How to turn off a landline home phone Rostelecom. How to turn off the Rostelecom phone through a personal account or office: a sample application. We terminate the contract for the supply of services

The ubiquity of mobile communications is making home landlines a thing of the past. Accordingly, the issue of refusing Rostelecom's services remains topical.

Before informing Rostelecom employees of your desire to terminate the contract for the use of a home telephone, you must make sure that there are no debts for the communication services already rendered.

This can be done in one of several ways:

• by calling the free number of Rostelecom's customer support service: 8-800-100-08-00, selecting the desired item in the voice menu or contacting the operator;
• by checking the data in your personal account on the company's website;
• by contacting the nearest Rostelecom office;
• by checking the information through the Sberbank ATM in the service replenishment tab.

If there is a debt, it must be paid off. The easiest way to do this is through personal Area on the site using a bank card - the whole procedure will take only a few minutes.

If the balance is negative, the application to disconnect the home phone service will not even be accepted.

Having dealt with the debt, you can proceed to terminate the contract. Since the issue is serious, the intention to terminate the agreement must be confirmed in person, when contacting the office, or by phone, during communication with a company employee. The person who signed it must terminate the contract.

Ways to disconnect your home phone

You can refuse to use Rostelecom's home phone in one of several ways.

The methods are as follows:

• by visiting the nearest office of the company;
• by calling the Rostelecom contact center;
• by leaving a request through your personal account on the organization's website.

The first option is the most time consuming. When using it, you need to find out the location of the offices, choose the closest one and clarify its opening hours. At the chosen time, you will need to visit the office and inform its employees about the intention to terminate the contract for using a home phone.

As a rule, the application for disconnection is filled out by the office employees themselves, who clarify the personal data of clients and enter them into the form. After a while, the stationary phone disconnects.

Those subscribers who live far from the company's offices can send applications to disconnect the service using postal services... The application form is available for download on the Rostelecom website.

Disabling the service by calling the contact center takes a minimum of time. During the conversation, the operator will clarify the personal data of the client and make an application on his behalf to disconnect the phone.

The last way to cancel the service - via the Internet - is also convenient and does not take much time.

In order to use it, you must:

• log in to your personal account and find the section dedicated to your home phone;
• select a number and press the disable button;
• form an application for refusal of the service and send it to work;
• wait for a call from a Rostelecom employee and confirm the stated intention.

Temporary disconnection of the service

Sometimes it is necessary to cancel the service for a certain time, for example, for a period long absence in connection with a business trip or vacation. In order not to completely disconnect the phone, but at the same time not to pay for communication services during their actual non-use, you can apply for a temporary disconnection.

This can be done:

• visiting the nearest Rostelecom office;
• by calling the contact center of the company.

Previously, Rostelecom subscribers only had access to the first method of temporary blocking of the service. It was necessary to go to the office, draw up a written application, put your signature under it and wait for the processing of the submitted application.

Considering that few have a lot of free time to visit the company's offices, Rostelecom provided its customers with the opportunity to temporarily block the service by contacting the contact center.

Today, you can lock your phone for a while without leaving your home.

This requires:

• dial the number of the customer support service;
• give the phone number to be disabled and account information;
• indicate the period of disconnection of communication services and request blocking for this time;
• wait until the phone is disconnected.

Blocking the phone for a certain time allows you to save the used number for the subscriber. At the same time, during the absence of a person on the phone, no calls will be received and no subscription fee will be charged.

You should be aware that this service is paid, but the amount of payment is still less than the monthly charges, which could have been without a temporary shutdown.

Now we will try to figure out how to disable home phone Rostelecom. This is far from the most difficult thing that a company may need. Sometimes the connection itself delivers more problems and inconvenience. All subscribers are offered several options for solving the problem. And everyone is able to independently decide which technique to choose. In addition to refusing services, it is worth talking about connecting. Maybe you don't need to disconnect it at all?

What is it?

Home phone is not that bad new service... This is the most ordinary phone in your home. We can say a landline number that allows you to use communication services. It is very convenient if you are constantly in touch. Because sometimes mobile connection can be too expensive.

