Misuse of this software product has been detected. ITS subscription Is it possible to update 1c without it

Surely many people know that when buying software product 1C version of PROF, it is necessary to conclude an IT support agreement or, in short, D iTS clause... But for some reason, not many people know about what exactly this agreement is and what services it includes. And someone is not even aware that an ITS agreement must be concluded in principle. And turning, for example, to the 1C support line, they are faced with the fact that they refuse to advise the client without the contract itself. This article is intended to remove all the gaps in the understanding of what an ITS agreement is, why it is needed and what opportunities it provides to the user.

Let's look at what a contract is as defined by 1C itself.

By concluding an agreement on information technology support (1C: ITS) with a partner of 1C, users of 1C programs receive: legal updates, a professional information system 1C: ITS, integrated with the program, service and consulting services of 1C and its partners.

From this formulation, we can draw conclusions: in order to at least get access to updates for your software and advice on working in it, you need an ITS agreement. In a broader sense, ITS is a complex of information and software services that are provided to you under the contract. In the previous article, we noted that for the products of the PROF version, the ITS agreement is mandatory. For basic versions, it is not needed, all updates are provided there for free. This is the policy of 1C. Now let's analyze specifically and point by point what exactly is included in the ITS agreement, how it is concluded and what types of it are.

Let's say you bought some product of the 1C version of the PROF. Let it be 1C: Accounting 8. Together with it, you are already provided with a FREE subscription (agreement) ITS PROF for a period of exactly 3 months. So let's say the "demo" period of the contract. Those. during this subscription, you can take advantage of all the opportunities provided by the full-fledged ITS PROF. True, you cannot activate this subscription yourself. To do this, you need to contact 1C partners, i.e. to any 1C-Franchisee company. There are such firms in almost every city in Russia and on the territory of the post-Soviet space. The software product itself is usually purchased here. The prefix "PROF" to the ITS contract is not accidental, since there are still other types of contracts, for example, more simplified in its capabilities ITS Techno... But let's talk about everything in order. Let us first consider the possibilities of ITS PROF. As part of this agreement, you will receive:

Free monthly update of your 1C software products, performed by 1C-Franchisee specialists
The ability to consult on the support line both in 1C itself and your partner Franchisee
Receiving monthly periodicals from 1C with delivery to your office: magazines, ITS disks, souvenir products (mini gifts)
Access to the full list and capabilities of ITS services
Access to an online reference database with methodological and practical materials on work and accounting in 1C (website)
Discounts on visits to all kinds of trainings and seminars on 1C

As you can see, the list of possibilities is quite impressive and as I noted earlier, during the first three months, you have all these possibilities. What to do when the ITS PROF bonus agreement has ended? I think the answer is obvious - it needs to be extended. Here you are given the right to choose: conclude a new ITS PROF agreement, or switch to a more simplified version of the ITS Techno agreement. Within Techno, you can:

Download updates for your 1C programs on your own, i.e. just access the update site
The possibility of a substantially time-limited consultation on the support line of both 1C itself and your partner 1C-Franchisee
Receiving monthly periodicals from 1C, which you pick up yourself from the office of your partner Franchisee: only magazines and ITS disks
Access to a limited list and capabilities of ITS services
Access to a limited number of reference books in an online database with methodological and practical materials on working and keeping records in 1C (website)

True, at the same time ITS Techno is much cheaper. Below is a comparative table of prices for 2017:

Contract type	for 3 months	for 6 months	for 12 months
ITS PROF	RUB 9 636	RUB 18 600	RUB 35,592
ITS TECHNO	does not consist	RUB 7 854	RUB 15,036

These two types of contracts are concluded for the main standard 1C software products, usually used in commercial organizations with a self-supporting chart of accounts. For example 1C: Accounting, 1C: Salary and personnel management, 1C: Trade management, 1C: Integrated automation and others. For budgetary, state and autonomous institutions, where configurations such as 1C: Accounting are usually used state institution, 1C: Salary and personnel of a state institution, etc., it is necessary to conclude an agreement ITS Budget PROF or ITS Budget... Their capabilities are equal to the usual ITS PROF and ITS Techno, respectively. There are specialized industry solutions of software products for which there are also contracts: ITS Medicine and ITS Construction and housing and communal services... Their capabilities are equal to the usual ITS PROF. The difference between these contracts lies in the cost of subscriptions for these types of institutions, in the presence of additional specialized sections of reference books in the online database (website), as well as in the presence of an additional (industry / budget) consultation line. For clarity, the general scheme can be represented as something like this:

