Rostelecom ip television set-top box repair. Everything about renting Rostelecom equipment. Wi-fi routers Rostelecom

The situation is as follows: I have a telephone installed from their company, connected through the equipment they have installed. Now a situation has arisen that I need to refuse this phone, but Rostelecom does not want to terminate the contract with me, arguing that I myself must personally remove the equipment installed by them and bring it to their office. If they themselves will rent their own equipment, then they are ready to do it only at my expense, for a separate fee.

Hello. Last December, he signed an agreement with Rostelecom for the provision of communication services (Internet and television).

Services under tariff plans are provided only if the subscriber purchases a set of subscriber equipment from Rostelecom in installments.

Equipment sales are charged monthly along with the cost of the services provided. I paid for everything in full, without delay.

Rostelecom - Once and for all - (Page 2 of 25)

this is already interesting.

I was told on the phone that everything can be returned without any sanctions at any time.

And that in the first year you don't have to pay for a TV set-top box at all, and the monthly fee will be 350 rubles. including the rental of a router.

When the equipment is sold in installments for 48 months, the fee is charged from 13 to 48 calendar months inclusive after the date of the conclusion of the purchase and sale agreement, the fee from 1 to 12 months is not charged.

If the Subscriber refuses to use the services included in package offerDuring the first month of the service, the Subscriber has the right to return the equipment purchased from OJSC Rostelecom, provided that the equipment is fully completed and the packaging is intact. In this case, Rostelecom refunds the equipment cost paid by the subscriber.

So, preamble: in a rented apartment, I connected to this provider.

The master came, installed a Rostelecom fiber-optic router, charged me one ruble (literally one ruble) for the connection (the router is put into temporary use). After some time, I bought myself an apartment and moved out of the old address, while leaving the equipment to the owners, motivating this by the fact that after all, they will rent the apartment after me and the Internet will be needed there anyway.

Six months ago I rented a router from Rostelecom, which I successfully rented for two months.

I returned and paid the rent in full. The woman checked the package - everything was in order (I returned it due to a faulty wi-fi module). She said that if the malfunctions arose through my fault, then the specialists would call me back and I would have to pay for the repair of the router (the specialists did not call).

How to get money back for a product issued in installments

Moscow Viewed 305 times. Set 2011-07-28 09:50:04 +0400 in the topic "Protection of consumer rights" A vacuum cleaner was purchased in installments brand kirbi, I want to terminate the contract and return the goods, tell me how - I purchased a kirbi brand vacuum cleaner in installments, I want to terminate the contract and return the goods, tell me how. further 1 answer. Moscow Viewed 279 times.

Set 2011-12-19 16:29:47 +0400 in the topic "Protection of consumer rights" Will the money be returned for the goods if the check is lost.

they charge me 159 rubles a month on a receipt.

Rostelecom TV service package.

st. Petersburg branch. recently bought myself a TV supporting: Standards digital television DVB-C, DVB-S2, DVB-T2. the history of the issue is as follows: past tenants have connected the cable. once a month a man came and took cash.

then the service was gone. I opened the flap and connected to the free space of the antenna splitter.

I have a right!

On December 19, 2012, on account 641200591787, the provision of Internet services was terminated for unclear reasons (an advance payment in the amount of RUB 450 was made according to the agreement).

The subscriber was not notified of the results of the consideration of the application.

Internet service provision was not restored.

general information

The macro-regional branch "Center" of PJSC "Rostelecom" (MRF "Center") operates in Moscow, the Moscow region and the Central Federal District. MRF "Center" on the basis of its own high-tech transport network provides a full range of telecommunications services to both private and to corporative clients: voice communication, high-speed Internet access using various technologies (FTTх, xDSL, хPON), data transmission services, wire and terrestrial radio broadcasting, cable and digital television, as well as connection and traffic transmission services for other telecom operators.

Recently on Avito and other sites with free classifieds there are more and more advertisements for the sale of various equipment purchased from Internet providers when connected. The winner is the Rostelecom router and STB set-top boxes.
This happens because this operator provides its equipment either to a meeting at full price, or by installments. In the latter case, when the contract is terminated, it is usually necessary to pay the remaining amount. Accordingly, after the subscriber disconnects, he has no more needed hardware in his hands and he gets rid of it trying to get at least some means back.

How to terminate the agreement for Rostelecom services and return the equipment?

