Other reviews about the Savings Bank of Russia. Reasons for blocking the service. Internet to help

Mobile Banking is a very convenient Sberbank service for making remote payments. Sometimes situations arise when the Mobile Bank does not function, and online payment services are urgently needed. The reasons for blocking can be different: suspicion of fraudulent actions on the account, loss of a phone with a connected Mobile Bank, lack of money on the account to pay for the service. The method of unblocking the service depends on the method and reason for blocking. Next, we will consider the reasons for blocking the Mobile Bank and options for unlocking it in detail.

Blocking methods

You can completely disable the service through the Sberbank branch. To do this, you need to go to the operator with a document proving the identity of the client and submit an application to refuse to use the service. After disconnection, payment for the service is not charged. You can also connect the Mobile Bank later through an operator at the bank's office. In this case, the remote connection option is not possible. The bank can block the service on its own initiative if it considers the transactions to be suspicious.

Temporary blocking is made by the user via SMS or through the Sberbank Online service. To suspend the service by SMS, you need to send the following text to number 900:

SERVICE BLOCKING (4 last digits of the card number)

Blokirovkauslug (4 last digits of the card number).

After sending the message, a verification code will come to your phone, send it to 900 and confirm the blocking. It is important to take into account that the request must be typed in full, if you send the word BLOCK or BLOCK, then not the service itself will be blocked, but the card completely.

You can block the Mobile Bank by calling 900 or 8-800-555-55-50. If you are outside the country, you can contact the operator at number 8-495-500-55-50. The customer is not charged for calls.

If there are no funds on the card to pay for the service as of the date of debiting, the blocking is made by the bank itself. It is withdrawn automatically when the account is replenished. Written off subscription fee according to the tariff used, and the service becomes active again.

Unlocking via SMS

You can unblock the service yourself via SMS. We send SMS to number 900 with the following content:

• UNLOCKOVKAUSLUG-4 digits card-control number,
• RAZBLOKIROVKAUSLUG-4 digits of the card number - control number.

The control number is an encrypted version of the verification word that the client specified when opening an account. You can get it from the operators. It is better to remember the information, as it is required when performing some operations.

SMS is written without spaces. In response, you will receive digital information to confirm the unlocking, these numbers must be sent back.

In the case when it was not possible to unblock the Mobile Bank by SMS, you need to contact the operators or personally to Sberbank.

Unblocking via Hotline operators

Contact Center Phones:

• 8-800-555-55-50,
• 8-495-500-55-50.

To confirm the identity, the operator will specify the date of birth, other personal data and ask for a code word or identification number of the Sberbank client. The code word can be found in the documents that the client filled out when opening an account or ordering a bank card. The client receives the identification number through an ATM when requesting access to Sberbank Online.

After confirming the client's identity, it is necessary to tell the operator the card number on which the Mobile Bank should be unblocked. Unlocking is done instantly. After talking with the operator, you can perform account transactions through the service.

Unlocking the service Fast payment

The Full tariff of the Mobile Bank includes the Fast payment service. If it is disabled, then the payment for the Mobile Bank will be debited, but payments cannot be made using the phone, while SMS notifications about completed transactions and account replenishment are sent to the phone. In fact, without this service, the Mobile Bank cannot be used to make payments.

You can check if Fast Payment is connected through the Sberbank-Online service. To do this, you need to go to your page using your password and login. Login is confirmed with a password that comes in SMS.

After entering the client's page, you must click the "Mobile Bank" button on the right of the page.

The Mobile Bank page and a list of customer cards will open. We select the required card, at the bottom of the page we find information about the Fast payment service. Click the "Connect" button.

The "Confirmation" window will open. We click "Confirm by SMS", a confirmation code will be sent to the phone, which must be entered in a special window, we confirm the operation and the Fast payment service is activated. The phone will receive an SMS message confirming the connection to the service.

After connecting Quick Payment, you can try to unblock the Mobile Bank again via SMS, if it does not work out, then we will contact the operator or the bank office.

Unlocking the Mobile Bank in the Sberbank office

Removing the blocking from the Mobile Bank service is possible by contacting Sberbank in person. To do this, you need to go to the office and take a coupon electronic queue... You must take with you an identity confirmation document (passport) and a bank card on which you need to unblock the service.

