Reviews and complaints Pony Express (Pony Express) Courier service for the express mail delivery. PONY EXPRESS (Group of Companies) Delivery Pony

Made an order for Aliexpress with delivery from Moscow to the Leningrad region by the "Pony Express" service. Until St. Petersburg, my parcel arrived very quickly, and here in the morning of November 21, I received the cherished SMS-ku "Ordering the E2055017111130161 at the address you specified .. Expect from 9 to 21. The courier will call

An hour before arrival. Pony Express. tel. 8-800-250-80-66 ". This is already a little straining - that is, I have to sit at home all day and wait for the courier call, there is not even some time interval - just all day all day! Well, okay, I was just on vacation, all the things planned for this day I moved and began to wait for the call. Waited to 20-00. I realized that the courier, apparently, would not call, scored the number specified in the SMS number, according to which the answering machine reported to me that the call center works until 20-00 (((at 8 am I began to call them again. Girl in a call center On my question, where the parcel, I replied that they had a mark that the courier could not reach me yesterday! I'm in a complete shock! Home is a great connection, I haven't been anymore anywhere! In addition, messages are always coming about missed calls! On my indignation, an employee of the call center replied that he advises to contact the St. Petersburg branch, gave them a number (whom, I repeat, was not in the message), I said that they work from 9 o'clock. In 8-53 I will again come SMS , as if yesterday, in accordance with which I should again sit all day, as tied, and wait for the courier. Naturally, at 9 o'clock, when I called the St. Petersburg branch, I was very outraged! The employee of the Call Center promised me that for my part will make everything to the courier call me up to 11 hours and told at least the approximate time of his arrival. She confirmed that they had a mark that he could not get through to me, I reported that it was absolutely impossible and explained why. Phone courier so I myself could contact him, I did not give me. At 11 o'clock and without waiting for the call, I turned to the call center again. Pffff. They replied to expect the arrival of the courier to me before 14-00. So that I call them at 13-30, if I can't wait for him. I sit, waiting. In 11-48 he had a long-awaited call. The courier tried to find out where in our village there is a street of the world (when ordering on Ali, it is necessary to specify the street, even we do not have them, and at home there are a swirl; I had to write a first name for the mind; all delivery services always find my address without any problems ). I explained to him that we had no streets, offered to score the address to the navigator. He replied that we had no navigator. I have already started to break and handed the phone to my husband, so that he explains how to drive to us. And what do you think? As soon as the first landmark was named - the magnet shop, which is at the entrance to the village "- the courier suggested that we approach the magnet to take the order! Having received a refusal (I think it is quite explained that after such a relationship I didn't want to meet him at all), for 5 minutes he still got to my house. When I came out to pick up an order, I asked if he didn't work yesterday in our direction. I, says. And what did not bring me yesterday, and also brazenly lie, what could not get through? I did not have time, says, and put this mark that I did not have time. And why, I say, did not call, so I did not wait? And I have, says 100 delivery! What should I call everyone?. I apologize for a long feedback, I wrote everything in detail - as requested. In my opinion, such a neglect of the time of customers, their opinion - is completely unacceptable! It is amazing that with such couriers the company has not yet broken. There are no claims to the employees of the Call Center - they were very polite. But, apparently, there are no levers on the couriers from "Pony Express" at all - I did not find on the site where you can leave for them, in the VK group this section does not work - they, I understand, do what they want, and live some kind of life.

To track the parcel, you need to make a few simple steps.
1. Go to the main page
2. Enter the track code in the field, with the title "Track Mailing"
3. Press the "Track parcel" button to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Learn the result, and especially the last status.
6. The predicted delivery period is displayed in the track code..

Try it is not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under tracking status.

If there are difficulties with status statuses in English, click on the link with the text "Translate to Russian", which is located under the status of tracking.

Carefully read the "Track Code Information" block, there you will find the estimated delivery time and other useful information.

If when tracking, the block is displayed in the red frame, with the title "Please note!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of answers to all your questions.

