How to terminate the agreement for Rostelecom services and return the equipment? Termination of the agreement with Rostelecom Rostelecom agreement with individuals

To obtain the right to use the services of Rostelecom, the client concludes an appropriate agreement with the provider. It contains the conditions for the provision of the necessary services and the provisions governing the issue of cancellation of the agreement. To a certain extent, they complicate the process of terminating the agreement with Rostelecom and therefore require special attention from the subscriber.

There can be many reasons to refuse service, including:

• low speed of the Internet connection;
• insufficient signal quality when watching TV or using a home phone;
• too long resolution of emerging communication problems;
• unprofitableness of the offered tariffs;
• availability of more favorable offers from other providers.

But regardless of what exactly caused this decision, the procedure for canceling the contract with Rostelecom is carried out in the same way.

Required documents

The basic package of documents required to terminate the agreement includes:

• a copy of the contract for the Internet, TV or telephone communication, which is in the hands of the user;
• identity card (passport);
• an act of acceptance and transfer of equipment (if any) together with the device itself, on which the paper was issued;
• certificate of ownership of the apartment (original and photocopy).

Having prepared the papers from the above list (only the first two points are mandatory, the rest are taken into account as needed), the user must personally appear at one of the Rostelecom offices.

There he will be able to familiarize himself with a sample application for termination of the contract and, focusing on it, draw up an appropriate document. However, to save time, it is recommended that you print the application form yourself and fill it out right at home, and then hand it over to Rostelecom employees along with other documents.

The following information should be reflected in a self-written statement:

• data of the employee in whose name the paper is drawn up;
• Name of the applicant;
• passport data;
• No. of the contract and the details of the company contained in it;
• date of preparation.

Zoom in

The document must be completed with the signature of the originator.

Important! Submission of a certificate of ownership of the apartment is not mandatory, but significantly speeds up the procedure for canceling the contract.

Termination of the agreement with Rostelecom (step by step)

If we describe the process of canceling an agreement on the provision of communication services step by step, then it will include the following points:

1. Repayment of all outstanding payments for Rostelecom services.
2. Return or redemption of used equipment.
3. Collecting the necessary documents.
4. Application submission.

In the absence of any obstacles, the complete disconnection of the Internet, telephone or television occurs 10 days after the applicant's request.

Attention! The procedure for terminating the contract may not be carried out in all offices. Therefore, it is necessary to clarify in advance which of them you can contact on this issue.

If the user wishes to terminate the contract and hand over the equipment, but receives a refusal to carry out the corresponding procedure, then the reason for such a decision must be explained in detail to him. Usually it is associated with non-compliance with one of the provisions of the contract. If this is not the case, the user can ask the city government for help in resolving the situation.

Frequent termination problems

When canceling an agreement with Rostelecom, some difficulties may arise, the most frequent of which are:

Loss of the contract

In this case, you need to make a preliminary call to the nearest office of the company and tell about the situation that has arisen. Using the data of the applicant's passport, Rostelecom employees will instantly find and re-print the required document.

Debts

It is impossible to achieve termination of the agreement in the presence of debts on the account, therefore, before starting the procedure, you should make sure that they are absent or replenish the balance in order to “get out of the minus”.

Absence of the person who made the agreement

Termination rules state that both parties must participate in the procedure in person. That is, the person for whom the service was issued will have to confirm his decision by coming to the provider's office. If there is no opportunity to do this, then the user will need to prepare a power of attorney for disconnection (notarized), which will allow another person to act on his behalf. When contacting the company's employees, the authorized person will have to present:

• your passport;
• a photocopy of the client's passport;
• the power of attorney itself.

In addition, he needs to prepare the rest of the documents necessary for the procedure, pay off all the debts on the personal account in advance and pay for the equipment.

Important! If less than a year has passed since the signing of the agreement, then upon its termination, compensation may be required (this point must be stipulated by the provisions of the agreement).

How to return equipment

By connecting the Internet or home television, Rostelecom, together with the service itself, can provide users with:

• adapters;
• routers;
• video senders;
• TV boxes.

All of the above equipment is expensive and requires payment, which is usually done in installments. The process of reimbursing the cost of the device to Rostelecom can take up to 3 years. If the contract is terminated before the end of this period, then the full payment of the device will be required first.

In the case of a free or paid lease of equipment, the client can terminate the contract and return the device to the company without making additional funds (provided that it is completely intact, or has become unusable through no fault of the user). But if an employee of the company reveals breakdowns caused by improper handling of equipment, the device will have to be redeemed.

Breaking the agreement with Rostelecom is not an impossible task, and if you follow all the above instructions, this procedure will not cause any difficulties at all. Therefore, if necessary, you can safely contact the office of the company and submit an application.