The operator will form an application to remove the blocking from the service, it must be checked, signed, and dated. The application is filled in automatically, the operator records all the data himself. The operator accepts the application from the client and, after a while, the service will start functioning. On average, the connection period is 1 to 3 days.

If you change the contact information, reconnect the Mobile Bank to new number can be done through the terminal, ATM or Sberbank office. The number is changed automatically when a new number is activated. The old number is disconnected from the service, all operations are performed through the new number.

Question to the Bank's Contact Center

On the page Question to the Bank's Contact Center You can send a letter to the Contact Center staff, view sent and received messages, delete selected letters, and also search for the letters you are interested in. You can go to this page by clicking the envelope-shaped icon at the top of any page or a link Letter to the bank at the bottom of the page.

Attention! This functionality will be implemented in stages.

Sent emails

In the tab Sent emails You can view all sent emails. For each letter is displayed the following information: letter number, subject, date and time of sending the letter, its status and type of letter (consultation, complaint, claim, etc.).

> .

You can choose how many letters will be shown on the page - 10, 20 or 50. For example, if you want to view 20 letters, then in the "Show by" line, select the value "20". The system will display 20 last letterssent to the bank.

On this page you can perform the following actions:

• Create letter... To create a letter, click the button Create a... A form will open in which you need to fill in the following fields:

  Note. The "Number" field is filled in automatically and cannot be edited.

  • • Save Edit.
  • In the "Subject" field, briefly indicate the subject of the letter.
  • If you want to attach any file to the letter, in the "Attachment" field, click the link Overview
  • Below, in the "Message" field, enter the text of your appeal to the bank.

  To send a letter, click the button Send message... As a result, the letter will be sent to the bank.

  If you want to return to the list of sent letters without creating a letter, then click the link Cancel or Back to sent.

• View letter... To view the letter, click the title of the subject line. As a result, the form for viewing the letter will open. To return to the list of letters, click the link Cancel or Back to sent.
• Delete letter Delete... Then confirm the deletion. As a result, the letter will be removed from the list of sent letters and moved to the tab Basket.

Add to favourites Favorites Favorite.

Search letters

Show and set your search criteria:

• "By letter type" - search by letter type (for example, a complaint);

Search

Clear.

Incoming mail

In the tab Incoming mail You can view all letters received from the bank.

The following information is displayed for each message in the list: message number, subject, date and time of message receipt and message status (new, read).

This tab automatically displays no more than 10 letters. To view the next 10 letters, click > .

You can choose how many letters will be shown on the page - 10, 20 or 50. For example, if you want to view 20 letters, then in the "Show by" line, select the value "20". The system will display the last 20 letters received from the bank.

On this page you can also do the following:

• Reply to email... In order to reply to a letter, check the box next to the selected letter and press the button To answer... As a result, a form will open in which you need to fill in the following fields:

  Note. The "Number" field is filled in automatically and cannot be edited.

  • In the "Message type" field, select the type of your letter from the list, for example, consultation, complaint, claim, etc.
  • In the "Subject matter" field, select the subject of the letter from the list, for example, if you have a question or complaint about the display of information in Sberbank Online, then select the "Display information" value.
  • In the "Method of receiving an answer" field, select from the list the method of receiving an answer to the letter that interests you:
    • If you want a bank employee to answer by phone, then select the "By phone" value and indicate your phone number for communication with the bank. Moreover, in the room mobile phone only the first 3 and last 4 digits will be shown.
    • If you want to be answered in a letter, then select the "Written" value. In the window that opens, enter your address email... Then in the next field, re-enter and press the button Save... As a result, your E-mail will be shown in this field, which, if necessary, you can change by clicking the link Edit.
  • The "Subject" field will be filled in automatically, but you can change it if necessary.
  • If you want to attach any file to the letter, then in the "Attachment" field, click the link Overview and in the window that opens, specify the path to the desired file.
  • In the "Message" field, enter the text of your reply to a message from the bank.
  • Below in the "Message history" field you can see the history of the exchange of letters with the bank on the problem indicated in the message subject.

