Change equipment by Rostelecom. How to refuse and return equipment to Rostelecom? Connecting STB to TV

Rostelecom. Termination of the contract and return of equipment Hello! Please help with advice. In the subscriber department, where I turned to terminate the contract with Rostelecom, they said that the contract can only be terminated if there is equipment in its original packaging, because it was leased to you. I naively believed that if this very equipment was installed by the master, then he must also remove and pick it up. But this is not the main thing. We threw away these boxes a long time ago - if you keep the boxes from all the purchased equipment, what will be in the house ?! By the way, there is not a word about the safety of the packaging in the lease agreement. I called the support service, they confirmed that the original packaging is part of the equipment. Strange, this is not spelled out in the contract.

How to refuse and return equipment to Rostelecom?

A likely development of events may be going to court, but usually, if the set-top box has no mechanical damage, defects, there are packaging and receipts, the seller has no grounds for refusing to pay. Find out where and for what you can buy a Rostelecom payphone card.

If a client of Rostelecom is faced with the question of how to return the set-top box, then it is worth starting with a call to the customer support service and get advice. In case of difficulties, you can apply with a written claim to the operator's office, or make a request orally using hotline.

How to terminate a contract with Rostelecom without a headache?

If, when the equipment is turned on, the same presentation video is constantly spinning on the screen, the reason may be incorrect settings of the set-top box or malfunctions on the part of the operator. In the first case, you should re-set the port parameters for STB, in case of repeated problems of this kind, it is recommended to contact the technical support service.
If the set-top box cannot get an IP address, then most likely the reason is in the router. This could be:

  • damage to equipment components;
  • reset.

To identify the problem, it is worth referring to the configuration parameters of the router, which can be done through the web interface.

Termination of the contract with Rostelecom and return of equipment taken in installments

In situations where the user repeatedly contacts the service to eliminate equipment malfunctions, there is no choice but to return the equipment back to Rostelecom. It is also worth replacing the set-top box if there is a weak Internet bandwidth, usually subscribers connected to a DSL network or villagers using a Wi-Fi connection face this.

When changing a provider or when a decision is made to purchase a satellite dish, as well as to connect a regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom. How to return the equipment to the provider Rostelecom Most users face problems, if they want to hand over the equipment and return the money for a TV set-top box purchased from Rostelecom.

Termination of the agreement with Rostelecom: Internet, telephone, television

An error in the form of a message stating that the server was not found may indicate a failure on the provider's side, so only the company's employees can fix it. A crumbling picture and a stuttering sound can occur in the following cases:

  • increased load on the Internet channel or router (solved by setting up traffic distribution, that is, reducing the speed of downloads and other operations dependent on the Internet);
  • mechanical damage to the cable or poor connection of the connectors (replacing the fiber and reconnecting the connectors can help);
  • equipment operation problem on the part of Rostelecom (you need to call technical support).

If the set-top box displays a message that there is no signal, the reason may be a video input that was not correctly selected when the TV was turned on.


A faulty cable or set-top box components can also be sources of error.

How to terminate an agreement with Rostelecom

After that, carefully read your agreement, as it describes the terms of termination of the agreement. If you have rented any equipment or paid in installments, you will need to pay the full cost.
The amount of time that has passed since the conclusion of the contract is also very important. If it is less than a year, then look in the contract for information on the amount of compensation upon termination of the contract.
Termination of the agreement for the Internet by Rostelecom Termination of the agreement for the Internet, most often, occurs due to a discrepancy between the real Internet speed stated in the agreement. Many users mistakenly believe that the provider is obliged to provide the Internet always at the maximum speed, although the maximum possible speed is indicated in the contract and this does not mean that it will be.

Rostelecom TV set-top box: repair, replacement and return

  • Call the contact center for details.
  • Use the My Rostelecom application.

    This is an analogue of a personal account for a smartphone, the program provides basic functions to the user. After logging in, you will be able to see the balance.

  • If you have debt, you need to top up your account.

    How to do it: If you have any questions - let us know Ask a question

  • At the Russian Post offices.
  • In the terminal.
  • Pay with a bank card.
  • Sberbank Online.

