Sberbank for legal entities. What problems can be solved. Login to the system

Sberbank, as a clear and unconditional leader in the financial and credit market of Russia, pays special attention to improving the comfort level of its customers. The main direction in this area is work on the development of new services and improvement of the existing ones. This also affects the functioning of telephone hotlines.

Leading credit organisation donates large funds to maintain timely and high-quality communication with its customers. To improve the service, several lines were allocated: for working with individuals and the Sberbank hotline for legal entities. The customer support service is obliged to work constantly and without interruption.

On dedicated hot lines of Sberbank, the client can easily contact the support service

What is the Sberbank support service for, its functionality

Almost always, Sberbank's clients belonging to a part of small and medium-sized businesses turn to the call center for advice precisely because of various technical failures. Analysts find an explanation for this - all other ambiguities are easily resolved, thanks to the ramified help system ... With its help, you can resolve any issue not related to technical work.

The main, most common reasons for contacting the call center of a bank of legal entities are problems associated with a variety of technical capabilities.

According to statistics, the most frequent problems with which they call the technical support service of a legal entity are:

  1. Sudden and frequent interruptions of the session throughout the day.
  2. There is no automatic update of cash balances at the first authorization in the system.
  3. System malfunction and notification of invalid / incorrect Internet connection.
  4. Too long waiting for the SMS password, which is required to confirm a particular transaction.

The vast majority of such problems can be easily resolved by reinstalling the client PC browser or adjusting the service settings. Sometimes a visit from an IT service worker is also required. When talking with a client, the line operator has the right to switch the connection to a specific narrow-profile specialist. By the way, fAQ also call the conditions of participation in the bonus program Thank you.


One number for all Sberbank clients

How to call the call center for problems of legal entities

All the necessary information on the specifics of the call center is located on the bank's website. It is worth noting that the entire information section has several subsections related to interaction with different categories of Sberbank clients. In particular:

  • civilians (individuals);
  • entrepreneurs (small / medium business);
  • corporate clients (firms, organizations, corporations).

But for all representatives of various subcategories, there is the possibility of prompt receipt of round-the-clock support using a dedicated telephone line. It starts at 8-800. Subsequent numbers are different for different customer categories.

A single number of free round-the-clock support for representatives of all categories of Sberbank clients: 8-800-555-55-50.

To contact Sberbank-Business-Online, the technical support phone for legal entities is as follows: 8-800-555-57-77. Additional numbers:

  • 0: connection with a call center worker;
  • 1: questions about lending / reserving accounts;
  • 2: tariffs, existing conditions for other bank products;
  • 3: help with ongoing problems in the work of Internet banking;
  • 6: obtaining the necessary support and advice on working with the operating system;
  • 9: connecting with another specialist in case of narrow-profile problems and questions.

When you call 8-800-555-55-50, to go to the technical support phone of Sberbank for legal entities, press the "4" button. It is worth remembering that the duration of the connection time with the operator depends on the line load.


Support Services

What problems can be solved

The entire list of questions required for solutions from operators depends on the type of call center. A unit dedicated to working with regular (civil) clients provides assistance in the following situations:

  • blocking of plastic cards;
  • informing about transactions and cash balances;
  • disabling / blocking online services (Mobile Bank and Sberbank-Online);
  • obtaining any explanations about the functioning of Sberbank and individual regional offices.

The competence of the call center for interaction with legal entities includes a different set service... They include:

  • support for working with Sberbank programs;
  • an explanation of the tariff plans in force at Sberbank;
  • the nuances of opening and maintaining settlement accounts;
  • an explanation of the nuances of providing various kinds of services;
  • consultations on the maintenance of remote online services.

When conversion is meaningless

All restrictions on contacting the contact center apply to individuals. Ordinary clients of Sberbank will not be able to open a new bank account, make a money transfer, or leave an application for a loan and change the limit of an existing loan by contacting the technical support service. But almost all of these operations are available to corporate clients when they contact the hotline for legal entities.

