Contacts of the company sdek: telephone, points of issue, working hours, addresses of offices. Sdek tracking Sdek tracking parcels by number

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mailings:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until complete enlightenment;)

CDEK Logistic Solutions is a courier delivery service engaged in express and air transportation of goods, correspondence and goods throughout Russia and the world. It should be noted that CDEK is considered the number one postal service focused on courier delivery of parcels from China to Russia and the CIS.

CDEK delivers urgent and non-urgent goods and documents to more than 20,000 cities in 220 countries and regions. The company has more than 420 own offices and about 400 partner offices, including CDEK pick-up points, about 5,000 vehicles for the delivery of documents and goods.

The central office of CDEK is located in Novosibirsk, but one of the main sorting centers of the company is located in the suburbs of Moscow, the city of Dzerzhinsky.

In 2014, CDEK opened its first office in Beijing, making CDEK the number one logistics partner of many transport companies from China for deliveries to Russia and the CIS:

• Parcels with tracking numbers similar to ZESZE2019392490YQ are delivered from China by Eshun ZES Express, and after crossing the Russian border, CourierService Express is transferred. Typical delivery route Yiwu - Dulat - Alma-Ata - Moscow (KSE central warehouse).
• If the tracking number is similar to JNTCU0100392029YQ, then it belongs to the Chinese company J-NET, and is delivered by CDEK or Pony Express in Russia.
• 10-digit numeric numbers like 1960054211, 1960050037 are tracked through CDECLS when passing through China
• AS000000000CN - Such parcels are delivered to Russia via China EMS and CDEK

Recently, the number of AliExpress sellers offering CDEK delivery has greatly increased, and GearBest has made sending goods via CDEK almost the main delivery method to Russia.

CDEK order tracking by invoice number

To track a CDEK TC package by invoice number, shipment number or track number, you just need to enter the tracking number (invoice number) in the search field above.

Tracking numbers can be completely different and depend on the CDEK logistics partners. Internal numbers of SDEK invoices consist of 7-10 digits. I noticed numbers of the following format: BELBE7041003770YQ, XYLCK8011603889YQ, JNTCU0200020902YQ, CHN0000061316, XM3C3N016851, EXT44790316.

CDEK cargo tracking by waybill is available both on the official website of the company and on our service. When tracking on our website, we will check the necessary services cooperating with TC SDEK, and show you all the statuses, especially when the parcel is sent from China.

Track CDEK Moscow, Novosibirsk, Krasnodar, Voronezh and in any other city in Russia to which CDEK delivers orders.

Use the CDEK hotline at 8 800 250-14-05 if you have any additional questions about the company's work.

CDEK parcel tracking by track number

In CDEK, you can find a parcel by the invoice number, as well as by the track number, if the parcel is delivered from abroad and transferred to CDEK.

For example, CDEK cooperates with Chinese JNET, whose tracking numbers look like JNTCU ... YQ, and when sending a parcel from JNET to CDEK for delivery in Russia, CDEK assigns an internal invoice number similar to 1080362728.

SDECOM tracking parcels by waybill number

The correct name of the transport company is CDEK. To track the parcel sent by SDEK you need to enter the bill of lading number in, and click the Track Cargo button.

How to control a CDEK parcel

The CDEK website is rather slow, so it is most convenient to control the CDEK package using our service, which checks the official CDEK website without downloading unnecessary data.

CDEK delivery tracking

CDEK delivery is a fairly popular shipping method in Russia, but CDEK tracking is often lame. In total, there are 3 ways to track the CDEK package on the official website, this is through the tracking form on the main page, through your personal account after registration and through their mobile application for iOS and Android.

And all 3 methods do not work for the last week (since the end of September 2018) or work intermittently, then CDEK finds the package, then it says that the order was not found, then it is impossible to connect to the server.

So that you do not waste your time trying to track the parcel in any of the 3 ways above, we have created this service that will check for you the location of the CDEK cargo in all possible ways and show you full information about it.