Price variety of ITS contracts:

Contract type	for 3 months	for 6 months	for 12 months
ITS Budget PROF	RUB 9 636	RUB 18 600	RUB 35,592
ITS Budget	does not consist	RUB 8,916	RUB 17,112
ITS Construction and housing and communal services	RUB 13,233	RUB 25,512	RUB 48 984
ITS Medicine	does not consist	20 406 RUB	RUB 39,168

I recommend that you not worry too much about the varieties of these agreements. There are all kinds of ITS Industry different categories, subscription schemes ITS 8 + 4and so on. You can contact any 1C-Franchisee company in your city, where you will be advised both on the selection of ITS and on the software products themselves. The main thing is that you learn the main differences and capabilities of the ITS PROF and ITS Techno subscriptions in order to understand "WHAT DO I PAY MONEY FOR?"

Finally, we will analyze ITS services... In my opinion, this is the main argument in favor of ITS PROF. Since almost all services under this agreement are provided without additional payment... There will be a separate article on services in more detail. Now I would like to note that services are some kind of additional software and information services that greatly simplify the work of 1C users. Let's briefly analyze the main ones:

1C-Reporting. Service for sending accounting and tax reports directly from the 1C interface. Sending to the Federal Tax Service, Pension Fund, Rosstat, FSS and others is possible. There is a possibility of non-formalized correspondence with the tax office, all kinds of inquiries, statements of the Unified State Register of Legal Entities, receiving / replies to requests and much more.

1C-Counterparty. Automatic filling of the main details of counterparties and organizations in 1C by TIN, which facilitates and simplifies manual data entry.

1C-EDO. Exchange of legally significant documents between counterparties using virtually one button. The documents are certified by a qualified digital signature, which guarantees their full legal force comparable to the "paper" version. When exchanging electronic documents accounting documents are automatically entered into 1C, which again facilitates manual data entry.

1C-Cloud archive. Automatic creation of backups of 1C databases and uploading them to the "cloud", ie. in your personal internet cabinet. The principle is the same as for manual unloading and storage of databases on some "Yandex Disk", only in this case everything happens automatically.

1C-Link. A remote connection service that allows you to organize simple and secure Internet access to 1C programs installed on a user's computer or server. No additional software or hardware platform deployment required. All configuration and access is carried out using a special "1C: Link-Agent".

As I have already noted, all these and many other services within the ITS PROF are included in the subscription. True, with some limits - this is so that you do not flatter yourself too much. Free cheese only happens in a mousetrap 🙂

I hope my article helped you identify the needs for specific agreement... Now you are armed and can safely answer the question "what is an ITS agreement?" More detailed description, you can always monitor the differences and prices on the official website.

Included with the program 1C: Enterprise 8 of the Prof family is an ITS subscription - a subscription to information technology support - for 3 months. In the future, maintenance and updating of the software product will be possible only with a valid ITS subscription.

Without a valid 1C: ITS agreement, the right to use the software product is not lost, but the user will not be able to apply for technical support and install updates.

The most recent updates are able to check for the presence of such a subscription, and if you do not have an ITS subscription at the time of installing the update, the program will not allow you to continue working and will give an error of the following content:

Misuse of this software product has been detected

What to do if, when starting 1C, an error is displayed “An illegal use of this software product has been detected?”

The latest updates of 1C: Enterprise products, manufactured by 1C, automatically check the legality of receiving this update.

The fact is that the requirements of the license agreement with 1C include a clause stating that you have the right to legally receive updates only if you have officially signed up for an ITS. In the absence of such a subscription registered to your company, after installing the update, you will receive either a warning that the update was installed illegally, or you will not be able to continue working in the program at all, and the program will generate an error about the illegal use of the software product.

How to be in such a situation?

The following options are possible:

Option 1. You can subscribe to the ITS, thus legalizing your right to receive updates.

There are two levels of ITS subscription. The Techno level is the most economical option. You can also subscribe to the ITS level "Prof". It costs significantly more, but it includes a number of services, in particular:

filling in counterparties by TIN (service 1C: Counterparty);
submission of reports to the Federal Tax Service Inspectorate and other regulatory authorities for one organization (1C: Reporting service);
access to a database of legal documents;
access to teaching materials 1C;
other services.

Option 2. There is a way to save yourself from the need to take care of updating 1C products, including the need to subscribe to 1C: ITS, as well as to save yourself from all the costs associated with maintaining and updating 1C.