But corporate clients should also understand that call center specialists are far from always able to solve problems that clients have. Even with the highest level service, there may be such malfunctions in the work of programs that are not able to be resolved with only one call on a dedicated line. Therefore, if disruptions in working with Sberbank theoretically incur large financial losses, it is better to directly contact the bank management of local branches - in the absence of a resolution of the situation, contact the regulatory authorities:

  • Central Bank of the Russian Federation;
  • Rospotrebnadzor;
  • FAS (Federal Antimonopoly Service).

Phones of local, regional branches can be found on the bank's portal

Level of admission and competence of tellers

Call center workers are empowered to perform specific tasks only. And, of course, the operator is not able to resolve the technical nuances that sometimes arise in the event of errors and malfunctions in programs. In this case, the clerk switches the client to a certain specialist who is more competent in specific issues.

Cost of services

Technical support Sberbank Business Online - hotline for legal entities

The Sberbank Business Online service was created to enable businesses to remotely manage their finances, it is important for the bank and users that everything works smoothly and without interruptions. For prompt troubleshooting, you need to remember the main contact - 8 800 5555777 - the phone number of technical support for Sberbank Business Online support.

To respond quickly to the problems of users, Sberbank has created several communication channels:

  1. By phone:
  1. In offices and branches of the bank.

8 800 5555777 Sberbank Business Online support phone

By calling the technical support number for legal entities, you can solve the problem in the following ways: using the voice menu or an operator.

Once connected, the following menu is available:

  • Lending and account reservation programs;
  • Financial products for legal entities;
  • Assistance in the operation of the remote maintenance service;
  • Consultation of the operator on the issues of blocked accounts, transactions performed, current contracts;
  • The ability to switch a call to a specific department or employee;
  • help on other issues.

If the operator cannot solve the issue on his own, he will switch you to the right specialist.

You can call this number absolutely free of charge, if you are in Russia, you are charged for communication in roaming. For calls in roaming, you need to use the number +74955555550

If you called 88005555550, then to go to the legal aid section. persons need to press button 4.

Call center working hours

Technical support Sberbank Business Online by phone 8800555777 is federal number, for some questions it makes sense to contact regional representatives, this will speed up the problem solving process.

The federal call center works round the clock, without days off and breaks.

Call in regional service support is possible only during business hours.

The short number 900 for calls from mobile phones and the main technical support number 88005555550 also work 24/7.

The most common reasons for contact

In most cases, business customers contact the call center with technical questions, most of which can be resolved by the operator. The most common problems are:

  • In the absence of SMS messages to confirm actions in the online account, SMS may be delayed or not received at all. Specialist technical support will be able to help you if the problem is not related to the mobile operator.
  • Many clients turn to in cases of long system load. In this case, the first step is to try to change the browser - this advice can also be given by the operator;
  • Inauthentic connections and a ban on logging into the system, confidentiality is important for business and they immediately contact technical support with this issue. The specialist may suggest that you change your browser or add the Sberbank security certificate to the exceptions.
  • The account is not updated. When you first log in for the day, the information should be pulled up automatically, in other cases, you need to update it manually. The algorithm of actions can be found in the call center.
  • Aborting the session several times in a row. The operator will tell you the options for solving the problem, depending on the cause of its occurrence.
  • Legal entities may also be interested in the details of the program Thank you

You should always have at hand free phone Sberbank Business Online support service, where you can contact if you have any question.

If the operator cannot resolve your issue, then he will switch you to a specialized specialist, sometimes he may offer to invite a representative of the IT department to your office. And there are some problems that can be solved only with a personal presence at a bank branch, for example: resuming access to Sberbank Business Online. Situations may also arise, the solution of which requires direct reference to the management. banking organization, for example: conflict with employees, problems with work online cabinet (which is beyond the power of the operator), financial losses due to the actions of the bank.

Alternative channels of communication with technical support

The fastest way to get information from customer support in 2018, other than calling, is to use remote customer service.