CDEK tracking parcels by identifier

The CDEK parcel identifier is the same as the bill of lading, track number, track code, or shipment number. Therefore, it is not difficult to track a parcel by identifier, provided that the CDEK website is working and wants to give order data, which recently (at the end of September 2018) does not happen often.

CDEK cargo tracking by phone number

As far as I know, CDEK does not provide the ability to track a parcel by the recipient's or sender's phone number.

CDEK cargo tracking by the name of the recipient

As far as I know, CDEK does not provide the ability to track a parcel by the name of the recipient or sender. Extended surname tracking is only possible with Business Lines and is possible with other shipping companies.

Tracking CDEK by track number

CDEK track numbers most often consist of 10 digits and begin with 108 or 109, for example 1093800108 or 8 digits like 13624185. It is also known that China Post EMS ePacket parcels with track numbers similar to AS750475341CN in Russia are delivered by CDEK.

Our service knows everything about CDEK track numbers and will allow you to track the parcel using any track number you have that belongs to CDEK.

www.cdek.ru track your order by invoice number

The official website www.cdek.ru allows you to track the order by the invoice number, but does not show full information about the cargo. With our service, you can track the cargo or CDEK parcel immediately through the official website, as well as through the CDEK mobile application, and you will find out full information about the parcel, such as weight, full name or name of the sender and recipient, full address of the sender and recipient and the cost of shipping.

CDEK Parcel track

Parcel is a new CDEK service for ordinary people. According to the company, when sending parcels, you no longer have to stand in lines, measure and weigh shipments. Come to any CDEK pick-up point, buy a suitable box and send it to another city in 5 minutes.

This is an analogue of shipments via the Russian Post at a comparable price with advantages in the form of no queues and modern customer service.

Parcel shipping is especially useful if you are selling goods through Avito, Youla, Sibmama or other similar sites and you need to send something to a customer.

Track numbers for Parcel items are exactly the same as for all other CDEK items. Feel free to enter the track number of your Parcel in the tracking field above, on this page!

What is a tracking number in TC CDEK

If you are first faced with sending or receiving orders in TC CDEK, then you may be confused by the question of how to track the parcel.

As a track number in CDEK, you can use the consignment note number, by which the location of the cargo is uniquely determined.

CDEK where to pick up the parcel

After the parcel arrives at the CDEK warehouse, you will receive an SMS message in which they will write where you can receive the parcel. The most convenient way, besides courier delivery, is self-pickup of the parcel from the point of issue, there are almost never queues there, unlike the Russian Post.

Pickup from the CDEK pickup point is available after your parcel has arrived at its destination and is at the company's warehouse. CDEK pick-up points in Moscow, where you can also find CDEK pick-up points in your city.

How long does the CDEK package take?

In practice, most CDEK parcels are delivered in 20-40 days, there are exceptions when the parcel arrives in 2 weeks.

CDEK does not deliver directly from Chinese stores, the company works through intermediaries, small and medium-sized courier companies in China, which are transported across China to the customs borders of Russia, but CDEK itself delivers in Russia.

Let's look at the typical route of CDEK parcels from China to Moscow. After sending the goods by the seller, the parcel is sent to Suifenhe, usually arrives there in 4-6 days and is handed over to the customs service of China. Customs clearance takes 3-7 days, depending on the workload of the checkpoint. After successfully passing through customs, the parcel goes to the disposal of TC CDEK. Geographically, the parcel is located in Vladivostok, the next day it reaches Khabarovsk, from where it is already sent by plane to its destination.

CDEK delivery time or how long to wait

As such, there are no deadlines, the company takes 30-45 days to deliver the parcel. You need to understand that the parcel travels across China by land transport, and the workload of the Chinese and Russian customs can greatly affect the delivery speed.

How long is the CDEK package stored

When delivered from online stores, the package is stored for the first 14 days for free. Starting from the 15th day of storage, the fee is, depending on the size of the cargo, 15-30 rubles / day. More details on the official website.