If in the block "Note!" It is written that the track code is not tracked in the destination country, in this case the tracking parcel becomes impossible after the parcel goes into the country of destination / after arriving at Moscow Distribution Center / Item Arrived At Pulkovo / arrived in Pulkovo / left Luxembourg / left Helsinki / Sending to the Russian Federation or after a long pause in 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. At all in any way \u003d)
In this case, you need to wait for the notice from your post office.

To calculate delivery time in Russia (for example, after exports, from Moscow to your city), use the Calculator of the Delivery Timelines "

If the seller promised that the parcel arrives in two weeks, and the parcel goes more than two weeks, this is normal, sellers are interested in sales, therefore misleading.

If there was less than 7-14 days from the date of receipt of the track code, and the parcel is not tracked, or the seller claims that I sent a parcel, and the status of the "The Item Pre-Advised" / "Received Electronic Notification" received several days, this is normal, More details you can read by clicking on the link :.

If the status of the postal shipment does not change 7 - 20 days, it is not necessary to worry, this is a normal phenomenon for international mail.

If your past orders come for 2-3 weeks, and the new package goes more than a month, this is normal, because Parcels go to different routes, in different ways, can wait for shipment by air 1 day, and maybe a week.

If the parcel came out of the sorting center, customs, intermediate and new statuses, not within 7 - 20 days, do not worry, the parcel is not a courier who is lucky to make a parcel from one city home. In order for a new status, the parcel must come, unload, scan, etc. In the next sorting point or post office, and this requires much more time than just get from one city to other.

If you do not understand the meaning of such statuses as reception / export / import / arrived at the place of delivery, etc., you can see the decoding of the basic statuses of international postal shipments:

If 5 days before the end of the protection period, the parcel will not be delivered to your post office, you have the right to open a dispute.

If on the basis of the above, you did not understand anything, read this instruction yet, and again, to full enlightenment;)

Ugly curvature service! I do not recommend anyone to use their services! I'll tell why. The parcel from Bonpricks came to them on June 9, 2018. Nobody contacted me even after holidays (June 12th holiday), I myself called on June 14 and began to find out where the parcel, etc. Okay. They agreed with me the next day for a relative time. After living the day I did not receive the parcel, they did not even bother me to send SMS or call, as it is always done when the courier takes the parcel from the warehouse! I called them again and asked where the courier, etc. I was told that he would not be, allegedly someone interpreted everything and transferred the delivery to another day. This parcel with grief received on June 18, although it was very failed, because I planned to get until June 16 (my birthday), because I wanted to wear a new thing to the exit! Further - another package came to them and agreed that the courier would be taken on June 19 from 14 to 18. Again, neither SMS, no call from them or courier. As a result, waited again all day. I called me, they say to me: they have no feedback with the courier, since he did not come until 19.00 - it means no longer wait. Today, on June 20, no one called me from their office, did not apologize, nor agreed on what day it is convenient for me to get my parcel! I call again and ask what yes like. I am responsible that everything is fine - in the morning the courier took from the warehouse again my parcel! Expect from 14 to 18.00. But the courier again did not call back over the whole day and no one sent any SMS! All courier companies upon receipt by courier parcels are sent to SMS: the parcel of the courier took from the warehouse, wait for the courier (his name and phone) from such that to such. And so, on the clock now there is already 21.35 and no one came to me and no one called himself! That's how I am muzzled that day! And I do not know when I get this outlines! I did not choose this company! With her, an agreement was concluded by the online store Bonprix! I hope that in the future they will think a hundred times whether it is worth using such "services"! If you think that maybe I live somewhere at the trait on the kulichiki, so there is no - I live M.Universate, almost on Leninsky Avenue, it is very simple and quickly. I want to ask the company's management - this is what work ??? Express delivery??? And people money pay for urgency of departure! So it was already possible to walk a hundred times from Tver to Moscow! For such a service is unobtrusive - I would have already dismissed everyone and deprived pay for such attitude to Customer's customers! I advise you to pay attention to your employees and make certain conclusions, so as not to lose a large number of customers, I don't think that this is just so lucky! !!

