Agreement - Rostelecom. Termination of the agreement with Rostelecom: Internet, telephone, television Rules for the provision of communication services of OJSC Rostelecom

After making a decision to connect the Internet, telephone or television from Rostelecom, an agreement is signed with citizens for the provision of services.

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If for some reason it was decided to turn off the services received, then there is a need to terminate the contract. Let's take a closer look at the procedure for terminating the agreement with Rostelecom.

General points

The procedure for terminating the contract does not entail any complexity, but, despite this, it is necessary to pay attention to some important features. In particular, it all depends on what kind of service we are talking about.

Initial information

Only those citizens whose personal information was entered into the agreement and are consumers can terminate the agreement with Rostelecom for telephone, Internet or television.

Often there are situations in which:

• the subscriber does not have the opportunity to personally contact one of the company's offices due to his constant employment or distance from his place of residence;
• the subscriber died.

In the first situation, it is possible to send the necessary documentation by mail. To minimize the risk of loss in transit, it is recommended that you send copies.

In this case, you will have to wait a long time for the response to the generated request, which is why this option is not recommended.

In the second case, it is necessary to apply to the legal successors with supporting documentation of the death of the subscriber.

Significance of the agreement

The service agreement is a confirmation of the legal relationship that has arisen between the client (consumer of services) and Rostelecom.

In other words, the contract bears a legal subtext used to protect the interests of each party.

Legal framework

The main regulatory document that regulates the issue under consideration is considered to be the Federal Law “On Protection of Consumer Rights”.

In particular, Article 32 allows citizens to refuse at any time to provide services that they are unhappy with.

The key point in this case is the full payment for the service received and, if necessary, compensate for the costs incurred.

Specifics of terminating an agreement with Rostelecom

The procedure for terminating a contract entails many pitfalls, which are extremely important to know about in order to minimize the risks of various misunderstandings.

List of required documents

The main list of documentation includes:

• internal passport of Russia;
• certificate of ownership of real estate in the original + copy format;
• real estate purchase and sale agreement;
• an agreement that was signed with Rostelecom for the provision of services.

With the collected package of documents, you must contact one of the offices of the company and submit together with the application.

A power of attorney to terminate the Rostelecom communication services agreement can be drawn up for any representative if it is impossible to submit the documents with his own hand.

Submission of an application (form)

The procedure for drawing up an application does not entail any difficulties. It is enough only to be attentive to the information specified in the document, and to exclude the possibility

In addition, you additionally need to pay attention to some nuances, namely:

• if the agreement is signed without the purchase of the equipment, then it is leased, because of this it follows that it must be handed over to the company;
• in the case of purchasing equipment in installments, before terminating the agreement, you must fully repay the existing debt obligations;
• if the equipment is repurchased, it does not need to be returned.

Photo: statement of termination of the contract with Rostelecom

This must be remembered in order to minimize the risks of misunderstanding.

Nuances of the procedure

Depending on what kind of service you plan to refuse, the termination procedure may carry various features. For this reason, we will consider each situation separately.

On the internet

In most cases, the procedure for terminating an Internet contract is carried out due to the lack of a really declared speed.

Most consumers mistakenly believe that the provider is obliged to always provide the highest possible speed, despite the fact that nothing is specified in the agreement (for example, a specific speed is indicated, but if possible, it will be provided above).

Often the slowdown occurs during rush hour, when many users return from work or office and start using the Internet for their needs. Do not forget about possible technical failures on the line of an upstream provider.

If a decision is made to switch to another provider, then you should study the content of the contract to find out on what conditions the router or modem was provided.

If there is no such item in the text, then you need to return it. If the declared purchase amount has not been repaid, then you must initially repay the existing debt obligations.

Often the reason for termination can be disagreement with the increase in the established tariff.

To home phone

Since the advent of cellular communications and mobile phones, the demand for landline phones has dropped significantly. Many are convinced that such expenses are useless and decide to disconnect Rostelecom's communications.

Before contacting the office, you first need to call the support service and declare your intentions and find out where you can terminate the agreement with Rostelecom.

It is not excluded that in this situation the company manager will call back and offer more economical tariffs. Thanks to this, you can significantly save your family budget.

In case of serious intentions to turn off your home phone, you should initially check for the presence or absence of debt.

On television

Interactive television has become very firmly established in modern life. Moreover, this is due not only to the fact that the image quality is much better from a conventional antenna, but an extended list of services is also provided.

If you wish, you can watch channels simultaneously on several TVs, thanks to the use of the Multiroom service.