P U B L I CH N A Y O F E R T A on the conclusion of an agreement for the provision of long-distance and international telephone communication services on the basis of the selection of OJSC Rostelecom as an operator of long-distance and international communication, for each call on the territory of the Russian Federation, with the exception of the constituent entity of the Russian Federation, Moscow, Moscow, Open Joint-Stock Company of Long-Distance and International Telecommunications "Rostelecom" (hereinafter - "Rostelecom"), operating on the basis of the license for the provision of long-distance and international communication services No. 29777, issued on 11.12.2003. , represented by President Aleksandr Yuryevich Provotorov, acting on the basis of the Charter, will conclude an agreement for the provision of long-distance and international telephone services (subject to the selection of OJSC Rostelecom as a long-distance and international communication operator for each call) on the following conditions with any person meeting the criteria set out in clause 1.2. below, 1. DEFINITIONS: 1.1. "Agreement" means an agreement for the provision of long-distance and international telephone services (subject to the selection of OJSC Rostelecom as an operator of long-distance and international communication, for each call) concluded between Rostelecom and the User through the acceptance of this public offer, made by the User in accordance with with Article 3 below, together with all Appendices, Changes, Supplements and Supplementary Agreements thereto. Any link in this public offer to the Agreement (Article of the Agreement) and / or its terms means the corresponding link to this public offer (its Article) and / or its terms. 1.2. "User" means an individual or a legal entity that is a subscriber of the Local Operator, who made an acceptance in the manner provided for in Article 3, as a result of which the Agreement is considered concluded between this person and Rostelecom. 1.3. "Billing Period" means a calendar month starting immediately after the month in which the Communication Services were provided to the Users. 1.4. "Parties" means Rostelecom and the User. Rostelecom and the User individually may also be referred to as a "Party". 1.5. "Tariff" means the price at which the settlement for the rendered Communication Service between the Parties takes place. 1.6. "Communication service" means international and long-distance telephone communication services provided by Rostelecom to the User under the Agreement using an automatic service system and with the help of a telephone operator. 1.7. "User equipment" means user (terminal) equipment installed at the place of permanent residence (place of registration) of the User who is an individual, or at the location of the User who is a legal entity. The location of the User - a legal entity for the purposes of this Agreement means the legal address of the User and (or) another address at which the User operates. 1.8. "Agent" means a legal entity that has the right to carry out actions related to settlements with the User for the communication services rendered by Rostelecom, to conduct claims and claims with the User on the basis of an agreement concluded with Rostelecom. The list of Agents indicating the territory served by the Agent and (or) categories of Users served by the Agent is communicated to the Users by Rostelecom through the media and may change from time to time. 1.9. "Rostelecom's payment acceptance agent" means a legal entity that has the right to receive payments from Users for communication services rendered by Rostelecom on the basis of an agreement concluded with Rostelecom. The list of Rostelecom's Agents for accepting payments with an indication of the territory served by the Agent for receiving payments and (or) categories of Users served by the Agent is communicated to Users by Rostelecom or the Agent through the media and may change from time to time. 1.10. "Payment Acceptance Agent" means a legal entity that has the right to receive payments from Users for communications services rendered by Rostelecom on the basis of an agreement concluded with the Agent. The list of Payment Acceptance Agents indicating the territory served by the Payment Acceptance Agent and (or) categories of Users served by the Agent is communicated to the Users by the Agent through the media and may change from time to time. 1.11. "Rules" means the Rules for the provision of local, intra-zone, long-distance and international telephone services in force on the date of entry into force of the Agreement. 1.12. "Local communication operator" means a legal entity licensed to provide local telephone communication services on the territory of the Russian Federation or part of it, which provides the User with access to the Communication Service, the electrical communication network of which has access to the public communication network of the Russian Federation and the subscriber of which is the User ... 2. SUBJECT OF THE AGREEMENT Rostelecom undertakes to provide the User with Communication Services when making calls from the User Equipment, and the User undertakes to pay for Communication Services on the terms and in the manner set out in the Agreement. 3. CONCLUSION OF THE AGREEMENT AND TERMS OF RENDERING COMMUNICATION SERVICES 3.1. An individual or legal entity that is a subscriber of the Local Operator is considered to have entered into an Agreement with Rostelecom and accepted all the conditions of this public offer (accepting it), in the following cases: 3. 1.1. a) the following actual sequential actions are performed by an individual or legal entity that is a subscriber of the Local Communication Operator: dialing "8" from the User Equipment; dialing the code for selecting the telephone network of OJSC "Rostelecom" with a long-distance telephone connection ("55") or with an international telephone connection ("10"); dialing the called subscriber's numbering area code; dialing the subscriber number of the called subscriber; or b) the following actual sequential actions are performed by an individual or legal entity that is a subscriber of the Local Communications Operator: dialing "8" from the User Equipment; access code dialing ("15"); dialing the code for selecting the operator of the long-distance and international telephone communication network of OJSC Rostelecom ("55"); for long-distance telephone connection - dialing "8", dialing the called subscriber's numbering area code, dialing the subscriber's number of the called subscriber; or, in case of an international telephone connection, dial "10", dialing the called subscriber's numbering area code; dialing the subscriber number of the called subscriber, or c) performing the following actual sequential actions by an individual or legal entity that is a subscriber of the Local Communication Operator: dialing "8" and the access number to the Communication Services provided by OJSC Rostelecom with the help of a telephone operator, information about which The user can get through the help desk "07" and (or) another service; ordering a long-distance or international telephone connection through a telephone operator through an immediate or ordered service system, in accordance with the Rules. 