What is ems delivery. Tracking of shipments by ems mail of russia. EMS tracking

Russian Post has a subsidiary - express mail "EMS Russian Post".

EMC Russian Post provides an express delivery service for domestic and international mail. Delivery is carried out by local postal services - UPU members, members of the EMS cooperative. And since 2014, Russian Post has been delivering international EMC shipments to Crimea.

The principle of interaction between national postal services is as follows: in the country of receipt, the parcel is delivered in the same way as it was sent. The same principle of interaction applies to members of the EMS cooperative. For example, if a parcel from England was sent through the EMS division of Royal Mail ParcelForce, then EMS Russian Post will deliver it in Russia.

Courier service EMC Russian Post is a high speed, delivery to the door by courier, mobility and affordable prices. This is how the company positions itself, but there are cases when you have to pick up the parcels yourself at the department.

In addition to courier delivery, the second significant feature of EMC shipments is the permissible weight, if for the Russian Post the maximum value is 20 kg, then for the EMS of the Russian Post - 31 kg.

Track numbers and tracking of EMS shipments of Russian Post

All EMS items are always registered items. Tracking on the official website of EMS Russian Post redirects to the website of the Russian Post:

And already on the website of the Russian Post, you need to drive a well-known track number into the search box for items, a separate page will open with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

EMS tracking of Russian Post parcels is also available on

Dear comrades "terpily"!
That is how, it is very likely that your relatives and friends will contact you, after you have the opportunity to use the services of EMS mail.
Terpila - in the jargon of employees of the Internal Affairs Agencies, means a person to whom moral and physical harm, as well as material damage, have been caused by criminal actions.
The postal employees are likely to provide you with both, which I have seen on my own example.
So, having applied once to the "services" of EMS Russian Post, for my own money, I would practically have received the above "terpily" status if I had not spent my Sunday afternoon on 06/23/2019 correcting the situation around me through the efforts of the postal staff.
I'll tell you in detail.
On June 19, 2019 the letter was submitted to the post office 353500, Temryuk, st. Lenin 68, where the first class communications operator (OPS) No. 8633 Goryanin MA indicated to the sender that there was no need to reflect the recipient's mobile phone on the invoice, i.e. me. The letter was to be sent to Moscow by EMS mail, i.e. system of expedited courier mail. This service is estimated at 600 (six hundred) rubles, the weight of the envelope is 0.078 kg.
I tracked this letter by the track number. On June 22, 2019, the letter arrived at the courier delivery site in Vidnoye, Leninsky Komsomol Avenue, 1A. On the same day, in the evening, at approximately 23:00, the status of the shipment was indicated as “Received by the addressee on June 22, 2019, 12:00 142705, Vidnoye”. As you may have guessed, I did not receive this letter, despite the fact that a large deal, scheduled for 06/23/2019, depended on the documents sent by the above letter. Now imagine my condition, having discovered the status of receiving my letter by third parties. Immediately at 23:00 on June 22, 2019, by contacting the hotline 8 800 200 50 55, the status of the letter of delivery was confirmed. In response to my arguments about not receiving the letter, I was asked to write a claim to search for the item. The term for consideration of the claim is 30 calendar days. Can you imagine with what geometric progression, taking into account the importance of writing, my health deteriorated. In response to my pleas to contact the courier delivery site in Vidnoye, Leninsky Komsomol Avenue, 1A, or to provide his phone number, I was refused due to the absence, as I was told, of this contact. Thus, the actual purpose of the hotline in my situation was to duplicate information on the status of the letter and in the proposal to apply for a letter search. Those. you won't get any real help from the hotline.
Realizing the hopelessness of the situation, forced by the status of the delivery of the letter to third parties, in the morning of the next day - 06/23/2019, I was forced to get on my own to Vidnoye, Leninsky Komsomol Avenue, 1A, where they explained to me at the courier delivery site that my letter was delivered , the courier who delivered my letter on 06/22/2019 has a day off, his phone is turned off. And I was again asked to file a claim to search for the shipment. I repeat that the review period is 30 calendar days.
This situation did not suit me in any way. I offered to find a courier, to which the staff of the site explained that all the information is with the management, but since it was a day off - 06/23/2019, they cannot help. After my urgent requests, the staff "managed" to get through to the courier, who explained that he was in Domodedovo, and my letter was with him. Class, huh ?! After discussing the meeting place with the courier, I "moved forward" to Domodedovo on my own. During the meeting with the courier, he handed me my letter, explaining that if the letter was not delivered to the addressee, at the direction of the management of the courier delivery section in the city of Vidnoye, the Federal Border Service of the Moscow Region, which is a branch of the Russian Post FSUE, the section employees are forced to indicate the status of the letter delivery , because otherwise the employees of the courier delivery section are cut wages by 50%. The courier indicated that he arrived at the recipient's address, i.e. my 06/22/2019, however, in the absence of my phone number in the invoice, he could not contact me, in this connection, the letter did not serve me. I would like to note that the courier gave me the letter without being convinced of my identity as the recipient of the letter and I did not sign anywhere on the receipt of the letter. In such circumstances, it is asked what prevented the courier from placing the letter in the mailbox if, as he points out, he arrived at my address. It is not possible to check whether he really arrived at the address; there is no photographic record of his arrival. Thus, we can assume that the courier saved, or rather, did not spend anything on travel from Vidnoye to Moscow to my address (40 km.), And I incurred additional material costs to those previously paid for the "service" 600 rubles. Who will reimburse the expenses I have incurred ??? This situation has not been recorded in any way, since the letter “successful” on June 22, 2019 was handed over to the addressee in Vidnoye. Excellent work, comrades, employees of the Russian Post!
In my case, I got off with a "slight" fright, since the letter was "obtained" from the courier, and the deal was concluded.
I had a day off, I had the opportunity to get to Vidnoye, and then to Domodedovo, but will you have the opportunity at such a critical moment to do the same way ?! I am very sorry that the Russian Post is unable to fulfill its obligations, for which a lot of money has been paid.
Summing up, I can say in the affirmative that I will never use the services of the Russian post office myself and will not recommend it to others. Unfortunately, it is safer to send letters with a train conductor, where there are more guarantees and less fees.