In order to receive services from Rostelecom, you must use a set-top box or video sender.
Their cost is high and in most cases we are talking about buying in installments.

If the installment period is not completed, then the period of termination of the contract must initially be paid off the debt obligations.

If the equipment has been leased, then it is mandatory to hand it over in the proper form.

How to find out if there is a debt

Before contacting one of the Rostelecom offices and writing the corresponding application, it is imperative to make sure that there is no debt on the personal personal account.

You can find out the necessary information:

• by calling the company's hotline;
• using a personal account;
• using a mobile application.

It is possible to find out about the debt by personal contacting the company office. Only after the debt obligations have been repaid, it will be possible to write a statement to terminate the contract.

It is necessary to pay attention to the fact that terminals and ATMs are installed in many offices of the company in order to pay fees according to tariffs.

They can not only pay debt obligations, but also make monthly payments. Everyone has the right to choose the best option for themselves.

Can I cancel through my personal account (online)

In order to form a request to terminate the receipt of Rostelecom services, you must pass authorization in your personal account.

After that, you need to go to the category of service provision and select “Voluntary blocking”. After such a function is activated, the amendments made must be saved.

Approved by the President of OJSC Rostelecom
Rules for the provision of communication services by OJSC Rostelecom to legal entities
1. General Provisions

1. 
   Scope and regulation
   1. 
      The rules for the provision of communication services by OJSC Rostelecom to legal entities (hereinafter referred to as the “Rules”) have been developed in accordance with the Civil Code of the Russian Federation, the Federal Law “On Communications”, other applicable laws of the Russian Federation and regulate the relationship between the Subscriber and the Operator in the provision of communication services provided for Agreement.
   2. 
      These Rules are an integral part of the Agreement and the Subscriber, by concluding the Agreement, agrees to their terms.
   3. 
      If a separate agreement of the Parties establishes other conditions for the provision of Communication Services of the Operator than those provided for by these Rules, the rules of a separate agreement apply.
   4. 
      Communication services are provided by the Operator in accordance with the current legislation of the Russian Federation, the Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. The details of the Operator's licenses are posted on the website of OJSC Rostelecom rt.ru (Certificate of Mass Media Registration No. FS77-38643) and at places of work with Subscribers:

Intrazonal telephone communication services	№ 86466	Issued by Roskomnadzor	04.10.2002 – 16.02.2016
Local telephone communication services, with the exception of local telephone communication services using payphones and public access facilities	№ 86464	Issued by Roskomnadzor	04.10.2002 – 27.01.2016
Long distance and international telephone communication services	№ 29777	Issued by the Ministry of Communications of the Russian Federation	11.12.2003 to 11.12.2013
Telematic communication services	№ 86475	Issued by Roskomnadzor	15.05.2007 to 16.02.2015
Communication services for cable broadcasting purposes	№ 86459	Issued by Roskomnadzor	05/06/2011 to 03/26/2016
Communication services for data transmission, except for communication services for data transmission for the purpose of transmission of voice informatization	№ 86473	Issued by Roskomnadzor	15.05.2007 to 27.01.2016
Communication services for data transmission for the purpose of transmitting voice information	№ 86474	Issued by Roskomnadzor	May 25, 2006 to May 25, 2016

1.2. Concepts and definitions

For the purposes of these Rules, the following concepts and definitions are used:

"Certificate of delivery and acceptance of the services rendered" means a formalized document confirming the proper provision of Services to the Subscriber and signed by the authorized representatives of both Parties to the Agreement.

"Subscriber" - a legal entity with whom the Agreement has been concluded when allocating a subscriber number (s) and / or a unique identification code for these purposes;

"Subscriber device" ("Subscriber equipment") - technical means in the legal possession of the Subscriber, including software, that provides the Subscriber with access to the Operator's Services by connecting this device (equipment) to the Operator's communication network.

"Agreement on the provision of communication services (" Agreement ") - an agreement between the Operator and the Subscriber in accordance with which the Operator undertakes to provide the Subscriber with Services, and the Subscriber undertakes to accept and pay for the Services provided to him.

"Supplementary agreement" - any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement regarding the list of Services provided by the Operator, the Tariff plan used, terms of provision and other essential conditions of the Agreement.

"Personal Area" - is an automated self-service interface for users of communication services of OJSC Rostelecom posted on the corporate website of OJSC Rostelecom, or on the local sites of Macroregional branches of OJSC Rostelecom, which allows users to independently control the status of an account, order details on telephone communications, telematic communication services and services data transmission networks, view the list of issued invoices and payments made, gain access to additional services of OJSC Rostelecom, as well as perform other legally significant actions. Subscribers' access to the Personal Account is organized subject to the appropriate technical capabilities of OJSC Rostelecom.

