Rostelecom fixed and mobile phones. Mobile communications from Rostelecom. Long distance and international calls

One of the recently developed services of Rostelecom is mobile communications. In order for subscribers to use it for their pleasure, it is necessary to study all available tariffication options and choose the most suitable one for themselves. This is not difficult to do if you carefully study the description of each of them.

Customers who use mobile communications from Rostelecom can choose one of six basic tariffs in 2018. Giving preference to any of them, you will need to take into account the conditions for making calls, sending SMS messages, using the Internet, as well as the availability of limits on the listed options.

SuperSimka line

This line includes 4 tariff plans, distinctive feature which is the presence of limits for minutes of conversation and limited Internet traffic. The use of these mobile tariffs from Rostelecom requires a monthly payment subscription fee.

S

The payment for "SuperSimka S" in the amount of 7 rubles is charged daily. Despite this, all the limits provided are calculated for a month of use. It belongs:

  • to an unlimited number of free calls within the network;
  • to Internet traffic in the amount of 5 GB (exceeding the limit leads to a speed limit, which can be restored by connecting additional options).

Attention! Consecutively, you can activate no more than 5 packages of 500 MB of additional high-speed Internet.

A minute of conversation with a subscriber of another operator, as well as sending text messages, will cost 1.5 rubles. At the same time, the first 3 seconds of the conversation are not charged. If there are not enough funds to pay the tariff on the account, then the services cellular communication Rostelecom will be provided at the base rates used in postpaid payment systems.

M

For "SuperSimka M" 199 rubles will be charged monthly. This gives the right to unlimited communication within the network, as well as the ability to:

  • talk free of charge with subscribers of other networks in the home region for 200 minutes per month;
  • use up to 2GB of Internet traffic;
  • send up to 50 SMS messages for free.

If the SIM card is used outside the home region, then the outgoing call will cost 2 rubles per minute. If the limits are exceeded, calls are charged at 1.95 rubles / min. This price also applies to SMS.

L

The monthly subscription fee for the "SuperSimka L" tariff will be 399 rubles. The increase in cost allows you to increase the Internet package to 12 GB, and the number of free minutes for calls with subscribers of other operators - up to 500

XL

The last in the line tariff plan for mobile communications is XL. This offer has the largest amount of limits, extended to:

  • 1500 minutes for calls within Russia;
  • 30 GB fast internet connection.

Because of these additions, the subscription fee increases to 799 rubles per month, which is not suitable for everyone.

Attention! All the presented rates regarding the size of the monthly subscription fee may vary depending on the region of the cellular connection.

Postpaid payment system

Tariff plans from Rostelecom included in this category do not have any restrictions, since you only need to pay for those services that have already been used.

Free

This tariff plan is suitable for those who do not want to waste time on long calculations, since every minute of a conversation, sending an SMS or other action involving the use of mobile communications will cost 1.5 rubles. The same amount will cost 1 Mb of the Internet.

Base

When connecting the basic package, the subscriber will need to pay:

  • outgoing calls to Rostelecom and sending SMS within the region - 1.8 rubles each;
  • sms on mobile numbers operator Rostelecom within the country - 2.5 rubles each;
  • calls to subscribers of other operators - 10 rubles / min;
  • internet traffic - 1.8 rubles / Mb.

However, the "Basic" tariff has a significant drawback: it cannot be replaced with another package of options. To use cellular communications from Rostelecom on other terms, you will need to purchase a new SIM card.

Long distance and international calls

The possibility of making calls within Russia and their cost is determined by the tariff plan chosen by the subscriber for communication within the region. If we are talking about international calls, then the rates for them are the same (in rubles per minute):

  • to the USA and Canada - 49;
  • to the CIS countries - 30;
  • to European countries - 49;
  • to other regions - 69.

Sending an SMS to any of the foreign numbers will cost 5.5 rubles, and a call to a satellite phone - 240 monetary units.

Rostelecom offers tariffs for cellular communications, which can be connected in 65 regions Russian Federation provided that the future subscriber is already a user of one of the operator's other services. This should be taken into account by potential customers of the operator who have not previously dealt with him.

Not so long ago PJSC Rostelecom entered the mobile communications market, offering its customers a virtual operator using MVNO technology. To provide services, the technical base of one of the largest Russian cellular operators Tele2 is used. It is known that Rostelecom owns a 45% stake in its shares. The company informs that all Rostelecom clients, both private and corporate, will be able to connect to the new mobile operator.

Since Tele2's coverage area covers only 65 regions of Russia, residents of these territories will be able to use the services of the virtual operator Rostelecom. Clients are offered a line of 6 different tariff plans that have a different set of minutes and Internet traffic, and mobile tariffs on them differ depending on the region.