SMS notifications, contact the courier or post office employee.

Save the receipt with the track number issued by the post office employee or a copy of the address form issued by the courier.

The consignment can be received by the addressee (upon presentation of an identity card) or his authorized representative (upon presentation of a notarized power of attorney).
The courier will call the addressee on the day of delivery.
If it was not possible to get through to the addressee or he was not there, the courier will leave a notice in the mailbox.
The addressee can agree on a convenient delivery time by calling EMS 8 800 200 50 55, or pick up the shipment from the post office.
You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

Attachment description.

Express ems

In the latter case, a notarized power of attorney is additionally required.

The courier will call the addressee on the day of delivery. If it was not possible to get through to the recipient, a notification will be waiting for him in the mailbox.
The addressee can agree on a convenient delivery time on his own - just call the hotline.

It is also possible to pick up the shipment at the post office yourself.

A number of additional services Let's list additional useful services of EMC:

SMS notification (only for parcels within the Russian Federation). It will inform the sender of the SMS about the delivery of the parcel to the department and handing it over to the addressee.
Declared value.
Parcel insurance - if the parcel is lost or damaged, you will receive an appropriate monetary compensation. The maximum declared value is 50 thousand rubles.
C.O.D.

"Ems post of russia": what is it, features and tariffs

123456789 is a unique digital number.
RU - letter code of the country of departure.

Tracking services To track EMC Russian Post parcels, you can use one of the convenient services:

The official website or application for the Russian Post smartphone.
"Where is the parcel".
Postal Ninja.
GDETOEDET.
Track24.
"Track the parcel" and so on.

Frequently asked questions Let's devote this point to answers to frequently asked questions.

How much does it cost to call a courier service? The service is free - you pay only for the fact of departure.
Who can use EMC services? Both individuals and legal entities.
How to calculate the preliminary cost of a shipment? This can be easily done using a special calculator on the Russian Post website.

What is EMS shipping? what kind of special delivery?