Rostelecom's tariffs for home phones are varied. And everyone is able to find an offer that suits his taste. You can connect either per-minute billing, or just a monthly fee. Something like a limit and no limit. It all depends on how often you communicate. By the way, a home phone is convenient in cases of conversations with different companies. You don't have to pay very dearly, and even every minute.

Tariff selection

As already mentioned, Rostelecom's tariffs for home phones are varied. And all of them are quite accessible to every client. Full information with a description of the offers can be found on the official website of the provider. There are a lot of them and there is simply no need to list them all now.

Before disconnecting Rostelecom's home phone, you'd better ask what offers the company has. Maybe what you have connected now is out of date. And you can find yourself a more interesting and profitable offer.

A bit of specifics about tariff plans. There are limit offers and unlimited. More precisely, it all depends on your payment. You can pay subscription fees or directly for the minutes of the conversation. The first option uses in great demand... After all, the average cost of a month of landline telephone service is about 350 rubles. For this price, you can talk indefinitely. More precise information about the proposals is published on the official website of Rostelecom. It is constantly being updated. And what was relevant yesterday may be lost today. Therefore, the web page should be reviewed from time to time for new convenient and advantageous offers.

Payment

For Rostelecom, paying for a home phone is the most common communal payment... At the end of the month you will receive an invoice for the services rendered. And it will contain all the information that can only concern a landline phone.

You can pay in different ways: as you used to pay for utility services or using the provider's official page. The Rostelecom corporation is in great demand for home phone payments via the Internet. True, not through the official page, but with the help of Sberbank-Online or some similar services.

About debts

Rostelecom's home phone balance can be checked in several ways. After all, we are talking about your debt. The first option is to call the company, give your home address, and get your account information. It is not very difficult, but subscribers do not like this method too much.

The second approach is to view the debt on the official website of Rostelecom using the "Personal Account". You will see the balance in the "Home Phone" tab. This is the debt for certain period time (it is also indicated).

The last thing to suggest is to just look at your payment receipt. The balance of Rostelecom (telephone) is also indicated there. True, it will be labeled as "Debt" or "Debt". Without repayment, your home phone services will either be disconnected (more precisely, suspended), or you will not be able to refuse this option on your own. Thus, before turning off Rostelecom's home phone, it is better to make sure that you have no debt. Otherwise, you can forget about the idea altogether.

Personal refusal

Suppose we are convinced of the uselessness of a home phone in an apartment (relevant for uncommunicative people and those who prefer mobile communication more). Now you need to somehow refuse this service. What is needed for this?

If you have a debt, it will be asked to pay off. Do this and then contact the office again to terminate your home telephone service contract. Now they will apply for you. Sign a refusal and wait for the result. Usually they turn off the phone instantly (within a few hours).

Electronic view

But recently, this option has not been very popular. Subscribers are trying more and more to use the Internet to connect and disconnect one or another service of different communication companies. This also applies to Rostelecom.

Anyone can disconnect their home phone using the corporation's website. There you must log in to your "Personal Account". If you don't have an account yet, create one. How to disconnect Rostelecom's home phone? You just need to go to the "Services" - "Home Phone" section. You will see "Disable" next to the corresponding label. Click on this function.

You will see a window with a huge number of lines. This is a request to disconnect a landline phone. Fill in all fields (important and required are marked with *). Do not forget to include your initials, as well as the address of the service. At the end of the process, you need to click on "Confirm". Disconnection request sent. We are waiting for a response from the provider. The office staff will check your debt and, if it is not there, will send a letter informing you that the request has been successfully processed. There will also be indicated the timing of disconnecting the phone.

Is it necessary?

There is only one question left. Do I need to connect myself to landline phone services? Or is it better not to think about it at all? To be honest, here everyone decides for himself. Using a landline phone, you can connect to the Internet. Therefore, you do not need to completely refuse the service. The exception is when the Internet is planned to be connected via a dedicated line.

In addition, a landline phone is useful when communicating with loved ones, relatives and businesses. Mobile phone can be expensive, but home conversation is not. Especially if you have unlimited tariff from fixed themes however, some get along with regular mobile phones. In general, it's up to you to decide. At any time you can both connect to landline telephone services and refuse them.