How to terminate an agreement with Rostelecom for a home phone and Internet

It is possible that the manager of the company will call you back and offer the so-called "economical" tariff from Rostelecom, which will allow you to keep your phone in your apartment and reduce family expenses for it. If you are still firmly convinced of the desire to turn it off, then you should check the availability of debt on your account and pay to Rostelecom using a bank card. List required documents to terminate the agreement with Rostelecom When you filled out a sample application, you need to prepare the following list of documents:

  1. passport of a citizen of the Russian Federation
  2. certificate of ownership of the apartment and its photocopy
  3. apartment sale and purchase agreement and its photocopy
  4. the contract itself for the provision of services (Internet, television, telephone)

With all this, you need to come to the office of Rostelecom.
No one can force the organization to buy the equipment. According to the current legislation, a sale and purchase agreement can only be voluntary, the parties independently decide on its further conclusion. Another factor is the buyout obligation on the part of the client. Upon sale, installments are provided for certain period, depending on the current conditions of connection in the company. If you decide to terminate the contract before the end of payments for the equipment, then you still have to buy it back! You will either need to deposit the remaining amount at a time, or agree on its transfer in parts. You can try to threaten companies with contacting regulatory and law enforcement agencies.

There is a possibility that employees will not want to initiate proceedings and will terminate the agreement. If the specialists refuse to compromise, then in any case you will be obliged to buy the equipment.

How to return the prefix to Rostelecom and terminate the contract

The most common problems associated with a malfunctioning set-top box:

  • the equipment does not turn on;
  • the same video is shown cyclically on the screen;
  • a message appears stating that the IP address has not been received;
  • an error occurs when searching for a server;
  • the broadcast picture freezes and disintegrates, and the sound is distorted;
  • there is no signal at all.

If there is no boot process, restarting the STB can help. When a reboot does not result in positive outcome, it is very difficult to identify and fix the problem personally.

Attention

In this case, you will need to seek help from a specialist. Check out the process of paying for Rostelecom's telecommunications services through a terminal or ATM.


You can find out all the ways to check the speed of the Internet provider here.

Online you can only submit a request, but not terminate the contract. See also: Rostelecom personal Area how to view the balance of a personal account? How to terminate the agreement with Rostelecom and return the equipment When terminating the agreement, there are many nuances that need to be considered in the future.

They can affect the direct procedure, so you should carefully study all the conditions. How to terminate?

  • You will need to view a map of the offices to visit. Please note: not all branches can handle customer claims! Therefore, check in advance if you will be able to accept a request in a particular office.
  • It is necessary to prepare an application for termination of the contract for Rostelecom, but it is not necessary to look for a sample.
    4

    Problems with the delivery of equipment

How to terminate an agreement with Rostelecom for the Internet and other services - this issue will be discussed in the article. It is important to study all the nuances and subtleties of this process so that problems do not arise in the future.

What are the reasons for the termination of the contract? The client has the right to withdraw from the agreement unilaterally at any time. There may be several reasons for terminating the contract:

  1. Low speed of network access when using the Internet.
  2. Low quality of services.
  3. Frequent occurrence of various problems that are resolved over a long time.
  4. You are not tired of tariffs.
  5. There are more profitable offer from competitors you would like to take advantage of.

But how to do that? You will have to go to the office to refuse further participation in the agreement.

Digital interactive television Rostelecom is about to take first place in Russia in terms of the number of connected users among cable operators in Russia. I think that in another year or two of such aggressive expansion and intensified advertising, the height will be taken! The service can be purchased as a comprehensive package, which also includes Internet access and / or SIP telephony, or as a separate service.
Today there are three ways how you can watch Rostelecom television.

1. Normal connection- The subscriber enters into an agreement at the sales office for a package of channels with a fixed monthly rate, the installer pulls the cable from Rostelecom into the apartment, puts an STB set-top box like the one shown above and connects to the TV.

2.TV 2.0 (OTT service) - compulsory connection to the RTK network is not required here. You can be connected to absolutely any provider. The main thing is to have access to the Internet.

