Rostelecom retail systems address. Rostelecom retail systems (RRS). How PPC is changing the workload on employees
LLC Rostelecom - Retail Systems - 100% subsidiary pJSC company Rostelecom, created to develop and improve the efficiency of the company's own retail network. The retail network reform project was launched in November 2014. Rostelecom - Retail Systems consists of 7 macro-regional branches headquartered in Moscow.
The main activity of the company is connection and servicing of Rostelecom subscribers - individuals and legal entities, as well as the implementation of additional services and services. Among them: money transfers, loan repayment, sale of SIM-cards and customer service cellular operators, issuing orders from online stores, selling insurance products and services, lottery tickets, complex technical goods (mobile phones, tablets) and accessories to them.
History
2018
Growth of revenue from sales of mobile devices by 15 times
On March 5, 2019, the retail network of Rostelecom (LLC Rostelecom-Retail Systems, a subsidiary of PJSC Rostelecom) summed up the sales results mobile devices in 800 communication salons in 2018. The most popular smartphones among Rostelecom's clients are Samsung, Apple and Honor.
In 2018, the operator's retail began cooperating with manufacturers both in telephony: Samsung, Huawei, Honor, Xiaomi, Alcatel, Nokia, Asus, and in accessories: JBL, Deppa, Sony, Kingston, Sennheiser, Canyon, SanDisk and others.
The share of sales of Samsung smartphones was 27.5%, followed by Apple with 15.4%, and Honor with a share of 12.7%. Compared to 2017, the total revenue from mobile phones and smartphones has grown 15 times.
In Q4 2018, on Black Friday and the New Year's sale, Rostelecom's customers bought Honor 9 Lite smartphones with a 15% share, Huawei Y 5 Prime - 10% and Xiaomi Redmi 5 - 9%.
Thanks to cooperation with Russian banks, sales of goods by installments and loans were launched in Rostelecom's communication stores, which gives customers the opportunity to purchase gadgets without a serious burden on the family budget.
In addition to shopping in salons, you can always quickly connect services mobile communication Rostelecom.
In October 2018, Rostelecom - Retail Systems, within the framework of cooperation with DPD in Russia, began to issue orders purchased on the Avito private classifieds website.
For October 2018, orders from Avito are already being delivered to 404 Rostelecom communication shops, which are convenient and easy to reach: they are located in large shopping centers, near metro stations or public transport stops. You can check the contents of the parcel on site.
2017: Sales of services for B2B clients
Company "
2016
Revenue from additional services for 9 months of 2016 increased 2 times compared to 2015. The most demanded services were: money transfers, insurance services, payment for services of third parties, sale of SIM-cards, receipt of Internet orders.
Rostelecom's retail network consists of 7 macro-regional branches: Center, South, North-West, Volga, Ural, Siberia and Far East... As of November 2016, the RRS includes more than 1300 sales and service centers in 76 regions and 1343 settlements. By the end of 2016, the company plans to launch 12 new format stores.
In two years, the company launched partnership programs with the leaders of the insurance market, mobile operators the big four, the largest payment systems. Appeared additional services for clients, including money transfers, repayment of loans, lotteries, sale of SIM cards and customer service, issuing orders from 600 online stores, insurance, air and railway tickets, complex technical goods (mobile phones, tablets) and accessories to them ...
