection is available. You can issue not only salary cards, but also pay and calculate fees and taxes, and manage financial flows.

It is possible to make different calculations

Internet Client 9443

Also appeared new instrument for corporate clients Internet client 9443. Now you can enter your personal account "Sberbank Business Online" based on this code. Want to take advantage of this opportunity? You need to submit an application to the nearest bank branch, sign an agreement.
Thanks to the token, you are logged in. It can be like a flash card with content electronic key with access to the personal account "Sberbank Business Online" and SMS. In the first case, as soon as you insert the USB flash drive into the port, there will be a connection, and it will be interrupted as soon as you pull out the USB media. This is specifically done in order to simplify entry and exclude unauthorized intrusion.

Sberbank business online, one-time password

But with SMS, every time you enter the system, in addition to the password and login, you will have to enter a one-time code that comes to your mobile phone in the form of SMS. And no more additional programs not required to use the protocol.

For remote (remote) business management, with the ability to perform all the same operations as when visiting a bank branch in person, Sberbank has developed the Sberbank Business Online Internet client. It will be useful for both small businesses and giant corporations. How convenient this service is, how to connect to it and whether it has security vulnerabilities, we will consider below.

Connection to the Sberbank Business Online system

To become the owner of a personal account for business management, you need to contact the nearest branch to work with legal entities ( attention! with legal entities the central offices for the region work) with a passport and constituent documentsconfirming that you are an individual entrepreneur or LLC. The employee will ask you to write an application in the form of the bank, after which he will give you a response sheet with information about the service. He will also orally explain the procedure. The connection will take place in a period from several hours to 1 week.

Login to your personal account Sberbank Business Online

Go to the official login page sbi.sberbank.ru:9443/ic/login.zhtml, enter the login and password received when concluding the agreement at the branch.

Encryption of the input data from interception is provided by the HTTPS protocol under the number 9443, which guarantees 99.9% security.

Whatever security the service provides, remember a few rules, following which, you will not leave hackers and scammers a chance:

The operating system on the computer from which you log into Sberbank Business Online must be licensed in order for its security services to be constantly updated.
Don't let browsers remember the password from your personal account.
The login and password are known only to you. Sberbank employees do not know them. Any calls under the guise of Sberbank operators, with a request to provide them with access data, are regarded as fraud!
The login and password are best kept on a piece of paper, written in pen in a secret place. This minimizes the possibility of data theft.
Do not login from public locations wi-FI access in cafes, bars, restaurants, etc.
Install modern antivirus software.
Close the session with the "Exit" button.

Login to the Internet client with EDS

EDS (electronic digital signature) - this is special program on a flash card used to log into Sberbank Business Online. It also serves to sign documents (instead of SMS password), which provides additional security. To create an EDS, you should refer to one of the many sites that offer such a service.

How do I change my login?

You cannot change the login on your own. To do this, contact the bank branch with which you entered into an agreement for opening Business Online.

How do I change my password?

Find the lock icon from your account page, click on it. In new versions of Business Online, design adjustments are possible, in any case, you need to find a security icon (most often a lock) or edit a profile in the upper corner.

Maintain old password.
Enter the new password twice.
Save.

What if I forgot my password?

If you forgot your password, do the following:

Service capabilities

Management and processing of electronic payments.
Complete information on your accounts and balances on them.
Free correspondence with the ability to attach files.
Monitoring the status of transactions via SMS informing.
E-invoicing
Integration with 1C

The flexible electronic document management system Sberbank Business Online allows you to work 24 hours, 7 days a week, having a PC, tablet or mobile phone with Internet access at hand. Specialists are constantly integrating more and more new possibilities into it. Those who are often on the move, travel, flights, it makes sense to install the application on your mobile phone.

Sberbank Business Online - service remote control financial resources of your company. Use the Sberbank system for legal entities can be used by both a client of the bank and a legal entity that has an account with another bank in Russia. The Sberbank Business Online system is a personal account, with the help of which employees of the organization carry out financial control behind a current account and perform financial transactions. The service is designed for use by small businesses and individual entrepreneurs. For individuals personal account is called.