Algorithm for solving issues using the site:

  1. You open the official website www.sberbank.ru;
  2. Choose a tab to corporative clients;
  3. To get started, you can see the most frequently asked questions;
  4. If the answer is not found, then click on the button Feedback;
  5. Choose the item that interests you:
    • Account opening and management,
    • Lending,
    • Self-collection,
    • Remote service,
    • Payments and transfers,
    • Other;
  6. Select the required section, describe the essence of the question, fill in the contact information;
  7. Write down the appeal number, according to it in the Feedback window, you can track the status of the problem.

And do not forget that the Sberbank hotline for legal entities is available to you 24/7.

- a system of remote banking services for enterprises and firms from Sberbank. The system provides access to the accounts of your organization and allows you to fully service the company's financial assets via the Internet. To access the system, you need a username and password that were given to you at the bank branch when registering in the system. Many clients have already appreciated all the delights of the Sberbank Business Online system.

Login to the system Sberbank Business Online

To enter personal Area it is necessary to enter identification data, namely login and password. You received them at the Sberbank branch when you connected to the system. You were given your login in an envelope, and the password was sent to the mobile phone to which the service was linked (specified in the contract for remote banking services). After entering the username and password, press the "Login" button. Your phone will receive an SMS with a one-time verification code to enter the Sberbank Business Online system (the code is valid for 5 minutes). After entering the code, you will be taken to the main page of the Sberbank office for business.
On May 21, 2018, the Sberbank Business Online system has updated the design and functionality of the cabinet (after logging in, you can use the new version or revert to the previous version).
Remote banking system for corporate clients - Sberbank Business Online allows legal entities and individual entrepreneurs manage your accounts and funds remotely. This service greatly simplifies the process of interaction between the bank and the client, as well as any operations and transactions on current accounts. It is safe and convenient to make non-cash payments and transfers through the Sberbank Business Online system, and most importantly, quickly.

Connection to the Sberbank Business Online system


It is easier to connect the Sberbank Business Online service than any other Internet client. To obtain registration data and access to your personal account, you need to visit the Sberbank branch serving legal entities to conclude an appropriate agreement. Beforehand, it is necessary to clarify not only the work schedule of the branch, but also the list of documents required to draw up a service agreement for Sberbank Business Online. As a rule, corporate clients are required to present registration documents and send a company representative to the bank with a power of attorney or order certifying his authority. Immediately after signing the contract, the client is provided with a login and password to enter the system.

Login to Sberbank Business Online and work in the system

From the official website of Sberbank of Russia, you can go to the Internet banking page through one of the sections on the main page - "Small business" or "Corporate clients" by opening the tab " Login to Sberbank Business Online". It is possible to get to this page directly by the link: https://sbi.sberbank.ru:9443/ic/dcb/
To enter the service, it is not enough to enter the identification login and permanent password specified in the agreement. There are two alternative ways to get into your Sberbank Business Online personal account:
  1. Enter the one-time password received in the SMS message to the phone that was registered at the conclusion of the contract. When working through a web browser, you will have to enter such one-time passwords to confirm all actions and transactions on accounts.
  2. Use an electronic key (token) issued by the bank. To use a token, you need to connect it via a USB port, run the program on it, enter the PIN code and account number from the envelope from the token in the form that opens, and then open the Sberbank Business Online page and only then enter the login and password from the agreement. But in the future, you will not need to confirm all operations in the session of using the service.

Sberbank Business Online service capabilities

  • Obtaining operational information about all ongoing operations, transactions and account balances;
  • Acceptance of payment documents and their processing in in electronic format;
  • Sending electronic documentation with the ability to attach files;
  • Receiving an SMS notification about the movement of electronic documentation (acceptance, execution or refusal to execute payment documents);
  • Ability to send electronic documents counterparties (E-invoicing).
  • Confirmation of payments made by the accountant
  • Checking counterparties for good faith
  • Possibility to open additional current accounts within one legal entity
  • Application for loans and overdrafts for business directly from your personal account
  • Opening deposits
  • Issuance of business cards for yourself and employees (the limit on each card can be configured)
  • Transfer of salaries to employees
  • Online accounting (in addition, it is possible to purchase a cash register 54-FZ)
  • Business intelligence (compiled based on your banking transactions for the required period)