Review written Trusted user
I DO NOT ADVISE THIS HELL TO ANYONE! After Rostelecom separated service offices into a separate commercial organization the so-called "Rostelecom retail systems" suffer not only subscribers, but primarily the employees of this enterprise! Stationery in the office is purchased at the expense of employees, the office is deprived drinking water, earlier water was supplied at the expense of Rostelecom, now the greedy management saves on everything! And we order water for our own money! The organization is directed only to the commission maximum profit , they do not care about the quality of service and subscribers. Bonuses are cut, deceived, there are delays. With career growth, everything is also bad, Rostelecom carried out certification and raised the level of employees, assigning them categories, and accordingly, the salary increased. In Rostelecom retail networks, abbreviated as PPC, all this was canceled. As you came to the salary of 19500, you will work with him until retirement. Employees were loaded with the sale of complementary services: Simki megaphone, tele 2, alpha insurance, VTB and Sberbank. Well, tell me which of the normal people will go to Rostelecom to buy insurance or Simka ?! How to make a sales plan? Of course, we offer each client who comes to the office for a completely different reason, but basically there is a refusal. People save on everything in our time, what kind of Rostelecom insurance can we talk about ?! The management doesn't care about it, they need profit! Every day begins with pressure from the manager: we need sales! In offices, cash registers were also added, that is, to do extra work again for the same salary. Checkout is financial responsibility, in normal companies they pay extra for this. Okay, that's half the trouble. The checkout is in the public domain, that is, there is nothing behind the customer service counter, and there is nothing whatsoever. There is also no panic button in the office! There is no security in the office! No camcorders! This is normal?! We simply accept payments at our own peril and risk, there can be no question of security. Again, the guide saves on everything !!! In this regard, half of the employees quit, and people worked for 5-7 years! their leaders did not even stop them. With the words: many more will come to your place! As a result, employees were collected from all offices for help, barely 4 people were recruited. 7 should work! As a result, there are huge queues of disgruntled subscribers, people wait in line for 2 hours. They shout, get nervous and all this negative is directed at the operators. Due to the lack of employees, they made a 5-day day from 10 to 19 (previously they worked from 10 to 20 in shifts). I sat down to work as I came, then for a half hour break at 12 o'clock, then again I sat down without stopping until the second break for half an hour at about 4, 4:30. You work without stopping. Eyes hurt, the constant flow of clients does not give a break, the workers have no time to sort their papers. And the management does not care that you served 100 people per day, if you have not sold a single insurance, that's all, you worked badly! Also, the door is closed at exactly 19:00 and it doesn't matter that there are 15 people in the office in the queue (it takes an average of 20 minutes to service one subscriber, or even more depends on the client's request), as a result, employees are forced to serve everyone who came in before 7:00. Employees stay for 40-60 minutes after work to serve everyone. Moreover, this time Nikah is not paid for and is not encouraged. We work for free after 7. Also, planning meetings twice a week we come to work an hour earlier, we listen to the same thing that we don't even know how to sell, we need sales, don't care about service and consulting, we need to sell. This time is also not paid. A whole 8-hour working day comes out in a month. Trainees come and run away the next day after they see all this trash. That is why we have been working in this mode of shortage of employees for the second month already. I do not advise anyone to go to work for the wonderful company Rostelecom Retail Systems. This is hell! The most worst company in which you had to work! By the way, another moment, even the head of the office at 5 Lenin Street, who had worked for 20 years, quit! A new leader came and a month later ran away ... Here is a complete picture of what is happening in the PPC. I myself worked for a year and two months, of which 10 months in the PPC, I just run from there without looking back!
This March Arvydas Alutis took over as CEO of Rostelecom - Retail Systems LLC (RRS)... The new head set the task to improve customer focus and efficiency of the retail network. In a conversation with a ComNews correspondent, Arvydas Alutis told what results he wants to achieve in his new post and why Rostelecom's offices will eventually turn into showrooms.
You headed the RRC in March of this year. Have you already managed to draw a general picture of how PPC will develop in the coming years?
The program of necessary changes in general was formed by May, because it took a couple of months to understand what state we are in now. Three large blocks of tasks are now absolutely obvious to me.
The first one is connected with Rostelecom itself and with the organization of sales of services and services for the B2B segment. Our offices have traditionally been aimed at working with the mass segment. At the same time, I am sure that any point of contact with Rostelecom should be universal for a client. By now, we have already launched sales of contracts for the B2B segment across all our retail. In August, the corporate customer service system will be fully operational in all our offices.
The second big block concerns the optimization of the location of sales and service centers. Rostelecom's retail network has its own history and peculiarities. If the retail of other operators grew along with the operators themselves, from top to bottom, then Rostelecom has historically followed a different path. He was initially present in almost all settlements. Most of the offices were opened at technological facilities: where there was empty space, and not where it is convenient for the client. Now we will go wherever it is convenient for the client. We will significantly strengthen our presence in large cities.
The third block concerns a large range of work on automation and improvement of business processes. By the end of this year, terminals for receiving payments will appear in PPC sales offices. The main task in this block is to unload employees in order to provide more intelligent services and save clients' time on routine operations.
- How does PPC plan to make the point of contact with customers universal?
Customer preferences have changed dramatically over the past seven to eight years. If earlier for each product you had to go to a separate office or store, now we spend weekends, free time in shopping centers. All proposals for all audiences are accumulated there. And the operator's office should turn into a kind of showroom for various products and services, so that you can calmly go in and choose your favorite offer. And this transformation is just ahead of us.