Types of CDEK items

• Warehouse-warehouse parcel - Fast and convenient shipment service in Russia, analogous to sending via Russian Post, only without queues, with fast and polite service;
• Main express warehouse-warehouse - Fast and inexpensive delivery of goods along the main directions of Russia. Savings on delivery are carried out by transporting goods by road to popular destinations. Both small parcels and consignments are accepted for shipment in a short time;
• Warehouse-warehouse package - Optimal prices for the transportation of goods, mail in Russia for online stores;
• Parcel door-warehouse
• Express light warehouse-warehouse - Urgent delivery of light cargo (up to 29 kg.). The service is designed for the urgent delivery of important documents, letters, correspondence and small parcels in the city, region or Russia;
• Express light warehouse-door
• Express light interval warehouse-door
• Chinese express warehouse-door - Services for foreign distance selling companies is a complex of services for the economical delivery of goods from abroad to Russia for companies engaged in international distance selling;

history of the company

Initially the company was called Express-Courier and was founded on February 25, 2000 in Novosibirsk. Initially, the company's goal was to develop the Siberian region and the Far East: express delivery of documents and goods was carried out in the shortest possible time and at the lowest prices.

In 2001, the first year, the company expanded its geography and opened the first regional office in Moscow, after it established delivery in the eastern part of Russia.

In 2015, CDEK opened 9 branches in China, 2 offices in Belarus, 6 offices in Kazakhstan. As a result, by the end of 2015, CDEK became represented in 5 countries with 323 offices.

Track the CDEK cargo on the waybill, as well as any postal and courier shipments within Russia, from China, Israel, USA, Great Britain, Italy.

Today, companies involved in the transportation of goods are in high demand. This is due to its simplicity and convenience. By using the services of such organizations, you can save not only time, but also money. Due to the constantly growing competition, the bar for service and quality is at a very high level. But, unfortunately, unforeseen situations can occur here too. In order not to darken the mood from the lost money and time, we recommend following the rules described below.

Rules for issuing CDEK parcels

After the cargo arrives at the branch of the company, you will receive a notification in the form of an SMS message, an email or a phone call made by an employee of the CDEK call center. A feature of the company is the availability of pick-up points.
Thus, you can pick up the parcel by self-pickup, for this you need to indicate the address of the office from which it will be most convenient for you to pick up the cargo. It is also possible to order courier delivery, but, of course, you need to pay for it additionally. To do this, go to the official website of the company and go to the "Application for a courier call" section, then fill out the form and leave a request.

When picking up, you need to provide a passport of a citizen of the Russian Federation or a foreign passport. In addition, you can pick up the cargo by presenting other documents: identity card, driver's license, residence permit, military ID. Before going to the delivery service to pick up the cargo, make sure that it was delivered to the point indicated earlier. To do this, you need to either wait for a call from a CDEK employee, or call yourself. You can find out the phone number of the required pick-up point on the company's website, in the "Office Addresses" section you need to select your city.

You can also track where the parcel is at the moment and change the date, time, address and delivery mode. To do this, enter the shipment number in the line located in the upper right corner of the website.

Receiving cargo by power of attorney

If the client belongs to the category of individuals, but is not able to receive the goods on his own, it is necessary to draw up an appropriate document-power of attorney. It is necessary to attach a copy of the client's passport to it, this allows you to compare the passport data and personal signature. The person who receives the cargo is obliged to provide all of the above documents and a personal passport to a company employee.
If it is not possible to make a photocopy of the client's passport, the drawn up power of attorney must be notarized.

If the cargo is registered to a legal entity, then upon receipt it is necessary to have a power of attorney issued on behalf of the recipient (order of appointment) and the manager's passport.
A sample power of attorney can be downloaded from the official website of the company.