Moreover, you can often find very great offers.
In this article, I want to answer a question that readers often ask me in the comments; I bought a used prefix Rostelecom. What to do with it?;. Here very practically everything depends on that; whether you are still a subscriber of this provider or not. Let's consider both options.

Case One: You; Rostelecom subscriber
If you have already connected the Interactive digital television service; on one TV set and you want to connect the second; buying a used STB through Avito is the most profitable option. There it will cost 500-800 rubles (and sometimes you can actually find new copy) instead of several thousand for the newest one in the subscriber department.
And then you will need to contact the subscriber department, activate the Multiroom service; and get another login and password. At home, it will be necessary to configure another port for IPTV on the router and connect the Rostelecom set-top box purchased to it. If suddenly she starts to swear at the login, it means that she was not untied in the database from the old carrier. It is necessary to contact technical support with a request to untie it in the database.

Note: There is an option to use the prefix unofficially and, with all this, watch all the channels for free. This can only be with the Infomir MAG-250 and Promsvyaz RT-STB-HD Standard models by installing the DNA firmware. You can read more about this here.

Case 2: you have a different ISP

Here, unfortunately, there are few options for the development of events. The problem is that without access to Rostelecom's digital TV network, its video receivers; useless iron. Several models are an exception. Smartlabs SML-292 HD and SML-482 HD may be used by other telecom operators. And more specifically; from MTS. In other words, if you have the firmware, you can reflash and use them.

Another successful model, which is not being purchased now, but which can be found in ads; this is Infomir MAG-250 and its full clone Promsvyaz RT STB HD Standard (not to be confused with RT HD Mini). This in itself is a good multimedia player, which, if you reflash it, you can connect to a router and watch videos on Youtube, as well as movies on the network and through online portals and cinemas on the Internet (Megogo, ivi, etc.) ...

I heard several times from blog readers that they managed to flash the SML-482 HD with Moyo TV firmware to use it as a media player. There is even a video on YouTube:

Huge queues and lack of customer service

OnLime - Huge queues and lack of customer service

Internet service provider and digital TV provider Onlime, aka Rostelecom, mock their customers. They warn everyone, in no case do not rent equipment from the company.
My situation: connected to the Internet of this organization and a single package I took services on digital television, I immediately refused from services for renting a router, since I have my own, but for watching digital television, I was automatically leased a receiver for a TV.
Constant problems with the signal and poor quality of services forced me to change my Internet provider. It was no problem to refuse Internet services, but in order to close the contract on television, the company representatives told me that I personally must come to the office with a passport and hand over the receiver for television.
As it turned out, Online company has only one office in Moscow near the devil on the horns (the Varshavskoe highway industrial zone) and is a measly 30 m2.
From the corner of the building I needed, I met the end of a line in which there were people with rental equipment.

How to return equipment to Rostelecom

Bottom line: 1 hour of waiting on the street, and another 1-30 idle time in a crowd of distraught people who simply rushed at 2 unfortunate managers who were making requests for the return of the company's equipment.
Thanks to Online company for the convenience delivered in the cold.
Excellent customer service, customer service in your only office, where there are not even chairs and sofas and people have to stand for 2 hours to hand over your non-working equipment.
It’s a big foolishness of you to think that by treating customers like this, you create positive emotions from your brand.
Half of the people standing in line were ready to refuse all the services of the company, just for a swinish attitude towards people.
The company's managers are not even able to organize a minimal customer service with the service of returning equipment through courier service, for which I personally would even be willing to pay.

Reply to complaint

Connect Rostelecom. A federal-scale Internet provider that provides services to the population of most regions of Russia. Rostelecom tariffs, connection technologies, models of Wi-Fi routers and set-top boxes may differ in some regions. The main connection technologies are described below and the most common models of the provider's equipment are presented.

More than 100 million people all over Russia use Rostelecom Internet service. Different data transmission technologies are used in different regions of the Russian Federation. The most advanced of these are fiber optic. PON technology has taken root in large cities - regional capitals: St. Petersburg, Novosibirsk, Nizhny Novgorod, etc. FTTB technology and the like are used in cities and other settlements of most regions of Russia: Tula, Volgograd, Astrakhan, Leningrad regions, Udmurt Republic, Krasnodar Territory, etc.

Direct connection of your home to the Internet fiber optic cable will provide high speed data transfer. The difference between PON technology is that the optical fiber is brought directly into the apartment, while FTTB technology, such a cable is laid up to the switchboard at the entrance, and then through ordinary Internet wires ("twisted pair") to the apartments of the residents.