We see the placement of Rostelecom's outlets in shopping centers as promising. At the moment, these are rather isolated cases. But in the near future, we intend to use this format on a massive scale - from a light portable structure to a "mobile island" or a full-fledged office where it is justified. "Mobile Islands" are racks of five or six square meters, for which not many jobs are needed, this is quite enough for effective work with clients. We plan to make sure that such showrooms are interesting not only for users of Rostelecom's services. To do this, we will actively expand the range of goods and services sold by third parties - smartphones, phones, tablets, accessories, etc.
Rostelecom's retail network now includes more than 1,000 sales and service centers throughout the country. How optimal is this amount for Rostelecom? Are there any plans to change this amount up or down?
If we talk about the number of salons, then we plan to stay within the existing limits - about 1000. But, as I said, we strive to become closer to our customers. Rostelecom's sales offices are mainly located in cities with a small population, while in large cities we are less represented. On the one hand, this is good. This means that we are where there is no one else. On the other hand, this means that it is important for us to strengthen our presence in large cities.
We are now actively calculating and working on the issue of where exactly we need to increase our presence, and by the end of the year we will start practical implementation.
- Are there any plans to sell contracts of other telecom operators?
The experience of cooperation with other operators has already been, a kind of test of the pen. We looked to see if there is a demand from customers in certain markets, a demand within the framework of multi-brand retail. As a result, we realized that this direction is not quite suitable for us. Rostelecom itself provides mobile services, so the implementation of operator products is our priority.
In the spring you said that promotion and connection of complex and innovative products remains a priority for Rostelecom. What are sophisticated, innovative products?
We have had elements of innovative products for a long time. For example, this is "Interactive TV" with a large number of additional services or "smart home" solutions. In the near future, we plan to launch sales of contracts and equipment services throughout our retail network. satellite Internet... All these services require a certain preparation of the client in order to make the consumption of the service complete and comfortable.
What additional services does PPC currently provide? According to your information, which of them are most in demand by customers?
In general, the range of goods and services is quite large. From the demanded I can mention money transfers and payment acceptance. Another very interesting service is the issue of orders from online stores. We plan to launch our own online store by the end of the year. I will add that Rostelecom's website has a colossal traffic. The audience of the online store will be measured in hundreds of thousands of potential buyers. Project e-commerce should become a part of the operator's retail network combining offline and online sales.
In 2015, Rostelecom's retail network consisted of 1.7 thousand sales and service centers, which employed more than 6,000 people. How many employees are working in PPC now?
About 5.5 thousand. It is important to look not at numbers, but at how effectively employees are performing. If now the main profile is the service load, maintenance operations, then in the future this load will gradually change. Accordingly, the profile will change professional development and employee training.
- How does PPC change the workload on employees?
If we are talking about the work of an employee in a company, then there are two directions. The first is specialization, when the employee knows only one particular area perfectly. At the same time, the amount of knowledge that is required in all areas of activity is often excessive. You need to know a lot, but you need to apply a narrow set of skills.
The second is work in billing and other IT systems. This work with IT infrastructure at the point. Having launched the Middle Office project ("middle office" - groups of departments responsible for checking and direct processing of client operations - Approx. ComNews), we left that part of the work related to the client for the first direction. The rest is handled by the Middle Office. Applications arrive there, and the task of the Middle Office staff is to process applications efficiently and quickly. As a result of this division, productivity has increased sharply, the percentage of employee errors has decreased, and queues have decreased. In addition, the project helped to organize work with the B2B segment in a short time. The project started in May, so far three business processes have been transferred to the Middle Office, and we will increase their number by the end of this year. Our task is for employees to be more engaged with the client, and not waste time working with processes.
- What are the main trends in the development of specialized retail chains for last years can you mark?
If we are talking about what happened in the market, then the consolidation of retail around the operators themselves is obvious. In fact, there is no independent retail in Russia. Previously "Svyaznoy" and "Euroset" were independent federal networks... Now they belong to VimpelCom and MegaFon.
In addition, chain stores in certain regions operating under their own brand are greatly reduced, and in Moscow there are practically none left.
Another trend is that private retail is becoming a key sales and service channel for operators. However, we were originally a mono-brand retail, and we did not have additional experiments. The only exception is that we work very closely with Tele2.