Why Rostelecom needs mobile communications?

The goal of the leading Russian telecommunications operator is to provide its subscribers with a whole range of services. Now Rostelecom's product will be offered in 4Play format. That is, the subscriber will be able to purchase a package of 4 services: fixed telephony, home Internet, digital television and mobile telephony. Entering the cellular market, the company will be able to unite into one extensive network landline phones with mobiles. AND tariff policy provides for the use of family tariffs, when home and mobile Internet will be included in one package.

For the convenience of subscribers, the company offers the opportunity to pay different types services on one account. Rostelecom also offers its customers favorable terms purchase equipment such as tablets and smartphones. These mobile devices will be delivered to the buyer with the software already installed ("Interactive TV", "My Rostelecom", "Gosuslugi").

Consolidation in single package services of fixed and mobile communications in Rostelecom are seen as attractive for corporate clients... The company is launching the M2M platform, on the basis of which it is supposed to provide telecommunication services to enterprises of various industries.

A brief overview of the mobile operator Rostelecom

Become a subscriber cellular operator Rostelecom can be every client of the company. Those who are not will be able to connect to mobile communications after purchasing one of the company's service packages (Internet, TV or fixed telephony). Rostelecom SIM card can be purchased from service sellers home communication, and in sales and service centers. The first customers of Rostelecom will have good news: they will have zero cost for calls between the operator's landline and mobile numbers.

Rostelecom's tariff line includes 5 tariffs:

  • Supersimple S;
  • Supersimple M;
  • Supersimple L;
  • Super Sim XL;
  • Super Sim Free.

In addition, there is a separate "Just Internet" tariff for mobile users. Tariff terms differ in different regions. For example, if in Moscow the subscription fee for the SuperSim card S is 199 rubles, then in St. Petersburg it is 120 rubles. In the capital, for this amount, the subscriber receives 200 free minutes to all Russian numbers and 200 free SMS to all operators. And also 2 GB of Internet traffic is provided. Calls to Rostelecom phones throughout the country are free, and to numbers of other operators - 1.5 rubles / minute.

In St. Petersburg, for a monthly fee, the client receives free calls to Rostelecom numbers in the city and region. 200 minutes are allocated for calls to Rostelecom in other regions. Internet traffic is limited to only 500 MB. Calls to other operators cost 1.5 rubles / minute.

For the owner of a Rostelecom SIM card in Moscow, the monthly fee for other tariffs will be:

  • Super Sim M - 399 rubles / month
  • Super Sim L - 599 rubles / month;
  • Super Sim XL - 1199 rubles / month;
  • Super-sim Free - per-minute tariffication is 1.5 rubles / minute.

Forecasts and prospects

The company assumes gradual growth customer basewhich will result in mobile coverage of approximately 15% of existing fixed line subscribers. At the same time, in Moscow and the Moscow region, the demand for Rostelecom's SIM will be significantly lower due to the lack of 2G communication.

The economic effect for Rostelecom looks generally dubious, since a reduced fee is charged for connecting to the service package. The total revenue is divided between the virtual operator and Tele2. Experts see the main advantage for Rostelecom in a significant decrease in net outflow and a decrease in some operating expenses.

Almost everyone has cell phones, so new service from Rostelecom, which allows using mobile SIM cards with tariffs for every taste, is in demand among many customers of this company. This offer is available to subscribers from 65 regions of the Russian Federation (those where there is a Tele2 network, on the basis of which the new cellular communication functions), and the quality of the connection meets all existing standards.

Clients of the company can choose one of six tariff plans of different cost and functionality:

  • Free;
  • Base.

The first 4 tariffs of the Super Simka line offered by Rostelecom include a limited number of connected minutes, gigabytes of Internet and SMS messages provided after a fixed monthly fee has been paid into the account. The last two options (Basic and Free) are focused on making payments after using certain communication services.

Attention! A feature of the Base Rate is the impossibility of replacing it. That is, to use cellular communications on other conditions, you will have to buy a new SIM card.

After a new SIM card with the required tariff has already been purchased, the subscriber is provided with a one-time discount for paying for a city phone number. Also, conversations between landline and mobile devicesconnected to the Rostelecom network are not charged.

How much a Rostelecom SIM card costs can be judged by the monthly cost of the tariff plan connected when purchasing, that is, in each case it will differ.