Vacation, moving and a number of others life situations can be a good reason to block a landline phone. After all, if you do not disconnect the connection, the monthly fee will be charged as usual. Some time later, this will lead to the formation of debt on the client's personal account. Fortunately, Rostelecom subscribers can easily turn off their home phone using one of the methods below.

There are two main ways to give up a Rostelecom phone: permanently and temporarily. Depending on what the subscriber needs, the sequence of actions will differ. How to turn off Rostelecom's home phone and keep the Internet at the same time also needs to be discussed separately.

Complete disconnection of Rostelecom's home phone

It is possible to completely disable Rostelecom's landline phone only if the contract that was previously concluded with the operator is terminated. In this case, you cannot do without a visit to the company's office.

Attention! Having abandoned home telephone communication, the client can reconnect it later. However, this payable service, and the number provided when concluding a new contract will not coincide with the one that was before.

How to apply

Before filing an application for refusal of communication services, the user will have to pay off all existing debts. It is impossible to terminate the contract and turn off the landline phone if there are debts. The subscriber will have to check the readings of the personal account on his own using the help, since Rostelecom does not send payment receipts.

If the balance is positive, then it's high time (until the subscription fee was debited again) to apply for disconnection in one of the sales outlets or the central office of Rostelecom. The paper should contain the following information:

• Full name of the applicant, his passport data;
• contact number (required to clarify the time when company employees will be able to visit the apartment in order to physically disconnect the telephone line);
• number of contract;
• registration address;
• the date from which the service should be disabled.

In addition, you must attach scans of your passport and service agreement to your application.
The employee accepting the application will give all the necessary explanations regarding the further interaction of the client with the operator and, if necessary, will help to withdraw the balance of funds from the account (if the balance is positive and the subscriber does not have any debts).

Termination of the contract is possible only when the person who concluded it contacts and the application is written correctly (it is recommended to draw up it after having studied the sample application on the Internet or at the Rostelecom office).

The query "how to turn off Rostelecom's home phone" is not uncommon in search engines. It would seem that the answer is simple: you need to come with a statement to the office of the company. However, there may be some difficulties here - let's try to figure them out.

Disconnection of Rostelecom services - for a while and forever

Nowadays, mobile communication is quite developed, due to which the use of a wired telephone seems to be an excess for some subscribers. That is why many of the users are asking to turn off the Rostelecom home phone.

Disconnection is now possible in two ways:

• with complete termination of the contract;
• with temporary blocking of services.

The latter option assumes that the subscriber remains a user of the system, but services are not provided to him at his own request. This method allows you to save money on monthly fee: in case of voluntary blocking, the fee for what remains technical capability connect back is purely symbolic, and the blocking time is unlimited. To use this method, you just need to call the company. To connect back, just a call is also enough.

How to permanently terminate the agreement with Rostelecom

However, let us assume that you have decided to permanently abandon Rostelecom's services. How can I turn off Rostelecom's home phone in this case?

First you need to find a contract for the provision of communication services. This can be difficult: many contracts for the installation of a wired (or, as it is also called, landline) telephone were concluded long before the spread of mass and relatively cheap cellular communications.

Don't know your rights?

If you could not find a contract, try at least to remember on whose behalf it was concluded. The fact is that only one of its parties can terminate the contract. If it is you, there are no problems, but if the contract was concluded with one of your relatives, then he will have to write the application (or you will need a power of attorney on his behalf).

With an application (and, if necessary, a power of attorney), you must contact the Rostelecom office where citizens are received. There, you need to serve the company's employees with a statement asking them to terminate the contract from a certain date. If you are confused by the need to go somewhere, the application can be sent by registered mail with notification. In this case, the letter will need to include:

• a statement - in any form, but with a clearly formulated desire to terminate the contract and indicating the date of the alleged termination;
• copy of your passport;
• a copy of the contract for the provision of communication services (if any);
• a copy of the power of attorney (if you are not acting on your own behalf).