The conscientious carrier, unfortunately, is not so easy to find today. Loads are lost in the way, they are damaged, they are delivered with a large delay or not at all at that destination. This brings with you additional financial costs and many experiences. To avoid a similar unpleasant situation, it is important to seriously approach the question of the choice of the carrier.

Today, many in this context prefer "Pony Express." In order to ensure the competence of the company without resorting to the acquisition of personal experience, it is necessary to investigate the enormous amount of information about the carrier "Pony Express": reviews of drivers and other employees, responses of real customers, tariff plans, available directions, cargo transportation conditions and much more. This article is intended to significantly facilitate this difficult task and provide you with exclusively necessary data that makes it possible to make a decision about whether the service of the company-carrier is worthwhile.

Customer reviews

The responses come across different, but in any case the overwhelming majority of customers talk about the positive experience of cooperation with the carrier under consideration. Subject to the provision of the customer of the correct information and delivery, the company delivered departure on time, all units function simply, the client can always receive detailed information about the location and condition of its cargo.

Reviews of work in "Pony Express"

As the responses show, this company is a good employer. Payment takes place on time, and job responsibilities are clarified clearly. The team as a whole is friendly and pleasant. Of course, interpersonal conflicts and collisions happen to leadership, but they mostly associated with the inability to work in a team or non-fulfillment of their obligations.

What can you bring work in employees show that this is a good experience worthy of earnings and the opportunity to try yourself in a promising field of activity. Try to start such cooperation and you can appreciate it yourself.

About company

One of the most convenient carrier companies, as reported reviews - "Pony Express". Moscow and other cities of the Russian Federation may freely use its services without worrying about the safety of their departures.

What can offer today to their consumers "Pony Express"? Customer reviews allow you to highlight the following features:

• Availability of numerous additional services.
• The possibility of urgent delivery.
• Availability of shipping shipping to doors.
• Invertible optimization of the company's functioning.
• Improved in various branches of the company "Pony Express" (Ufa).
• Reviews confirm that the company has taken a significant proportion of the logistics market.
• For business, the company is ready to offer unique solutions (both transport and logistics) to improve the implementation of the current order.

Delivery

The carrier under consideration serves a colossal number of cities of the Russian Federation, neighboring countries, as well as more than two hundred directions worldwide. Conditions and accessible areas of international delivery will be discussed further in this article. There are a variety of shipping modes for cargo of various weights. So, the departure of a weight of up to twenty kilograms can be delivered under the conditions of the following modes: "Delivery to the specified time" or "Emotional mail". If the weight of the cargo exceeds twenty kilograms, the conditions of the "Economy" or "Express" regimes are used to it.

The option "Delivery to Time" will be discussed separately. According to the company "Pony Express" about this service, the company's reviews, customers, we use inexhaustible popularity.

What is the "Email Delivery" mode? If the time plays for you not such a big role, and the departure weighs less than twenty kilograms, then this service is a good way to save your money.

Loads can be delivered in accordance with the following modes:

• "Cargo-Express" (Sending weight - more than twenty kilograms; Delivered urgently).
• "Cargo-economy" (transportation is not sufficient; the cost is significantly lower; the weight of the departure exceeds twenty kilograms).
• "Live machine" (the volume of cargo is so large that it can fully load the machine; transport is selected depending on the nature of the departure).
• "Express delivery of mail" (weight of departure - less than twenty kilograms; destination - Russian Federation or one of the CIS countries).
• "Documents" (the nature of departure is the documents; the mass of the cargo does not exceed five kilograms; destination is the Russian Federation or CIS countries).
• "Subscribments" (urgent delivery; the nature of the departure is the undocumented; the mass of the cargo does not exceed twenty kilograms).

Delivery to Time

According to the carrier's "Pony Express" reviews of employees, customers are extremely often interested in this delivery regimen. Of course, because in the modern world the time is of particular importance.

