Sberbank electronic key firmware update. How to do it yourself. Token firmware update in Sberbank business online

The system under this "business" name is a program associated with remote banking services. It provides an opportunity:

preparation and sending of payment papers,
obtaining information about the movement of money within accounts,
interacting with employees of the organization through the exchange of consolidated messages,
submitting applications for consideration of the possibility of providing certain products.

Particularly noteworthy is the concept of Sberbank business online token.

Sberbank offers a remote service program

Functionality and usability of the system

There are two main areas of interaction with this option - informing via SMS (sending about acceptance, execution or refusal), as well as using Internet banking:

acceptance and processing of payment documentation;
providing information on transactions related to balances and accounts;
operations for receiving electronic documentation in accordance with the terms of individual contractual issues;
the exchange of messages within the free format and the further possibility of the application of certain files.

All this is allowed and permissible to carry out within the framework of the system under consideration.

Additional benefits of the program

In addition to the above options, this direction has a number of other advantages:

mobility: any computer device that has a direct connection to the Internet network can be used to interact with the functionality, the main thing is that it can provide the user with optimal security indicators;
safety: the system provides for a mechanism according to which user authentication occurs, and it is also possible to confirm certain securities by means of one-time passwords;
practicality: business online works round the clock and every day without interruption for weekends and breaks, and special notifications in the form of SMS allow you to track the progress of the execution of documents without the need to monitor the status of securities;
flexibility: A separate role is assumed for client representatives who have a number of powers in relation to preparatory procedures with documentation, and it is possible to connect to the system itself even in the absence of a working current account.

And now it is worth considering more detailed information on the topic of tokens and their drivers, firmware.

What is a token

In another way, this word can be referred to as "electronic key". It acts as a tool used to authenticate a user and is represented by an electronic analogue of a personal signature. In terms of external characteristics, the device is similar to a conventional flash drive that is inserted into the USB port of a computer device. To make it work properly and smoothly, you should download the driver for the token.

Sberbank Business online program for accounting

Features of authorization using a token

The user is given this device together with access codes. This is done by the bank employee at the moment when the contract for the use of services is concluded. The device is already ready for the workflow, however, in the personal account, the user should take steps to authorize it. To do this, you must follow a certain algorithm of actions:

Install the device into the socket.
Open the removable disk.
Run the program file start.exe.
Wait for the opening in the form window.
Select "account" from the entire menu.
Enter the access code in the field that appears.
In the main menu, go to the bank page.
Specify a custom name, code within the appropriate fields.
Press the enter key.
For subsequent interaction with the system, achieve a password change.

If all the data was provided correctly, in a subsequent time, you will be redirected to the main page. From this moment, the user has the opportunity to work with the system. He will be able to use various options:

viewing documentation;
formatting;
sending;
monetary transactions;
control of the balance of money.

In the event of custom errors, there is always the possibility of contacting support.

Why you need to update the firmware

Updating the firmware of the Sberbank Business online token is a mandatory and important stage. In fact, firmware is the installation of a new software version so that the system can function smoothly. Moreover, the updates concern not only the basic programs, but also the electronic key. With all this, there is a situation in which an outdated version of the program stops working. To continue the work, this event is required.

Firmware update features

A user faced with such a task has two options for action - an independent search for a solution or contacting professionals. As practical statistics show, the lion's share of clients cope with this issue on their own. If you have any difficulties, you can make a call to hotline technical support or immediately contact the financial structure in person.

If the client decides to visit the office of the financial institution in person, he should have an identity card and a key with him. electronic type... After that, the employee of the financial authority will carry out all the actions and give explanations about how you can act independently. In fact, this process is simple, so it will not present any difficulties and difficulties for the user.

Token flashing

Features of self-hosting events

An independent firmware registration process usually starts with downloading the necessary current program within the official resource of the organization. There is also an update instruction that will help in determining a rational algorithm of actions:

The program is downloaded in the form of a ZIP archive, which you need to unpack to a folder on your computer.
The next step is to insert the token into the port and run a file called token_upd.exe.
Subsequently, the screen will display all data on the token, as well as the new version of this program.
For the process to start, you need to press the refresh key, and the procedure itself takes several minutes. It is strictly forbidden to turn off the device or remove it from the connector at this time.
The fact that the process is completed is indicated by the inscription "update was successfully installed".
Subsequently, the user only needs to click "enter" and start the workflow within his personal account.

When is the update impossible?

This situation can occur if there is an error in the initialization of token 0 or the computer device "does not see" it. Traditionally, you can solve the problem by updating the driver. To do this, the token is searched for in the list of devices on a personal computer, the “drivers” tab is selected, the refresh button is pressed. If all goes well, the device continues to operate, and the icon is added to the taskbar.