Leader:
- is a leader in 8 organizations.
- is a founder in 4 organizations (active - 3, inactive - 1).
Company with full name "COMPANY WITH LIMITED LIABILITY" ROSTELECOM - RETAIL SYSTEMS "" was registered on 11.10.2004 in the region of Moscow legal address: 108811, Moscow city, kilometer Kievskoe Highway 22nd (Moskovsky p.), HOUSE 6, STROEN 1.
The registrar assigned the company INN 7840306212 OGRN 1047855105650. Registration number in the FIU: 087713015930. Registration number in the FSS: 780403586677111.
The main activity by OKVED: 63.11. Additional activities according to OKVED: 46.1; 46.14.1; 46.15.4; 46.15.9; 47.41; 47.41.2; 47.42; 47.43; 47.91; 47.91.3; 63.99; 64.19; 66.19.6; 66.19.61; 66.19.62; 66.22; 92.23.
Requisites
| OGRN | 1047855105650 |
| INN | 7840306212 |
| Checkpoint | 775101001 |
| Organizational and legal form (OPF) | Societies with limited liability |
| Full name legal entity | LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS" |
| Abbreviated name of a legal entity | LLC "ROSTELECOM - RETAIL SYSTEMS" |
| Region | moscow city |
| Legal address | |
| Registrar | |
| Name | Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746 |
| The address | 125373, Moscow, Pokhodny proezd, household 3, building 2 |
| Registration date | 11.10.2004 |
| Date of PSRN assignment | 11.10.2004 |
| Accounting in the Federal Tax Service | |
| Date of registration | 02.03.2016 |
| Tax authority | Interdistrict Inspectorate of the Federal Tax Service No. 51 in Moscow, No. 7751 |
| Information on registration with the FIU | |
| Registration number | 087713015930 |
| Registration date | 03.03.2016 |
| Name of the territorial body | State institution - General Directorate The Pension Fund RF No. 4 Office No. 2 for Moscow and the Moscow Region Administrative District Novomoskovskiy Moscow, No. 087713 |
| Registration information in the FSS | |
| Registration number | 780403586677111 |
| Registration date | 26.03.2012 |
| Name of the executive body | Branch number 11 State institution - Moscow regional branch of the Social Insurance Fund Russian Federation, №7711 |
OKVED codes
| Additional activities (17): | |
|---|---|
| 46.1 | Wholesale trade on a fee or contract basis |
| 46.14.1 | Activities of agents for wholesale trade computing technology, telecommunications equipment and other office equipment |
| 46.15.4 | Activities of agents in the wholesale trade of radio and television equipment, technical media |
| 46.15.9 | Agents in the wholesale of other household goods n.e.c. |
| 47.41 | Retail trade in computers, peripheral devices for them and software in specialized stores |
| 47.41.2 | Retail sale of software in specialized stores |
| 47.42 | Retail trade in telecommunications equipment, including retail trade mobile phones, in specialized stores |
| 47.43 | Retail sale of audio and video equipment in specialized stores |
| 47.91 | Retail trade by mail or information and communication network Internet |
| 47.91.3 | Retail trade through Internet auctions |
| 63.99 | Other information service activities not elsewhere classified |
| 64.19 | Monetary intermediation other |
| 66.19.6 | Payment acceptance activities individuals payment agents |
| 66.19.61 | Operators' activities for receiving payments from individuals |
| 66.19.62 | Activity of payment subagents for receiving payments from individuals |
| 66.22 | Activities of insurance agents and brokers |
| 92.23 | Activities of distributors of lottery tickets |
Subdivisions
Branches:- Name: BRANCH "NORTH-WEST" OF THE LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS"
The address: 191167, city of Saint Petersburg, Sinop embankment, house 14, letter A - Name: BRANCH "URAL" OF THE LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS"
The address: 620014, Sverdlovsk region, Yekaterinburg city, Moskovskaya street, house 11 - Name: BRANCH "YUG" OF THE LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS"
The address: 350000, Krasnodar region, Krasnodar city, Krasnaya street, house 59 - Name: "VOLGA" BRANCH OF LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS"
The address: 603157, Nizhny Novgorod Region, Nizhny Novgorod city, Sofia Perovskaya street, 13
Checkpoint: 525943001
Inspectorate of the Federal Tax Service for the Moskovsky District of Nizhny Novgorod, No. 5259
12.10.2016 - Name: BRANCH "SIBERIA" OF THE LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS"
The address: 630099, Novosibirsk region, city of Novosibirsk, Sovetskaya street, house 33
Checkpoint: 540743001
Name of the tax authority: Inspectorate of the Federal Tax Service for the Zheleznodorozhny District of Novosibirsk, No. 5407
Date of registration with the tax authority: 11.10.2004 - Name: BRANCH "DALNIY VOSTOK" OF THE LIMITED LIABILITY COMPANY "ROSTELECOM - RETAIL SYSTEMS"
The address: 690106, Primorsky Territory, Vladivostok, Krasnogo Znamya Avenue, 37
Checkpoint: 254043001