"Operator" - Rostelecom".

« Reporting period”Means a period of one calendar month in which the respective Services were provided.

"Rules" - this document, as well as annexes, additions and amendments to it.

"Rules for the provision of communication services" - Rules for the provision of local, intra-zone, long-distance, international telephone services, approved by Decree of the Government of the Russian Federation No. 310 of 05/18/2005, Rules for the provision of communication services for data transmission, approved by Decree of the Government of the Russian Federation No. 32 of 01/23/2006, Rules for the provision of telematic communication services, approved by Decree of the Government of the Russian Federation No. 575 of September 10, 2007, the Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by the Government of the Russian Federation No. 785 of 22.12.2006.

« Settlement period»- a calendar month starting immediately after the Reporting Period.

"Parties" - Subscriber and Operator, referred to together.

"Operator's communication network" ("Communication network") - technological system, which includes the means and communication lines necessary for the provision of Communication Services to the Subscribers on the basis of the relevant licenses.

« Rate"Means the price at which the payment for the rendered Service between the Parties takes place.

"Tariff plan" - a set of price terms on which the Operator offers to use one or more communication services.

« Service"Means each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.

The parties use the concepts and definitions given in this article when interpreting these Rules and the Agreement.
2. Procedure and conditions for concluding, changing and terminating the Agreement

2.1. Conclusion of the Agreement

2.1.1. Communication services are provided on the basis of an Agreement concluded between the Operator and the Subscriber.

2.1.2. The Agreement is signed in two copies of equal legal force - one for each of the Parties.

2.1.3. These Rules are an appendix and an integral part of the Agreement, posted on the Operator's website, at the points of service provision and places of work with the Operator's Subscribers.

2.1.4. Using the Operator's Services means the Subscriber's unconditional consent to these Rules.

2.1.5. Services are provided by the Operator to the Subscriber if technically possible.

2.1.6. At the request of the Subscriber, the contract can be concluded for a specified period. If the Parties have not agreed in writing on the term, the Agreement is considered concluded for an indefinite period.

2.2. Changes and additions to the terms of the Agreement

2.2.1. All changes and additions to the Agreement are made in writing, by agreement between the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or by drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When the Agreement is changed, the rights and obligations of the Parties shall be deemed changed from the moment of the conclusion of the corresponding Supplementary Agreement, or - in the event of the unilateral amendment of the Agreement - from the moment the authorized Party takes the appropriate actions aimed at changing the Agreement.

2.2.2. Amendments to the Agreement regarding the list of provided Services or Tariff plans are carried out by concluding an Additional Agreement between the Parties (change of the tariff plan for local telephone services is carried out upon a written application of the Subscriber), and if the Operator is technically feasible - interactively, through the Personal Account

2.3. Termination / termination of the Agreement

2.3.1. The Agreement can be terminated at any time by agreement of the Parties.

2.3.2. Subject to payment for the Services provided, the Subscriber has the right at any time, subject to the requirements of clause 3.3.5 of the Rules, to unilaterally terminate the Agreement by issuing an application for unilateral termination of the Agreement and transferring the application to the Operator. The date of acceptance of the application by the Operator is the date of termination of the Agreement.

2.3.3. The Operator has the right to unilaterally terminate the Agreement if the Subscriber does not eliminate the violation of the requirements established by the Federal Law "On Communications", the Rules for the provision of communications services or these Rules (including non-payment for Services) within 6 (Six) months from the date of receipt by the Subscriber notifying the Operator in writing of the intention to suspend the provision of the Services.

2.3.4. In case of termination of the Subscriber's right to own and use the premises specified in the Agreement, in which the equipment for the provision of the Services is installed, the Agreement with the Subscriber shall terminate.
3.Rights and obligations of the Parties

3.1. The operator is obliged:

3.1.1. Provide the Subscriber with Services in accordance with the legislation of the Russian Federation, licenses, the Agreement, these Rules.

3.1.2. Eliminate malfunctions that impede the use of the Services, at the request of the Subscriber, taking into account the technical capabilities within the time limits established by the current regulations, and the malfunctions that have arisen through the fault of the Subscriber, take into account the technical capabilities for an additional fee, in accordance with the current Operator's Tariffs.

3.1.3. Notify the Subscriber of the Operator's changes in the Tariffs for the Services within the time frame and in the manner provided for by the current legislation and the Agreement.

