Delivery by mail. Express delivery EMS. Some nuances not related to tracking

We have signed appropriate agreements with all organizations, so the sending process is as fast as possible.

RUSSIAN POST

Delivery is made only within the territory of Russia!
(If you need to deliver clothes (goods) outside Russia, please contact us to clarify the possibility of such delivery and determine the cost).
Delivery is carried out by Russian Post.

Delivery procedure

After receiving your order, its processing (manufacturing, registration, etc.) usually takes 1-2 working days, after which the parcel is sent by mail to the address you specified.

Delivery times for parcels to different regions are different and usually range from 1 to 4 weeks.

Please note that there are seasonal restrictions on the delivery of postal items to some remote areas of our homeland. You can get more information from your post office, or. If there are restrictions, they are indicated in the detailed information about the postal service, including the period.
After sending the parcel, it is assigned a number - a postal identifier, which is also available in the user's personal account. By this number, you can also track the parcel on the website of the Russian Post (this service does not always work stably and often with errors).

When the parcel arrives at your address, you will receive a notification at home, with which you need to go to your post office. Do not forget to bring your passport or other identification document with you.

The notice may not come for reasons beyond our control: negligence of postal workers, missing or broken mailboxes, etc.
In this case, you need to independently go to your post office and inquire about the receipt of the parcel in your name, informing the postal worker of the parcel number. ATTENTION! Parcel storage period at the post office 15 days,after that it will be sent back to us.

ATTENTION!

10% discount for the entire order issued prepaid in any convenient way (except for goods from the "Sale" section and goods with a reduced price).

EMS - MAIL

Alternative to the Russian post (more precisely, this is a division of the Russian post). However, with this delivery method, the courier will deliver the parcel! In addition, delivery times are significantly reduced.
The official website of the service is emspost.ru
Payment for the order is also possible both by prepayment and upon receipt of the parcel (when paying "upon receipt",% of the commission for cash on delivery and postage for transferring money to our address is deducted).
In case of prepayment, the buyer pays only the cost of the goods and the cost of delivery.
personal account on the company's website.

For this type of delivery, 10% discount for the entire order issued prepaid
The discount is calculated automatically in the shopping cart at checkout.

CDEK

CDEK.
The best delivery option that combines speed, quality and reasonable delivery costs.
You can pay for the order in advance or to the courier delivering the parcel.
After sending the parcel, the parcel is assigned a unique number, which will be available in the buyer's personal account. Using this number, the buyer can independently track the progress of the delivery on the company's website.
10% discount for the entire order issued prepaid in any convenient way (except for goods from the "Sale" section and with a reduced price).
The discount is calculated automatically in the shopping cart at checkout.

COURIER SERVICE EXPRESS

Delivery is made by Courier-Service-Express.
The fastest delivery option. Sending is possible only after 100% prepayment of the cost of the order (goods) + shipping cost.
After sending the parcel, the parcel is assigned a unique number that will be available from the buyer's personal account. Using this number, the buyer can independently track the progress of the delivery on the company's website.
The parcel is delivered by a courier to the specified address.
You can pay in any way. Payment Methods .

TRANSPORTATION COMPANY

With the order amount over 5000 rubles it is possible to send the order by a transport company.

The list of transport companies with which we cooperate:

• TC PEK - www.pecom.ru
• TC Baikal Service - www.baikalsr.ru
• TK Energy - www.nrg-tk.ru
• TC Business Lines - www.dellin.ru
• Other TCs as agreed

Delivery by the Transport Company is much more profitable, faster and more reliable than the Russian Post.
Delivery cost depends on the weight of the shipment and the recipient city.
The exact cost of delivery and terms can be specified directly on the websites of the listed companies.
Sending the order by the Transport company is possible on condition prepayment cost of the order.
Payment for delivery is made directly upon receipt of the shipment at the terminal of the Transport company.

Pickup by yourself

Self-pickup is possible from any office of the CDEK courier company.

CDEK offices are located in most cities of Russia.

The list of offices (pick-up points) is located at this link \u003e\u003e\u003e
(specify the address of the pickup point in the note to the order)

The cost of order delivery to the pickup point depends on the remoteness of your city and is calculated automatically when placing an order.