It is imperative that you carry out firmware measures if you connect a program associated with electronic document management. In this case, the presence of the “E-Invoicing” tab is mandatory within the program's key menu. If it is not available, the firmware is not provided possible. In this case, you only need to contact the bank by submitting the appropriate application to connect the tab.

Another common mistake is when the token is blinking green and red. In this case, it is recommended to restart the device and wait until it stops flashing. If the actions did not lead to the desired result, you should contact the support service of the Sberbank organization, where you will receive detailed and consistent answers to any questions.

Installing updates Sberbank online and Sberbank business online allows bank customers to save money in their accounts and not be attacked by fraudsters. The new version is more demanding on user devices and automatically limits functions in case of root errors. After installing the new version of the programs, the user has access to more bank services online.

Applications from banks for mobile phones allow customers to conduct transactions and control their accounts around the clock from anywhere in the world. However, for smooth operation such solutions require regular updates. So, users need to update Sberbank online in order to continue working with its functionality.

Developers of software systems and mobile applications are constantly improving their technical solutions. This approach provides customers with better services and ensures safety in the use of resources.

Timely updating of mobile Sberbank allows:

securely manage your accounts through the shell;
see up-to-date information on cash balances and ongoing transactions;
promptly carry out transactions;
update contacts for prompt communication with bank support staff;
do not fear for program crashes during active work.

The lack of updates on the device may lead to the fact that the application will stop working and the client will not only be unable to use their accounts, but also fall under the illegal actions of third parties.

Instructions, like Sberbank online through an ATM.

Important! Fraudsters regularly try to gain access to the accounts of individuals and legal entities that use banking services to reset them. An outdated version of the platform allows them to take possession of information and conduct operations on behalf of the user.

In addition to safety and stable work, the updated version of the application for clients has a large number of new functions, including:

search for the recipient and his details only by phone number;
sending payments to accounts of more than 30 thousand enterprises without charging a commission;
along with the application, the client receives a built-in antivirus that will block malware when installed on a device;
using the platform, the client can quickly block his cards in case of their theft or loss;
viewing the history of all transactions carried out on the user's accounts;
access to information on credit and deposit accounts;
the program has a built-in ability to open accounts with Sberbank remotely;
control with a map of addresses where they can be spent.

The new version of Sberbank online automatically switches to a limited mode of operation if problems with root access arise on the user's device. To avoid unauthorized debiting of the client's money, the program only allows you to make transfers between your own accounts and send payments using templates. Other functions work only in the personal account on the bank's website until the problems on the device are eliminated.

Technical requirements for updates

Mobile app Sberbank Online is able to work on devices equipped with Android, iOS and Windows operating systems. Updates can be installed on devices that meet the minimum requirements from the developers of the complex.

Video about registering a new user in the application

Table 1. Requirements for devices

Attention! You must use updates from the website of the official store of the operating system. Attempting to install from unverified sources may result in the transfer of payment information to fraudsters.

Update for laptop and computer

Clients who use a stationary computer or laptop in their work are provided access through the web version of the Sberbank online personal account. The shell does not require additional installation.

All changes in the operation of the system are added and configured by developers remotely. The user does not need to install updates by himself. The upgraded firmware will be available at the next login.

How to update the Sberbank online application on the phone

The Sberbank online application assumes automatic updates as new firmware is released. If auto-update does not occur, the user will need to manually install the new version. You can download the firmware in the official stores of the Android, iOS, Windows operating systems or use the links to the application from the Sberbank website, you can also navigate by QR code.

Once on the page with the application, the client just needs to click on the "Update" or "Install updates" button. The system will perform further actions on its own. After installing a new version of the program, you may need to restart the device for subsequent uninterrupted operation.

If the update file was downloaded by the device, but it was not installed, the user can run it on his own.

On Android

Owners of smartphones and tablets with the Android operating system, in order to update Sberbank online on their phone, need:

connect to Wi-Fi;
make sure there is enough free memory, clear if necessary;
go to the device settings section;
select the item "system" or "about the phone";
click on the "Update software" button.

Important! The smartphone charge level at the time of the update must be at least 50%.

For iOS

How to install updates for equipment apple slightly different. An iPhone or iPad owner needs:

put the device on charge;
connect to the internet;
select "Basic" in the device settings;
click on the "Update software" item;
confirm download and install.

After completing the procedure, the device will be rebooted for the final program update.