Name of the tax authority: Inspectorate of the Federal Tax Service for the Frunzensky District of Vladivostok, No. 2540
Date of registration with the tax authority: 12.10.2016 - Name: BRANCH "CENTER" COMPANY WITH LIMITED LIABILITY "ROSTELECOM - RETAIL SYSTEMS"
The address: 108811, city of Moscow, kilometer Kievskoe Highway 22nd (p. Moskovsky), domOVLAD 6, STROEN 1
Checkpoint: 770443001
Name of the tax authority: Inspectorate of the Federal Tax Service No. 4 for Moscow, No. 7704
Date of registration with the tax authority: 12.10.2016
other information
History of changes in the Unified State Register of Legal Entities
- Date: 11.10.2004
Tax authority:
Reason for the change: - Date: 11.10.2004
GRN: 1047855105650
Tax authority: Interdistrict Inspectorate of the Ministry of the Russian Federation for Taxes and Levies No. 15 for St. Petersburg, No. 7847
Reason for the change: Legal entity creation
Documents:
- Р11001 Statement on the creation of a legal entity
- CHARTER OF A LEGAL ENTITY
- DECISION ON ESTABLISHMENT OF A LEGAL ENTITY
- PAYMENT ORDER - Date: 17.03.2005
GRN: 2057807820035
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 9 for St. Petersburg, No. 7840
Reason for the change: - Date: 26.05.2006
GRN: 6067847468881
Tax authority:
Reason for the change: - Date: 01.04.2010
GRN: 6107847283868
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change: State registration changes made to the charter of a limited liability company in order to bring it in line with the provisions Federal law dated 30.12.2008 No. 312-FZ
Documents:
- CHARTER LE
- ATTORNEY
- DESCRIPTION - Date: 18.10.2010
GRN: 9107847340790
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change:
Documents:
- DECISION
- DESCRIPTION
- THE ENVELOPE - Date: 14.06.2011
GRN: 6117847918754
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change: Change of information about a legal entity contained in the Single state register legal entities
Documents:
- Р14001 APPLICATION FOR CHANGING INFORMATION NOT RELATED TO AMENDMENT INSTITUTIONAL DOCUMENTS (Clause 2.1)
- EXTRACT FROM THE TRANSFER ACT
- TRANSFER ACT
- CONTRACT OF CONNECTION
- CERTIFICATE
- CERTIFICATE
- ATTORNEY
- DESCRIPTION - Date: 18.11.2011
GRN: 8117847736999
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change:
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF STATE DUTIES
- DECISION TO CHANGE THE CONSTITUTIONAL DOCUMENTS
- CHARTER LE
- DESCRIPTION - Date: 18.11.2011
GRN: 8117847737000
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change: Submission of information about the registration of a legal entity with a tax authority - Date: 11.01.2012
GRN: 2127847158570
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change: State registration of changes made to constituent documents of a legal entity related to amending the information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- DOCUMENT ON PAYMENT OF STATE DUTIES
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- DECISION TO CHANGE THE CONSTITUTIONAL DOCUMENTS
- CHARTER LE
- ATTORNEY
- DESCRIPTION - Date: 11.01.2012
GRN: 2127847158580
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 15 for St. Petersburg, No. 7847
Reason for the change: Submission of information about the registration of a legal entity with a tax authority - Date: 19.01.2012
GRN: 2127746244866
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured in territorial body Pension Fund of the Russian Federation - Date: 26.01.2012
GRN: 2127746439049
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information about the registration of a legal entity with a tax authority - Date: 01.02.2012
GRN: 2127746559763
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- Р14001 APPLICATION FOR CHANGING INFORMATION NOT RELATED TO AMENDMENT INSTITUTIONAL DOCUMENTS (Clause 2.1)
- COP. Of the PROTOCOL - Date: 02.02.2012
GRN: 2127746589276
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured in the territorial body of the Pension Fund of the Russian Federation - Date: 19.04.2012
GRN: 7127746678558
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured in executive body Social Insurance Fund of the Russian Federation - Date: 16.05.2012
GRN: 8127746348634
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured with the executive body of the Social Insurance Fund of the Russian Federation - Date: 21.12.2012
GRN: 9127747855501
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: State registration of amendments made to the constituent documents of a legal entity related to amendments to the information about the legal entity contained in the Unified State Register of Legal Entities, on the basis of an application
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF STATE DUTIES
- CHARTER LE
- DECISION TO CHANGE THE CONSTITUTIONAL DOCUMENTS - Date: 03.09.2013
GRN: 7137747463594
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- Р14001 APPLICATION FOR CHANGING INFORMATION NOT RELATED TO AMENDMENT INSTITUTIONAL DOCUMENTS (Clause 2.1)