Saratov! Has anyone handed over Rostelecom prefixes ????

You can quickly download large files and enjoy excellent voice and video quality. One cable is enough for simultaneous use of the Internet, telephone and interactive TV.

In the absence of optics in the house, the client can also spend stable internet and even digital television over a regular telephone line. This technology is called ADSL (xDSL). It has only one drawback - the data transfer rate technically cannot be higher than 15 Mbit / s, and in some regions it is only 6 Mbit / s. However, only residents of megalopolises who have access to speeds of 100+ can call this fact a minus. Millions of Russians do not have the opportunity to connect to the Internet via "optics" and for them Internet connection via a telephone wire is an excellent alternative to 3G Internet.

The Rostelecom TV service (Digital interactive TV from Rostelecom) can be connected using any of the above technologies. A special digital set-top box is required for television to work. It is provided for rent, installment plan or purchase - in each region of the Russian Federation in different ways. Check with the operators for details. Rostelecom promotes periodically, and new subscribers get such set-top boxes at a substantial discount.

How to refuse and return equipment to Rostelecom?

Is it possible to get a refund for a working digital set-top box.

When purchasing a digital set-top box, the buyer is often sure that it will definitely work with his antenna, and if it does not, then it will be easy to return it to the store and get the money back. In practice, things are far from so smooth.

First, it should be understood that the reception digital channels with a probability of 99% is possible only if all broadcasted in your region analogue channels with your antenna you are looking at very good quality.

Yes, there are cases when the majority of analog channels are shown unimportantly, and when buying a digital set-top box, it shows all 20 channels without any problems (if they are available in your region). This is because exactly the two frequencies at which DVB-T2 digital broadcasting is going on, your antenna picks up well. Nevertheless, a false belief is very popular among the people that the set-top box will work with any antenna, which in practice is far from the truth.

Returning a set-top box to a store

So, if you are faced with a situation where your set-top box does not catch a single channel, or only catches 10 out of 20 available ones, then it is safe to say that the problem is precisely in the antenna, cable or bad contacts. And then it may turn out that repair, replacement or installation of a new antenna is either technically impossible, or simply does not fit into your budget. In this case, you have only one way out: return the set-top box back to the store and continue to watch analog, satellite or cable channels.

But there is one serious snag: the digital set-top box is a technically complex product and you won't be able to easily return it back within 14 days. The only exceptions are online stores, which can accept the digital set-top box back and return the money within 7 days. In other cases, a refund is possible only by agreement with the store.

The best way to avoid this problem is to negotiate a refund before purchasing a digital set-top box. Some stores meet customers and give them the opportunity to return the set-top box back, despite the fact that the law does not oblige them to do so. If, after all, you have already bought the prefix and the seller in the store refuses to return the money, then you just have to look for some kind of compromise. It is clear that the store does not want to lose its profits, so you can try to exchange the set-top box for some other product from the store's assortment, or try to return at least part of the money.

class \u003d "eliadunit"\u003e

If a digital TV user has a broken set-top box, can it be repaired or replaced? How to return the Rostelecom prefix if a person decided to change the provider? All this will be discussed in the article.

Replacement and repair of the Rostelecom set-top box

TV box for viewing interactive television - complex equipment, etc. as in any technique, breakdowns and "glitches" occur in it. If this happens, then the Rostelecom subscriber will think about the expediency of further use of this set-top box.

The most common set-top box problems are:

• the set-top box does not turn on;
• the same video is shown on the screen in cycles;
• a message appears stating that there is no IP address;
• server search errors;
• the sound is distorted, the picture disintegrates and freezes;
• the set-top box cannot recognize the signal.

1. if, when turning on the equipment, the user observes the same presentation video of the provider, then this may mean that work is being carried out on the operator's side, or a breakdown has occurred.
2. It may also indicate that you need to re-configure the SPB settings. If the problem persists, then you need to contact technical support.

If the inscription "Not received IP-address" flaunts on the TV screen, then the reasons lie in the following:

• the prefix settings are lost;
• there is damage to the component equipment.

To identify the problem, you need to contact the configuration of the router, this is done through the web interface. Thus, the user will know whether the port for the set-top box is defined and whether a separate connection for television has been created.

If you cannot find a server, then this is already a problem on the provider's side. Only a specialist of the company can recognize the error and eliminate it.