How to update the firmware in Sberbank Business online

Clients, legal entities and individual entrepreneurs an updated version is available software package Sberbank Business online. In the new shell, the user is presented with:

improved interface;
increased productivity of the software package;
enhanced security when making payments;
the ability to connect and service online cash registers.

In addition to upgrading the service itself, companies and entrepreneurs need to update the token firmware; without this update, Sberbank online business will not work. The user can make such changes independently or with the help of employees of the institution.

Why I can't update the firmware

It is not always possible to update the token firmware the first time. According to the user manual, errors occur in 2 cases:

outdated device driver;
when upgrading to run E-Invoicing without the tab of the same name.

When the problem is in the device driver, it is enough to update it, and to install the necessary tab, the client needs to contact Sberbank customer support, and they will solve the problem within 24 hours.

Token value

The cost of providing an electronic key depends on the model of the data carrier, which is specified in the contract.

Table 2. Token cost

How to create an electronic signature in the Sberbank business online service

Successful work complex is available only after registration electronic signature... The user can create a certificate independently in the "Services" section, the "Crypto information exchange" item. Step-by-step process of formation according to the instructions:

Go to the specified section.
Generate a request through the "Request for a new certificate" function.
Select the required cryptographic profile.
Fill in the information requested by the program.
Press "Generate" and "Send request to the bank".
Print out 3 copies of electronic signature certificates and encryption key, sign by the head, executive in charge and affix the company seal. There is no need to download files.
Transfer the papers to the service office. When visiting, have your passport with you.
EDS, the client needs to accept the certificate in the Sberbank business online system.

For reference! A user who has not previously been registered in the system, after the first authorization, can go through the specified procedure through the "Certificate Creation Wizard".

Regardless of the purpose for which the online service from Sberbank is used, whether it is maintaining personal finances or accounting for an enterprise, regular updating of the system is a necessity. Installing the latest firmware allows you to avoid program failures and fraudulent actions in relation to client accounts.

Higher education... Orenburg state University (specialization: economics and management at heavy engineering enterprises).
September 8, 2018.

Instructions for Subscribers-Clients of Sberbank of Russia OJSC on working with EDM (E- Invoicing)
To go to electronic documentthe following conditions must be met with the Mosvodosbyt Administration:

Availability of the connected Sberbank-Business Online AS service.
The service must be connected with the use of an electronic key (token). If you use the protection option using SMS passwords, you must fill out a corrective statement at the place of service about switching to the protection option using a token. The application form is posted on the official website - http://sberbank.ru/common/img/uploaded/files/pdf/legal/remote_business/SBBOL_zayav_dogovor.pdf (in the application in the upper right corner it is necessary to mark “correcting”).
The presence of the E-Invoicing tab in the main menu of the program. In its absence, it is enough to contact the Bank and verbally inform about the need to connect it. The next day the specified tab will be available in the system.
Updated firmware and business electronic key system (VT398). For key update questions, please contact the technical support of Sberbank of Russia at the following phones:

You can update yourself by downloading it from the link http://www.sberbank.ru/common/img/uploaded/files/398_dlya_tokenov_v_standartnom_ispolnenii.rar and following the instructions.
You can view the firmware number while entering the PIN code at the entrance

If the firmware is for 398, then after entering the PIN, you need to make sure that the E-invoicing business system is installed on the token. If there is no e-invoicing business system on the token, then the token firmware must be updated (see the paragraph above).

Create a certificate
To generate an application for an additional signature key certificate (SKP), the following details are required:

Organization name, TIN, KPP;
Tax authority code to which reports will be submitted;
Region code;
OGRN / OGRNIP;
Certificate number state registration (for individual entrepreneurs);
Postcode;
Tax authority code;
Current account number;
Corr. bank account;
BIK bank;
The name of the bank or branch of the bank in which the account is opened;
Bank location (city).
SNILS physical faces

To start the Connection Wizard (Certificate Generation Wizard), you need to enter the Sberbank-Business Online AS under the employee for whom the certificate will be issued.

Formation of a request for an additional certificate (certificate of LLC Corus Consulting CIS) is carried out in the PIN (PIN) cell, in which the employee for whom the certificate is issued works.

For example, if the chief accountant of an organization works under PIN3, then an additional certificate for the chief accountant must be generated by entering PIN3.

Go to Services, submenu E-Invoicing:

When you enter the E-Invoicing service for the first time, the start page will open.

If the user's request to create an UPC was rejected, then when switching to the E-Invoicing service, a message will be displayed with the reason for the rejection of the request:

Clicking the "Close" button will open the Connection Wizard page:

To go to the next screen, click on the "Continue" button. In the window that opens, you must fill in all the fields:

The legal address of the organization is indicated

ATTENTION!!!

