Track the parcel of the transport company ratek. Tracking ratek. Tracking of the order sent by "Russian Post"

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track your package" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all \u003d)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time within Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mailings:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until complete enlightenment;)

The transport company was established in 1998. She began her life in the city of Novosibirsk.

Thanks to competent management and correct work with clients, RATEK LLC began to actively develop its branch network. So:

until 2006 the company opened branches in large cities of its region and near it (Yekaterinburg, Novosibirsk, Barnaul, Tomsk, Krasnoyarsk, etc.);
in 2006 new subdivisions were opened in Chelyabinsk, Biysk, Tyumen, Bratsk, Gorno-Altaisk, Chita;
already in 2007, the company strengthened its presence in the center of Russia; opened its first branch in Moscow (currently there are already six of them);
in 2008 - in Ufa, Rubtsovsk, Perm, Kurgan, Magnitogorsk;
in 2014 - the direction was taken to the CIS countries, the first branches were opened in Kazakhstan;
in the same year, a mobile application for cargo tracking was released, running on iOS and Android platforms;
in 2016, the expansion of its presence in the CIS countries continued, a branch was opened in Bishkek (it marked the beginning of work in Kyrgyzstan);
in 2017 - in Minsk (this is the beginning of work in Belarus).

By 2018 (the moment of closure) RATEK LLC had more than 120 divisions in Russia (108 cities), Kazakhstan, Belarus and Kyrgyzstan.

Basic services

Certain types of services (such as the sale of freight containers, railway transportation, air transportation, etc.) were provided on the basis of subsidiaries.

The main activities of RATEK include the following:

delivery by road (inter-terminal, within one city, auto-forwarding, transport rental);
delivery by rail (container transportation - only for 19 large cities, where there are warehouses for unloading, wagon shipments on various types and types of wagons);
transportation by air (direct and transfer flights).

Cargoes from 300 kg to 20 tons were accepted for road transportation.

Additional services

These include:

packing of shipments (only at RATEK terminals);
sale of containers (for railway transportation);
storage in a warehouse (up to 2 working days, received goods are stored free of charge);
delivery of invoices and internal miscalculation;
delivery of oversized cargo (with non-standard dimensions);
transportation of valuable cargo (whose cost exceeds 500 rubles per kg or 10 thousand rubles per cubic meter);
online payment for services;
tracking the movement of cargo (according to the invoice number);
personal Area;
return of documents;
API for integration with web services (shipping calculator and online cargo tracking).

Prohibited goods

substances that emit flammable gases when interacting with water,
goods that are dangerous according to GOST 19433-88,
explosive,
radioactive,
chemically active,
poisonous,
flammable,
toxic,
self-igniting gases,
compressed and liquefied gases,
drugs,
weapon.

Documents for sending and receiving cargo

For legal entities:

Original power of attorney from the organization and passport of the representative.
To managers an order of appointment, a seal (if any), a passport.

For individual entrepreneurs:

Original power of attorney from individual entrepreneur and representative's passport.
Originals of accompanying documents (invoice, bargaining 12, sales receipt, etc.).
Owners of the certificate of registration of individual entrepreneur, seal (if any), passport.

For individuals:

Personal presence, passport.
The consignee's representative can receive the goods if there is a power of attorney certified by a notary.
Cargo inventory.

Requisites

Latest reviews of TC Transport company RATEK

The cargo was sent to Samara three weeks ago. Was supposed to arrive in three days. Not received until today, we call, they cannot answer where he is. I do not know what to do, when it will arrive, it is not known.

For your convenience, when working with orders in the online store, we recommend that you go through a simple registration procedure.
Before you go through the registration procedure or place an order (without registration), read the user agreement (offer agreement).

When placing an order in our online store, you purchase goods at the price of the online store, which may differ from the price in the trade and exhibition centers "Odeyalko".