Delivery type selection widget

CDEK has created a visual interface element with which you can perform the following functions:

Select a city with the display of points of issue of goods in it; Calculate delivery according to the specified dimensions; Select the point of issue of goods; Display in detail all information about the point of issue of goods; Customize the display and connection of the interface element;

Memo to the consignee

After you are notified that the cargo has arrived, you must take the following steps:

• before receiving, familiarize yourself with the conditions under which the cargo is stored and issued;
• upon receipt, check if the goods or packaging material is damaged;

If there is damage, you must:

• draw up an act;
• write a formal claim;
• collect the entire package of documents about the cargo;
• send documents to the claims department;

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The transport company CDEK has been working in our market of logistics solutions for about 16 years, however, for a wide range of people, the company's services have become familiar not so long ago. Initially, when creating the company, the goals were much more modest, and the plan included only the development of the Siberian region and the Far East. However, in 2014, CDEK opens its first office in Beijing, making it the number one delivery focused on courier delivery from China to Russia and the CIS. Tracking CDEK shipments is available at all stages of the movement of a parcel from the sender to the recipient. Recently, the number of sellers offering CDEK delivery has not increased significantly, and even put the sending of goods through CDEK to the stream. Basically, various equipment is sent through CDEK - smartphones, tablets and other electronics. Considering that delivery is by courier, little things are sent quite rarely.

The transport company CDEK positions itself primarily by courier express delivery to the door, something like FedEx, only in our reality. Let's try to figure out how successful they are, whether CDEK tracking shipments from China is available and how long it takes for the parcels to be delivered.

Despite the fact that on the official website of the company, CDEK cargo tracking by waybill is available, we will be sent via CDEK using the track code, the tracking process itself will not change in any way, just the track code will act as the invoice number.

The thing is that parcels coming from China through SDEK, as a rule, reach the border with Russia by local forces, who assign track codes to them, after which CDEK picks up the parcels that have successfully passed customs clearance and after that CDEK cargo tracking begins. across Russia.

Currently, the following track code formats are typical for CDEK cargo from China:

• ETSSD1000808985YQ
• YDACK5000035364YQ

As you can see, the CDEK track code format has nothing to do with the UPU format, therefore, it will not be possible to track such parcels as ordinary postal ones. However, CDEK's tracking of goods by waybill. We want to note right away that the letters in the format of the track codes may differ from the letters in the example, but from the general mask it can be understood that the cargo belongs to CDEK. At the beginning of such a track code, as a rule, there are 5 letters, followed by a ten-digit number, ensuring the uniqueness of the item and at the end two letters, at the moment it is “ YQ”, Further variations are possible.

You can track the CDEK shipment, as already noted, on the official website of the transport company in the tracking section, as a result of which you will see approximately the following picture.

By the way, after entering the track code and clicking "Track", in addition to the status of the parcel movement, the number of the invoice created for you will be indicated, by which you can also track your parcel going by CDEK.

First of all, buyers are interested, as a rule, in the speed of delivery, and after that, quality, service, etc. The delivery time of CDEK cargo from China to Russia at the moment is from 15 to 25 days. This means the time from the actual sending, and not from the moment the track code was issued. For example, in fact, it usually sends a parcel on the 2-3rd day from the moment the track code was issued, they are good too, but their sending may take 7 days.

In order for you to visualize the route of the CDEK cargo from China to Moscow, we will try to paint a typical route for such a package. After the actual dispatch, it goes to Suifenhe, usually arrives there in 4-6 days and is handed over to the customs service. Customs clearance takes about 4-8 days, depending on the load of the checkpoint. After successfully passing through customs, the parcel finally actually goes to the disposal of the CDEK transport company. Geographically, it is located in Vladivostok. The next day, she reaches Khabarovsk, from where she is already sent by plane to her destination.

Courier delivery of CDEK works from 10 am to 6 pm, so if, for example, your parcel arrives at its destination after 6 pm, then delivery will be scheduled the next day. The courier will contact you in advance and agree on a convenient delivery time.

In the aisles of the Moscow Ring Road, you can reassign a new delivery location free of charge, if necessary, you can do this both by phone and on the website, in, where you can also set a new date, for example, if you are not currently in the city. In addition, you can independently pick up the parcel at the CDEK pickup point (pickup point) in your city, see the addresses on the official website of the transport company.

Pickup from the CDEK pickup point is available after your parcel has arrived at its destination and is at the company's warehouse. If you yourself plan to pick it up from the pickup point without waiting for the courier, then we recommend that you first call and notify the employees that you will pick up the parcel yourself. CDEK pick-up points in Moscow, where you can also find CDEK pick-up points in your city.