Super sim card S

The use of the first in the line tariff "Super Simka S" from Rostelecom is carried out on the following conditions:

  • daily withdrawal of the subscription fee - 6.6 rubles (if the subscriber's account has a zero balance, then the charges from the SIM card from Rostelecom will be carried out at the prices of the basic tariffs);
  • monthly limits:
    • on the Internet - 2 GB;
    • for conversations with Rostelecom subscribers - no restrictions.
  • sMS cost - 1.5 rubles;
  • the cost of a conversation with subscribers of other operators within the country is 1.5 rubles / min.

If in the process of using a Rostelecom SIM card the established volume of Internet traffic is exhausted, then the possibility of accessing the Internet will still remain, but with significant speed limitations. You can restore the previous speed until the beginning of the next month, subject to use additional services and options.

The above conditions of the "Supersimka S" tariff plan are relevant for Moscow and Moscow region, but in other regions they may differ slightly.

Super SIM M

The second prepaid tariff in the line is “M” from Rostelecom. For him, a monthly payment is determined in the amount of 199 rubles. In case of switching to this tariff plan, the client can use cellular communication on the following conditions:

  • calls:
    • within the network - free of charge;
    • to numbers of other operators - up to 500 minutes for free;
    • to Baltic and European numbers - 49 rubles / min;
    • to telephones served by operators of other countries - 69 rubles / min.
  • messages within the Russian Federation - up to 50 messages for free;
  • MMS messages - 6.5 rubles.
  • internet traffic limit - 10 GB.

If the client is outside the home region, then 2 rubles per minute is debited from the account for calls to any numbers of Russian operators. In the case when the limits set on the “SuperSimka M” tariff are exceeded, 1.95 rubles are charged per minute of conversation and each message.
Important! When the limit is completely exhausted, the Internet will be connected additional option "500 MB +". On the “Super Simka M” tariff plan of Rostelecom, as well as with other types of connection, it can be used no more than 5 times a month.

Super Sim L

The "Super SIM L" tariff plan from Rostelecom includes a more extensive list of options and services, but the monthly fee is also more impressive and amounts to 399 rubles. When using a SIM card for a mobile phone with such a connection, the subscriber has the right to use the following services:

  • free calls:
    • within the network (unlimited);
    • to other phones (up to 1000 minutes);
  • free SMS messages (up to 50);
  • internet with a traffic limit of 10 GB.

If, when using a SIM card from Rostelecom with this tariff, the established restrictions are exceeded, the charge for calls is debited every minute, and SMS messages will also be paid separately (at basic rates).

Super Sim XL

The final among prepaid tariffs is Super Simka XL. It is the most expensive one and its connection costs 1199 rubles per month. For this amount, the subscriber is provided with the following services:

  • unlimited duration of free calls with other users of Rostelecom mobile and landline numbers;
  • 2000 thousand non-chargeable minutes for making outgoing calls to all mobile numbers of other operators;
  • sending SMS messages (up to 50 per month - free);
  • use of Internet traffic (high-speed connection until the 30 GB pact is exhausted).

Rostelecom rightfully holds the title of the largest telephone operator and Internet provider in the Russian Federation. The company provided maximum two-way communication with its customers to resolve emerging problems.

The operator of the company is in touch with you 24 hours a day! There is no additional charge for calls! You just need to decide on the problem and dial the number of the Rostelecom operator from the ones presented below.

How to call a "live" operator Rostelecom

In order for you to be able to resolve your issue regarding Rostelecom's services as quickly as possible, the company has prudently created departments to help users. The service employee will answer the question if you dial one of the multichannel phone numbers:

    "Call to a single number of the operator Rostelecom"

    Unified service support - you can call the operator Rostelecom directly at one of the official numbers - 8 800 100 08 00, as well as 8 800 18 11 830.

    "Call to the phone of the operator Rostelecom by department"

    Technical support service for equipment - you will receive competent advice on setting up the equipment; and also - on all technical issues related to the provision of access to the World Wide Web, Interactive TV and others. You can contact a specialist to set up the equipment by calling the toll-free number: 8 800 70 71 811.

    Sales service - you can inquire about the services of the company and make an application for their connection by number: 8 800 10 00 800.

    Service for inquiries - you will be informed about tariff plans and the services provided by the company. You will be able to find out the status of the account, the conditions for concluding agreements and activation of the Promised Payment service. If there are complaints about the operator's work, they will be accepted from you. It remains only to call the number of the operator Rostelecom 8 800 70 71 800.

    Autoinformation service - you will learn about the change in the tariff package for servicing local telephone communications and the Internet (applies to individuals). Operator's phone number 8 800 70 73 333.

    Service for mobile subscribers - All subscribers can call the operator Rostelecom at 8 800 30 01 802.