Sound distortion and freezing / scattering of the picture occur when:

• excessive load on the router (there is not enough traffic to distribute the Internet to all equipment, you will have to disconnect unnecessary devices from the Network - a tablet, a phone, and so on);
• the cable is damaged or disconnected from the port. You need to check these points, if necessary, move the connector or replace the cable;
• technical work on the side of the provider. Calling technical support will take a few minutes, and will save you from the extra fuss associated with troubleshooting.

The absence of a signal may indicate that the wrong video input was selected when the TV was turned on. Malfunctions inside the set-top box or damage to the cable are also common causes of this problem.

If the set-top box is often "buggy", then it is necessary to return it to the provider for replacement. The same applies to users who have a low speed Internet connection - ADSL or Wi-Fi.

1. Replacement of the set-top box and its repair will be free of charge if the provider's specialists find technical damage related to equipment defects.
2. You will have to pay for the exchange or repair if the user is to blame for the breakdown of the set-top box. The cost should be found out from the repairmen and equipment exchange centers.

How to return equipment to Rostelecom?

When intending to return the set-top box to Rostelecom to the provider, users are thinking about how to do this, and whether it will be possible to get the money back for it. The contract signed by the subscriber and the company reads:

• the set-top box has been transferred to the user for life-long possession, or a period is specified within which the subscriber can return the equipment

If, for some reason, the operator refuses to take back the equipment and return money for it, you should write a statement indicating the reasons for the return and a request to return. The claim must also be written in the application. Be sure to take one copy of this letter for yourself.

If the set-top box is not damaged, there are packaging and purchase receipts from it, then there should be no reason for refusal. If, nevertheless, a negative answer was received, you can go to court with a claim.

Digital set-top box Rostelecom is a mandatory device for receiving broadcasting. According to the company's rules, subscribers can watch using the receiver, only a certain number of channels, which is determined by the connected tariff package. The firmware of the Rostelecom set-top box is performed to enable free viewing of all possible channels, as well as to increase the capabilities and functionality.

The positive side of the new firmware is the ability to view additional TV channels without paying for the operator's services. In addition, a convenient home media center will be available. wI-FI support and DLNA.

disadvantages

Users did not find any significant shortcomings in flashing interactive TV. The only change after updating the Rostelecom router is the loss of standard built-in services - weather, exchange rates.

What is needed for flashing

To flash a TV set-top box from Rostelecom, you need to go through four stages:

1. Training.
2. Resetting the set parameters.
3. Official firmware.
4. Alternative firmware.

It is important to understand that not all models can be reflashed. The instructions described below are suitable for brands MAG-200, MAG-250 and IPTV RT-STB-HD Standart.

There are two ways to flash a Rostelecom prefix:

1. By Multicast.
2. C USB - flash drives.

Training

Before starting the update process software you need to prepare the following:

• PC or laptop with a network card for Internet connection;
• a special cable (LAN) with which the set-top box will be connected to the computer (if the multicast firmware will be used);
• flash - card less than 8 GB (for USB flashing method);
• infomir firmware program (available at http://soft.infomir.com/mag250/release/);
• utilities DHCP-server and MCAST (can be downloaded from the link https://yadi.sk/d/PJxJM6KJsY7US and https://yadi.sk/d/wQdEmBL2sY7Wx).

It is best to flash the device in two stages: first with the official firmware, then with an alternative one to remove the restrictions.

Resetting the set parameters

For correct operation of the firmware process, it is recommended to start resetting the receiver to factory settings. This can be done with the help of a special button "DEFAULT", which is located on the back of the device, and is slightly pressed into its body to protect it from accidental pressing.

If nothing happened after pressing the button. Resetting the settings can be done through the main menu by selecting the "Default settings" item. Confirmation of the selected command will delete the parameters.

Official firmware from USB stick

Flashing stages:

1. Download software version Inform.
2. Load the bootstrap and imageupdate files into the "Mag250" folder on the prepared removable media.
3. Insert the USB flash drive into a special connector on the device case.
4. Go to the STB menu.
5. Follow the path: " System settings"-" Setup "-" Update software "-" Update via USB "-" Start update ".
6. Check the health and correctness of the files copied to the USB flash drive.
7. Click OK.

If an error appears during the installation process, do the following:

• delete data from the memory card and write it again;
• check the folder name for errors, and fix them;
• start the process in another way.

The second way to run the firmware from a flash drive:

1. Insert a USB stick with the downloaded files into the receiver.
2. Press and hold the "Menu" button on the remote control.
3. In the BIOS parameters, select the Upgrade Tools section.
4. And enable USB Bootstrap.