In the application, it is highly desirable to indicate your contact phone number - the company's employees will contact you and specify the date when their masters will be able to come to you and physically remove the connection points.

Also, if you are looking for a way to turn off Rostelecom's home phone, you should remember two conditions that this company exposes to its subscribers in this case:

1. All bills for previously rendered communication services (telephone, internet, cable TV) must be paid by the time the application is submitted.
2. A termination statement is not a reason to refuse payments - otherwise the subscriber may only lose access to services, while the payment debt will continue to grow.

In addition, do not forget about the Internet: in some cases, it is still connected via a telephone line, and you, having given up your telephone, will lose access to it.

How to turn off the Internet of Rostelecom

In the event that you use the services of Rostelecom as an Internet provider, the disconnection procedure will be exactly the same as described above. In the same way, you can either voluntarily block the service for a while or refuse it forever.

And in the same way, if you are wondering how to turn off Rostelecom's Internet forever, you will need to submit a written application to the company. In addition, you will need to provide company employees with access to the installed equipment so that they can dismantle it.

IN modern world using a landline phone becomes inconvenient. It cannot be taken on the road, it has limited functionality, and the available tariff plans seem unnecessarily expensive. In such situations, it is most reasonable to abandon the outdated device and spend the saved money on something more useful and important. But even such a simple procedure as refusing a landline number has its own characteristics and nuances that should be taken into account. You need to know how to turn off Rostelecom's home phone through your personal account or when visiting the nearest branch of the company. Otherwise, unforeseen difficulties and unexpected problems may arise.

Currently, there are only 2 convenient ways refuse to use a landline phone. Each of them will require a minimum of action and expectations. Subscribers can:

• visit the office in person;
• send a certified letter.

It is impossible to disconnect an unnecessary service via the Internet, since an agreement was drawn up for its connection, which must be terminated. You cannot do this with a few clicks.

Users should be aware of the limitations that can prevent them from doing what they want. Only those subscribers who have no debt for its use will be able to refuse the service. The rest will have to settle with the company first. Only then can you apply.

Rostelecom phone disconnect application - sample

The law does not provide for a special form for the termination of contracts, therefore, it can be free. The main thing is that it contains all the necessary information that allows you to determine the client's desire without ambiguity. The same applies to Rostelecom's landline telephone service.

But some important requirements are still present. The submitted application must contain:

1. information about the applicant, including last name, first name and patronymic (in full) and address;
2. passport data;
3. the name of the organization where the document is submitted;
4. number of the device to be switched off;
5. connection agreement number;
6. date of shutdown;
7. signature and date of drawing up the application.

Office visit

Those who are trying to figure out how to turn off the Rostelecom phone through their personal account should leave this venture and go to the service office. You must have a passport and a service agreement with you, according to which the city number was previously connected.

At the provider's office, explain to the employee the purpose of the visit and present documents prepared in advance. The application required for deactivation will be completed by a specialist working in the company. The owner of the phone will only have to put his signature.

Communication disappears within a few hours after the application is submitted. The only reason for refusing a subscriber's request may be uncovered debts. In such cases, you should pay the debt and reapply. But it's better to take care of this in advance.

Other options

In addition to the complete shutdown, subscribers can take advantage of the temporary blocking of the device. This does not require going somewhere or sending a letter. Instead, you should call the contact center (88001000800) and inform about the desire to temporarily abandon the stationary device.

After that, its use will be impossible until the user asks to restore access. But it is important to remember that such blocking does not relieve customers of the need to pay for the use of the number. But the costs will be reduced to 95 rubles per month. In return, the subscriber retains the number, which is impossible if the service is completely canceled.

Disconnecting the landline phone Rostelecom

Those wishing to refuse to use a landline telephone should only submit an appropriate application. This is done either at the provider's office or by sending registered letter at the company address. But in order not to run into a refusal, you should check in advance for unpaid bills.

It must be remembered that those who simply stop using the telephone will not be able to save themselves from unnecessary expenses. The charges for the phone will be saved and, if they are not paid, they will be accumulated. Therefore, you should take the time and visit the office where you can get professional help.