There are several different modes of providing the service under consideration. Among them are distinguished:

• "Express 10:00". It implies the delivery of mail to the destination at six possible routes on the territory of the Russian Federation directly to the beginning of the working day.
• "Express 14:00". The company guarantees high-quality shipping shipping, the mass of which does not exceed twenty kilograms, through the territory of the Russian Federation and deliver it to the destination no later than fourteen hours of the day.
• "Express 18:00". Pony Express will take care that by the end of the working day, the departure reached the addressee in a number of large cities of the Russian Federation.

Now you can without any obstacles exactly and competently plan logistics and the time of all your email shipments. Why are customers choose this particular service? That is, a number of reasons:

• The company provides financial guarantees that the departure will be delivered on time.
• "Pony Express" undertakes to process this kind of cargo in the first place.
• The carrier offers such clients a wider range of extras.

Now, as notice about the services of Pony Express, thanks to this option, the accuracy will be able to become your main competitive advantage.

International departures

There is another feature "Pony Express." Reviews report that this company delivers diverse shipments to more than two hundred different countries of the world. The maximum weight of the one transferred over one invoice is five kilograms.

Tariffs for transportation under consideration are calculated in accordance with which group of countries include a destination.

In total, there are six tariff zones in which the delivery "Pony Express" is carried out. Reviews are recommended in advance to familiarize themselves with this information to calculate the cost of transportation. The following tariff zones are distinguished: A (Irish Republic, Austria, Spain, Italy, England, Northern Ireland, Belgium, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Wales, Germany, Finland, France, Denmark, Netherlands, Switzerland, Norway , Sweden, Scotland, Estonia, Vatican), B (Iceland, Romania, Antilles, Canada, Armenia, Ashgabat, Cyprus, Barbuda, Bulgaria, Slovakia, Slovenia, Tajikistan, United States, Hungary, Venezuela, Virgin Islands, Continressed England, Virgin Islands, Controlled by the United States, Turkmenistan, Turkey, Greece, Georgia, Croatia, Czech Republic, Dushanbe, Yerevan, Poland), C (Australia, San Marino, Kenya, China, Serbia, Singapore, Brunei, Thailand, Taiwan, Malao, Malaysia, Micronesia, Trinidad and Tabago, Hong Kong, Fiji, Philippines, New Zealand, New Caledonia, Norman Islands, Israel, Papua - New Guinea, India, South Korea, Indonesia, Japan), D (Puerto Rico, Anguilla, Saipan, Cayman Islands, Salvador, An Tigua, Santa Lucia, Argentina, St. Bartolomew, Aruba, Bahamas, Bangladesh, Barbados, Colombia, Saint Vincent, Saint Kitts, Belize, Costa Rica, Saint-Martin, Saint-Ustas, Curaçao, Bolivia, Bonaire , Brazil, Suriname, Guyana, Martinique, Marshall Islands, Guadeloupe, Mexico, Guatemala, Uruguay, Montorrerat, Honduras, Grenada, French Guyana, Guam, Nicaragua, Dominica, Chile, Dominican Republic, Sri Lanka, Ecuador, Pakistan, Panama, Paraguay, Peru, Jamaica), E (Qatar, Oman, Bahrain, Kuwait, Syria, Lebanon, Nepal, United Arab Emirates, Eritrea, Jordan), F (Reunion, American Samoa, Rumnad, Yemen, Angola, Cambodia, Cameroon, Canary Islands, Capo Verde, Swaziland, Kiribati, Northern Mariana Islands, Seychelles, Senegal, Congo, Saint Lucia, Benin, Cook Islands, Ivory Coast, Bermuda, Laos, Lesotho, Liberia, Botswana, Solomon Islands, Libya, Sudan , Burkina Faso, Burundi, Sierra Leone, Bhutan, Mauritius, Vanuatu, Mauritania, Madagascar, Tai Tanzania, Malawi, Vietnam, Mali, Togo, Gabon, Maldives, Tonga, Haiti, Morocco, Tuvalu, Gambia, Tunisia, Ghana, Uganda, Guinea, Mozambique, Guinea Bissau, Mongolia, Faroe Islands, Myanmar, Niger, Nigeria, Central African Republic, Namibia, Greenland, Chad, Djibouti, Egypt, Zaire, Zambia, Western Samoa, Palau, Zimbabwe, Ethiopia), G (San Tome, Saudi Arabia, Afghanistan, North Korea, Comoros, Maoth, Nauru , Norfolk).