3.1.4. When connecting to the Services, the Operator is obliged to send the Subscriber 2 (two) copies of the Certificate of the beginning of the provision of services within 3 (three) working days from the date of signing the Agreement by the Parties. The date of the commencement of the provision of the Services is the date specified in the relevant Act of the commencement of the provision of services.

3.1.5. Before the 5th (fifth) business day of the Settlement Period, send the Subscriber a signed Acceptance Certificate of the services rendered in duplicate.

3.2. The operator has the right:

3.2.1. By notifying the Subscriber, suspend the provision of the Services to him in case of violation by the Subscriber of the requirements related to the provision of these Services and established by the Federal Law "On Communications", other regulatory legal acts and the Agreement, including violation of the terms of payment for the Services provided to the Subscriber and the obligations provided for in clause 3.3 .nine. of these Rules, until the violation is eliminated or documents are submitted confirming the payment to the Operator of the cost of the Services rendered (if the suspension of the provision of the Services was caused by a violation of the terms of their payment).

3.2.2. Submit proposals for amending the Agreement, connecting the Subscriber to new Services by posting an offer on the OJSC Rostelecom website www.rt.ru or in other media, or by sending a written notice to the Subscriber on account forms or in other ways. The Operator has the right in the posted offer to establish the procedure for the Subscriber's acceptance of the Operator's offer to amend the Agreement, connect new (additional) Services. The performance by the Subscriber of the actions provided for in the offer confirms the conclusion between the Operator and the Subscriber of an additional agreement on changing the terms of the Agreement.

3.2.3. Independently set and / or change the Tariffs for the Services, provided that the Subscriber is notified at least 10 (ten) days in advance of the introduction of these changes by posting the relevant information on the OJSC Rostelecom website www.rt.ru or in other media or directions notifications in another acceptable way. The Operator has the right to additionally notify the Subscribers about the introduction of changes by posting information about the change on account forms, in places of work with Subscribers, as well as using electronic, facsimile, written messages, etc.

3.2.4. Require the Subscriber to fulfill obligations under the Agreement, incl. unfulfilled monetary obligations to the Operator, transfer (assign) to third parties the right to demand the fulfillment of these obligations with the provision of information necessary for this about the Subscriber and his obligations. In this case, the consent of the Subscriber is not required for the transfer (assignment) to a third party of the specified right of claim from the Subscriber.

3.2.5. To transfer information about the Subscriber to the operators of interacting communication networks for the purpose of making mutual settlements for the Services and considering claims.

3.2.6. Suspend the provision of Services under the Agreement in the event that the Subscriber uses subscriber numbers or dedicated communication facilities to provide Services to third parties.

3.2.7. Demand compensation by the Subscriber for losses (in the form of lost profits) for the period of forced suspension of the provision of the Service, arising from damage and / or downtime of the Operator's equipment through the fault of the Subscriber, at the rate of the Tariff for the corresponding Service in proportion to the time of suspension of its provision.

3.2.8. Demand reimbursement of the full cost of restoring the Operator's equipment in case of its damage due to the fault of the Subscriber, and in case of non-return of the equipment by the Subscriber - full payment of the cost of the equipment.

3.2.9. Provide (send) the Subscriber information, including advertising, about the Operator's Services, methods and conditions for their provision and order in accordance with the requirements of the current legislation.

3.3. The subscriber must:

3.3.1. Pay for the Services in full and within the terms specified in the Agreement, in accordance with the Operator's Tariffs effective at the time of the provision of the relevant Services.

3.3.2. Notify the Operator in writing of the termination of the Subscriber's right to own and / or use the premises in which the Subscriber's user (terminal) equipment is installed, specified in the Agreement, about the change in the registration address, mailing address, and corporate name of the Subscriber specified in the Agreement, within a period not exceeding 60 calendar days from the date of the corresponding changes. Notify the Operator in writing about the change in the delivery address of invoices, invoices within 3 days from the date of its change, or (if technically possible) through the "Personal Account".

3.3.3. To notify the Operator about all cases of interruptions in the services provided to the Subscriber.

3.3.4. During working hours, provide unimpeded access for the Operator's employees who have presented the appropriate certificate to perform work required in pursuance of the Agreement, as well as for inspection, repair and maintenance of facilities, structures, communication lines in premises, as well as on land plots owned and (or) use of the Subscriber. If it is necessary to carry out work on the organization of the access line, ensure that the necessary permits and approvals are obtained from the owner of the territory (premises) on which the Operator's equipment and / or the Subscriber's equipment is located, to carry out work on laying a cable, building a cable duct and organizing a cable entry, as well as on the placement and power supply of the Operator's equipment.