3.1.2. Establishing a telephone connection as a result of the actions specified in subparagraph a), subparagraph b) or subparagraph c) of paragraph 3.1.1 of the Agreement. 3.2 An individual or legal entity that is a subscriber of the Local Operator, from the moment the telephone connection is established, specified in clause 3.1.2 of the Agreement, becomes a User, acquiring all the rights and obligations of the User provided for in the Agreement. 3.3. After the conclusion of the Agreement, the User has the right to receive Communication Services, and Rostelecom, if technically feasible and if the User has access to long-distance and international telephone services, is obliged to provide the User with Communication Services. 3.4. To receive the Communication Services via the automatic service system, the User must perform the actions specified in subparagraph a) or subparagraph b) of paragraph 3.1.1. Agreement. The dialing procedure specified in subparagraph b) of paragraph 3. 1.1. The Agreement shall be applied if there is a technical and organizational feasibility of implementing this format in the networks of the Local Communication Operator. In the absence of the technical and organizational feasibility of implementing this format in the networks of the Local Telecommunications Operator, with the automatic method of establishing a telephone connection, the dialing procedure established by subparagraph a) of paragraph 3.1.1 of the Agreement is applied. To receive Communication Services with the help of a telephone operator, the User must perform the actions specified in subparagraph c) of paragraph 3.1.1. Agreement. 3.5. The communication service is considered rendered from the moment a telephone connection is established as a result of the User's actions specified in subparagraph a), subparagraph b) or subparagraph c) of paragraph 3.1.1. Agreement. 3.6 Access to the Communication Services provided to the User from the User Equipment may be suspended at the initiative of Rostelecom in the cases provided for in clause 6.2 of the Agreement. 3.7. Rostelecom, in the event of a partial lack of technical ability to provide the User with Communication Services, has the right to impose restrictions on the number of orders for calls and the duration of a call, and in the absence of technical capability to provide Communication Services, it has the right to refuse to provide Communication Services. The User must be notified of the introduction of restrictions on Communication Services at the time of receiving the order or at the time of providing a telephone connection with a custom service system. In the event of long-term restrictions on the use of telephone communications, Rostelecom must take measures to inform the User about this using the media, referral services, announcements at points of collective use of communication services, etc. 3.8. The User agrees to the processing of his personal data by Rostelecom and / or by third parties, including representatives of Rostelecom, for the following purposes: - for information and reference services; - to provide to persons making payments for the Services on behalf of Rostelecom, collecting debts for the Services from the User, or to persons who have been delegated the right to claim such debts. The processing of personal data means actions (operations) with personal data, including the collection, systematization, accumulation, storage, clarification (update, change), use, distribution (including transfer), depersonalization, blocking and destruction of personal data. This consent is given for the period from the moment of the conclusion of the Agreement until the moment of termination of the Agreement and / or the full fulfillment by the Parties of their obligations under the Agreement, depending on which of these circumstances occurs later. 3.9. In case of disagreement of the User - an individual, with the provision of information about him by Rostelecom in accordance with clause 3.8. These conditions do not apply to the relationship between the Parties, provided that the User - an individual signs a corresponding statement of refusal to apply clause 3.8. and will send it to Rostelecom during the term of the Agreement. In this case, the provisions of clause 3.8. will not be applicable from the moment Rostelecom receives the relevant application. 3.10 Clause 3.9. The Agreement does not apply to cases where information about the User - an individual is provided for making payments for the Services on behalf of Rostelecom, as well as for considering claims of Users - individuals in connection with the Services provided. 4. RIGHTS AND OBLIGATIONS OF THE PARTIES 4.1. Rostelecom undertakes to: 4.1.1. Provide the User with Communication Services in accordance with the legislation of the Russian Federation, the Rules, national standards, technical norms and rules, a license, as well as the Agreement (including eliminating faults within a specified time frame) incurred through the fault of Rostelecom and interfering with the use of the Communication Services). 4.1.2. If technically possible, and also subject to the availability of access to the Communication Services from the User Equipment, Rostelecom shall provide the User with the opportunity to use the Communication Services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation. 4.1.3. In accordance with subparagraph d) of paragraph 59 of the Rules, notify the User through the media about changes in the Tariffs for telephone services at least 10 days before the introduction of new Tariffs. The change in the Tariffs is formalized by the Supplementary Agreement to this Agreement, which is concluded between Rostelecom and the User by way of the User's acceptance of the corresponding public offer of Rostelecom. 4.1.4. Fulfill other obligations of Rostelecom stipulated by the current legislation of the Russian Federation and the Agreement. 