What do you get in this case?

You save yourself the need for an ITS subscription to receive updates. You will always have the latest version of the 1C product on a completely legal basis.
You no longer need a 1C specialist to update. This work will be done by a 1C partner, with whom you will place your data. In some cases, this will be a significant cost savings.
You free yourself from creating and maintaining a computer infrastructure to ensure the operation of 1C.
You stop worrying about backing up 1C data
You get freedom, because you can work with your 1C data from the office, from home, and from anywhere in the world. All you need is the Internet.
You get the opportunity to focus more on your core tasks.

You think you can always use it. This is partly true, but it will not always be usable in the form in which you bought it. Information Technology develop, legislation changes, and the program will eventually cease to correspond to realities.

To keep users' configurations up to date, 1C constantly releases updates. To receive them, you must at least register the program on the official 1C website, or through the 1C partner from whom you bought it.

There are more than 300 clients in MasterSoft on a regular basis.
90% of your requests are resolved within 2 hours.

If your program has a basic version, you will receive updates for free. You can get access to the update service for the professional version by subscribing to ITS (information technology support) from the 1C partners.

Is it possible to upgrade without an ITS subscription?

Many customers are wondering if it is possible to update 1c without. As stated above, this depends on the product version. Buying 1C: Enterprise professional version, you have the right to use it and change its code. It is officially impossible to update it without buying an ITS.

If you try to do it illegally, a check may come and fine you for copyright infringement.It is better not to risk it and conclude an escort contract.

Methods for 1C updates

The 1C company provides several ways to update the program. For typical configurations, you can configure this automatically over the Internet. The 1c program of the enterprise itself will track updates and install them, having previously made an archive copy.

Non-standard ones will have to be updated manually. You can do it yourself by downloading the necessary files from the 1C portal, or get them on a disk with information systemthe delivery of which is included in the subscription.

And you can not ask questions about how to update 1C from the ITS disk, but resort to the help of specialists and update the program by their forces.

You can order a visit of a specialist to your office. Or order remote service. A specialist will be able to remotely not only update your program, but also provide other services, for example, consultation and training, customization, revision and much more. The cost of such service depends on what platform you have, the response time to the request, the number of your requests and the number of configurations.

Types of work to update 1C

If you nevertheless decide to use the help of specialists and buy 1c its, the software update will include:

Updating the platform and typical configurations, creating archive copies and diagnosing the state of the infobase;

Installation of the DVD version of the information system, setting up and checking access to the Internet version of 1c its, the official update site, training in their use;

Familiarization of users with new materials every month;

Updating additional configurations, workstations and infobases;

Updating non-standard configurations.

Subscription guarantees that you will receive the first three services from the list for free. The last two are provided by 1C partners for a fee.

Choice of performer

The choice of the performer must be approached carefully. It is better that this is the official partner of "1C", so you are guaranteed to receive quality service. How the update will take place depends on the professionalism of the performer. Its 1s includes a small set of services, so it is better to choose a large company as a contractor. Due to the ability to attract more specialists, it will be able to offer additional services for almost the same cost.

If you have an official 1C program and you conclude a support agreement with us, in addition to basic services, you will receive the following benefits:

Unlimited number of consultations on working with the program, filling out reference books and documents;

Personal consultant on complex issues;

Legal support for your accounting, legal and personnel issues;

Inspection Advisor for Regulatory Authorities;

Analysis of the correctness of accounting and backup.

Another plus large company is that we are constantly in touch. The response time to a customer's request is less than 30 minutes. In addition to 1C, we are ready to advise on any questions about technical support.

Our experts will tell you more about the conditions for updating 1C! Please refer to the "Request a call" or "Get a consultation" form.

To get a consultation

Currently, more and more organizations are working on licensed software products of the company "1C". This has huge advantages, including high-quality support, good documentation, the ability to regularly update the program, etc.

Maintaining the relevance of 1C licensed programs requires a mandatory contract for Information Technology Support (ITS) ... But many clients take it too formally and the real advantages of ITS are less obvious to them. We will try to tell you in a little more detail why ITS is needed and how to use it to the maximum.

ITS - Information and technological support "1C: Enterprise" is a comprehensive support that 1C and its partners provide to users of 1C: Enterprise programs.

The 1C: ITS information system is designed for managers, personnel officers, economists, accountants, accountants and IT specialists.