Sberbank Business Online is logged into the Sberbank official website. We go to the address: http://www.sberbank.ru/ , from the top menu select "Small business and individual entrepreneurs" - "Sberbank Business Online". After the transition, the page for entering the personal account of the legal entity will open.

Using username and password
Using an electronic digital signature key

In the first case, we enter in the authorization form the username and password received during registration in the system and press the "Login" button. If the data is entered correctly, then an SMS with a one-time code will be sent to the mobile phone, which must be entered to successfully log in to the system. After that, you will be taken to the main page of the Sberbank Business system.

In the second case, you will need an EDS and a computer with a configured software... We insert the USB token into the USB port of the computer, go to the login page and follow the further instructions. The system will verify the authenticity of the electronic key and provide access to the system.

The Sberbank Business Online system is universal and any employee you need can access it, just create an account for him and give him the necessary access rights in the system. As a rule, the system is useful mainly for business owners and accountants:

A company owner can remotely manage his company finances
The accountant manages the money of the legal entity on behalf of the director

Attention to users! On May 21, 2018, Sberbank completely updated the Sberbank Business Online system, while leaving access to old version at the request of the user. The new version of the system is distinguished by a more modern and convenient interface, high speed of work in the system and new improved tools for business.

Registration Sberbank Business Online

Registration in the Sberbank Business Online system for small businesses takes place during a personal visit to the Sberbank office, which is serviced by legal entities. You must have statutory documents and a power of attorney with you (if the application for connection is not submitted by the director of the organization).

When submitting an application for registration in the system, you need to decide on a tariff plan (depending on the needs of your business) and choose how it will be convenient for you to manage your finances remotely: through a login / password link or using an electronic digital signature key.

As practice shows, the option of logging in with a login and password is very convenient for small enterprises, and EDS is convenient for companies with a large monthly turnover, since it increases the degree of security when entering and working in the system.

An application for connecting to the Sberbank system Business for small business is a questionnaire in which you must specify the main details of the company, select the type of service channel and the required types of services, such as settlement and cash services in rubles or foreign currency, etc.

After the bank accepts the application, you will be given an envelope with a login to access the Internet bank Sberbank Business Online, and the password will be sent to your mobile phone, which you specified in the registration form. Connecting to the system will not take you much time - it is enough to have the entire list of documents on hand and come to the Sberbank branch for legal entities. You can view the list of bank branches serving legal entities on the official website of Sberbank. At the top of the page is the section "Branches and ATMs" - "For legal entities".

Tariffs for using Sberbank Business Online

The list of tariffs for servicing in the Sberbank Business system is a small price list for the main and additional services for servicing legal entities. As we already wrote above, you can register in the system with an account opened in, just in this case, connecting to the system will cost 960 rubles (for clients from Moscow). If you open a current account with Sberbank, then connecting to the system is much more profitable: in this case, connecting and using Sberbank Business Online will cost you free of charge.

This, by the way, is a good option for a beginner small business and entrepreneurs, because at the "Start" tariff from Sberbank, you can open a current account remotely online for free and use it every month within the limits, without paying anything for it. And after expanding the scale of the business, switch to a more expensive one tariff plan with increased limits on transactions and other banking operations. In addition to the basic package, we recommend connecting additional, but just extremely necessary services, such as SMS-informing (you will always be aware of the movement of funds in your company's account) and a counterparty verification service (will help you avoid entering into contracts with unscrupulous companies).

Password recovery Sberbank Business Online

If you cannot enter the Sberbank Business Online system at the first attempt, then do not be lazy and check the correctness of the data entered in the "login" and "password" fields. Check your keyboard layout to see if the Caps Lock key is pressed. If these tips did not help you, then use password recovery.

Attention! To enter the Sberbank Business Online system, only 5 login attempts are given. After entering the wrong password 5 times, the login for your account will be blocked for security reasons.

For successful password recovery from Sberbank Business Online, you need:

Know your username (specified during registration in the system)
Know the code word (it is indicated in your profile)
Have access to a mobile phone (which you indicated during registration)
Have access to the e-mail address assigned to you in the system

To recover your password, you need to go to the official login page at https://sbi.sberbank.ru:9443/ic/dcb/#/request-restore-password-link and enter your username and symbols from the picture and press the button " Further".

Then to you on email a letter will come with a link to restore access to the system. When you click on the link, a page will open where you will need to specify your code word.