3.3.5. In the event of a unilateral complete (partial) refusal to execute the Agreement, notify the Operator in writing prior to the expected date of disconnection of the Service, and also pay the Operator the cost of the Services provided in the amount stipulated by the Operator's Tariffs effective at the time of their provision. Payment must be made on the date of the respective refusal to perform the Agreement specified in the notification, but not later than the date the Operator receives the above notification.

3.3.6. Prevent unauthorized connection of user (terminal) devices and other terminal equipment to the network, connection to other subscriber lines, as well as unauthorized connection to the telecommunication network of user (terminal) devices with dedicated subscriber numbers in excess of the number stipulated in the Agreement, the corresponding Supplementary Agreements.

3.3.7. Prevent the use of communication means to deliberately create conditions for other subscribers that impede the use of the Services, as well as interfere with the normal functioning of the communication network.

3.3.8. Do not use the user (terminal) device and (or) a dedicated subscriber number for the provision of Communication Services to third parties, including by organizing gateways for access to the communication network, IP-telephony, etc.

3.3.9. Use only certified hardware and licensed software when receiving the Services.

3.3.10. Within 3 (three) working days from the date of receipt, provide the Operator with a signed Certificate of the beginning of the provision of services or provide a reasoned refusal. If the Operator has not received a Service Start Act signed by the Subscriber or a reasoned refusal has not been received by the Operator within the above period, the date specified in the Service Start Act is considered to be the start date of the Services. In case of receipt of a reasoned refusal, the Parties draw up a bilateral act with a list of necessary improvements and an indication of the timing of their implementation.

3.3.11. When concluding the Agreement, familiarize yourself with these Rules and Tariffs / Tariff plans of the Operator.

3.3.12. Within 10 (ten) working days from the date of receipt, provide the Operator with a signed copy of the Acceptance Certificate for the services rendered.

3.3.13. Not to take actions deliberately aimed at disrupting the normal functioning of the Operator's equipment, to gain unauthorized access to the equipment or the Operator's communication network.

The form of the Agreement on the provision of communication services, together with the details of the operator, the rules for the provision of communication services, is posted for review on the operator's website and is available at the link http://www.onlime.ru/abonents/documents/.

The appearance of the form of the Agreement looks like this:

It is important to note that the completion of the Agreement takes place in the subscriber department or service centers of the operator by the potential subscriber personally, or by an authorized person in the presence of a drawn up power of attorney to conclude an agreement with Rostelecom. In any case, the issuing individual is required to provide a passport.

When filling out, in addition to passport and registration data, the necessary options for the provision of additional are marked with checkmarks.

Before going to conclude an Agreement with Rostelecom, we recommend that you thoroughly study the Rules for the provision of communication services of PJSC Rostelecom to individuals. By the way, there are repeated references to them in the contract form itself, printed in small print at the bottom of the document. You may not be able to change the form of a standard agreement, but you can always show yourself as a legally competent person, and, if necessary, require the drawing up of a protocol of disagreements to the agreement being concluded, in which disputable points can be taken into account.

Equipment rental

Usually, providers arrange various promotions for shareware provision of equipment, which significantly interest potential customers. And in combination with "tasty" tariffs, it seems unrealistic to refuse.

When renting equipment, do not forget to require the registration of an equipment acceptance certificate, as an addition to the main Agreement.

In the future, if you decide to terminate the contract, you will have to return the equipment to the operator. And, if the acceptance certificate is absent, you will have to compensate the cost of the equipment in full

Please note that if you have refused the services of Rostelecom, and the equipment has not been returned, then the rent will continue to accrue to you, but not at the prices of the promotion, but at the basic rate.

Contract number

An important point to remember is the contract number or, otherwise, the personal account. It will come in handy when making payments for the Internet both at stationary payment points, and online payments or using payment terminals. If you only use your home phone, you don't have to remember the contract number, just remember the phone number

You can find out the contract number by going to the official website http://www.rostelecom.ru/, by selecting your region in the upper right corner of the page and only then, by entering your Personal Account after entering the login and password provided by the operator upon connection, in the settings you will see the desired a combination of 14 digits (framed in the figure)

If you are not an Internet subscriber, you can see your personal account in the monthly receipt sent to you.

Public offer agreement

Usually, contracts are concluded as follows: one party sends an offer to conclude an agreement, and the other party, in case of agreement with the terms, signs an agreement. But contractors may not always be in one place at the same time to conclude an agreement. Plus, the operator (in our case, Rostelecom) can offer the conclusion of a contract or annexes to it at the same time to an unlimited number of subscribers by publishing the text of the proposal on its official website or in the media. This is the offer of the offer.