- ATTORNEY - Date: 14.10.2013
GRN: 8137747874707
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: - Date: 18.04.2014
GRN: 8147746719662
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001 - Date: 14.08.2014
GRN: 7147747506031
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: State registration of amendments made to the constituent documents of a legal entity related to amendments to the information about the legal entity contained in the Unified State Register of Legal Entities, on the basis of an application
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- DOCUMENT ON PAYMENT OF STATE DUTIES
- DECISION TO CHANGE THE CONSTITUTIONAL DOCUMENTS - Date: 26.08.2014
GRN: 7147747812260
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: State registration of amendments made to the constituent documents of a legal entity related to amendments to the information about the legal entity contained in the Unified State Register of Legal Entities, on the basis of an application
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- CHARTER LE
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- DOCUMENT ON PAYMENT OF STATE DUTIES
- MINUTES OF THE GENERAL MEETING OF PARTICIPANTS OF LE - Date: 18.11.2014
GRN: 2147748851435
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Amendments to the information about a legal entity contained in the Unified State Register of Legal Entities due to errors made by the registering authority
Documents:
- ACT
- LETTER - Date: 11.12.2014
GRN: 6147748724997
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: State registration of amendments made to the constituent documents of a legal entity related to amendments to the information about the legal entity contained in the Unified State Register of Legal Entities, on the basis of an application
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- CHARTER LE
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- DOCUMENT ON PAYMENT OF STATE DUTIES
- MINUTES OF THE GENERAL MEETING OF PARTICIPANTS OF LE - Date: 25.08.2015
GRN: 7157747254944
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- Р14001 APPLICATION FOR CHANGING INFORMATION NOT RELATED TO AMENDMENT INSTITUTIONAL DOCUMENTS (Clause 2.1)
- ATTORNEY - Date: 19.10.2015
GRN: 8157747943158
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: State registration of amendments made to the constituent documents of a legal entity related to amendments to the information about the legal entity contained in the Unified State Register of Legal Entities, on the basis of an application
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF STATE DUTIES
- MINUTES OF THE GENERAL MEETING OF PARTICIPANTS OF LE
- CHARTER LE
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 22.12.2015
GRN: 6157748521364
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Amendments to the information about a legal entity contained in the Unified State Register of Legal Entities due to errors made by the registering authority
Documents:
- ACT
- Decision to amend the Unified State Register of Legal Entities due to mistakes made - Date: 02.03.2016
GRN: 6167746944788
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001
- MINUTES OF THE GENERAL MEETING OF PARTICIPANTS OF LE
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 02.03.2016
GRN: 6167746945481
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information about the registration of a legal entity with a tax authority - Date: 02.03.2016
GRN: 6167746945492
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information about the registration of a legal entity with a tax authority - Date: 09.03.2016
GRN: 7167746125639
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured in the territorial body of the Pension Fund of the Russian Federation - Date: 09.03.2016
GRN: 7167746149729
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured in the territorial body of the Pension Fund of the Russian Federation - Date: 11.10.2016
GRN: 8167749261177
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 19.10.2016
GRN: 8167749556791
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information on the registration of a legal entity as an insured in the territorial body of the Pension Fund of the Russian Federation - Date: 22.11.2016
GRN: 6167750487107
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 03.03.2017
GRN: 7177746071496
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 09.03.2017
GRN: 7177746315982
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 09.08.2017
GRN: 9177747880675
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: State registration of amendments made to the constituent documents of a legal entity related to amendments to the information about the legal entity contained in the Unified State Register of Legal Entities, on the basis of an application
Documents:
- Р13001 APPLICATION ON CHANGES MADE TO THE INSTITUTIONAL DOCUMENTS