If the code word is entered correctly, then you only have a few steps left to complete the procedure.

We come up with and enter our new password twice, upon completion of the input, an SMS with a verification access code will be sent to your phone to confirm the operation.

Sberbank Business Online service capabilities

The Sberbank Business Online system provides extremely comfortable conditions to manage your company's finances remotely via the Internet.

With the help of Sberbank Business Online, you will have access to:

Company information and account statements
Confirmation of payments entered into the system by the accountant
Checking counterparties for reliability
Manage the limits of your business cards
Opening additional accounts (including in foreign currency)
Applications for loans and overdrafts directly from your personal account
Establishing a Minimum Account Balance
Opening deposits
Instant issuance of business cards (now a corporate card of a company can be obtained at a bank branch in 2 minutes).
Payroll to employees
Online services: submission of reports to the tax, electronic document management etc.
Additional services of Sberbank: Online accounting, online cash register 54-FZ, business analytics, as well as additional non-banking services

The Sberbank Business Online system allows 24 hours a day to carry out transactions with your current account opened in any of the banks and at the same time to carry out banking operations as soon as possible.

On October 18, 2018 Sberbank updated the interface of the Internet bank Sberbank Business Online - now available the new kind ribbon interface social network, you can switch to a new view in the settings of your personal account. The option is provided free of charge and is called "Payment calendar", it allows you to make appearance cabinet in the format of the event feed. At the moment, most users of the business version of Internet Bank can use the interface switch button. And on January 9, 2019, another innovation was applied - now you can order an instant business card at the Sberbank branch for working with legal entities. The card is linked to the Sberbank Business Online account, and you can set up access and limits for it in the company's personal account. The card is valid for 1 year, there is no card maintenance fee.

Sberbank Business Online mobile application

Some businessmen simply do not have time to constantly sit at the computer, but they always have a smartphone with them. Even using your phone, you can always go to your Sberbank Business account and control financial activities your company. The mobile application completely replaces the main functionality of the company's personal account. For use mobile application Sberbank Business is enough to have mobile device iOS, Android or Windows Phone and Internet access ( mobile Internet or Wi-Fi). Logging into the Sberbank Business application is carried out using the login and password you received when registering in the system.

The application has the following functionality:

Viewing account statements
Creation, signing and sending of payment orders to the bank
Repetition of payment orders
Search for transactions by date, amount, organization name
Fast sending of account details
Signing salary registers
Creation of certificates of completion
Switching between multiple organizations

To download the application, go to the application store of your device and enter the phrase "Sberbank Business Online" in the search bar.

The search results will display one application with the same name and corporate logo Sberbank. Press the "Install" button and wait for the installation to complete on the device - upon completion, a new icon will appear in the menu of your mobile gadget.

Sberbank, as a clear and unconditional leader in the financial and credit market of Russia, pays special attention to improving the comfort level of its customers. The main direction in this area is work on the development of new services and improvement of the existing ones. This also affects the functioning of telephone hotlines.

Leading credit organisation donates large funds to maintain timely and high-quality communication with its customers. To improve the service, several lines were allocated: for working with individuals and the Sberbank hotline for legal entities. The customer support service is obliged to work constantly and without interruption.

On dedicated hot lines of Sberbank, the client can easily contact the support service

What is the Sberbank support service for, its functionality

Almost always, Sberbank's clients belonging to a part of small and medium-sized businesses turn to the call center for advice precisely because of various technical failures. Analysts find an explanation for this - all other ambiguities are easily resolved, thanks to the ramified help system ... With its help, you can resolve any issue not related to technical work.

The main, most common reasons for contacting the call center of a bank of legal entities are problems associated with a variety of technical capabilities.

According to statistics, the most frequent problems with which they call the technical support service of a legal entity are:

Sudden and frequent interruptions of the session throughout the day.
There is no automatic update of cash balances at the first authorization in the system.
System malfunction and notification of invalid / incorrect Internet connection.
Too long waiting for the SMS password, which is required to confirm a particular transaction.

The vast majority of such problems can be easily resolved by reinstalling the client PC browser or adjusting the service settings. Sometimes a visit from an IT service worker is also required. When talking with a client, the line operator has the right to switch the connection to a specific narrow-profile specialist. By the way, fAQ also call the conditions of participation in the bonus program Thank you.