4.2. The User undertakes: 4.2.1. To make payment for the Communication Services rendered to him within the time frame and on the conditions stipulated by the Agreement. The User, who is an organization financed from the budgets of the corresponding level, is obliged to use the Communication Services only within the limits of the budget financing established for such User. 4.2.2. Fulfill other obligations of the User provided for by the current legislation of the Russian Federation and the Agreement. 4.3. Rostelecom has the right to: 4.3.1. Change the Tariffs in accordance with clause 4.1.3. Agreement. 4.3.2. Initiate a temporary suspension of the provision of access to long-distance and international communication to the User in the cases provided for in clause 6.2. Agreement. 4.3.3. Make changes to the terms of the Agreement by sending the User the appropriate offers and / or posting the relevant public offers to change the terms of the Agreement (including, by publishing in the media), containing an indication of the method of acceptance of such offers (public offers). From the moment the User takes legal or other actions to accept these offers (public offers), in accordance with the instructions set out in them, the Agreement will be considered amended and will act in a new version. 4.3.4 In case of non-payment by the User of the invoices stipulated by this Agreement, take measures provided for by law to collect from the User the amount of unfulfilled obligations and losses. Rostelecom has the right to involve third parties in debt collection, while the provision of information necessary for debt collection does not violate the provisions of this Agreement, the Rules and the current legislation on disclosing communication secrets and confidential information. 4.4. The user has the right: 4.4.1. To make claims on the received invoice in the manner prescribed by Article 7 of the Agreement. 4.4.2. Refuse to pay for the Communication Services provided to the User without his consent. When using the User Equipment, the actions specified in cl. 3.1.1. Of the Agreement, the Communication Service is considered to be provided with the consent of the User. 4.4.3. Use the Communication Services around the clock, all days of the week, subject to the restrictions established by the Agreement. 5. PAYMENT PROCEDURE 5.1. Tariffs for Long distance communication services are established and changed in accordance with the current legislation of the Russian Federation. Tariffs for International Communication Services are set by Rostelecom and can be changed at any time. 5.2. The charging unit for long distance or international telephone connections is set by Rostelecom and is one minute. If the connection was less than a full minute, rounding is made up to a full minute. The duration of a long-distance or international telephone connection is recorded in accordance with the tariffication unit adopted by Rostelecom. The charging unit can be changed by Rostelecom at any time unilaterally. 5.3. The User is obliged to pay for the communication services rendered to him by Rostelecom in cash through the payment points of Rostelecom, Agent, Agent of Rostelecom for receiving payment or Agent for receiving payment, or by bank transfer, on the basis of an invoice for payment of Communication Services (hereinafter referred to as the "Account") submitted by Rostelecom, or by the Agent on behalf of Rostelecom, using the bank details indicated in the Account. 5.4. An invoice for payment for Communication Services is issued by Rostelecom, or the Agent on behalf of Rostelecom before the 8th day of the month following the month in which the Communication Services were provided, indicating the total amount of the payment, as well as indicating each type of Communication Services, their volume and cost. The basis for invoicing the User is the data obtained with the help of the equipment used to record the volume of the provided Communication Services. Payment for Communication Services is made monthly, within 20 days from the date of the invoice. 5.5. Delivery of the Invoice is carried out within the terms provided for by the Rules, in one of the ways at the choice of Rostelecom - through the information and reference system "Personal Account" via the Internet, at the e-mail specified by the User, in the Sales and Service Center of Rostelecom or the Agent, at the fax number specified by the User , by mail or by courier to the installation address of the terminal subscriber device, or in another way. Failure to receive the Invoice is not a ground for violation by the User of obligations to pay the Invoice. 5.6. If the Invoice is issued by Rostelecom, the User shall pay for the Communication Services by the User to Rostelecom in cash at its payment points, or at the payment points of the Agent of Rostelecom for receiving payment, or by transferring funds to the current account specified in the Invoice. 5.7. If the Invoice is issued by the Agent on behalf of Rostelecom, the User shall pay for the Communication Services to this Agent in cash at his payment points, or at the Agent's payment points upon receiving the payment of the corresponding Agent, or by transferring funds to the current account specified in the Invoice. 5.8. When paying for Communication Services with non-cash funds, the User's monetary obligations for the Communication Services provided to him terminate from the moment the funds are credited to the bank account specified in the invoice issued to the User. When paying for Communication Services in cash, the User's monetary obligations for the Communication Services rendered to him terminate from the moment the funds are deposited at the payment points of Rostelecom or the Agent of Rostelecom for collection of payments (if the invoice is issued by Rostelecom), or at the points of payment of the Agent or Agent for receiving payment of the corresponding Agent (if the Invoice is issued by the Agent). 5.9. Settlements with a User who is a legal entity can be carried out in cash, only within the limits established by law for legal entities at the Agent's, Rostelecom's, Rostelecom's Payment Acceptance Agent's, or the Payment Acceptance Agent's payment acceptance points. 6. RESPONSIBILITY OF THE PARTIES 6.1. For non-fulfillment or improper fulfillment of their obligations under the Agreement, Rostelecom and the User are liable in accordance with the current legislation of the Russian Federation (including the Rules) and the Agreement. 6.2. In the event of a delay in payment or any other violation by the User of the requirements established by the Law of the Russian Federation "On Communications", the Rules or the Agreement, Rostelecom has the right to initiate the unilateral suspension of the provision of access to the Communication Services for a period until the User has fully repaid the debt, or, accordingly, elimination of other violations committed by the User. The resumption of the provision of access to Communication Services is carried out by Rostelecom within 5 working days from the date the User fulfills the violated obligations. 