Set-top box 2.0 connects to a router and TV. She herself goes to the Internet and then you watch those channels that were purchased through the subscription that came with the kit. At the time of this writing, only 2 tariffs were available. Each of them must be paid monthly.

3. Online - through a browser, open the itv.rt.ru website on the computer and watch open channels.

As you understand, this method also absolutely does not require a connection to the Rostelecom network, just access to the global web from any other operator. If you want to watch paid channels, buy a subscription and enjoy life. This option is best suited as a country house, as well as for owners of modern sMART TVs TV.

In this article, I want to dwell in detail on how to connect a conventional Rostelecom television with an STB set-top box to a TV and a router on my own so as not to pay an extra 300-500 rubles to an installer. Moreover, this should not cause any special difficulties even for an ordinary man in the street.

Unpacking TV set-top boxes Rostelecom

The standard kit for connecting a digital television IPTV includes everything you need:

TV set-top box with USB connector (STB receiver) Power adapter 12V 1.2A Universal remote control - suitable for any TV HDMI cable 1.5 m AV adapter cable 1.5 m (TRRS mini-jack - 3xRCA) Ethernet cable 3 m Adapter 3xRCA - SCART AAA batteries Set-top box manual Remote control setup manual Remote control code reference Warranty card

As you can see, they did not forget to put the cables for connecting to the TV, and the network patch cord, and even the batteries.

What else is needed for the service to work?

First, the TV itself, since you cannot connect the set-top box to a computer monitor or laptop.
Secondly, if you have an Internet connection from Rostelecom, then you need a router with the ability to select one of the LAN ports for connecting the receiver. In some branches, among the requirements for a router is support for working with virtual VLANs. It is better to clarify this in advance in the technical support of the provider.
Thirdly, if the router is in one room, and the TV is in another and the distance between them is more than 3 meters, then you need to take care of buying a long patch cord in advance. Fortunately, there are no problems with this now - the cable can be made and crimped in any more or less large computer store.
I also want to additionally attach some useful files:
Instructions from STB set-top boxes - link
Interactive TV User Guide - link

Connecting STB to TV

The set-top box Rostelecom comes with cables that will allow you to connect it to absolutely any TV - hdmi, tulips and old SCART.

If you have a modern TV set - LCD or plasma, then it is best to connect the TV set-top box to the TV via an HDMI cable. Why? I have already posted a detailed answer here -. In short, it is this standard that provides the most best quality picture and allows you to experience high quality pictures on the operator's HD channels. Here is the HDMI connector on the receiver:

It is better to connect STB and TV in disconnected form. While this is relatively safe, it is best to exclude the possibility of failure of one of the devices due to potential differences.

Connecting the set-top box to the router

A standard STB receiver (not a TV 2.0) does not have a WiFi module and you can connect a Rostelecom set-top box to a router only through an Ethernet port. Here it is:

It connects one of the connectors of the supplied network patch cord. On the other hand, it plugs into the LAN port WiFi router, ADSL modem or GPON terminal, pre-configured for the service.

There are no difficulties with the very connection of devices with wires. They appear further when a user tries to set up a Rostelecom television on a router to include an STB receiver in it. That is why this question I want to highlight separately and in more detail.

Configuring a router port for a TV box

You cannot just plug the receiver into any jack on the router or modem - nothing will work. It must first be configured correctly.

As an example, I will consider one of the most popular routers - D-Link DIR-300. On other models, the web interface will of course be different, but the principle of operation itself remains unchanged. Proceed in the same way and you will succeed! If you have any difficulties - write in the comments - I will try to help!

So, as a rule, in most cases, for the Interactive Digital Television service to work on a router, it is enough just to separate the port by setting it to bridge mode. On D-Link's it is as easy as shelling pears, through Click'n'Connect or IPTV setup wizard.

We indicate the network connector where the receiver will be connected and apply the changes. Done!

A little more difficult in cases where it is necessary to register an additional identifier virtual networkVLAN ID... This is the practice in many branches of Rostelecom. In this case, you must first find out your identifier in technical support... It is sometimes difficult to do this, since the call-center, which accepts applications, is often not in the know at all and it is better to ask right away to be connected with local support specialists.