One number for all Sberbank clients

How to call the call center for problems of legal entities

All the necessary information on the specifics of the call center is located on the bank's website. It is worth noting that the entire information section has several subsections related to interaction with different categories of Sberbank clients. In particular:

civilians (individuals);
entrepreneurs (small / medium business);
corporate clients (firms, organizations, corporations).

But for all representatives of various subcategories, there is the possibility of prompt receipt of round-the-clock support using a dedicated telephone line. It starts at 8-800. Subsequent numbers are different for different customer categories.

A single number of free round-the-clock support for representatives of all categories of Sberbank clients: 8-800-555-55-50.

To contact Sberbank-Business-Online, the technical support phone for legal entities is as follows: 8-800-555-57-77. Additional numbers:

0: connection with a call center worker;
1: questions about lending / reserving accounts;
2: tariffs, existing conditions for other bank products;
3: help with ongoing problems in the work of Internet banking;
6: obtaining the necessary support and advice on working with the operating system;
9: connecting with another specialist in case of narrow-profile problems and questions.

When you call 8-800-555-55-50, to go to the technical support phone of Sberbank for legal entities, press the "4" button. It is worth remembering that the duration of the connection time with the operator depends on the line load.

Support Services

What problems can be solved

The entire list of questions required for solutions from operators depends on the type of call center. A unit dedicated to working with regular (civil) clients provides assistance in the following situations:

blocking of plastic cards;
informing about transactions and cash balances;
disabling / blocking online services (Mobile Bank and Sberbank-Online);
obtaining any explanations about the functioning of Sberbank and individual regional offices.

The competence of the call center for interaction with legal entities includes a different set service... They include:

support for working with Sberbank programs;
an explanation of the tariff plans in force at Sberbank;
the nuances of opening and maintaining settlement accounts;
an explanation of the nuances of providing various kinds of services;
consultations on the maintenance of remote online services.

When conversion is meaningless

All restrictions on contacting the contact center apply to individuals. Ordinary clients of Sberbank will not be able to open a new bank account, make a money transfer, or leave an application for a loan and change the limit of an existing loan by contacting the technical support service. But almost all of these operations are available for corporate clients when contacting them on hotline for legal entities.

But corporate clients should also understand that call center specialists are far from always able to solve problems that clients have. Even with the highest level service, there may be such malfunctions in the work of programs that are not able to be resolved with only one call on a dedicated line. Therefore, if disruptions in working with Sberbank theoretically incur large financial losses, it is better to directly contact the bank management of local branches - in the absence of a resolution of the situation, contact the regulatory authorities:

Central Bank of the Russian Federation;
Rospotrebnadzor;
FAS (Federal Antimonopoly Service).

Phones of local, regional branches can be found on the bank's portal

Level of admission and competence of tellers

Call center workers are empowered to perform specific tasks only. And, of course, the operator is not able to resolve the technical nuances that sometimes arise in the event of errors and malfunctions in programs. In this case, the clerk switches the client to a certain specialist who is more competent in specific issues.

Cost of services

For clients - legal entities, as well as individual entrepreneurs the largest Russian bank offers a paid service that allows you to manage financial flows remotely: by exchanging information with Sberbank in in electronic format... In essence, the Sberbank Business Online system is an Internet client. The personal account of Sberbank Business Online is universal and suitable for both large market players and small businesses. Using electronic service significantly saves time in solving banking issues, and authorization is required to enter the remote online system.

Sberbank Business Online small business

Using the personal account of the Sberbank business online service helps small businesses to conduct financial affairs with minimal cost time without visiting.

With the help of Internet banking, legal entities and entrepreneurs can:

Make payments on accounts of counterparties;
Pay taxes and fees;
Receive and generate electronic documents in accordance with certain contractual terms;
Track the status of document processing;
Maintain a directory of counterparties,
Create templates of typical frequently used documents,
Set up interaction with 1C accounting software (import and export electronic documents);
Electronic signature of documents;
Control of the movement of funds on accounts by means of statements and SMS informing;
Create graphical charts for analyzing profit and loss.