6.3 In the event of non-payment, incomplete or late payment for Communication Services, Rostelecom has the right to collect from the User a penalty in the form of a penalty in the amount of 1% (one percent) of the value of those rendered in the month preceding the Settlement Period, but not paid, not paid in full or untimely paid Communication services for each day of delay up to the day of debt repayment, but not more than the amount payable. The user is obliged to pay such a penalty to Rostelecom within 5 (five) calendar days from the moment Rostelecom presented him with a request to pay it. 7. RESOLUTION OF DISPUTES 7.1. In the event of disputes and disagreements under the Agreement, they are subject to settlement in the manner prescribed by this Article 7. 7.2. In case of non-fulfillment or improper fulfillment by Rostelecom of its obligations to provide Communication Services, the User submits a claim to Rostelecom before going to court. The User's claims are presented and considered in the manner and within the time limits provided for by the current legislation of the Russian Federation. If the User's claim is rejected in whole or in part, or if a response to the claim made by the User is not received within the time limits established for its consideration by the legislation of the Russian Federation, the User, who is an individual, has the right to sue in court in accordance with the rules of jurisdiction established by the Law of the Russian Federation "On Protection of Consumer Rights" from 07. 02.92 g (No. 2300-1), and the User who is a legal entity has the right to sue in court at the location of the Agent, if settlements with the User for Communication Services are made by the Agent, or in court at the location of Rostelecom (or a branch of Rostelecom, in the actions of which the User's place of residence (location) is located) - if settlements with the User for Communication Services are made by Rostelecom. 7.3 In case of default by the User to pay for the Services, in whole or in part, Rostelecom has the right to bring a claim in court against the User of its choice either at the place of residence (location) of the User, or at the location of Rostelecom (or a branch of Rostelecom, in the area of \u200b\u200boperation of which is the place of residence (location) of the User), or at the location of the Agent (or the branch of the Agent, in the area of \u200b\u200boperation of which the place of residence (location) of the User is located). 8. FORCE MAJEURE 8.1. The parties are released from liability for non-fulfillment or improper fulfillment of their obligations under this Agreement, if they prove that proper fulfillment was impossible due to force majeure, that is, extraordinary, unforeseen and unavoidable circumstances under these conditions. At the same time, the presence of force majeure prolongs the period for the Parties to fulfill their obligations under the Agreement in proportion to the period of its validity. In the event that the force majeure effect lasts more than six months, the Parties are obliged, at the suggestion of one of the Parties, to agree on further terms of action and / or the possibility of terminating the Agreement. 8.2. If the failure to comply with the term for the provision of Communication Services was due to force majeure circumstances, the Parties, by agreement among themselves, are obliged to determine a new term for the provision of Communication Services. 9. DURATION OF THE CONTRACT. TERMS OF CHANGE AND TERMINATION OF THE AGREEMENT 9.1. The Agreement shall enter into force from the moment an individual or a legal entity that is a subscriber of the Local Telecommunications Operator accepts this public offer in the manner provided for in Article 3 of the Agreement, and is considered concluded for an indefinite period. 9.2. The Agreement may be terminated or changed in the cases and in the manner provided for by the legislation of the Russian Federation and the Agreement. In case of termination of the Agreement, the Parties must make mutual settlements for all obligations 10. OTHER PROVISIONS 10.1. All legal relations of the Parties arising in connection with the provision of Communication Services by Rostelecom to the User, not directly regulated by the Agreement, are governed by the Rules, as well as other regulatory legal acts of the Russian Federation. Rostelecom and the User acknowledge that the Agreement is binding on both Parties in terms of all conditions. 10.2 The User is familiar with and agrees with the characteristics of the provided Communication Services, regarding their quality, reliability and limitations. The user is familiar with the Rules and undertakes to comply with them. 10.3. All of its rights and obligations (or part of them) under the Agreement may be transferred by Rostelecom to a third party without the consent of the User, but with the obligatory prior written warning of the User. 10.4. Since there is an agreement between Rostelecom and the Agent, on the basis of which the Agent has the right to take actions to issue invoices to the User for the provided Communication Services, to receive payment from the Users for the provided Communication Services, as well as actions to conduct claims and claims with the User, the User agrees accordingly , accept invoices issued by the Agent for Communication Services, make payments for Communication Services to the Agent and, in the manner prescribed by this Agreement, send claims to the Agent against Rostelecom caused by non-performance or improper performance of the Agreement by Rostelecom. 10.5. In the event that the place of residence (place of registration) of the User is an individual, or the location of the User of a legal entity does not coincide with the territory served by the Agent, and (or) the User is not included in the category of Users served by the Agent, the provisions of this Agreement concerning the Agent , during the execution of the Agreement by its Parties are not applied. 11.Address and bank details of OJSC "Rostelecom" OJSC "Rostelecom" Legal address: 191002, Saint Petersburg, Dostoevskogo st., 15 Settlement account: 40702810300000000610 In OJSC AKB "Svyaz-Bank" Correspondent account: 30101810900000000848 BIK : 044525848 INN: 7707049388 KPP: 771032001 PSRN: 1027700198767 12. Signature from OJSC Rostelecom From Rostelecom: Provotorov A.Yu. 6