Advantages of the Sberbank Business Online system

The main advantages of the service for remote communication between business and the bank are ease of connection, ease of use, mobility and security of the account access system. It is worth noting the availability of the connection, because this does not require buying special equipment or installing additional programs on a computer - a regular web browser is enough for work and one visit to the bank to conclude an agreement and obtain identification data to enter the system.
No training is required to use Internet banking - the interface is intuitive, and the reference books contain detailed manual to perform any actions in the system. Without unnecessary problems, you can upload documents to the 1C database or upload them there, since the service is fully compatible with this program. Electronic document management allows you not to visit a bank branch once again to put seals and signatures on payment documents.
Access to the system can be obtained from anywhere, if there is Internet access, it does not matter what time it is open - the service works around the clock. To confirm all actions, it is enough and mobile phone... At the same time, the safety of customers is ensured, since the entrance to Sberbank Business Online is confirmed by one-time passwords or electronic key, which protects corporate accounts from intruders.
If you are natural person, then your personal account is

Maintaining financial activities the enterprise is regulated by legislation (instructions of the Central Bank and other legal acts), according to which cash settlements with the participation of legal entities can be made with a limit on the amount under one agreement of 100,000 rubles. If within the framework of one agreement the amount exceeds this limit, regardless of the organizational and legal form, the company is obliged to open an account and consult with financial institution.

The main requirements that apply to the bank servicing the company's account are reliability, safety money and information. When choosing a bank to carry out settlement and cash transactions, an important aspect is also the cost of servicing and tariffs for services (deposit and withdrawal of cash, transfers and other payments). One of the most reliable banks, Sberbank, offers optimal conditions for big business and various solutions for starting a small business.

Since January 15, 2018, new tariffs have been adopted for servicing an account with Sberbank. According to the official website of Sberbank, compared to the beginning of last year, the amount of monthly payments increased from 1,600 rubles to 1,700 rubles. new tariff has been in effect since the middle of last year, so a new increase in 2018 is possible. Opening an account, like last year, will cost business owners 3000 rubles.

The annual fee for using the Business Card is 2500 rubles, additional SMS notification is charged 60 rubles / month. For depositing funds to an account by card through an ATM, a commission is charged - 0.3% of the amount credited. The same commission is provided for depositing funds to the account through the cashier, if the amount exceeds 100,000 rubles. If the deposited amount is less, the commission will be 0.36% of the amount, and at the same time at least 220 rubles per transaction.


Tariffs for non-cash transactions have not changed. The cost of the service for transferring funds to an account with Sberbank is 11 rubles for 1 payment or 0.05% of the amount in foreign currency, but not less than 10 dollars and not more than 200. You will have to pay 32 rubles for a transfer to another bank (if the amount is less than 100 million rubles) or 52 rubles. (if the amount of the payment exceeds 100 million rubles).

Cash settlement fees for cash withdrawals

The introduction of new tariffs affected the amount of payment for services for issuing cash from an account. The issuance rate has increased wages and others social payments from 0.6% to 0.7% (minimum 250 rubles) from the beginning of 2018. Tariffs for other cash payments depend on the amount:

  • up to 2 million rubles / month - 1.4% of the amount (at least 250 rubles);
  • 2-5 million rubles / month - four%;
  • more than 5 million rubles / month - 8%.

For withdrawing from an account using a Business card through an ATM of Sberbank, a commission of 1.4% of the amount (at least 250 rubles) is charged, through an ATM of another bank - 3%, at least 300 rubles / 10 USD / EUR, as well as commission of another bank.

For small businesses with one account, package rates are provided. For a fixed fee, the company receives free account management and use of the Sberbank Business Online Internet system. All transfers within the Sberbank system to legal entities are free of charge. There is also no fee for opening an account.