You will receive a certified confirmation of the contents of the parcel and the date it was sent by the postal worker To learn more

C.O.D. To receive the parcel, the addressee will have to pay the amount you specified.
The amount of cash on delivery cannot exceed the declared value. To learn more
Declared value. Your package is insured.
If something happens to the parcel, you can get full or partial compensation. The maximum declared value for an EMS parcel is 50,000 rubles.

To learn more
SMS notification of the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

Are you a robot?

This is done according to the following algorithm:

Check that the parcel does not contain prohibited items, for example, weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable food and anything that may pose a danger to employees in contact with the parcel.
For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of the Russian Post.
Call the courier through the form on the Russian Post website or by calling the hotline.

EMS Russian Post Reviews and complaints 1 2 3 4 5 6 7 8 ... .. 5434 5435 5436 5437 5438 Daria Moscow 07/20/2018 Checked by the administration Return to the sender I ordered delivery by courier for three days, no one arrived twice, the third time they set the status of an unsuccessful delivery attempt but this is a lie! complaints are accepted only by the operator and simply does nothing about it! I'm trying to pick up the package myself, but it's even more difficult! I already feel that soon she will be lost or something else will happen! Nina Gatchina 07/21/2018 Checked by the administration Delivery time: 16 days, the parcel reached Kazan from Australia in 5 days (half of the globe), and now it is being sorted somewhere near Kazan for 5 days.

Courier ems what is it

To receive your shipment, the addressee must pay the amount you specified. However, it must not exceed the declared value.

Content inventory.
You will receive a list of enclosures in the parcel with the date of dispatch, certified by the postal worker.

Tracking parcels "EMC Russian Post" You can track the movement of an EMC parcel, like a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode.

It is a combination of 13 characters, for example, EU123456789RU, where:

EU - capital Latin letters (to track "EMC Russian Post" in various services, you need to enter them in capital letters in a special window).

And now let's talk specifically about the details: restrictions, rules for sending / receiving, tracking EMC shipments of the "Russian Post". Restrictions for parcels Restrictions for Russian express shipments are as follows:

The sum of three measurements is no more than 300 cm, moreover, the length should not be more than 150 cm.
Weight Limit:
- In the Russian Federation: 31.5 kg.
- For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
- For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
- Shipments to other countries: 30 kg.

Instruction for sending What is EMC Russian Post? Convenient and fast departure.

RF is able to receive and send EMC-shipments of "Russian Post". The service delivers letters and parcels to the most remote corners of the country and to 181 countries of the world.

An exception within Russia will be some high-altitude villages of the Chechen Republic and some settlements in the Magadan Region. The peculiarity of shipment is door-to-door delivery both within the same city, and region, country, world.

Info

The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMC shipment by "Russian Post" is registered, i.e.

is conducted according to the track number provided in the check. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

Attention

Receiving and sending parcels and letters through traditional post offices, probably, many would dream of using a faster delivery service. And he already exists. These are EMC items from the Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from addressees.

EMC Russian Post: what is it? EMS Russian Post is a courier express delivery operator, a subsidiary of FSUE Russian Post. It is a full member of Express Mail Service (EMS) - an organization uniting similar express mail operators from 192 countries. Such an association has been created within the framework of the Universal Postal Union. EMC Russian Post: what is it? Courier service for the delivery of goods and documents with 42 thousand branches throughout the country. 26 of its structural elements are located in the largest Russian cities. 9 thous.
Its work was coordinated by the EMS cooperative, which over time covered more than 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes. The USSR joined the service in the 1990s. Soviet citizens then could exchange express mail with addressees from 18 countries. Within the Union, EMC operated in six cities: Moscow, Kiev, Leningrad, Vilnius, Tallinn, Riga.

For the first 13 years, the service was represented by Garantpost. In 2003 alone, the Federal State Unitary Enterprise “Russian Post” was created, which united over 40 thousand post offices throughout the country. And such an organization received the right to provide EMC services the next year after its foundation.

In 2005, EMS-Mail of Russia spun off into a separate structural unit.

Receiving and sending parcels and letters through traditional post offices, probably, many would dream of using a faster delivery service. And he already exists. These are EMC shipments from "Russian Post". Let's look at what it is, how to use the service, and also get answers to popular questions from addressees.

EMC Russian Post: what is it?