The contract is concluded by the mutual expression of the will of the counterparties, when the person who received the offer, by his certain actions (registration on the website, making a payment, etc.) accepts his consent.

This should be taken into account when preparing a claim for filing a lawsuit against Rostelecom, if such a need arises and the Agreement or its Supplements were previously accepted.

More information about Rostelecom's offer proposals can be found on the operator's official website https://moscow.rt.ru/service/srvhometel/tel_dictionary/doc_tel.

Starting cooperation with Rostelecom, each client signs an agreement. This is how an agreement is concluded for any service, be it television, mobile communications or the Internet. To refuse them, you need to write a statement on termination of the relevant agreement. This material provides a complete list of documents and ways in which this can be done.

Application for termination of the contract

First, the actual client of the company needs to download the termination of the contract. Open the downloaded document in a text editor and see the following:

The position and surname of the person to whom it is addressed has already been entered in the "head" of the application. The user only needs to indicate his full name and enter the following information in the empty fields:

• from what date he refuses the services of the company;
• the number of the contract (can be found in the document that you signed during the conclusion of the agreement with Rostelecom);
• reasons for refusal;
• date and signature.

Before transferring the document to the service provider, it is necessary to pay in full. Re-read the agreement signed earlier and make sure that you did not lease or install any equipment from Rostelecom. If they did take it, then the debt must be paid in full.

The second important point concerns the time of termination of the contract. If the latter states that in case of refusal from services earlier than a year later, the client undertakes to pay the company some compensation, it will have to be done. The contract will be terminated only after the fulfillment of all the described obligations.

Termination of the Internet contract

Why can a client refuse the services of his provider? Most likely due to the fact that the real Internet speed is much inferior to that which the company guaranteed to provide. There is one important nuance here that causes various misunderstandings.

In the contract for the supply of Internet services, the maximum Internet speed is always indicated. This does not mean at all that it will always be like this. At certain times of the day, the load on the provider's lines increases and the Internet speed drops.

This usually happens in the evenings, when most of the users return home and enjoy “plunging” into the World Wide Web. Due to congestion, all kinds of technical failures are possible, and not just a drop in Internet speed.

If you nevertheless decide to change your provider in the hope of getting better services, first re-read your agreement with Rostelecom. If you rented a router, you will have to return it to the company. Have you purchased the equipment in installments? Be so kind as to pay off the balance of your debt!

Termination of a television contract

Rostelecom's interactive television is attracting more and more viewers. To ensure the quality of the broadcast, the company provides excellent equipment. No less tempting are the large number of interesting channels, as well as additional services, which can be found on the Rostelecom website.

One of them is Multiroom. This is a service thanks to which you can watch programs on several TVs at once. The Mulscreen service allows you to enjoy gorgeous broadcast quality on your laptop or phone. In order to enjoy all these benefits, when signing a contract, the client receives - usually in installments - rather expensive equipment: a video sender and a set-top box.

The installment plan is most often provided for 36 months. If the client refuses the services of Rostelecom earlier than this period, he, accordingly, will have to pay the remaining amount in full. If the listed equipment was rented, you just need to pay for using it in the current month.

Termination of the contract by telephone

Now almost everyone uses mobile communications. Accordingly, the need for a home landline phone is gradually disappearing, and many Rostelecom customers decide to turn it off. To do this, call the technical support of the company and voice your request to the operator.

Almost certainly the manager will immediately offer an economy tariff from Rostelecom. With its help, you can significantly reduce costs and thus not turn off your home phone. Doesn't that suit you too? Then check if there are any debts on your account. If there is a debt, settle with the company using a bank card and demand that the phone be disconnected.

List of documents required for termination of the contract

The previously downloaded and completed application form for termination of the contract must be printed out and taken to the office of the company. The following documents should be attached to it:

• passport;
• certificate of ownership of the apartment (along with a photocopy of this document);
• sales contract, if the property was purchased by you (+ copy);
• the actual agreement with Rostelecom.

You can choose the nearest office of the company in the list of Rostelecom branches. Be sure to call the manager before your visit. Find out if this office accepts applications for termination of contracts (some may not get this service).

If the company's representative office accepts applications, but for some reason they refused you, be sure to find out the reason. By law, the client must fulfill all the terms of the contract. The agreement can then be terminated. Perhaps a representative of Rostelecom will point out just at this moment.

If there are no legal obstacles, and you still don’t want to accept your application, complain to the management of the company in your city. Send a certified letter to the central office and state in detail the essence of your problem.