Payment for the order and delivery cost is possible both by prepayment and upon receipt of the parcel at the pickup point.
When paying for the cost of the order upon receipt at the point, 5% of the order value is added to the delivery cost (CDEK commission for accepting funds)

For this type of delivery, 10% discount for the entire order issued prepaid in any convenient way (except for goods from the "Sale" section and with a reduced price).
The discount is calculated automatically in the shopping cart at checkout.

Maybe not everyone knows this, but nevertheless it is. In case of violation of the delivery deadlines - EMS pays compensation - up to the payment of the full cost of the money spent on the shipment.

In this topic, I want to talk both about the compensations that EMS lists in case of violation of the terms for the passage of express parcels, and in some cases when the parcel does not want to be delivered to your home - or the parcel arrives with deviations in weight.

And also how the process takes place - what stages are your sending.

I would be glad if you unsubscribe - so that you would like to know more.

Such an application will be considered within 2 months.

The recipient can initiate payment of compensation by asking the sender "Application from the sender to refuse to pay compensation in favor of the addressee or a third party "
there are all forms.

What is the procedure:

1) Make sure delivery times are violated. the site has a section with delivery times. You can also call their hotline.
2) Request from EbayToday "Statement of the sender to refuse to pay refunds in favor of the addressee or a third party", as well as a receipt and a receipt confirming the shipment.
3) Fill in "" from the site emspost.ru
4) Submit the application, with copies of the documents of step number 2, to any EMS department (). You can send your application and documents by registered mail or electronically through the Contacts section.

EMS is considered a courier mail, but they work nowhere worse. And only together, collectively and en masse, we can improve their work.

Reading the forums - lately the average delivery time from the USA to Russia is 35 days! So tell me - what is this courier express mail that delivers a parcel so much time?

An interesting fact is that all your parcels, leaving the territory of the United States, arrive in Russia within 3-4 days ... However, as we want fast processing, the Import mark appears only after a week, two ... or even three. All this time, the shipment is safely waiting for its turn for processing, and there are tons of mail waiting for processing ahead.

After affixing the import mark, the parcels are sent to the customs officers who scan the parcel. If there are prohibited items - or many identical items - a stamp is put that the parcel is "with customs notification", if not, then release is allowed. As soon as the container is filled, the parcels leave the MMPO (place of international postal exchange) - and after a while they get to the sorting center for sorting.

EMS only flies to large cities. To villages and villages - EMS is delivered to the capital of your region - then by ground.
After delivery to your destination, you are contacted by a courier - or rather an employee of the central post office in your city (for small cities) - and an EMS branch - if it is a large city.

It is worth remembering that EMS delivers to the door!

I had a case when they simply refused to lift my parcel to the 5th floor (the parcel weighed 20 kg). The courier said that he was not paid for this, took the notice - which I had already filled out - unloaded the parcel from the car and left. I send the parcel myself.

To avoid getting caught like this, follow the universal advice:
When filling out the form - notice - do not put your signature!
You don't need to write anywhere - that you have no complaints about the mail! According to the Rules for the provision of postal services, you are not required to write this!

It often happens that a parcel arrives - with a different weight! Unfortunately, it also happens.
Don't be too lazy to go - and get the ems yourself. Before receiving, let us know that you want to receive the shipment with opening, because weight does not match. An autopsy should be performed ONLY in your presence, with the head of the OPS. In this case, an act is drawn up.

All victims will contact support to initiate claims for reimbursement.
I will be glad to help you if you have any questions!

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mailings:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until complete enlightenment;)

EMS (ExpressMailService) is an express delivery service for letters and parcels. Shipments are made to all cities of Russia and abroad as soon as possible. One of the main features of EMS is delivery of items directly into the addressee's hands.

EMS Is an international service, created back in 1998 and currently uniting 190 member countries, between which it is possible to send items using this system. In Russia, the representative of this service is the Russian Post.

Sending parcels, parcels and letters by express delivery is much more profitable financially and from the point of view of saving time.

Also, express mail delivery has other advantages:

• delivery of items by courier in person;
• the ability to accurately track the location of the shipment;
• wide geography of services (more than 40,000 post offices in Russia);
• packing and delivery by courier - free of charge.