Within the “Minimum +” tariff, free crediting of funds in the amount of 30,000 rubles / month, within the “Basis +”, “Active +”, “Trading +” tariffs - up to 100,000 rubles / month. Within the framework of the "Salary" tariff, cash withdrawal is provided for up to 200,000 rubles / month.

For withdrawing from an account using a Business card through an ATM of Sberbank, a commission of 3% is charged, for issuing funds at a bank branch:

  • up to 5 million rubles / month - 5% of the amount;
  • more than 5 million rubles / month - 8%.

When tariffs are changed, the terms of the new tariff begin to operate from the 1st day of the next month.

  • 1 Connection to the Sberbank Business Online system
  • 2 Login to Sberbank Business Online and work in the system
  • 3 Possibilities of the Sberbank Business Online service

Remote banking system for corporate clients - Sberbank Business Online allows legal entities and individual entrepreneurs to manage their accounts and funds remotely. This service greatly simplifies the process of interaction between the bank and the client, as well as any operations and transactions on current accounts. It is safe and convenient to make non-cash payments and transfers through the Sberbank Business Online system, and most importantly, quickly.

Connection to the Sberbank Business Online system

It's easier to connect the service than any other Internet client. To obtain registration data and access to your personal account, you must visit the service provider for legal entities to conclude an appropriate agreement.

Beforehand, it is necessary to clarify not only the work schedule of the branch, but also the list of documents required to draw up a service agreement for Sberbank Business Online. As a rule, corporate clients are required to present registration documents and send a company representative to the bank with a power of attorney or order certifying his authority. Immediately after signing the contract, the client is provided with a login and password to enter the system.

Login to Sberbank Business Online and work in the system

From the official website of Sberbank of Russia, you can go to the Internet banking page through one of the sections on the main page - "Small business" or "Corporate clients" by opening the tab "Login to Sberbank Business Online". It is also possible to get to this page directly by following the link: www.sbi.sberbank.ru:9443/ic.

To enter the service, it is not enough to enter the identification login and permanent password specified in the agreement. There are two alternative ways to get into your Sberbank Business Online personal account:

  1. Enter the one-time password received in the SMS message to the phone that was registered at the conclusion of the contract. When working through a web browser, you will have to enter such one-time passwords to confirm all actions and transactions on accounts.
  2. Use an electronic key (token) issued by the bank. To use a token, you need to connect it via a USB port, run the program on it, enter the PIN code and account number from the envelope from the token in the form that opens, and then open the Sberbank Business Online page and only then enter the login and password from the agreement. But in the future, you will not need to confirm all operations in the session of using the service.

Sberbank Business Online service capabilities

  • Obtaining operational information about all ongoing operations, transactions and account balances;
  • Acceptance of payment documents and their processing in electronic form;
  • Sending electronic documentation with the ability to attach files;
  • Receiving an SMS notification about the movement of electronic documentation (acceptance, execution or refusal to execute payment documents);
  • The ability to send electronic documents to counterparties (E-invoicing).
  • Advantages of the Sberbank Business Online system

The main advantages of the service for remote communication between business and the bank are ease of connection, ease of use, mobility and security of the account access system. It is worth noting the availability of the connection, because this does not require buying special equipment or installing additional programs on a computer - an ordinary web browser is enough for work and one visit to the bank to conclude an agreement and obtain identification data to enter the system.
No training is required to use Internet banking - the interface is intuitive, and the reference books have a detailed guide on how to perform any actions in the system. Without unnecessary problems, you can upload documents to the 1C database or upload them there, since the service is fully compatible with this program. Electronic document flow allows you not to visit a bank branch again to put seals and signatures on payment documents.

Access to the system can be obtained from anywhere, if there is Internet access, it does not matter what time it is open - the service works around the clock. A mobile phone is enough to confirm all actions. At the same time, the safety of customers is ensured, since the entrance to Sberbank Business Online is confirmed by one-time passwords or an electronic key, which protects corporate accounts from the actions of intruders.