EMS Russian Post is an operator of a subsidiary branch of the Russian Post FSUE. It is a full member of Express Mail Service (EMS) - an organization uniting similar express mail operators from 192 countries. Such an association has been created within the framework of the Universal Postal Union.

EMC Russian Post: what is it? delivery of goods and documents, which has 42 thousand branches throughout the country. 26 of its structural elements are located in the largest Russian cities. 9 thousand post offices in the Russian Federation are able to receive and send EMC-mails of "Russian Post". The service delivers letters and parcels to the most remote corners of the country and to 181 countries of the world. An exception within Russia will be some high-altitude villages of the Chechen Republic and some settlements in the Magadan Region.

The peculiarity of shipment is door-to-door delivery both within the same city, and region, country, world. The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMC-shipment of "Russian Post" is registered, i.e. is conducted according to the track number provided in the check. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

The main services of the company are as follows:

Express shipments by cash on delivery.
Customs clearance of international postal items.
Insurance of both parcels, parcels and valuable letters.

Delivery "EMC Russian Post" began its work on the first day of March 2004. Its current director is Sergey Konstantinovich Malyshev. More than 2 thousand people are employed in the service. For example, the company's income for 2009 was 1.8 billion rubles, and in 2013 the turnover was 3.025 million rubles. EMC employees handle up to 3 million shipments annually.

Express delivery history

Learn more about what it is - "EMC Russian Post", and a brief acquaintance with the history of express delivery will help. Such a service originated in 1985 - to quickly exchange postal cargo and correspondence between postal administrations of different countries. Its work was coordinated by the EMS cooperative, which over time covered more than 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes.

The USSR joined the service in the 1990s. Soviet citizens then could exchange express mail with addressees from 18 countries. Within the Union, EMC operated in six cities: Moscow, Kiev, Leningrad, Vilnius, Tallinn, Riga. For the first 13 years, the service was represented by Garantpost.

In 2003 alone, the Russian Post Federal State Unitary Enterprise was created, which united over 40 thousand post offices throughout the country. And such an organization received the right to provide EMC services the next year after its foundation. In 2005, "EMS-mail of Russia" was separated into a separate structural unit.

And now let's talk specifically about the details: restrictions, rules for sending / receiving, tracking EMC shipments of "Russian Post".

Restrictions for parcels

The restrictions for Russian express shipments are as follows:

The sum of three measurements is no more than 300 cm, moreover, the length should not be more than 150 cm.
Weight Limit:
- In the Russian Federation: 31.5 kg.
- For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
- For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
- Shipments to other countries: 30 kg.

Shipping instructions

What is EMC Russian Post? Convenient and fast departure. This is done according to the following algorithm:

Check that the parcel does not contain prohibited items, for example, weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable food and anything that may pose a danger to employees in contact with the parcel.
For small letters and parcels, free EMC packaging is provided - an envelope 60x70 cm. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements laid out on the official website of the Russian Post.
Call the courier through the form on the Russian Post website or by calling the hotline. You can also send the package through the post office employee.
The same courier or postal employee can also provide you with additional services: an inventory of attachments, cash on delivery, notification of delivery via SMS.
Be sure to keep a check or a copy of the form given to you by an employee - it is a legal document confirming that you received the property from you. In addition, it contains a track number by which you can track "EMC Russian Post".

Receiving a parcel

Receipt of the parcel by the addressee is carried out as follows:

You can inform the addressee of the track number so that he can track the mail item by EMC Russian Post.
Both the recipient and his authorized representative can receive the parcel by presenting an identity document. In the latter case, a notarized power of attorney is additionally required.
The courier will call the addressee on the day of delivery. If it was not possible to get through to the recipient, a notification will be waiting for him in the mailbox.
The addressee can agree on a convenient delivery time on his own - just call the hotline. It is also possible to pick up the shipment at the post office yourself.

A number of additional services

Let's list additional useful services of EMC:

SMS notification (only for parcels within the Russian Federation). It will inform the sender of the SMS about the delivery of the parcel to the department and handing it over to the addressee.
Declared value... Parcel insurance - if the parcel is lost or damaged, you will receive an appropriate monetary compensation. The maximum size is 50 thousand rubles.
C.O.D... To receive your shipment, the addressee must pay the amount you specified. However, it must not exceed the declared value.
Content inventory... You will receive a list of enclosures in the parcel with the date of dispatch, certified by the postal worker.