After installing the new firmware, the box will reboot.

Official Multicast Firmware

To reflash the receiver via Multicast, you must:

1. Copy Bootstrap, imageupdate, mcast, dualserver files into one package to your computer.
2. Connect the console.
3. Go to BIOS settings (by holding down the "Menu" button).
4. Select the Upgrade Tools section.
5. Connect the receiver to a computer via a LAN cable.
6. Go to the properties of network connections.
7. Select the sub-item "Internet Protocol Version 4 (TCP / IPv4)".
8. Enter the data: IP address - 192.168.1.1, subnet mask - 255.255.255.0.
9. Run the "dualserver" file from the folder via the command line (the command line is invoked by the WIN + X key combination).
10. Run file
11. Select the changed connection type.
12. Press the “SELECT” button.
13. Enter data in the appeared window:
    • The IP address of the first stream is 224.50.0.70:9000;
    • The IP address of the second stream is 224.50.0.51:9001.
14. Click "Start" for both streams.
15. Wait for the process to complete.
16. Open the set-top box BIOS settings again.
17. Select the path "Upgrade Tools - MC Upgrade".
18. Receive a message about the beginning and end of the firmware.
19. Reboot the receiver.

This completes the official flashing process. To get more advanced features of the set-top box, you need to install an alternative option.

Alternative firmware

Before starting work, you must also prepare a bootable USB flash drive:

1. Choose a flash card no more than 8GB.
2. Format it in FAT system
3. Create a folder "mag250" on the media.
4. Drop the Bootstrap and imageupdate files on it.

Alternative firmware via the STB menu

Stages of work:

1. Open the "Settings" section in the device menu.
2. Press the SETUP button.
3. Select the section "Software update".
4. Find "Update on YUSB".
5. Click "Start".
6. Check the integrity of the data on the media.
7. Press "Start".

After the update is over, the bailiff will reboot itself.

Alternative firmware via BIOS parameters

The process of flashing from BIOS is similar to the one described above for the standard version.

1. Open BIOS (when turning on the device, hold down the Menu button).
2. Open Upgrade Tools and USB Bootstrap.
3. Insert the removable drive into a special USB connector on the receiver.
4. Click OK.
5. Wait until the firmware is installed and the system reboots.

If at any stage an error message appears, you must delete the files from the memory card and overwrite them again. Or use another firmware method.

IN modern world, no man can do without watching television broadcasts, reality shows, films and TV series. But not everyone has the opportunity to connect expensive tariff plans, and additional packages. The alternative (modified) firmware of the Rostelecom set-top box will leave all the basic functions of interactive TV - record, rewind, pause, but also add many others to the main channels.

When deciding to change the operator or refuse services home televisionprovided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get back its full cost. To find the answer, you need to refer to the text of the agreement, which spells out the conditions and options for the termination of equipment operation.

• Replacement and repair of a set-top box


• How to hand over Rostelecom equipment

IP address not received;

an error occurs when searching for a server;

the broadcast picture freezes and disintegrates, and the sound is distorted;

there is no signal at all.

If there is no boot process, restarting the STB can help. When a reboot does not result in positive outcome, it is very difficult to identify and fix the problem personally. In this case, you will need to seek help from a specialist.

If, when the equipment is turned on, the same presentation video is constantly spinning on the screen, the reason may be incorrect settings of the set-top box or malfunctions on the part of the operator. In the first case, you should re-set the port parameters for STB, in case of repeated problems of this kind, it is recommended to contact the technical support service.

If the set-top box cannot get an IP address, then most likely the reason is in the router. This could be:

• damage to equipment components;


• reset.

To identify the problem, it is worth referring to the configuration parameters of the router, which can be done through the web interface. Here you need to clarify whether a separate connection for IPTV has been created and whether a port is defined for the set-top box.

Attention! Be sure to check if IGMP Snooping is enabled.

An error in the form of a message stating that the server was not found may indicate a failure on the provider's side, so only the company's employees can fix it.

A crumbling picture and a stuttering sound can occur in the following cases:

• increased load on the Internet channel or router (solved by setting up traffic distribution, that is, by reducing the speed of downloads and other operations dependent on the Internet);


• mechanical damage to the cable or poor connection of the connectors (replacing the fiber and reconnecting the connectors can help);


• equipment operation problem on the part of Rostelecom (you need to call technical support).