Attention! If you stop paying for the phone or the Internet, the contract with the service provider is not automatically canceled! But your debts continue to grow, which will very soon lead to the need to closely and extremely unpleasantly communicate with collectors.

Do not be lazy, write a statement and properly terminate your relationship with Rostelecom! Also, do not forget: you can temporarily disable the service if you plan to leave for a long time. Upon return, it can be reconnected under the same conditions.

When connecting to the Internet, television or telephone communication between the consumer and Rostelecom, an appropriate service agreement is concluded, the content of which spells out the terms of these legal relations. It is not uncommon for one of the representatives of the specified contractual relationship to terminate further cooperation and initiate the process of terminating the contract. Often the consumer wishes to cancel the contract. For this, an appropriate application is drawn up, in the content of which the desire to terminate the contract is indicated.

If the client wishes to terminate further cooperation with Rostelecom, the client may encounter some difficulties, due to the fact that the company has recently put forward its own conditions, which complicate the process of terminating the contract.

It's important to know...

Reasons for terminating the agreement with Rostelecom

In order to prematurely terminate the contract with Rostelecom, the user of telephone communication, Internet or television must provide compelling reasons for terminating the contract.

Legal grounds for terminating the contract:

• Internet speed does not correspond to that specified in the content of the concluded contract with Rostelecom;
• If the quality of telephone communication is worse than that specified in the contract;
• The quality of the television provided by Rostelecom does not correspond to that specified in the content of the contract;
• Frequent breakdowns or problems occur that are resolved over a long period of time;
• The tariff differs from that which is spelled out in the content of the signed document;
• Rostelecom's competitors offer more favorable conditions that the consumer wants to take advantage of.

The procedure for terminating the agreement with Rostelecom

According to the article numbered, every citizen has the right to refuse the services provided. He has the right to do this at any time. The main condition for terminating the agreement is the existence of legal grounds and the absence of debts to the company for the work already done. If necessary, the subscriber is obliged to compensate the monetary losses incurred by the service provider. In addition, the consumer must adhere to a certain order of actions, which is regulated by the regulatory legal acts of the Russian Federation.

Procedure for terminating an agreement with Rostelecom:

1. Based on the information provided, the first thing to do in order for the contract to be canceled without problems is to pay off existing debts. Next, you need to collect a certain package of documents;
2. After the necessary documents have been collected, the initiator of the termination is required to go to the Rostelecom office and fill out an application. The appeal is drawn up on a special form, which the client must receive from the specialist of the service center. It is required to note that it is possible to draw up the submitted application in advance. To do this, the initiator of the termination of the agreement with Rostelecom needs to go to the official website of the company and download the application form. It is recommended to avoid third-party web resources, as they may have not up-to-date application forms;
3. At the next stage, the consumer must return to Rostelecom employees the equipment that was transferred when the contract was concluded. The presented step is relevant in situations where a router, set-top box or other equipment is leased from a company. If the client uses his own equipment or purchased it from Rostelecom, then it is necessary to proceed to the next stage;
4. Payment of the invoice received from the company.

Only the person whose data is specified in the content of the contract has the right to initiate the process of terminating the agreement with Rostelecom for the Internet, television or telephone communications.

However, the following situations are not uncommon:

• The subscriber does not have the opportunity to personally contact the company with a request to terminate further cooperation. The reason for this may be the employment of the consumer or the fact that he lives far from the branch of Rostelecom;
• Death of the subscriber.

In the first situation, it is possible to send documents using postal services. In order not to lose the originals of documents during shipment, it is recommended to make copies certified by a notary office. However, in the situation presented, the initiator of the termination of the contract with Rostelecom will need to wait longer for a response. Based on the specified information, if the consumer has the opportunity to personally bring documents to the branch of the company, then it is recommended to do just that.

Another way to terminate the agreement with Rostelecom is to engage a third party. To do this, the subscriber must first issue a power of attorney for an attorney. The document must be certified by a notary office.

If the consumer who has entered into an agreement with Rostelecom has died, then in order to initiate the process of terminating the contract in this case, the subscriber's relatives must contact the company's branch with an application and the necessary package of documents.

If the contract is lost

In the presented case, the user of the Internet, television or telephone should contact the office of the company with which the contract was concluded and report its loss. The issue is easy to solve, since Rostelecom employees have the opportunity to find the concluded agreement in the company's database. This is done using the client's passport data. The contract is then printed out and handed over to the client. If there is a copy of the agreement and grounds for termination of the contract, the subscriber has the right to submit an application for termination.