Types of shipment and maximum weight of parcels

EMS items have certain restrictions on the weight and dimensions of the package. The total sum of the length, height and width of a packed item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.

EMS parcels sent within the territory of the Russian Federation may have a maximum weight of 31.5 kg, but other restrictions apply when sent to other countries. Thus, parcels weighing up to 20 kg are accepted to Spain, Australia, Poland, Ukraine and a number of other countries (the full list of countries can be found on the Russian Post website).

Parcels up to 10 kg are allowed to be sent to the states of Caicos, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, the weight of parcels is limited to 30 kg.

How to calculate EMS delivery

Depending on the destination, ems delivery will differ in price: the further the shipment is made, the more expensive the service will be. You can calculate the exact cost of sending on the Russian Posts website using a special service.

Also, for an additional fee, the sender can arrange additional services:

• SMS-notification of delivery of the parcel to the addressee;
• inventory of content;
• indication of the declared value;
• payment for the parcel by the addressee by cash on delivery.

Based on this, when sending emc, you can calculate the delivery with an accuracy of several rubles.

Packing EMS items

The parcel must be properly packed before dispatch: this process requires adherence to certain rules.

But some of the nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, polymer container.

It is necessary to take into account the possible mechanical effects on the cargo, therefore, the packaging must be selected so that valuables are not damaged during the shipment. But the way of packing when shipped abroad should not deprive the customs officers of the opportunity to inspect the cargo.

It is better to additionally protect any fragile and valuable items by wrapping them in appropriate packaging materials, while contact with the walls of the hard packaging and impacts on them should be excluded.

If liquids are shipped, they must be packed so that during shipment their contents do not leak out due to mechanical influences.It is advisable to lay containers with liquids with absorbent materials so that the liquid is absorbed by them in case of damage to the main package,

For powdered substances, different rules apply. Thus, dyeing dry powders should only be sent in sealed metal boxes, which in turn are placed in sturdy boxes. Such boxes must have suitable protective material inside.

How to arrange express delivery

Registration of EMS shipments is carried out at the post office. This procedure involves filling out documents in the following forms:

1. Address label (Form E-1).
2. Form required for a single shipment of more than 10 individually packed units (F 103).
3. Customs declaration for goods (CN 23).
4. Customs declaration for documents (CN 22).

The last two documents are filled in for shipments to other states.

EMC Parcel Tracking

EMS shipments, like valuable parcels, can be tracked using the track code that is assigned to the parcel at checkout. The Russian Post service will help you to be aware of the location of the parcel: just enter the parcel's track code in the corresponding field to see where it is now.

Tracking ems shipments to other countries is carried out using an identifier that differs from track codes for shipments within the Russian Federation. In this case, such a code will contain not only numbers, but also letters of the Latin alphabet (a digital code is assigned only to parcels sent within Russia).

Russian Post has a subsidiary - express mail "EMS Russian Post".

EMC Russian Post provides an express delivery service for domestic and international mail. Delivery is carried out by local postal services - UPU members, members of the EMS cooperative. And since 2014, Russian Post has been delivering international EMC shipments to Crimea.

The principle of interaction between national postal services is as follows: in the country of receipt, the parcel is delivered in the same way as it was sent. The same principle of interaction applies to members of the EMS cooperative. For example, if a parcel from England was sent through the EMS division of Royal Mail ParcelForce, then EMS Russian Post will deliver it in Russia.

Courier service EMC Russian Post is a high speed, delivery to the door by courier, mobility and affordable prices. This is how the company positions itself, but there are cases when you have to pick up the parcels yourself at the department.

In addition to courier delivery, the second significant feature of EMC shipments is the permissible weight, if for the Russian Post the maximum value is 20 kg, then for the EMS of the Russian Post - 31 kg.

Track numbers and tracking of EMS shipments of Russian Post

All EMS items are always registered items. Tracking on the official website of EMS Russian Post redirects to the website of the Russian Post:

And already on the website of the Russian Post, you need to drive a well-known track number into the search box for items, a separate page will open with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

EMS tracking of Russian Post parcels is also available on