- CHARTER LE
- MINUTES OF THE GENERAL MEETING OF PARTICIPANTS OF LE
- DOCUMENT ON PAYMENT OF STATE DUTIES
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 29.01.2019
GRN: 2197746988393
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Change of information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION FORM P14001
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF
- ANOTHER DOCUMENT. IN ACCORDANCE WITH THE LEGISLATION OF THE RF - Date: 25.03.2019
GRN: 8197746977992
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 in Moscow, No. 7746
Reason for the change: Submission of information about the registration of a legal entity with the tax authority at the location of the branch / representative office
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INN: 7736551923, OGRN: 1067761413631
160000, Vologodskaya Oblast, the city of Vologda, Leningradskaya street, 74, bldg. 2, ROOM 515
General Director: Litvinov Stanislav Yurievich -
INN: 7840506902, OGRN: 1147847165696
190020, St. Petersburg, Rizhsky prospect, house 41, letter G, office 135 room 1N
General Director: Kabanov Maxim Vladimirovich - , Chrysostom - Acting
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456238, Chelyabinsk region, Zlatoust city, Profsoyuz passage, building 1, apartment 57
Chairman of the Board: Obvintseva Raisa Petrovna - , Kandalaksha - Liquidated
INN: 5102044542, OGRN: 1075102000577
184042, Murmansk region, Kandalaksha district, Kandalaksha city, Partizanskaya street, 1, bldg. 2
Liquidator: Vekhorev Vladimir Yurievich - , Barnaul - Liquidated
INN: 2223573104, OGRN: 1092223009031
656062, Altai region, Barnaul city, Anton Petrov street, d. 250, apt. 40 - , Ozersk - Operating
INN: 7422028800, OGRN: 1027401179959
456780, Chelyabinsk region, city of Ozersk, Ozerskoe highway, 48
General Director: Sachkov Konstantin Viktorovich - - Active
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140142, Moscow region, Ramensky district, Vyalki village, Yuzhnaya street, UCh. 4, ---, ----
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452218, Republic of Bashkortostan, Chekmagushevsky district, Urnyak village, Sovetskaya street, 18
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This March Arvydas Alutis took over as CEO of Rostelecom - Retail Systems LLC (RRS)... The new head set the task to improve customer focus and efficiency of the retail network. In a conversation with a ComNews correspondent, Arvydas Alutis told what results he wants to achieve in his new post and why Rostelecom's offices will eventually turn into showrooms.
You headed the RRC in March of this year. Have you already managed to draw a general picture of how PPC will develop in the coming years?
The program of necessary changes in general was formed by May, because it took a couple of months to understand what state we are in now. Three large blocks of tasks are now absolutely obvious to me.
The first one is connected with Rostelecom itself and with the organization of sales of services and services for the B2B segment. Our offices have traditionally been aimed at working with the mass segment. At the same time, I am sure that any point of contact with Rostelecom should be universal for a client. By now, we have already launched sales of contracts for the B2B segment across all our retail. In August, the corporate customer service system will be fully operational in all our offices.
The second big block concerns the optimization of the location of sales and service centers. Rostelecom's retail network has its own history and peculiarities. If the retail of other operators grew along with the operators themselves, from top to bottom, then Rostelecom has historically followed a different path. He was initially present in almost all settlements. Most of the offices were opened at technological facilities: where there was empty space, and not where it is convenient for the client. Now we will go wherever it is convenient for the client. We will significantly strengthen our presence in large cities.
The third block concerns a large range of work on automation and improvement of business processes. By the end of this year, terminals for receiving payments will appear in PPC sales offices. The main task in this block is to unload employees in order to provide more intelligent services and save clients' time on routine operations.
- How does PPC plan to make the point of contact with customers universal?
Customer preferences have changed dramatically over the past seven to eight years. If earlier for each product you had to go to a separate office or store, now we spend weekends, free time in shopping centers. All proposals for all audiences are accumulated there. And the operator's office should turn into a kind of showroom for various products and services, so that you can calmly go in and choose your favorite offer. And this transformation is just ahead of us.