1C: ITS includes:

professional information system for users of 1C programs on the Internet www.its.1c.ru and on DVD;
round-the-clock access to the latest software releases;
useful services for convenient work in the program, such as "1C: Counterparty", "1C: Reporting", "1C: EDO", etc.
consulting services of the 1C firm;
consulting services of 1C partners;

The exact composition of the escort depends on the option of the selected tariff:

ITS subscription period

An ITS contract can be concluded for a specified period according to the following options:

	1 month	3 months	6 months	12 months	24 months
ITS PROF
ITS Techno	-	-

Scheme "8 + 4" for preferential ITS PROF

For users who have a coupon for a preferential ITS PROF for 3 months (issued when purchasing new programs, except for educational and basic versions), a scheme for concluding an agreement "8 + 4" is available. This scheme implies that the user can get 4 months instead of 3 months of free support by concluding an ITS PROF agreement for 12 months.

Thus, the company can use the services of ITS PROF for 12 months, while paying only for 8 months.

Why exactly ITS?

It often happens that an accountant performs the same operations at different intervals in his work. But life does not stand still. The accountant can change the place of work, the company in which he works, starts a new activity, or it is necessary to reflect in the 1C program an operation that the accountant performs extremely rarely. In addition, legislation is changing and, as a result, software products are changing.

Of course, he can ask for help from colleagues, to trusted sites on the Internet and magazines. And then different BUTs arise:

There are a huge number of sites on the Internet, and it can take a long time to find the right source that is trustworthy.
Even if you have proven sites that you trust, then most likely there will not be written how to perform this or that operation in the 1C program, but there will be only general recommendations.
You can contact your friends, colleagues, but this is not always convenient. In addition, it is unlikely that a friend will be able to explain in detail over the phone, step by step, how to reflect this or that situation in the 1C program, or it will take a long time. But there may be several questions.
You can call a familiar programmer or 1C partner who serves 1C software products. But there is one very important point... 1C partners do not have the right to work with clients who do not have a valid ITS agreement, which means that you can hardly count on help.

And is it worth torturing yourself if you have a reliable and proven assistant right at your fingertips, especially since when you buy the program, the first 3 months of service are provided free of charge.

It is during this period that it is desirable to learn all the advantages of 1C: ITS, in order to pay for maintenance in the future, making the most of the possibilities of both the ITS disk itself, the www.its.1c.ru website, and the services provided by 1C and its partners. 1C "under the ITS agreement.

One of the interesting functions of ITS PROF is that you can call the consultation line of our company. However, it often happens that even if a qualified specialist is sitting on the other side of the telephone receiver who knows how to help you, an explanation step-by-step algorithm action can take a long time, and it is usually not as clear as seeing pictures in front of your eyes.

In situations where 1C users ask about how to reflect a particular operation in the program correctly, the staff of the consultation line explains how to find a detailed answer (the required material) on the disk / website www.its.1c.ru. At the same time, it will be described in great detail how to solve this or that issue. User using detailed instructionsscreenshots from the program, they can independently or with the help of 1C specialists figure out the solution to the problem.

ITS has other very useful and pleasant features:

ITS-Prof users can ask a question on the 1C consultation line and auditors.
on-line access to the Internet version of the ITS on the website its.1c.ru will make the work with the information system more accessible. Indeed, in large organizations there are many employees, and there is only one subscription for the organization, which makes it not convenient to work with one disk. Moreover, this access will allow you to use all the materials of the website its.1c.ru both at work and at home.
You can improve your knowledge, get acquainted with the materials of economic publications and store many issues of magazines on one single disk.
For employees who keep records in several small firms and work in standard 1C programs, for example, "1C: Accounting 8", it is possible to independently update their programs by downloading new releases on another 1C site - users.v8.1c.ru, without waiting for the arrival of a 1C service engineer.
Available iTS services that allow you to optimize work processes: risk assessment of working with counterparties, sending 1C-Reporting, connecting EDM, automatic filling of counterparties, remote work with programs, etc.
Free attendance of lectures from 1C experts, where issues of legislative innovations and their reflection in 1C programs are considered, as well as the most topical issuesarising from accountants and personnel specialists.

For instructions on how to register on the sites www.its.1c.ru and www.users.v8.1c.ru see.

The opportunities provided by information technology support are much greater than those described above. You can always contact our specialists to get more detailed information about the services and capabilities of the ITS service. Also, our managers, taking into account all your needs, will select the optimal tariff for you.