    Support service for CDMA communication users - 8 800 45 00 156; for information support there is a free number 8 800 45 00 159.

    Online Support - For resolving questions about broadband the Internet can be reached at 8 800 30 01 803.

    Claims processing service - All complaints regarding the actions of employees of salons, information services are accepted by phone 8 800 30 01 817.

    In addition to the above list of numbers, in the regions of Russia you can use additional local numbers, which can be easily found on the Rostelecom contact page. Select your region at the top left.

    "Call to the operator Rostelecom abroad" If you are in international roaming mode abroad, then use the number +7 902 18 81 810 (the dialing format is necessarily international!). There is no call fee.

Currently, there are several providers operating in Russia, and one of the most famous is Rostelecom. This company provides its clients with quite wide range services and covers a huge audience. The provider regularly has new offers that not only attract the attention of subscribers, but also raise a lot of questions.

Rostelecom is well aware that despite the efforts to make its products as accessible and understandable as possible, many customers will still have questions, and therefore the provider has organized a customer support center. Knowing how to call the operator Rostelecom, the subscriber will be able to get an answer to almost any question. The operator has provided for the possibility of communicating with a contact center specialist in several ways and below we will consider all of them, you just have to choose the most suitable option for you.

  • brief information

    • Rostelecom's single technical support number is 8-800-100-08-00 or 8-800-100-25-25;
    Rostelecom Contact Center - 611 or 000;
    When in roaming - +7 908 221 00 413;
    From a landline phone - 8 800 300 18 01.

How to call the operator Rostelecom from mobile and landline

Today, almost every city in the country has regional Rostelecom subscriber support offices, but it takes time to visit the company's office, which not everyone is ready to allocate. Rostelecom understands this very well, therefore the possibility of remote customer service was created. The methods discussed below are available for all subscribers of the Rostelecom operator, regardless of their form of service. Rostelecom is available completely free of charge at any time and on any day of the week. There are several numbers for communication with the operator Rostelecom, a call to which can be made from any phone, including when in international Roaming. There is a separate number for each case and they are all listed below.

  1. If a Rostelecom number is used to communicate with the operator, you can use one of the short numbers. Dial the number on your phone 611 ... Then you just have to wait for a specialist's answer. A similar call can be made to number 000 ... It should be noted that it is not always possible to get an immediate response from a customer support center specialist. Often, agents are busy and have to wait for an answer in turn. The waiting time depends on the workload of the contact center. The operator can answer both after a few seconds and after half an hour.
  2. You can also use a single Rostelecom technical support number to communicate with the operator. To do this, dial one of the following numbers on your phone 8 800 100 08 00 or 8 800 100 25 25 ... Similarly to the previous method, the connection with the operator may take some time, depending on the workload of the system. The numbers are available around the clock and are free when making a call from the territory of Russia. If you are abroad, then the next item will be of interest to you.
  3. If you do not know how to call Rostelecom operator in roaming, then just dial +7 908 221 00 413 , then wait for the answer of the specialist and ask him the question you are interested in.
  4. You can call the operator Rostelecom not only from a mobile phone, but also from a landline. To contact a customer support center specialist, dial a single number on the landline phone - 8 800 300 18 01 ... The call is free and available around the clock.
  5. Speaking about how to call the operator Rostelecom, one cannot fail to mention the opportunities provided by registration in personal account... This service allows you not only to contact a specialist online, but also to avoid such a need by independently solving the arisen questions. With the help of the self-service system, subscribers can perform a huge number of different operations. For example, in your personal account you can connect and disconnect services, top up your balance, get acquainted with new offers from the provider, etc.

It should also be noted that for each type of service Rostelecom has provided individual hot lines that allow you to connect with a specialist who specializes in solving specific issues. Thanks to this, subscribers can receive quality support as quickly as possible.
Below are the most popular numbers for such services. We recommend that you familiarize yourself with them and if there is a number among them that is relevant to your question, it will be most convenient to use it.

  • 8-800-300-18-02 or 118-02 - Service technical support subscribers of cellular communication. This can also include the previously mentioned numbers 611 and 000, which are also available for mobile subscribers;
  • 8-800-300-18-03 or 118-03 - Unified technical support service for Internet subscribers; 8-800-300-18-05 or 118-05 - Acceptance of applications for connection of services;
  • 8-800-300-01-00 - Subscriber service telephone system;
  • 8-800-100-08-00 - Sales service operator number.

As you can see, the provider has made a lot of efforts to provide its subscribers with support on the very high level... This concludes this article. Now you know how to call the operator Rostelecom, you just have to choose the most suitable method for you. We hope the material prepared by us was useful for you.