Features of Internet banking for legal entities

The tool provided for doing business makes the client's business mobile, since work in the system can be performed at any convenient time. The portal is available around the clock, including weekends and holidays.

The security of electronic data exchange is ensured by a unique client identification mechanism, confirmation of transactions with one-time passwords, as well as an encryption system for transmitted information.

The service interface is convenient and intuitive. Developers are constantly expanding functionality personal account, make it more flexible. The system is provided with contextual prompts, so that an inexperienced user can easily understand the main functional modes.

Service cost Sberbank Business Online

The initial connection of a legal entity to Sberbank's Internet banking is paid - 960 rubles. For servicing the service, the bank charges a monthly fee of 650 rubles from the account.

Paid separately:

Installing and configuring a cryptographic software package on workplace client, including training of employees of the organization. The cost maintenance is 3300 rubles.
Cryptographic protection by type:
1. standard electronic key - 990 rubles / piece;
2. touchscreen electronic key - 1990 rubles / piece;
3. electronic key with a screen - 3990 rubles / piece.

E-invoicing service, which includes sending electronic documents to third parties and the "Reporting" functionality. The monthly rate is 295 rubles.

Login to the Sberbank Business Online system

On the main page of the official website of the bank sberbank.ru there are deposits "Small business" and "Corporate clients" with information for the relevant category of clients. On the page of each of these sections, at the top right, there is a Sberbank Business Online window with a "Login" button.

Clicking this button opens a page that allows you to enter your personal account after authorization. The client is identified using the 9443 ic login protocol. This transfer port reliably protects the exchange of information.

To enter your personal account for the first time, you must have the ID and password issued by the bank. In the process of further work, the identifying parameters must be replaced in accordance with the rules and regulations prescribed in the bank's instructions.

Entrance for corporate clients, entrepreneurs and small and medium business owners is provided in two options:

By means of one-time confirmation SMS codes;
Using an electronic key.

Login to the system via the Internet client sbi.sberbank.ru:9443

To quickly switch to the Internet client 9443 ic in the Mozilla Firefox or Internet Explorer browser, you can create a tab with the link sbi.sberbank.ru:9443/ic. In order for the client to log in to the system, it is necessary to correctly enter the account and password on the start page. After the user has been identified, confirmation of entering the personal account is required, which is carried out by one of the methods selected during the client's registration in the service (SMS - one-time code or electronic key).

SMS - login confirmation

After filling out the identification form with the appropriate login and password and pressing the "Enter" button, a one-time authorization confirmation code is sent by SMS to the mobile phone, the number of which was assigned to the client when registering the Sberbank Business Online service. You should enter this value in the confirmation window and click the corresponding button to load the pages personal business - cabinet.

Electronic key entry

Login confirmation can be organized by means of an electronic key (Token). The token variant can be standard (in the form of a USB flash drive), touch or with a screen.

The electronic key carrier must be connected to the computer. If dongle autorun is not configured, you need to start the * .exe program from a removable media yourself. Depending on the dongle firmware, the name in place * may be as follows: start, tlsapp or sslgate.

In the opened window of the program, in the fields "Account" and "Access code" enter the PIN and password, respectively (indicated in the PIN envelope issued by the bank along with the carrier). Having completed the confirmation of work in the system with a PIN code, the client receives an available link to the personal account of Sberbank Business Online. Depending on the number of employees who are granted access to the system, there may be an identical number of PIN values \u200b\u200bwith individual codes access.

An important nuance: in order to use all the available functionality of the Sberbank Business Online service, a registration is required at the bank branch.

Registration in your personal account Sberbank Business Online

To register in the personal account system, a representative of a legal entity or an entity engaged in entrepreneurial activity without education, the legal entity must apply to a specific form with a request to connect the above service. Along with the application, a certain package of documents is sent to the bank, which is necessary to conclude an agreement on the use of Internet banking from Sberbank.

Upon completion of the registration procedure for a new client, a bank employee issues an information sheet, which contains an identifier for access to a personal account, and the initial password is sent to the mobile phone specified in the concluded agreement.

An important nuance: the bank guarantees security for its part teleworking, but the client must also comply with the necessary confidentiality rules by following the brief instructions on the service start page.