Specify the full name of the Client's Representative (Individual)

Field "Position" - only the position is indicated, for individual entrepreneurs - Individual entrepreneur.

If the company does not have an office or building in the legal address, then the corresponding fields are not filled in (remain empty).

After filling in the fields, you must click on the button to generate a request for the release of the UPC.

If it suddenly turns out that the User is trying to form a request for a certificate, and the request for a Sberbank certificate has not yet been generated, the following message will appear:

In this case, it is necessary to generate requests for electronic signature in the system (section "Crypto-information exchange" in the main menu of the program).

If the request is successfully formed, a message will be displayed:

You can close the window by clicking on the "Close" button. After that, the following window of the Connection Wizard will open:

Clicking on the "Generate application" button will open an application for issuing a certificate. All form fields must be filled in ( legal address must be filled in manually, it is not automatically transferred from the form “Filling out the form for generating a request for UPC” to the application, it follows the uneditable field “Region code”).

Information about the employee to whom the certificate is generated is indicated

The city (settlement) of the organization is indicated

Information about the organization and the leader is indicated

Chief Accountant

Petrovich
Ivan
Ivanov

Pressing the "Print to PDF" button will open a separate browser window with an application that the user has already referred to his servicing division of the Bank.

If the user needs to re-generate a request for issuing a certificate, then he needs to click on the button "Re-generate request". If the request was re-generated, then it is necessary to print a new application and submit it to the Sberbank branch, since the old one is no longer valid.

It is necessary to print 3 copies of the APPLICATION, sign and stamp the organization. The APPLICATION must have two signatures: one - of the Certificate Owner, the second - of the Client's Manager. Even if this is one person, there must be two signatures (with a decryption). Facsimile signatures are not allowed.

APPLICATIONS must be submitted to the Bank at the place of service.

seal

seal

Signature of the head of the organization

Certificate holder's signature

If everything is done correctly and without errors, the request is unloaded and a certificate is issued for it, the request is marked “verified”. After that, within 3 working days, a new printed form of the ES certificate project is formed, which becomes available in the system for printing (after clicking on the "E-Invoicing" tab, you will see information that the certificate has been issued and is available for printing) ...

When you press the " Print form certificate "certificate form is displayed on the screen. Three (3) copies of draft ES certificates must be signed, stamped by the organization and submitted to the Bank.

Signature of the head of the organization

seal
After registering an additional digital signature, you need to log in to the system and answer the question in the pop-up window "Download a certificate for a token?" you must answer positively ("YES").
If you have any questions or problems, you should contact the Technical Support Service of Sberbank of Russia at the phone numbers listed on the first page of this application.
Your Sberbank.
Additional Information:
Setting up relationships

To start working with your counterparties, you need to set up a relationship with them. For this you need:

The E-Invoicing User Guide, the E-Invoicing Administrator Guide, as well as training videos in the system are available on the official website at http://sberbank.ru/moscow/ru/s_m_business/e-invoicing/
Brief instructions on the "Sberbank Business OnL @ yn" system, instructions on the "Sberbank Business OnL @ yn" system, as well as tariffs and terms of service are available at the following address

Internet banking entered our everyday life not so long ago, but has already managed to firmly consolidate its position. And this is not at all surprising, because now you don't even need to leave your home to perform any financial transactions. You no longer need to go to a bank branch to pay utilities, make a money transfer or check the card balance. Along with consumer benefits, this approach is convenient for banks as well. It allows you to reduce the number of employees and rental space for branches. The savings are used to modernize online banking applications, making them transparent and as secure as possible for each client.

Especially for the remote service of small businesses, Sberbank introduced a special Business Online system, which allows using a regular browser to work with payment documents, receive express information about the movement of finances, communicate with bank employees, and much more. For the safety of customers, the entrance to this system occurs only after entering a special electronic key. But in some cases, the login becomes impossible, and the user is displayed "Error initializing token 4".

How to log into Business Online from Sberbank correctly

The security key (token) for logging into the Internet banking system is saved on the Flash drive.

To log in correctly, you must:

Insert the token into the USB port.
Open drive pop-up window.
Run the start.exe file.
Enter your personal code and select the "Login" option.

When the error appears

If there are any problems with the token and the computer cannot recognize the information from the carrier, it issues a system message with the text about an error in the Sberbank system.

It also happens that when trying to run the program via the start.exe startup file, the user sees the text: “Error! Unable to open Infocrypt HWDSSL Device ”. This indicates that the device cannot be connected.

The error can appear for several reasons.