The form of the Agreement on the provision of communication services, together with the details of the operator, the rules for the provision of communication services, is posted for review on the operator's website and is available at the link http://www.onlime.ru/abonents/documents/.

The appearance of the form of the Agreement looks like this:

It is important to note that the completion of the Agreement takes place in the subscriber department or operator's service centers by the potential subscriber personally, or by an authorized person in the presence of a valid power of attorney to conclude an agreement with Rostelecom. In any case, the issuing individual is required to provide a passport.

When filling out, in addition to passport and registration data, the necessary options for the provision of additional are marked with ticks.

Before going to conclude an Agreement with Rostelecom, we recommend that you thoroughly study the Rules for the provision of communication services of PJSC Rostelecom to individuals. By the way, there are repeated references to them in the contract form itself, printed in small print at the bottom of the document. You may not be able to change the form of a standard agreement, but you can always show yourself as a legally competent person, and, if necessary, require the drawing up of a protocol of disagreements to the agreement being concluded, in which disputable points can be taken into account.

Equipment rental

Usually, providers arrange various promotions for shareware provision of equipment, which significantly interest potential customers. And in combination with "tasty" tariffs, it seems unrealistic to refuse.

When renting equipment, do not forget to require the registration of an equipment acceptance certificate as an addition to the main Agreement.

In the future, if you decide to terminate the contract, you will have to return the equipment to the operator. And, if the acceptance certificate is absent, you will have to compensate the cost of the equipment in full

Please note that if you have refused the services of Rostelecom, and the equipment has not been returned, then the rent will continue to accrue to you, but not at the prices of the promotion, but at the basic rate.

Contract number

An important point to remember is the contract number or, otherwise, the personal account. It will come in handy when making payments for the Internet both at stationary payment points and on-line payments or using payment terminals. If you only use your home phone, you do not have to remember the contract number, just remember the phone number

You can find out the contract number by going to the official website http://www.rostelecom.ru/, by selecting your region in the upper right corner of the page and only then, by entering your Personal Account after entering the login and password provided by the operator upon connection, in the settings you will see the desired a combination of 14 digits (framed in the figure)

If you are not an Internet subscriber, you can see your personal account in the monthly receipt sent to you.