Client security rules Sberbank Business Online

The client is obliged to keep the data for authorization in private, private access;
Do not disclose to anyone (even bank employees) identification parameters;
Timely block the phone number associated with the bank if it is lost;
Sberbank does not ask for any additional information other than login, password and confirmation code. You should be extremely careful in order to avoid fraudulent activities through spyware (computers are susceptible to virus attacks) and promptly consult with bank employees in such situations;
For security reasons, to work with the system, you should not use publicly available equipment such as computers in clubs, post offices or Internet cafes;
When using SMS confirmation codes, you must carefully check the details of the confirmed operation;
You cannot use the same device to install the Sberbank OnLine mobile application to which the bank sends SMS with confirmation codes.

Questions and answers

When working with the Sberbank Business Online system, customers have various questions. A selection of the most frequently asked questions with answers is given below.

How to get a statement of transactions for a certain period in Sberbank Business Online?

In the main menu on the portal page, open the “Services” tab and then use the “Ruble transactions” mode to access the “Statement on ruble accounts” toolbar. On the panel, select the button "Statement of ruble accounts for the period". In the window that opens, define the period, current account, print form (standard, extended, with attachments). Click on the "print" button to output the generated document to paper.

How to export a statement from the Sberbank Business Online system to 1C?

In order to export banking information on accounts to the 1C program, you must use the "Exchange 1C" mode located in the "Additional" tab. It is necessary to select the function "Statement of ruble accounts for the period", move the required accounts to the "Selected" column, define the period and press the "Export" button. Upon completion of the procedure, you need to follow the link provided to download the file into the computer's memory. The file formats for interaction with 1C are as follows: txt for payment orders, xml for salary registers. For export-import of other documents, csv and dbf files are used. The exchange of information is carried out using the "Import / Export Wizard" function of the system.

How to issue a payment order, fill in bank details in Sberbank Business Online?

In the "Services" deposit, open sequentially the modes "Payment orders" and "Cash settlement on ruble transactions" and click the "Create" button. The organization's data is entered automatically, and in order to fill in the inactive fields of KBK, OKATO and others, you need to select the "Status indicator" function, in accordance with which you select the values \u200b\u200bof the details from the reference books.

How to connect a salary project to Sberbank Business Online?

If initially, when concluding an agreement for the use of the Sberbank Business Online service, the salary project was not connected, but in the course of activity, the need for such arose, you can use the "Connected registers" function to prepare a corrective application to the bank (check the box "Electronic registers (salary lists)" ). The application should be submitted to the bank where the account is maintained.

If the Sberbank Business Online account is blocked, what should be done?

If the message “Account is blocked” appears, you should apply to the bank branch at the place of business to unblock it (a new password will be sent by SMS).

How often should I change my password?

According to the regulations, the password is valid for 90 days, after which it must be changed. The system informs the user about the time for changing the password. If the authorization password in the online system is forgotten / lost forever, you need to fill out an application for a new password at the bank branch due to the loss.

How to create an electronic signature in Sberbank Business Online?

In the "Services" tab, follow the link "Crypto information exchange" and complete the "Request for a new certificate" item. The generated key certificate should be printed out in 3 copies, signed and stamped. Hard copies are sent to the bank. After registering the digital signature, the bank will send a notification by SMS.

How do I make changes to my account if needed?

If the organization has a change in management, then the client must register new user accounts of the system at the bank branch. For these purposes, a corrective application is submitted to Sberbank, and new certificates for electronic signatures are registered. All prepared EDS certificates must be signed and certified by the seal of the organization. After making changes to the account and registering an EDS, the bank will send an SMS message with a new password to enter your personal account and a notification about registering a new electronic signature.

How to change the phone number of SMS - informing in Sberbank Business Online?

In case of loss of the phone assigned when signing the contract for SMS - informing the client of Sberbank Business Online, it is necessary to fill out a corrective application at the bank branch to replace the phone number, to which it is planned to receive SMS confirmation codes in the future.

Users of the Sberbank Business Online system may have a variety of questions. Some problems can be solved by calling the hotline 8 800 555 84 84, and in the process of communicating with a specialist, you can get advice on the point of interest in the service. If necessary, the operator will connect with a service specialist technical support... A technical specialist can be contacted on weekdays from 9-00 to 20-00 Moscow time.