Mail ems parcel. EMS Russian Post. Express delivery. What to do if tracking of a parcel of Russian Post “failed”? Or possible reasons for the lack of information on the parcel

Express Mail Service (EMS) Is a postal service in which delivery and handing over of postal items is carried out as soon as possible. This service is rendered both in the territory of the Republic of Belarus and in more than 200 countries and territories of the world. EMS express mail items are subdivided into internal and international ... In Belarus, this service is provided by the Republican Unitary Enterprise of Postal Service “Belpochta”.


Thanks to a unique network (reception is carried out by all post offices), an established infrastructure, an efficient transportation system, as well as cooperation with the EMS Cooperative, we offer reliable door-to-door courier delivery to all settlements in Belarus and around the world.


Whether postal items belong to the EMS service is determined by the presence of a logo on the package shell and accompanying documents, which consists of the following elements:

- a wing-shaped triangle with orange stripes;

- blue letters EMS;

- three horizontal orange stripes

and initial letters of the shipment identification number PE (for internal) and EA… — … EW (for international)


EMS services are provided to legal entities and individuals.


EMS items are subdivided into items containing documents (written messages, invoices, invoices, certificates, etc.) and items with merchandise attachments (personal items, items of cultural and household and industrial purposes, etc.). Domestic EMS items may be accepted without a declared value and with a declared value. EMS international shipments can be insured.


The maximum weight of EMS items is 30 kg.

Size limits for international EMS shipments.

minimum - 229 x 324 mm; maximumthe size: any of the measurements - 1500 mm. OR - the sum of the length and the largest circumference taken in any direction, except for the length - 3000 mm.

EMS items have priority over other types of mailings, that is, at all stages of their passage they are processed first of all, and after processing they are immediately delivered or forwarded further to their destination in the fastest way.

Size limits for domestic shipmentsEMS

Minimum: 90 mm x140 mm, maximum: any dimension - 1500 mm, while the sum of the length and the largest circumference taken in any direction except length is 3000 mm. For rolls: the minimum sum of length and double diameter is 170 mm, the largest dimension is 100 mm; maximum: the sum of length and double diameter is 1040 mm, the largest dimension is 900 mm.

"EMS Russian Post" - subsidiary
the largest Russian operator.

Official site
http://emspost.ru/

Support phone
8-800-200-50-55

Service "My Parcel" offers users easy tracking of postal and courier shipments. We work with electronic databases of Russian and foreign services, including tracking EMS Russian Post. This is a subsidiary of the Federal State Unitary Enterprise "Russian Post", which specializes in express delivery of items in the Russian Federation, as well as to 190 countries of the world.

Express delivery appeared in 1990 at the initiative of the Universal Postal Union. A few years later, EMS (Express Mail Service) came to our country. For two decades in the postal services market, EMS Russian Post has gone beyond the boundaries of simple delivery. Today the company offers a wide range of communication options, including:

  • customs consulting;
  • insurance of parcels, parcels, mail;
  • payment of items by cash on delivery;
  • door-to-door delivery;
  • customized solutions for corporate clients and online stores.

The main features of EMS Russian Post are: free branded packaging, delivery on non-working days and holidays, automated terminals that ensure convenient receipt of the shipment. It is also important that the operator offers favorable rates for domestic and international delivery of parcels.

Service quality, convenient service, favorable prices - these factors have become the main reason for the popularity of EMS Russian Post. Every year the postal service delivers more than 7 million items and their number is constantly growing.

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mailings:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until complete enlightenment;)

We have signed appropriate agreements with all organizations, so the sending process is as fast as possible.

RUSSIAN POST

Delivery is made only within the territory of Russia!
(If you need to deliver clothes (goods) outside Russia, please contact us to clarify the possibility of such delivery and determine the cost).
Delivery is carried out by Russian Post.

Delivery procedure

After receiving your order, its processing (manufacturing, registration, etc.) usually takes 1-2 working days, after which the parcel is sent by mail to the address you specified.

Delivery times for parcels to different regions are different and usually range from 1 to 4 weeks.

Please note that there are seasonal restrictions on the delivery of postal items to some remote areas of our homeland. You can get more information from your post office, or. If there are restrictions, they are indicated in the detailed information about the postal service, including the period.
After sending the parcel, it is assigned a number - a postal identifier, which is also available in the user's personal account. By this number, you can also track the parcel on the website of the Russian Post (this service does not always work stably and often with errors).

When the parcel arrives at your address, you will receive a notification at home, with which you need to go to your post office. Do not forget to bring your passport or other identification document with you.

The notice may not come for reasons beyond our control: negligence of postal workers, missing or broken mailboxes, etc.
In this case, you need to independently go to your post office and inquire about the receipt of the parcel in your name, informing the postal worker of the parcel number. ATTENTION! Parcel storage period at the post office 15 days,after that it will be sent back to us.

ATTENTION!

10% discount for the entire order issued prepaid in any convenient way (except for goods from the "Sale" section and goods with a reduced price).