We see the placement of Rostelecom's outlets in shopping centers as promising. At the moment, these are rather isolated cases. But in the near future, we intend to use this format on a massive scale - from a light portable structure to a "mobile island" or a full-fledged office where it is justified. "Mobile islands" are racks of five or six square meters, which do not require a lot of workspaces, this is enough for effective work with clients. We plan to make it interesting for not only users of Rostelecom's services to visit such showrooms. To do this, we will actively expand the range of goods and services sold by third parties - smartphones, phones, tablets, accessories, etc.
Rostelecom's retail network now includes more than 1,000 sales and service centers throughout the country. How optimal is this amount for Rostelecom? Are there any plans to change this amount up or down?
If we talk about the number of salons, then we plan to stay within the existing limits - about 1000. But, as I said, we strive to become closer to our customers. Rostelecom's sales offices are mainly located in cities with a small population, while in large cities we are less represented. On the one hand, this is good. This means that we are where there is no one else. On the other hand, this means that it is important for us to strengthen our presence in large cities.
We are now actively calculating and working on the issue of where exactly we need to increase our presence, and by the end of the year we will start practical implementation.
- Are there any plans to sell contracts of other telecom operators?
The experience of cooperation with other operators has already been, a kind of test of the pen. We looked to see if there is a demand from customers in certain markets, a demand within the framework of multi-brand retail. As a result, we realized that this direction is not quite suitable for us. Rostelecom itself provides mobile services, so the implementation of operator products is our priority.
In the spring you said that promotion and connection of complex and innovative products remains a priority for Rostelecom. What are sophisticated, innovative products?
We have had elements of innovative products for a long time. For example, this is "Interactive TV" with a large number of additional services or "smart home" solutions. In the near future, we plan to launch satellite Internet services in our entire retail network. All these services require a certain preparation of the client in order to make the consumption of the service complete and comfortable.
What additional services does PPC currently provide? According to your information, which of them are most in demand by customers?
In general, the range of goods and services is quite large. From the demanded I can mention money transfers and payment acceptance. Another very interesting service is the issue of orders from online stores. We plan to launch our own online store by the end of the year. I will add that Rostelecom's website has a colossal traffic. The audience of the online store will be measured in hundreds of thousands of potential buyers. The e-commerce project should become part of the operator's retail network, combining offline and online sales.
In 2015, Rostelecom's retail network consisted of 1.7 thousand sales and service centers, which employed more than 6,000 people. How many employees are working in PPC now?
About 5.5 thousand. It is important to look not at numbers, but at how effectively employees are performing. If now the main profile is the service load, maintenance operations, then in the future this load will gradually change. Accordingly, the profile of professional development and employee training will change.
- How does PPC change the workload on employees?
If we are talking about the work of an employee in a company, then there are two directions. The first is specialization, when the employee knows only one particular area perfectly. At the same time, the amount of knowledge that is required in all areas of activity is often excessive. You need to know a lot, but you need to apply a narrow set of skills.
The second is work in billing and other IT systems. This work with IT infrastructure at the point. Having launched the Middle Office project ("middle office" - groups of departments responsible for checking and direct processing of client operations - Approx. ComNews), we left that part of the work related to the client for the first direction. The rest is handled by the Middle Office. Applications arrive there, and the task of the Middle Office staff is to process applications efficiently and quickly. As a result of this division, productivity has increased sharply, the percentage of employee errors has decreased, and queues have decreased. In addition, the project helped to organize work with the B2B segment in a short time. The project started in May, so far three business processes have been transferred to the Middle Office, and we will increase their number by the end of this year. Our task is for employees to be more engaged with the client, and not waste time working with processes.
- What are the main trends in the development of specialized retail chains in recent years, can you point out?
If we are talking about what happened in the market, then the consolidation of retail around the operators themselves is obvious. In fact, there is no independent retail in Russia. Earlier Svyaznoy and Euroset were independent federal networks. Now they belong to VimpelCom and MegaFon.
In addition, chain stores in certain regions operating under their own brand are greatly reduced, and in Moscow there are practically none left.
Another trend is that private retail is becoming a key sales and service channel for operators. However, we were originally a mono-brand retail, and we did not have additional experiments. The only exception is that we work very closely with Tele2.