Packaging

About another pleasant feature of the company tells the reviews: "Pony Express" for most departures provides free packaging with branded symbols of this carrier.

It can be a particularly durable plastic package designed to load up to five kilograms, or a cardboard envelope that can withstand the impact of moisture for departure.

If the client wishes, it can apply its own packaging material. It is important that it corresponds to the contents of the departure and how it is planned to be delivered to the addressee.

Special protective signs on packages make it possible to avoid unauthorized opening of departure with subsequent repacking it. This guarantees the confidentiality and safety of cargo.

Cargo insurance

Insurance protection of goods is another attractive feature of the carrier under consideration, as noted by reviews. "Pony Express" in the design of this service always reimburses that damage that was deposited by chance or in the process of transporting by any vehicle of the company or carriers, with it cooperating, during transportation both within the country and abroad.

The company is responsible only for those listed in the overhead, which are allowed for transportation by current state legislation. If the subject was lost, not fixed in an invoice or one that is officially prohibited for transportation, the damage will not be reimbursed. Therefore, it is important to read carefully in advance with what rules, requirements and standards are established by law today in this regard.

It is important to accurately indicate the declared cost of departure, because the insurance compensation will be carried out with its accounting.

Delivery notice

Information for each individual departure is provided on the official website of the carrier. However, there is another opportunity, as reported reviews. "Pony Express" offers its customers who concluded a contract with the company, once a month receive a detailed official report about all shipping. This kind of prior information information can be transmitted using email, fax or telephone.

In some cases, there is an opportunity when sending to mark the package by the note "With Notification" by specifying the appropriate contact details for which the delivery notice will be sent.

Outcome

"Pony Express" is a company that offers you quality services for the delivery of a variety of cargo in hundreds of different directions at democratic prices. Using its services, you will acquire an excellent partner who will repeatedly help you in a timely manner to carry out their business activity. The company acquired a reputation as an honest, conscientious carrier that makes every effort to help its customers fulfill conceived on time.

Use the services of the best companies. Seriously approach their choice. Then you no longer have to regret the decisions made.

, Moldova, Uzbekistan and Tajikistan. The Group of Companies provides express delivery services, visa services, warehouse logistics, as well as a range of services as a 3PL operator.

History

The company's history is counted since 1992, when the Joint-Stock Company Freit Link was registered, in the same year, the right to use the brand PONY EXPRESS. (Legendary American Pony Express Post existed from 1860 to 1861).

Soon the company became one of the leading operators in the Russian express delivery market, providing services for the delivery of documents, packages and goods on the principle of "doors to doors".

In 1994, a representative office was opened PONY EXPRESS. In Kazakhstan, in a year - in Ukraine.

In 2002, LLC Basic Element acquired control over the three Russian express delivery companies: PONY EXPRESS., Elf-91 and Rusco. . In 2004, the capacity of three companies was consolidated within the Group of Companies PONY EXPRESS. - Thus, the largest Russian express delivery operator.

In 2007, the company entered the Armenian market.

In 2012 PONY EXPRESS. She became the winner of the "Company of the Year 2012" award in the Logistics category and cargo transportation.

In early December 2014, the Group announced a change in strategy and plans to become a universal logistics operator. In addition to express delivery and visa services, it is planned to develop warehousing services, processing, reserves, routing and forwarding services. In 2015, the Company intends to open five logistics hubs to decentralize supply - in St. Petersburg, Rostov-on-Don, Kazan, Yekaterinburg and Novosibirsk. The amount of investment in the implementation of the new strategy for five years is estimated at 1 billion rubles.