Public offer agreement

Usually, contracts are concluded as follows: one party sends an offer to conclude an agreement, and the other party, in case of agreement with the terms, signs an agreement. But contractors may not always be in one place at the same time to conclude an agreement. Plus, the operator (in our case, Rostelecom) can offer the conclusion of an agreement or annexes to it at the same time to an unlimited number of subscribers by publishing the text of the proposal on its official website or in the media. This is the offer of the offer.

The contract is concluded by the mutual expression of the will of the counterparties, when the person who received the offer, by his certain actions (registration on the website, making a payment, etc.) accepts his consent.

This should be taken into account when preparing a claim for filing a lawsuit against Rostelecom, if such a need arises and the Agreement or its Supplements were previously accepted.

More information about Rostelecom's offer proposals can be found on the operator's official website https://moscow.rt.ru/service/srvhometel/tel_dictionary/doc_tel.

Before canceling the contract with Rostelecom, you should carefully study it. The reasons for termination are different. We will tell you what documents you need to collect for this, and what is the algorithm of actions.

There are situations where further use of the company's products is impossible or impractical. Termination of an existing contract can be implemented without penalties and mutual legal claims.

The package of documents issued at the conclusion of the transaction includes an agreement. It is he who contains comprehensive information about the correct termination of the contract, the settlement of financial issues, the rights and obligations of the client.

The document will allow you to act correctly and tell you how you can terminate the contract with Rostelecom without negative consequences for the client. The confirmation of the intention is the declaration of its cancellation.

Possible reasons for refusing services

According to the legislation of the Russian Federation, the client, on his own initiative, can terminate the contract if the conditions for its implementation are not met. Among the most common reasons are the following.

1. Inconsistency of the actual parameters of Internet access to the declared ones. The documents regulate the guaranteed and maximum data transfer rate. This characteristic sometimes changes due to objective factors (peak hours are characterized by a decrease in speed). Technical failures on the provider's line are also likely.

If such signs are recorded, it is realistic to terminate the contract with Rostelecom under the terms of the contract. To achieve the goal, you should decide what to do with the modem (router). When buying equipment in installments, you will have to pay the cost of the equipment in full. The rented routers are returned to the company until the contract is canceled.

1. The quality of services does not suit the client. To resolve the issue, you should look at the map of offices open to visit. The claim is made with the indication of specific reasons for the default.
2. Constant communication problems. This includes periodic drops in speed, lack of network connectivity, and other recurring problems. Customers who rent out the rented equipment must make sure that it is in good working order.
3. Changes in tariffs and other terms of the agreement. If the provider, without agreeing with the client, raises the payment, reduces the Internet speed, or introduces other adjustments, then the client has the right to terminate the contract.
4. Another provider offers a better option.
5. Change of residence, address of the rented premises, and so on.

How to terminate the agreement with Rostelecom and return the equipment

Regardless of the reason that led to the termination of the contractual relationship with the company, you should pay off the debt for the services already provided, as well as prepare the rented equipment for delivery to the provider.

A sample application form for termination of the agreement is downloaded on the official website or filled out directly at the company's representative office. If you cannot visit the office in person, it is allowed to send a ready-made application by mail.

Termination of the agreement with Rostelecom can be performed by power of attorney. For this, a document of the approved form is drawn up. It should include a clause about what actions are allowed.

It is allowed to submit an application for termination of the agreement online (through the payer's personal account).

If the subscriber died, the provision of supporting documents of death and full repayment of the debt are required to cancel the agreement. The application for termination of the contract itself is filled in by a relative (heir) of the deceased subscriber.

The procedure for returning equipment depends on the terms of the contract. If it is indicated that the set-top box or router is being redeemed by installments, then the subscriber needs to pay off the debt to Rostelecom.

If the equipment is leased, all available technical documentation should be collected and handed over to the company manager. After that, you can draw up an application to terminate the agreement with Rostelecom.

What documents are needed to terminate the contract

Regardless of whether the client came to the office in person or chose another option to terminate relations with the company, a package of documents is required. It must be remembered that the subscriber, according to contractual obligations, must pay the cost of services on the appointed date. Cancellation of the contract is not possible until the debt is repaid.

After the application is drawn up, you need to prepare the following package of papers:

• documents proving your identity (passport, temporary ID);
• certificate of ownership of real estate (plus a photocopy);
• the act of acceptance / transfer of equipment for rent;
• contract.

A package of finished documents and rented equipment are handed over to the provider.

How to terminate the contract if there is no way to go to the office

In addition to a personal visit to a company representative office, there are other ways. The client chooses the one that he considers the most acceptable:

• fill out an application through the Subscriber's Personal Account;
• terminate the contract through a proxy (to represent interests by proxy, you can authorize a relative, acquaintance, and so on);
• send the completed application form to the mailing address of Rostelecom.