If the contract is concluded for a third party

The procedure for terminating the agreement concluded with Rostelecom for the Internet, television or home telephone should take place with the personal participation of both parties to the contractual relationship. This means that the person whose data is included in the content of the contract must personally apply to the company with a request to initiate the termination of the contract. If the represented participant in legal relations is not able to personally go to the Rostelecom office, then he needs to issue a power of attorney in the name of the consumer, having assured it in a notary office.

In addition to the power of attorney issued in the name of the attorney, he must have with him a copy of the passport of the person whose data is written in the content of the contract, as well as his passport. The list of other documents does not differ from the package of documents that are required to be provided to Rostelecom employees in a standard situation.
It is important to note that the person who is sent to the Rostelecom office with the intention of initiating the termination of the contract will have to pay off the debt, if any, and not the person whose data is specified in the contract. Based on this, it is recommended to pay off all debts in advance and check that the equipment provided by the company when signing the contract is paid.

To home phone

To refuse home telephone services, a client who has entered into an agreement with Rostelecom is obliged to take a standard service document and go to the company's office.

If the contract cannot be found, since it was signed long ago, then you should remember in whose name it was issued. Only the person with whom Rostelecom has entered into a service document has the right to initiate the termination process. On his behalf, an application is required to turn off the home phone. If the person represented for some reason cannot do this personally, then it is possible to draw up a written power of attorney for another person, which will initiate the procedure for terminating the contract with Rostelecom. The document must be certified by a notary. Duplicates of both passports - the authorized person and the owner of the contract - are attached to the application.

On the internet

Upon termination of the agreement with Rostelecom on the Internet, the procedure is similar to that which was spelled out in the previous paragraph. Before going to the company's office with a statement about the termination of further cooperation, the initiator of the termination is required to pay off all debts to Rostelecom, if any. Otherwise, penalties will be imposed, which must be paid additionally.

On the Internet and cable TV

In a situation where an agreement with Rostelecom was issued for the provision of cable television and the Internet, the procedure for terminating the contract is more complicated.
When concluding a contract, in addition to a package of Internet services, Rostelecom employees offer the consumer to rent equipment from them, which is fully compatible with the provider's transmission lines. In addition, the company's employees impose a fine for early termination of the contract, which is equal to 500 rubles. For the use of the leased equipment, it is required to pay a rent or fully redeem it - this depends on the conditions specified in the content of the agreement.

In the presented case, there may be a fraudulent scheme, which is why the client is advised to carefully read the document before signing!

The content of the standard agreement for the use of the equipment by the consumer states that the subscriber has the right to sell it to Rostelecom until its full cost has been paid off. However, it is not profitable for the employees of the company to accept the equipment, even if it is working properly. To do this, they refer to an internal order that does not allow them to terminate the contract on favorable terms for the client.

What should a subscriber do in order not to redeem the equipment upon termination of the contract?

1. First, you need to file a formal claim, which is sent to the CEO of Rostelecom. The complaint must be compiled in 2 copies, one of which remains with the subscriber. On the specified document, the client should receive the signature of an authorized person of the company, which confirms that the second copy has been received;
2. In the text of the complaint, special attention is paid to the fact that the employee of Rostelecom refuses to accept the equipment, referring to the internal order of the company and that this contradicts the rights of the consumer;
3. The period of time is indicated during which Rostelecom employees must consider the claim. After the expiration of the allotted period, the subscriber has the right to apply to the court to protect his interests;
4. At the end, the date of drawing up the claim is noted, and the subscriber's signature is also put.

Often, after these actions, the employee of the company changes his point of view and agrees to terminate the contract after renting out the equipment leased out. It is required to hand over the equipment in order not to pay rent for it in the future.

Required documents for termination of the contract

When contacting the Rostelecom office with a request to terminate the agreement, the subscriber must have a certain package of documents with him.

Documentation list:

• Original passport of the initiator of termination;
• A copy of the communication services contract concluded with Rostelecom (if there is no agreement, then it is possible to do without it. This is due to the fact that another copy is in the company's archives);
• An act confirming that the subscriber has received equipment for rent from the provider (acceptance certificate). The submitted document is issued to the client when he purchases equipment from Rostelecom or leases it;
• Documents for the equipment that is prescribed in the act (this item is mandatory for those customers who, when concluding contracts, received a set-top box or routers for rent from the provider);
• Power of attorney certified by a notary. The submitted document is required if the interests of the subscriber are represented by another person.

Upon termination of the contract, the equipment must be returned to Rostelecom if the content of the contract indicates that it was leased to the subscriber. Its non-refund will lead to the fact that the client will continue to receive monthly bills, the size of which will be larger than the previous ones, although the company will no longer provide services.