In 2015, the Group of Companies entered the market of the Republic of Belarus, starting with the provision of visa services and opening offices in Minsk and Vitebsk. In the future, it is planned to organize express delivery within the republic and the implementation of international delivery.

In 2016, the company opened the logistics terminal in Vladivostok.

In 2017, the company entered the markets of Kyrgyzstan, Azerbaijan, Moldova, Latvia. The logistics terminal in Riga is opened.

As of 2018, among the owners and shareholders of Freit Link JSC, the Basic Element Holding does not mean

In 2018, the annual volume of shipments served PONY EXPRESS. exceeded the mark at 11,000,000.

Guide

Activity

PONY EXPRESS. It provides a full range of services for the processing and delivery of postal and freight, services of responsible storage and warehouse treatment, provides specialized sectoral solutions and visa service services.

The geography of presence covers Russia, Kazakhstan, Ukraine, Belarus, Armenia, Kyrgyzstan and Tajikistan, Latvia, Lithuania, Estonia, Georgia, Azerbaijan, Moldova, Uzbekistan. The group of companies in Russia includes 60 branches and more than 126 representative offices.

Compliance with the company's international quality level confirmed by the standard certificate ISO 9001: 2008.

Key areas of group of companies PONY EXPRESS. are:

Express delivery

A complex of services for the delivery of postal and freight shipments on the principle of "Door to Door". PONY EXPRESS. It has a license for the provision of postal service.

Transboundary delivery

Services of transboundary delivery of correspondence and goods, including services for customs clearance of transboundary goods. The company has a certificate of inclusion in the register of customs representatives.

A complex of services for the organization and management of transportation, accounting and management of stocks, preparation of commodity accompanying documentation, warehouse storage of palleted and oversized cargo, warehouse processing, including a complete set of orders of any complexity and delivery to the final consumer.

Main logistic terminal PONY EXPRESS. Located in the village of Bulanikovo Leninsky district of the Moscow region. The total area of \u200b\u200bthe terminal is about 20 thousand m².

Industry solutions

The company provides customized sectoral solutions for online stores, FMCG., Retail, medical and pharmaceutical companies, telecommunication industry companies, insurance and banking business.

Services in Intracity, Regional and International Delivery include Full Truck Load. (delivery with full wagons) and LESS THAN FULL TRUCK LOAD (Delivery of fourshes with prefabricated goods), routing and forwarding.

Visa service

Services for the delivery of Visa Visa, China, Japan, Singapore, Latvia, Hungary.

Notes

1. Company Presentation Archival Copy of May 9, 2015 on Wayback Machine // Official site PONY EXPRESS.. (Verified April 26, 2015)
2. PONY EXPRESS // History of delivery services. Company IML. (Verified April 26, 2015)
3. History PONY EXPRESS. in Russia (inaccessible link) // Official site PONY EXPRESS.. (Verified April 26, 2015)
4. Cheberko I. The "Basic Element" got into the newsletter // Kommersant. - № 211. - November 21, 2002. - P. 17. (Verified April 26, 2015)
5. Vitkovskaya S. "Basel" unites mail // Vedomosti. - May 29, 2003. (Verified April 26, 2015)
6. About company // Company official website Rusco.. (Verified April 26, 2015)
7. History of the company // PONY EXPRESS. . Presentation. - Official site PONY EXPRESS.. (Verified April 26, 2015) Archived on November 7, 2017.
8. The winners of the "Company of the Year 2012" premium are archived on April 5, 2015. // kompaniyagoda.ru. (Verified April 26, 2015)
9. Where there is a pony, or why the company changed the strategy // executive.ru. - February 18, 2015. (Verified April 26, 2015)
10. PONY EXPRESS. It is going to double the market share in the Novosibirsk region archived on March 26, 2015. // RBC. - December 25, 2014. (Verified April 26, 2015)
11. PONY EXPRESS. Enters the market of the Republic of Belarus // Logistics.ru. - February 3, 2015. (Verified April 26, 2015)