When choosing remote options, it is important to take care of the return of equipment and payment of debts under the contract in advance.

Do I need to return the equipment (set-top box, router)

Termination of the agreement with Rostelecom will accelerate if the client carefully studies the terms of the agreement in advance. The equipment is not returned if an installment plan was issued with a subsequent purchase. It is important to make sure that the cost of the equipment is paid in full. If the router was issued on a lease basis, it must be handed over to the provider.

How to buy out equipment Rostelecom

To determine the conditions under which the equipment is purchased, you should carefully study the contract. For each subscriber, the company offers individual options for selling routers.

There is a corresponding clause in the contract. It is in it that the conditions are spelled out. After the phrase "purchase and sale" the form of transfer of equipment to the subscriber is indicated. If "Deferral or installment payment" is entered, it means that the client is satisfied with the cost of the goods and the procedure for transferring them into ownership.

It is important to pay attention to the form of payment. Upon termination of the agreement, the subscriber is charged to immediately pay the debt for the cost of the equipment or to issue an installment plan.

Do I need to terminate the contract when moving

One of the most common situations is a change of place of residence. Is it necessary in this case to refuse telephony or Internet services? For such customers, there is a special offer from Rostelecom, the essence of which is that termination of the contract in the event of a change of address is not required.

To determine whether there are technical possibilities for reconfiguring the connected services already at a new address, you need to call the hotline. If the answer is yes, the subscriber can order and receive a “Moving” certificate. After moving to a new home, you need to visit the regional office of the company and activate the option.

Is it possible to terminate the contract for only one of the services without stopping using the rest

Landline phones are now used by far fewer people than before. The need for them has decreased. The question arises of how to terminate the contract, for example, on a home phone, but not give up the Internet and television.

This option of revising contractual obligations is possible. After receiving an application for termination of the agreement for a certain type of service, the company's specialist contacts the subscriber. He may offer an economy option with number retention and a new rate.

Agreeing to the proposed conditions, you will not need to terminate the agreement with Rostelecom for the Internet and television. The manager makes adjustments to the current conditions and gives new ones to the subscriber's hands.

How to terminate an agreement with Rostelecom if the agreement was not concluded for you

There are situations in which the property is rented out, or the tenant signs a contract for himself and subsequently moves out. In such cases, Rostelecom suggests contacting the sales office.

Termination of the contract by the owner of the leased premises

It is allowed to close the contract with the company in such a situation. To do this, you must provide a package of documents:

• passport;
• ownership of real estate.

Termination of the contract by the subscriber's heir

After the death of the subscriber, the contract should be reissued to a new person or terminated. In the first case, a birth or marriage certificate, a passport, a certificate of inheritance and a certificate from a notary are presented. Upon termination of the contract, you must provide a passport and death certificate.

Are there any penalties for early termination of the contract?

There are no fines as such. However, in situations where the termination of the current agreement with Rostelecom for the Internet or other services is initiated during the promotional period or promotion, the payment may be recalculated. This condition must be spelled out in the contract and the conditions for joining the action. With timely payment, the contract can be closed. If payment is not made, then termination of the contract with Rostelecom becomes impossible.

Possible problems

The chances of getting a refusal to close the contract is high if the payment for the maintenance and provision of services was not received in a timely manner, which led to the emergence of debt. Repayment of obligations to Rostelecom is possible by receiving and paying an invoice in the office, Personal Account or VLSI system, where the subscriber can find out the current balance and the amount of debt.

Problems with the delivery of equipment

Almost all subscribers receive equipment when connecting services. It is provided in such forms.

1. Royalty free rent. Includes free personal use of devices. In the event of termination of the contract, all equipment must be returned. The specialist carefully examines the equipment, checks the completeness of the equipment, serviceability. If a breakdown is found, a reimbursement cost is assigned.
2. Rent with monthly payment. It is offered to subscribers in situations when expensive equipment is required to provide the service.
3. Installment plan. Assumes that the cost of the equipment is paid by the subscriber within a certain period. As a result, the equipment becomes the full property of the client.

Everything is spelled out in the contract. When filing a termination application, these rules should be considered.

If the contract is lost

If there is a loss of the client's copy of the agreement, you should call the company's call center. The operator can easily draw up a copy based on information from the database.

Availability of debts

If there are outstanding financial obligations, a refusal to terminate the contract with Rostelecom is likely. Before accepting the application, the specialist checks the presence / absence of debt on the personal account and only after that accepts the application.

Regardless of the reason for terminating the contract - moving to a new address or disconnecting a certain type of service - changes are made only after the debt has been fully repaid. You can find out the amount of debt in your Personal Account or check with the manager.