After you have found out your Vlan ID for IPTV, we register it in the parameters of the router and bind it to the desired LAN port.

First activation and service activation

So, all the wires are connected, the router is configured, the moment of truth has come. We turn on the power console. Select the video output on the TV. The Rostelecom logo should appear on the screen - a multi-colored ear. The download process takes up to 5-7 minutes. If the device sees the presence of a new firmware on the server and starts flashing it, it will take even longer. Upon completion of the gadget download procedure, you should see an authorization window:

We enter the username and password from the card that was given to you at the subscriber department when concluding the contract.

If suddenly the prefix starts to swear at the wrong username and password, even if you entered it 100% correctly, and gives an activation error:

Then in 99 cases out of 100 this means that you have configured the router incorrectly somewhere. The receiver most likely receives an IP address from the DHCP server of the router and cannot reach the Rostelecom network. So check your router parameters.

If other errors are displayed - see detailed description.

Note: Most likely, you will immediately come across the fact that the Rostelecom remote control does not adjust the sound volume. This is normal. The point is that you first need to link the remote control and your TV. Instructions on how to do this can be found here - link. If something doesn't work out - read the additional one.

Benefits of digital television Rostelecom

At the end of the article, I want to talk about those interesting buns that distinguish this service from similar offers from other providers.

1. View control. Thanks to this function, you can pause any TV program that is on the air. If you wish, you can view it first. The maximum pause duration is no more than 6 hours in a row, after which it is automatically turned off and the set-top box switches to the current broadcast on this channel. View control allows you to watch programs from the archive for the last 72 hours on any channel.

2. Video rental. All novelties of the film market are now available to you at home - films, TV series, programs and cartoons. Most of the content is paid, but the prices are quite reasonable.

3. Multiscreen. Now you can watch all the channels from the purchased TV packages not only on the set-top box, but also on the tablet, phone and SMART TV. And without additional payment.

4. Karaoke. If you like to sing anytime, anywhere, then Rostelecom Interactive Television is your choice. More than 2000 compositions of different genres and trends. Anyone will find something to their liking. Access for 48 hours to the entire Karaoke catalog - 150 rubles.

5. Parental Control. Does your child spend a lot of time watching TV? Now it can be controlled without any problems! At the time you set, access to the Internet and TV for your child will be closed.

Interactive television from Rostelecom can only be connected using a special TV set-top box. The company is fighting with all its might for the TV market, therefore it sells modern equipment and convenient service to its customers.

Features of consoles

Digital television is supplied based on technical solutions from SmartLabs. It is the leading manufacturer of interactive TV equipment in our country. Prefixes have good reputation... They are bought in many countries of the world under different brands.

Today, there are a dozen models of the Rostelecom set-top box. The company reserves the right to decide which equipment to use in different regions of the country. Customers usually don't have to choose. But this is not scary. Wherever you live, ITV will be stable. The only requirement for this is good bandwidth and stable work internet connection.

Modern iptv set-top boxes Rostelecom is a high-performance device that allows customers to use all the latest developments in the field of interactive TV.

As a rule, the company supplies equipment from the STB Mini series. Four models are relevant: SML-5010, SML-5050, SML-5041, SML-5010CT.

Most often supplied to the market junior model 5010, which is more than enough for all digital TV provider services.

There are other SmartLabs devices on the market under the Rostelecom brand. They were produced earlier and are still actively used in many Russian homes. In some regions, customers are supplied with these slightly outdated, but still workable set-top boxes. Some of them are: SML-482 HD, SML-282 HD Base, SML-292 HD Premium.

Expert opinion

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Ask an expert

It is better to refuse the following models: Infomir MAG-250, Infomir MAG-200, IPTV RT STB HD Standart, IPTV HD 101 (103), Yuxing YX-6916A, Motorolla VIP1003. They are hopelessly outdated. The technical characteristics of the "oldies" are not good enough to "pull" modern content and services.