Parcel	Pickup by yourself	COURIER	COURIER DELIVERY SERVICE	TRANSPORT COMPANIES
Parcels are dispatched within 1-3 business days after order confirmation Payment upon receipt at the post office (cash on delivery) You can always find out the location and status of the parcel If the order is already at the post office, you have not received it, our operator will inform you about the possibility of receiving the parcel	Delivery of the order to the point of issue, within 1 business dayafter order confirmation. Pickup point in Krasnoyarsk: Kalinin Street, 91, office 2-8. Opening hours from 9:00 to 18:00. Except Saturday and Sunday - days off. Tel .: + 7-391-208-99-08 Self-pick-up point in Ust-Abakan: Industrial zone Southern suburb, house 1. Working hours from 8:00 to 16:30. Except Saturday and Sunday - days off. Tel .: + 7-3902-26-11-27 Payment online, by installment card "Halva" Payment on credit Payment by installments for the promotion "Convenient installment plan", . You will be informed by phone when the order is ready for delivery.	Courier delivery is carried out in the cities of Krasnoyarsk, Abakan, Chernogorsk, Ust-Abakan the next business day (if ordered before 13:00) after order confirmation. Payment online, by installment card "Halva" Cash payment upon receipt Payment on credit (for an order amount over 5000 rubles) Payment by installments , on the action "Convenient installments". Delivery is free, with an order amount of more than 3000 rubles. If the order amount is less than 3000 rubles, the delivery cost for Chernogorsk and Ust-Abakan will be 250 rubles, and for Krasnoyarsk and Abakan - 300 rubles. It is possible to specify the order delivery interval (in the comments to the order) Worried about missing delivery? Not worth it - the courier will call you 1 hour before departure.	Parcels are sent by courier service CDEK or EMS (of your choice), within 1-3 working days after confirmation of the order Payment online, by installment card "Halva" Payment upon receipt at the point of issue of CDEK or EMS (cash on delivery) High delivery speed and a large number of pick-up points. Possibility of order delivery to the door.	Orders are dispatched within 1-3 business days after order confirmation Payment online, by installment card "Halva" Payment to the current account of the online store, after invoicing for payment ( product prices are indicated including VAT) The cost of the transport company services is not included in the order price and is paid by the Buyer directly upon receipt of the order. Our operator will call you and clarify all important questions

Exchange-return (for individuals)

The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On Protection of Consumer Rights".

The consumer has the right to refuse the goods at any time before the transfer, and after the transfer of the goods - within seven days;
The return of a good quality product is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it;
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer makes the relevant demand;

In case you want to exchange or return the goods paid upon receipt:

Within 14 days after receiving the goods, notify us about the exchange-return of the goods, fill out the "Application for the return of funds", which is sent at the request of the company to the email address and send it along with the attachment of a copy of the passport to the address [email protected]
If the order is received at the post office - pack and send the parcel by mail to the address: 655152, Republic of Khakassia, city of Chernogorsk, 4th Yuzhny lane, house 9. Recipient LLC "Odeyalko";
If you received an order through a transport company - carefully pack and send the goods by the same transport company to the terminal in the city of Abakan, the recipient is Odeyalko LLC;
If the goods are received at the "Blanket" pick-up point - return the goods to the same pick-up point.

After receiving the goods, we inspect the goods, if the goods are of good quality, then we send payment only for the goods; if the product is factory defective, then we will refund the customer for the cost of the product + delivery cost to the customer + the cost of return (postal or transport services).

Refunds are made only by bank transfer to the client's personal account; refunds by postal order are not made.

In case you want to exchange or return goods paid for by credit card via the Internet or from a current account (for individuals):

When paying with cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems.

To return funds to a bank card, you must fill out the "Application for the return of funds", which is sent at the request of the company to the email address and send it along with a copy of the passport to the address [email protected]

Refunds will be made to the bank card within 21 (twenty one) business days from the date of receipt of the "Application for the return of funds" by the Company.

To return funds for operations carried out with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This application must be sent to the address [email protected]

The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.