EMS - MAIL

Alternative to the Russian post (more precisely, this is a division of the Russian post). However, with this delivery method, the courier will deliver the parcel! In addition, delivery times are significantly reduced.
The official website of the service is emspost.ru
Payment for the order is also possible both by prepayment and upon receipt of the parcel (when paying "upon receipt",% of the commission for cash on delivery and postage for transferring money to our address is deducted).
In case of prepayment, the buyer pays only the cost of the goods and the cost of delivery.
personal account on the company's website.

For this type of delivery, 10% discount for the entire order issued prepaid
The discount is calculated automatically in the shopping cart at checkout.

CDEK

CDEK.
The best delivery option that combines speed, quality and reasonable delivery costs.
You can pay for the order in advance or to the courier delivering the parcel.
After sending the parcel, the parcel is assigned a unique number, which will be available in the buyer's personal account. Using this number, the buyer can independently track the progress of the delivery on the company's website.
10% discount for the entire order issued prepaid in any convenient way (except for goods from the "Sale" section and with a reduced price).
The discount is calculated automatically in the shopping cart at checkout.

COURIER SERVICE EXPRESS

Delivery is made by Courier-Service-Express.
The fastest delivery option. Sending is possible only after 100% prepayment of the cost of the order (goods) + shipping cost.
After sending the parcel, the parcel is assigned a unique number that will be available from the buyer's personal account. Using this number, the buyer can independently track the progress of the delivery on the company's website.
The parcel is delivered by a courier to the specified address.
You can pay in any way. Payment Methods .

TRANSPORTATION COMPANY

With the order amount over 5000 rubles it is possible to send the order by a transport company.

The list of transport companies with which we cooperate:

  • TC PEK - www.pecom.ru
  • TC Baikal Service - www.baikalsr.ru
  • TK Energy - www.nrg-tk.ru
  • TC Business Lines - www.dellin.ru
  • Other TCs as agreed

Delivery by the Transport Company is much more profitable, faster and more reliable than the Russian Post.
Delivery cost depends on the weight of the shipment and the recipient city.
The exact cost of delivery and terms can be specified directly on the websites of the listed companies.
Sending the order by the Transport company is possible on condition prepayment cost of the order.
Payment for delivery is made directly upon receipt of the shipment at the terminal of the Transport company.

Pickup by yourself

Self-pickup is possible from any office of the CDEK courier company.

CDEK offices are located in most cities of Russia.

The list of offices (pick-up points) is located at this link \u003e\u003e\u003e
(specify the address of the pickup point in the note to the order)

The cost of order delivery to the pickup point depends on the remoteness of your city and is calculated automatically when placing an order.

Payment for the order and delivery cost is possible both by prepayment and upon receipt of the parcel at the pickup point.
When paying for the cost of the order upon receipt at the point, 5% of the order value is added to the delivery cost (CDEK commission for accepting funds)

For this type of delivery, 10% discount for the entire order issued prepaid in any convenient way (except for goods from the "Sale" section and with a reduced price).
The discount is calculated automatically in the shopping cart at checkout.

ЕМS courier service is a network providing fast delivery of various postal items. Postal items are delivered, accepted and sent in express delivery format. The EMS courier service has several thousand branches throughout the country. At any post office, you can both receive and send a parcel by courier service EMS. Depending on the sender's wishes, the courier will deliver to any place convenient for the addressee.

What types of fast shipments are there?

There are several types of express shipments provided by EMS:

  • with important papers;
  • with various goods;
  • mandrel with papers and goods through the shipment of the latter.

The main advantage of EMS service is short delivery times.

To track the movement of the sent parcel, there are special services that are convenient to use. You can also track the route of departure on our website. Our service provides the ability to track EMS shipments, as well as the Russian Post. To track the location of the parcel sent by mail, which is delivered by the EMS service, on our service, you only need a couple of minutes.

What is the convenience of express delivery

The express delivery format is very convenient. Convenience lies in the fact that each shipment is assigned a personal number. All stages of the parcel transportation are recorded by the identification code.

How EMS tracking is performed

It is very easy to carry out EMS tracking, in order to find out where the shipment is located, you need to enter the number indicated in the invoice in a special form. The track number consists of letters and numbers, it can be viewed in the receipt under the barcode.

Benefits of our service

Tracking EMS shipments on our service has several advantages:

  • information about all shipments is archived in the user's personal account;
  • a service is provided that notifies you of a change in the status of a shipment by e-mail;
  • you can set up automatic tracking by identification number;
  • the statistics of movement of fast items are saved.

The EMS tracking system on our website is an easy-to-use tool that allows you to monitor the movement of shipments and thereby meet delivery times.

Thanks to the EMS information system, the movement of all mail items is recorded.

Online shopping is gaining in popularity. The number of goods that are sent by mail is increasing every day. Our service helps to track the movement of several items at the same time, both on the territory of our country and abroad. With the help of our service, you can not only quickly, but also accurately track the path of the parcel sent by mail.

Use our service and you will always be aware of the location of the parcel you sent.