Tracking parcels "EMC Russian Post"

You can track the movement of an EMC shipment, like a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode. It is a combination of 13 characters, for example, EU123456789RU, where:

EU - capital Latin letters (to track "EMC Russian Post" in various services, you also need to enter them in capital letters in a special window). The letter "E" here indicates that the direction is EMS.
123456789 is a unique digital number.
RU - letter code of the country of departure.

Tracking services

To track EMC Russian Post parcels, you can use one of the convenient services:

Official site or application for the smartphone "Russian Post".
"Where is the parcel".
Postal Ninja.
GDETOEDET.
Track24.
"Track the parcel" and so on.

FAQ

Let's devote this paragraph to answers to frequently asked questions.

How much does it cost to call a courier service? The service is free - you pay only for the fact of departure.
Who can use EMC services? Both individuals and legal entities.
How to calculate the preliminary cost of a shipment? This can be easily done using a special calculator on the Russian Post website. Required data for calculations: addresses of the sender and recipient, weight of the parcel and, if necessary, the declared value.
Can the recipient pay for the package? No, the cost of sending is paid only by the addressee. At your request, the addressee can pay only the price of the parcel indicated by you to receive it.
Are EMC parcels sent on demand? Yes, such an opportunity is guaranteed to exist within the Russian Federation. For a specific international shipment, it is worth clarifying this issue with the operator of the Russian Post hotline.
What is the delivery time for an EMC parcel? The official website of the "Russian Post" will help you to find out the latest information. To do this, go to the "Rates and Terms" section. Delivery times for international shipments, of course, will be slightly longer than Russian ones. Their calculation is detailed in the EMS Operations Manual.
Where can I get an EMC shipment from? From Norway, Denmark, Luxembourg, Iceland, Canada, Austria.

EMS mail is a fast and reliable alternative to traditional mail. It is also distinguished by additional convenience: door-to-door delivery by courier, regardless of the distance between the addressee and the addressee.

Friends, just read it on eDost

Russian Post is a regular mail, it is represented in almost any settlement of Russia.
EMS is a courier delivery service created on the basis of the Russian Post.

Thousands of parcels go through the Post and EMS every day. And, in general, most parcels are normally delivered and eventually find their recipients, but if you are going to send a parcel by these services, it is recommended to take into account some of the features of their work.

Delivery terms

The delivery time can vary from several days to several MONTHS (no matter what the carriers say). There are no specific patterns in the delivery time (except for temporary seasonal influxes). Therefore, there are frequent cases when, for example, two parcels were sent simultaneously from one city to one address: one arrived in 10 days, and the second in 2 MONTHS.

There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs) to simple and commonplace (for example, they forgot to include it in the shipment or were lost in the warehouse).

In most cases, nothing can be done about it, all that remains is to wait for the arrival of the parcel.
BUT in some situations, your increased attention can speed up the receipt (or even ensure the very fact of delivery)!

The parcel is NOT tracked or tracked, but its status does not change for a long time!

1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! It remains only to wait for it to arrive at its destination.

Note:
a) NON-tracked parcels are usually also assigned numbers, but by these numbers you can only find out that the parcel was accepted at the mail of a certain date.
b) All EMS shipments must be tracked (the numbers of such parcels start with the letter "E").

2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, it is not uncommon for a package to be tracked only a couple of days after it was sent. Or, for example, there are times when the parcel has long been handed over, but by its status it is still included in the delivery.

Note: If the parcel was sent on Friday, then, with a high degree of probability, it will be in the office until Monday, and only then it will be sent for dispatch (accordingly, there will be no records on this parcel in the system until Monday).

3. When sent from abroad, some parcels start to be tracked only after arriving in Russia. Accordingly, up to this point, there will be no data on this parcel on the mail site!
To track such parcels, you can use the website of a foreign carrier (who actually sent it). You can also track it here.