If the set-top box displays a message that there is no signal, the reason may be a video input that was not correctly selected when the TV was turned on. A faulty cable or set-top box components can also be sources of error.

In situations where the user repeatedly contacts the service to eliminate equipment malfunctions, there is no choice but to return the equipment back to Rostelecom.

It is worth replacing the prefix even if there is a weak bandwidth Internet, usually subscribers connected to a DSL network or villagers using a Wi-Fi connection face this.

When changing a provider or when a decision is made to purchase a satellite dish, as well as to connect a regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

What is DOCSIS: http://o-rostelecome.ru/oborudovanie/docsis/.

If a client of Rostelecom is faced with the question of how to return the set-top box, then it is worth starting with a call to the customer support service and get advice. In case of difficulties, you can apply with a written complaint to the operator's office, or make a request orally using the hotline.

When deciding to change the operator or refuse home TV services provided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get its full cost back. To find the answer, you need to refer to the text of the agreement, which spells out the conditions and options for the termination of equipment operation.

TV set-top box of Rostelecom: repair and replacement

Like any equipment, the TV box is not insured against breakdowns and malfunctions. Often, it is the fact that the device periodically fails and is inoperative that prompts the owner to think about the advisability of its further use.

The most common problems associated with a malfunctioning set-top box:

• the equipment does not turn on;
• the same video is shown cyclically on the screen;
• a message appears stating that;
• an error occurs when searching for a server;
• the broadcast picture freezes and disintegrates, and the sound is distorted;
• there is no signal at all.

If there is no boot process, restarting the STB can help. When a reboot does not lead to a positive result, personally identifying and fixing the problem is very difficult. In this case, you will need to seek help from a specialist.

If, when the equipment is turned on, the same presentation video is constantly spinning on the screen, the reason may be incorrect settings of the set-top box or malfunctions on the part of the operator. In the first case, you should re-set the port parameters for STB, in case of repeated problems of this kind, it is recommended to contact the technical support service.

If the set-top box cannot get an IP address, then most likely the reason is in the router. This could be:

• damage to equipment components;
• reset.

To identify the problem, it is worth referring to the configuration parameters of the router, which can be done through the web interface. Here you need to clarify whether a separate connection for IPTV has been created and whether a port is defined for the set-top box.

Attention! Be sure to check if IGMP Snooping is enabled.

An error in the form of a message stating that the server was not found may indicate a failure on the provider's side, so only the company's employees can fix it.

A crumbling picture and a stuttering sound can occur in the following cases:

• increased load on the Internet channel or router (solved by setting up traffic distribution, that is, by reducing the speed of downloads and other operations dependent on the Internet);
• mechanical or poor connection of the connectors (replacing the fiber and reconnecting the connectors can help);
• equipment operation problem on the part of Rostelecom (you need to call technical support).

If the set-top box displays a message that there is no signal, the reason may be a video input that was not correctly selected when the TV was turned on. A faulty cable or set-top box components can also be sources of error.

In situations where the user repeatedly contacts the service to eliminate equipment malfunctions, there is no choice but to return the equipment back to Rostelecom.

It is also worth replacing the set-top box if there is a weak Internet bandwidth, usually subscribers connected to a DSL network or villagers using a Wi-Fi connection face this.

When changing a provider or when a decision is made to purchase a satellite dish, as well as to connect a regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

How to return the equipment to the provider Rostelecom

Most users face problems, if they want to hand over the equipment and return the money for the TV set-top box purchased from Rostelecom. In the text of the agreement between the subscriber and the provider, clauses are usually indicated, stating the transfer of equipment for lifetime use, or the period during which the device can be returned is stipulated.

Attention! The main legal documentregulating the relationship between the buyer and the seller is the "Consumer Protection Law", on which it is necessary to rely.

If the manager for any reason refuses to return the money and pick up the equipment, you should write a written claim / statement in 2 copies, indicating the reasons for contacting, the results of communication with a company representative and state the essence of your requirements. Do not forget to receive a copy of the document, with a note of acceptance.

After that, you just have to wait for an answer and make a decision based on it. A likely development of events may be going to court, but usually, if the set-top box has no mechanical damage, defects, there are packaging and receipts, the seller has no grounds for refusing to pay.

If a client of Rostelecom is faced with the question of how to return the set-top box, then it is worth starting with a call to the customer support service and get advice. In case of difficulties, you can apply with a written complaint to the operator's office, or make a request orally using the hotline.