If you need to receive the CDEK parcel, but you can't get it on time, then the courier can give the parcel, for example, to your relative, but just in case, make sure that upon receipt he has a photocopy of your passport in his hands, it may not always be required, but once at a time not necessary.

In conclusion, we can say that tracking CDEK shipments does not cause any difficulties, moreover, after the parcel arrives at the warehouse, you will receive an SMS notification. Reviews about CDEK are overwhelmingly positive, so if you are offered such delivery on the same or offer, then try it and you will not regret it.

In cases when the goods come with mechanical damage, the seller is almost always to blame, the transport company is pointless to blame. We always recommend, after ordering the goods, and asking for a better package of the parcel, sellers always agree without further ado, one message that can radically change the situation, so do not be lazy and once again jot down a few lines to the seller before the actual shipment.

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Welcome to the best online CDEK parcel tracking service. You can at any time receive information on which section of the route the long-awaited order or package is currently on. Deck tracking is available to all users of our service absolutely free of charge, without any registrations and SMS. To get information about the status of the cdek parcel, you must fill in the input field with your invoice number and activate tracking by pressing the "magnifying glass" button. We value the time of our users - that's why we made our website as convenient and fast as possible by developing an adaptive / mobile version.

How can I track my parcel?

To track the parcel sdek and find out its location, you must use a special form on our website. To do this, you only need to know the invoice number of your parcel. Each CDEK shipment is assigned a unique identification number - it consists of numbers, sometimes with Latin letters. Each stage of the movement of the parcel is recorded by the identification number (track number), which allows you to track the parcel sdek. To find out where your cdek package is at the moment - enter the track number into the form as shown in the screenshot:

track the parcel along the track sdek

CDEK track order

All users of our service can independently track the entire process of order movement, using the "Track order sdek" function on our website. To track your order and be aware of its movement, enter a unique parcel number - it is indicated in the invoice that is issued to the sender of the order. Instructions for tracking your order in the image below:

track the parcel along the track pochta.ru

• 1. You must enter the order number in the field for entering the number
• 2. Click on the button to start the order tracking function
• 3. In the window that appears, you will see all the tracking information for your order (dates and transfer points will be displayed)
• 4. In the case of an erroneously entered number, we will not be able to track the order sdek - therefore we recommend that you double-check the correctness of the entered number

Where to pick up the CDEK parcel

At the moment the parcel arrives at the warehouse or pick-up point, CDEK notifies the recipient by sending an SMS message to the phone (to the number specified in the invoice). The text of the message will indicate the address where you can pick up your parcel. You can see the addresses of all offices and points of issue on the official website of the company https://www.cdek.ru/contacts.html. In order to avoid unpleasant situations, pay attention to the opening hours of the pick-up point or office where your parcel arrived.

CDEK - Estimated delivery time

According to statistics, most of the shipments are delivered by the company in the interval of 18-37 days. There are times when the order is delivered to its destination in 10-15 days (but this is less than 30% of all parcels). When tracking an order from China online stores, keep in mind that cdek does not deliver packages directly from a seller in China. Through the territory of the PRC, as well as after (to the border with Russia), the parcel is delivered by CDEK partners - as a rule, these are small local courier companies. We advise you to take into account the very high workload of all delivery services in China during sales periods at large sites (such as AliExpress and jd.ru) - this increases the delivery time of parcels by an average of 2 weeks.

About CDEK

CDEK has been successfully operating in the Russian market of courier services and logistics since 2000. For over 18 years, CDEK has been one of the leaders in the express delivery market. A wide range of services provided makes it possible to choose the solution that best suits an individual client. Courier delivery of documents and goods is carried out to any city in Russia, as well as around the world. The central office of CDEK is located in Novosibirsk, and the main sorting shop is considered to be a logistics center in the Moscow region (Dzerzhinsky). More than 150 representative offices in different cities of Russia (Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod and others) make it possible to promptly deliver parcels and orders to the company's clients. CDEK successfully delivers orders from many Chinese online stores, many sellers on AliExpress offer delivery to Russia by CDEK. GearBest has made sending orders using CDEK a priority for buyers from Russia.