Comparative table of technical characteristics for some models

ModelCPURAMFlash memoryDimensions, mmWeight, g.
SML-5010Broadcom BCM7230DDR3 512 MB256 MB110x107x33130
SML-5050Quad-Core ARM Cortex A7 @ 1.5GHzDDR3 512 MBNAND 256 MB110x107x33130
SML-504164-bit Quad-core ARM Cortex-A53 @ 2.0GHzDDR3 2GBeMMC 8GB110x107x33130
SML-5010CTBroadcom BCM7230DDR3 512 MB256 MB110x107x33130
SML-482 HDBCM7230750MHz dual-coreDDR3 512 MB256 MB100x100x32140
SML-282 HD BaseSTi7105256 MB128 MB150x150x55470
SML-292 HD PremiumSTi7105256 MB128 MB150x150x55470
Infomir MAG-250STi7105256 MB256 MB125x86x28156
IPTV RT STB HD StandartSTi7105256 MB256 MB125x86x28156
Yuxing YX-6916ABroadcom BCM7413 (800Mhz)512 MB DDR 200x160x38
Motorolla VIP1003STi705256 MB64 MB160x130x35300

Set-top box set from Rostelecom

The device is never shipped just like that. The kit includes:

  • Remote control (remote control);
  • power adapter;
  • adapter;
  • wires for connection: HDMI, network cable and composite cable;
  • documentation and instructions.

Standard TV connection diagram via a set-top box

  1. A cable is laid into the apartment through which the router gains access to the Internet.
  2. The router shares Wi-Fi network access for mobile devices.
  3. An Ethernet cable is pulled to the computer.
  4. The same cable goes to the set-top box from Rostelecom.
  5. It, in turn, is connected to the TV with HDMI, RCA or S-Video cable.

More clearly the diagram is shown in the figure below.

You can connect the set-top box in other ways:

  • Wi-Fi connection. This method is rarely used. We'll have to buy a media bridge from Motorola. It is not cheap, and it is not so easy to find it today. The advantage of this approach can be considered to work on the rare 5 GHz band. Wireless works farther than usual. You can also get by with an additional Wi-Fi adapter. But not all consoles will work with it. And the router must be able to separate the adapter from the LAN ports.
  • You can also use the method of connecting to the mains using PLC adapters. But for this you will need to acquire optional equipment and set up all devices to work together. The data is transmitted reliably. But voltage surges can damage the system.

Can I watch IPTV on TV without a set-top box?

Recently, Rostelecom has been developing the Wink service, which allows you to view digital television from computers, mobile devices and TVs with Smart TV, Android TV or Apple TV. To access, you need to install the Wink application and enter the authorization data for the account with a paid subscription.

However, when concluding an agreement, it will not work to dismiss the need to purchase equipment. After all, the service is connected only on condition that the client buys or leases the device.

Quick setup guide

After you have connected all the equipment with wires according to the diagram in this article, turn on the TV. A window for entering activation data will appear on the screen. You can find out your username and password in the contract, which was signed to connect to the interactive television service.

As soon as access is confirmed, text prompts for setting up the system will appear on the screen. Follow these instructions and you will be able to customize the services to suit your needs.

Possible problems and their elimination

Even a new set-top box from Rostelecom can sometimes malfunction. Most of the problems are non-critical and easy to fix. In some cases, you will need to call technical support.

But in most cases our guide will help you.

How to reboot

To do this, press the POWER button on the remote control. In the pressed state, the button must be held for 10 seconds. Don't forget to point the remote at the box itself. Some people habitually point it at the TV, which makes the signal unstable.

Shows a cartoon when turned on

When you first connect the device to a TV, sometimes a table is displayed on the screen, and then a cartoon. Do not be afraid of this. This is a signal that the device is connected to the wrong port. Plug the cable into the LAN port that is configured for your TV equipment.

Error "No IP address"

This error indicates that there is no signal. The router may have been configured incorrectly. Sometimes the signal disappears due to the fault of the provider. This can be clarified by calling the support phone number.

If the device worked fine before, the settings are fine. Try plugging all the plugs to make sure the connection is secure. If the Internet is working, and the signal is received from the provider correctly, the cable is damaged. Sometimes it grinds against furniture legs. You need to check the wires for integrity or replace them with new ones.

Server not found error

Usually, this malfunction appears in connection with a breakdown of network equipment. As a rule, it is impossible to fix it on your own. You will have to call technical support.