4. If the parcel has already departed to Russia (as there is a corresponding entry on the sender's website), this does NOT mean that it will be registered in Russia on the same (or next) day. The registration process can take from several days to several weeks (and sometimes months).

Until the parcel is registered in Russia, there will be no new records in the tracking system! It is practically useless to put on the wanted list for such a parcel, since the sender has data that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), and from our side they will say that the parcel is not registered in Russia, which means that she is not here, and there is nothing they can do.

5. It happens that tracking is temporarily impossible due to failures or technical work on the delivery service server. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.

Usually, the server is quickly restored, after which everything is monitored normally (with the exception of weekends and holidays, when repairs may take several days).

Delivery by regular mail

1. Letters are usually dropped into the recipient's mailbox.

2. Parcels are delivered to the place of delivery - this is the post office corresponding to the index in the recipient's address. After that, a notice is sent to the recipient in the mailbox, according to which it is necessary to independently come to the post office with a passport and receive your parcel.
It happens that such a notification is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the non-delivery of the notification, the main thing is that the parcel may already come to your post office, and you will not know about it. If the parcel takes a long time, it is recommended to go to the post office and check if there is anything in your name.

Note:
a) The parcel must be received by the person in whose name it came (a passport serves as an identity document).
b) If the parcel is sent to a private person, it is highly discouraged to indicate your work address as the delivery address (otherwise, a power of attorney from the company and other documents confirming your authority may be required). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, respectively, it will be problematic for a private person to receive such a parcel.

EMS delivery by courier

1. Couriers are NOT required to call before delivery!

2. Parcels are delivered to the specified address and handed over to ANYONE who will be there!
They can, for example, give it to the guard at the entrance, and no one will tell you about it.

3. Delivery is carried out during the day. If you have been informed that the parcel is in delivery, then the courier must be waited ALL day. Sometimes the courier may not have time to reach the recipient, respectively, the delivery will be postponed to the next day. The transfer of delivery time is usually NOT REPORTED!

4. If there was an unsuccessful delivery attempt (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the package remains in the office and waits for the recipient to pick it up. The fact that the parcel is in the office is usually NOT REPORTED!

It should also be remembered that an unscrupulous courier may not even try to hand you the parcel, and then say in the office that you were not at home!

In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status "unsuccessful delivery attempt (for technical reasons, temporary absence of the addressee)" or similar entries appears, call the office and find out the fate of your parcel.

5. Sometimes the arrival of the courier can be waited for WEEKS! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you need to warn the office staff so that they do not give the parcel for delivery to the courier.

You can find out the phone number of your local branch at the EMS call center: 8-800-200-50-55

ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel remains at the destination for more than two weeks, and no one picks it up, then it can be automatically SENDED BACK!
2. If the mail label (which contains the recipient's data) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done, it remains only to wait for the sender to receive the parcel back and send it again (and it is quite possible for an additional fee).

The package is lost

1. If the package is in delivery for a very long time, it is not at all necessary that it was lost, stolen or delivered to another. In most cases, such parcels still find their recipient. It happens even after half a year - a year.

2. If the parcel is greatly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check-receipt, which was issued upon shipment, and a passport. It happens that such statements help, and the package is found and delivered faster.

If the sender is in Russia, then everything is simple, but if they were sent from abroad, then a foreigner must submit an application for search at his post office. The recipient can also apply, but for this, the sender must send him a check, receipt or any other document issued by mail upon sending. The main problem in such cases is that senders often do not retain such documents or they simply do not want to deal with such statements.

Complaints, claims, refunds, etc.

In case of delays, loss of parcels and other violations of the delivery rules, you can file a complaint. In some cases, such complaints help.

Among other things, EMS and mail have delivery deadlines, according to which the parcel must be delivered to the recipient no later than a certain period. And in case of delay, they must pay compensation.

When filing a complaint or grievance, remember:
1. The delivery service is responsible only for the amount you paid for the delivery. If you paid 1000 rubles for the delivery, then no matter how much the delivery time was exceeded (or the package was lost), you will be able to pay NOT MORE than this amount.
2. To claim compensation for the delay, you must first receive the package.
3. Applications can be considered for months. And there is no guarantee that a decision will be made in your favor upon the first application.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to peculiarities in the registration of parcels).

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