Causes of "Token initialization errors 4" and how to fix it

The reasons for these problems can be very diverse. But for each of them there are personal recommendations for elimination. The unifying factor is only the possibility, in most cases, to eliminate the problem without the involvement of highly specialized specialists. First of all, it is recommended to make sure that the Internet connection speed is stable when starting the bootloader and that all anti-virus programs are turned off.

The user tries to run the program in a profile that does not have administrator rights for the computer. In this case, the error is due to the requirements of the bank's security system. The same can happen if the profile has been moved to a local account. The solution is obvious - you need to log in to the system only through an account with administrator rights.
The security services of the PC block access to the contents of the key, making it impossible to recognize and initialize it. The problem is observed when using a token in the server ports during an attempt to activate it via the RDP remote access protocol. In this case, the best solution would be to use support systems that use other protocols (for example, RFB) or programs that provide remote access (such as TeamViewer or AeroAdmin).
Two or more tokens are simultaneously connected to the USB ports of the computer, which prevents their normal recognition by the system. Upon receiving a notification about the second token, the OS immediately signals the appearance of an unknown identifier on the network. If something like this is observed, you must restart the PC and resume work with the second security key.
Another reason for the error may be outdated token firmware. To update it, you need to download the archive with updates from the Sberbank website, select and open the token_upd.exe file from it when the drive is connected to the computer. In the pop-up window, you will need to click on the "Update" button.
Lack of required drivers. In this case, there is only one solution - their installation. It is recommended to download USB Smart Card reader exclusively from the official Microsoft website, bypassing all other portals, since the program serves to work with finances, and therefore requires the most responsible and attentive attitude to itself. It is important that this solution is only relevant for windows versions XP, Vista and earlier. For Windows 7 and OS after it, drivers are not needed by default.
You need to download drivers exclusively from trusted resources
The driver is out of date or was installed with an error. If you suspect this is the problem, update the software. To do this, open the "Device Manager", select the required device, go to the "properties" tab and select the "Update driver" action. The system will search for a new software version without user intervention and replace the driver with the updated version.
If none of the above problems are detected on your computer, contact the Sberbank support service at +7 (800) 555-57-77.
The problem may also be related to mechanical damage to the token. Then you have to order a new key from certified companies specializing in information security and cryptography.

To use the services of Sberbank Business Online, the user needs access to personal account, which allows operations to be carried out remotely. To do this, you can use SMS notifications with a renewable code or eToken. But in the first case, you need a stable coating for mobile communication, therefore, more and more customers prefer the compact electronic signature device.

Token: everything you need to know about the device

Token (English token) - a digital signature of the client; a key that opens access to your personal banking account. Outwardly, it resembles an ordinary USB flash drive that can be inserted into the USB connector of a laptop or computer. The token is also required to certify electronic versions of documents.

Corporate clients often purchase several devices: for example, for the manager and deputies. At the same time, the bank provides an opportunity to perform certain financial transactions only after the electronic document is confirmed by the signature of the head.

How to enter Sberbank Business online using a token?

The eToken issued by the bank is ready for use. The client needs to follow a simple instruction:

Connect it to the USB connector of your computer.
Open a pop-up window for a removable disk.
Select the start.exe file in the removable disk folder and open (run) it.
Introduce individual code and click "Login".

After that, you can use the system to conduct any transactions.

Token firmware update rules

The eToken firmware is an update of it software... The service is constantly being improved, therefore the electronic key program also needs to be updated.

If the monitor displays the message "Initialization error" or "You need to update the firmware to work", perform the following actions:

This procedure can take about five minutes: during this time, you cannot turn off the PC or remove the eToken from the connector. When the reinstallation process is complete, the screen will display a message about successful installation updates. The user clicks "Exit" and continues to work in the personal account.

If the client cannot carry out the operation on his own, he can always contact the bank's support service at 900.

The computer does not see the device: the algorithm of actions

Problems in the operation of the token can begin due to lack of updates, computer malfunction or lack of autorun settings, as well as mechanical damage.

You need to make sure the PC "sees" the eToken. To do this, click on "My Computer": if a device is highlighted in the list of disks, problems may arise with autostart.

You can try to launch eToken following the instructions:

Make sure that the dongle is defined in the device list.
Open the removable disk in the "My Computer" folder and run the "START" file.
Continue authorization.

If the token window does not open, it is worth updating its drivers. For this:

Find it in the PC device list.
The eToken properties are opened, and the "Drivers" section is found in them.
In this section, select "Update".

In case of mechanical damage, it is worth contacting the bank's customer service department and submitting an application for replacing the electronic key. On the device received instead of the damaged one, you need to re-configure the certificates.