Login and password are not suitable

During the initial setup, this error appears if you inadvertently entered the activation data. Check them again in your contract. They usually consist of only numbers. They do not contain special characters or letters.

If the problem arose as a result of changing equipment, you need to call the provider. The fact is that each device is tied to specific authorization data. And apparently the binding process is just not complete yet. You need to find out how long it will take for the login and password to come up.

Wired interface not available error

This problem occurs when the internet is not working properly. Make sure you can access it from your computer or phone. If the network is really unstable, try restarting your router. Sometimes rebooting the set-top box itself or poking wires helps.

Rostelecom prefix does not respond to remote control

This issue occurs due to a control conflict. Sometimes the TV control code is the same as the equipment control code. In this case, you need to configure the remote control to the set-top box using another suitable code. The process is described in detail in step by step guide on TelekomDom.

Popular questions

How to reset settings

To reset the settings on the remote control, you need to hold down two buttons (OK + POWER) simultaneously for two seconds. After that, you need to enter the numbers 977, which will lead to a factory reset.

If you plan to replace the equipment or transfer it to another person, then it also needs to be reset to factory settings. Enter the menu item "Service Management", select "Other" and go to the right. Here select the "Deactivation" function.

Don't forget to pre-register with Wink. Log in there with your username and password from the Rostelecom prefix. This will allow you to keep access to all content and use it on other equipment.

Is it necessary to be connected to the Internet from Rostelecom

No, TV from Rostelecom will work if your Internet has a good speed. In this case, the provider does not matter.

How many channels are available for STB users?

Rostelecom is constantly working to increase the number of channels available for viewing. Your limit is limited only by the paid package. Most users have access to 100-200 channels.

There are exclusive packages that allow you to watch content in very high quality or on special terms. It is always better to find out the latest information on the official website.

How fast the Internet should work

The quality of video and sound of media content directly depends on the speed of the Internet. Theoretically, you can watch TV in low quality even with a low Internet speed. But for comfortable viewing, the network must work with throughput minimum 0.9 megabits per second.

How many TVs are served by one set-top box

The maximum device can serve two TVs. To connect the second screen, you will have to use a PCA cable, because the HDMI port is already occupied. The content on their screens will be shown synchronously.

To view different channels separately on different devices, you need to connect paid service "Multiroom".

What can you do with a set-top box besides watching TV

The device allows you to access social networks and Youtube. You can even check balances and manage some services through the program menu. If you have an account with the Wink service, then access to content and TV channels will appear for computers and mobile devices.

Digital set-top box Rostelecom is a mandatory device for receiving broadcasting. According to the company's rules, subscribers can watch using the receiver, only a certain number of channels, which is determined by the connected tariff package. The firmware of the Rostelecom set-top box is performed to enable free viewing of all possible channels, as well as to increase the capabilities and functionality.

The positive side of the new firmware is the ability to view additional TV channels without paying for the operator's services. In addition, a convenient home media center will be available. wI-FI support and DLNA.

disadvantages

Users did not find any significant shortcomings in flashing interactive TV. The only change after updating the Rostelecom router is the loss of standard built-in services - weather, exchange rates.

What is needed for flashing

To flash a TV set-top box from Rostelecom, you need to go through four stages:

  1. Training.
  2. Resetting the set parameters.
  3. Official firmware.
  4. Alternative firmware.

It is important to understand that not all models can be reflashed. The instructions described below are suitable for brands MAG-200, MAG-250 and IPTV RT-STB-HD Standart.

There are two ways to flash a Rostelecom prefix:

  1. By Multicast.
  2. C USB - flash drives.

Training

Before starting the update process software you need to prepare the following:

  • PC or laptop with a network card for connecting to the Internet;
  • a special cable (LAN) with which the set-top box will be connected to the computer (if the multicast firmware will be used);
  • flash card less than 8 GB (for USB flashing method);
  • infomir firmware program (available at http://soft.infomir.com/mag250/release/);
  • utilities DHCP-server and MCAST (can be downloaded from the link https://yadi.sk/d/PJxJM6KJsY7US and https://yadi.sk/d/wQdEmBL2sY7Wx).

It is best to flash the device in two stages: first with the official firmware, then with an alternative one to remove the restrictions.

Resetting the set parameters

For correct operation of the firmware process, it is recommended to start resetting the receiver to factory settings. This can be done using a special button "DEFAULT", which is located on the rear panel of the device, and is slightly pressed into its body to protect it from accidental pressing.

If nothing happened after pressing the button. Resetting the settings can be done through the main menu by selecting the "Default settings" item. Confirmation of the selected command will delete the parameters.

Official firmware from USB stick

Flashing stages:

  1. Download software version Inform.
  2. Upload the bootstrap and imageupdate files to the Mag250 folder on the prepared removable media.
  3. Insert the USB flash drive into a special connector on the device case.
  4. Go to the STB menu.
  5. Follow the path: " System settings"-" Setup "-" Update software "-" Update via USB "-" Start update ".
  6. Check the health and correctness of the files copied to the USB flash drive.
  7. Click OK.

If an error appears during the installation process, do the following:

  • delete data from the memory card and write it again;
  • check the folder name for errors, and fix them;
  • start the process in another way.

The second way to run the firmware from a flash drive:

  1. Insert a USB stick with the downloaded files into the receiver.
  2. Press and hold the "Menu" button on the remote control.
  3. In the BIOS parameters, select the Upgrade Tools section.
  4. And enable USB Bootstrap.

After installing the new firmware, the console will reboot.

Official Multicast Firmware

To reflash the receiver via Multicast, you must:

  1. Copy Bootstrap, imageupdate, mcast, dualserver files into one package to your computer.
  2. Connect the console.
  3. Go to BIOS settings (by holding down the "Menu" button).
  4. Select the Upgrade Tools section.
  5. Connect the receiver to a computer via a LAN cable.
  6. Go to the properties of network connections.
  7. Select the sub-item "Internet Protocol Version 4 (TCP / IPv4)".
  8. Enter the data: IP address - 192.168.1.1, subnet mask - 255.255.255.0.
  9. Run the "dualserver" file from the folder via the command line (the command line is invoked by the WIN + X key combination).
  10. Run file
  11. Select the changed connection type.
  12. Press the “SELECT” button.
  13. Enter data in the appeared window:
    • The IP address of the first stream is 224.50.0.70:9000;
    • The IP address of the second stream is 224.50.0.51:9001.
  14. Click "Start" for both streams.
  15. Wait for the process to complete.
  16. Open the set-top box BIOS settings again.
  17. Select the path "Upgrade Tools - MC Upgrade".
  18. Receive a message about the beginning and end of the firmware.
  19. Reboot the receiver.

This completes the official flashing process. To get more advanced features of the set-top box, you need to install an alternative option.

Alternative firmware

Before starting work, you must also prepare a bootable USB flash drive:

  1. Choose a flash card no more than 8GB.
  2. Format it in FAT system
  3. Create a folder "mag250" on the media.
  4. Drop the Bootstrap and imageupdate files on it.

Alternative firmware via the STB menu

Stages of work:

  1. Open the "Settings" section in the device menu.
  2. Press the SETUP button.
  3. Select the section "Software update".
  4. Find "Update on YUSB".
  5. Click "Start".
  6. Check the integrity of the data on the media.
  7. Press "Start".

After the end of the update, the bailiff will reboot itself.

Alternative firmware via BIOS parameters

The process of flashing from BIOS is similar to the one described above for the standard version.

  1. Open BIOS (when turning on the device, hold down the Menu button).
  2. Open Upgrade Tools and USB Bootstrap.
  3. Insert the removable drive into a special USB connector on the receiver.
  4. Click OK.
  5. Wait until the firmware is installed and the system is rebooted.

If at any stage an error message pops up, you must delete the files from the memory card and overwrite them again. Or use another firmware method.

IN modern world, no man can do without watching television broadcasts, reality shows, films and TV series. But not everyone has the opportunity to connect expensive tariff plans and additional packages to their equipment. The alternative (modified) firmware of the Rostelecom set-top box will leave all the basic functions of interactive TV - record, rewind, pause, but also add many others to the main channels.