  After all required fields filled, press the button Send message... The letter you created will be sent to the bank.

  If you do not want to send a letter, then click the link Cancel or To the list of incoming emails.

• View letter... To view a letter, click its subject. As a result, the form for viewing the letter will open. To return to the list of letters, click the link Cancel or To the list of incoming emails at the bottom of the page.
• Delete letter... If you want to delete a letter, then check the box next to the selected letter and click the link Delete... Confirm the deletion. As a result, the letter will be removed from the list of incoming letters and moved to the tab Basket.

Note. If you often contact the Contact Center with questions, you can add this page to your personal menu by clicking the link Add to favouriteslocated at the top of the page. As a result, a link to this page will be displayed in the side menu in the section Favorites, and you can go to it from any page of the application by clicking the corresponding link. If the page has already been added to the personal menu, then this page will display a link Favorite.

Search letters

You can find the letters of interest in the list. To do this, in the line "Show letters for the period" specify the boundaries of the period for which you want to find letters. To do this, click the button and select from the calendar the start and end date of the letter creation period, then click

To find the letters you are interested in by additional parameters, click the link Show

• "By email subject" - search by email subject;
• "By number" - search by letter number;
• "By status" - search by message status (for example, read);
• "There is an attached file" - search by the attached file. To search for messages with an attached file, check the box.

You can search by substring in the text box. For example, you can enter multiple subject initials.

Also you can filter the list by any combination of fields. For example, you can select letters for the period you need that have attachments.

After all search parameters are specified, click the button Search, and the system will show you a list of messages you are interested in.

If you want to enter other search parameters, then click the link Clear.

Basket

In the tab Basket You can view all the messages you deleted. For each message, the following information is displayed: message number, subject, date and time, status and type of message.

This tab automatically displays no more than 10 letters. To view the next 10 letters, click > .

You can choose how many letters will be shown on the page - 10, 20 or 50. For example, if you want to view 20 letters, then in the "Show by" line, select the value "20". The system will display the last 20 deleted emails.

If you want to restore letter, then check the box next to the selected letter and click the button Reestablish... Then confirm the operation. As a result, the recovered message will be displayed in the list of messages from which it was deleted.

Note. If you often contact the Contact Center with questions, you can add this page to your personal menu by clicking the link Add to favouriteslocated at the top of the page. As a result, a link to this page will be displayed in the side menu in the section Favorites, and you can go to it from any page of the application by clicking the corresponding link. If the page has already been added to the personal menu, then this page will display a link Favorite.

Search letters

You can find the letters of interest in the list. To do this, in the line "Show letters for the period" specify the boundaries of the period for which you want to find letters. To do this, click the button and select from the calendar the start and end dates of the letter creation period, then click the button.

To find the letters you are interested in by additional parameters, click the link Show and set your search criteria in the appropriate fields:

• "By email subject" - search by email subject;
• "By number" - search by letter number;
• "By letter type" - search by letter type (for example, sent);
• "There is an attached file" - search by the attached file. To search for messages with an attached file, check the box.

You can search by substring in the text box. For example, you can enter multiple subject initials.

Also you can filter the list by any combination of fields. For example, you can select letters for the period you need that have attachments.

After all search parameters are specified, click the button Search, and the system will show you a list of messages you are interested in.

If you want to enter other search parameters, then click the link Clear.

If you want to get detailed information on how to perform operations on any page of the system, then click the link Help in the side menu or at the bottom of the page, click the link Online help.

In addition, in Sberbank Online on each page you can contact the help of a personal consultant who will answer all your questions. To launch the assistant, click the link Frequently asked Questions in the side menu. This will open a window containing answers to frequently asked questions about working with the Sberbank Online service.

Provides the ability for users to manage accounts through the phone. It is very practical and saves time visiting financial institutions. But in some cases, Sberbank blocks the service. This article discusses all the reasons associated with the sudden blocking, as well as ways to unblock the "Mobile Bank" from Sberbank.

Features of the "Mobile Bank" service

This service was developed by Sberbank specifically to save its clients' time. For some financial transactions, it is no longer necessary to visit a bank or use self-service terminals. The user of the service can receive the necessary information on the account, as well as perform such financial transactions as: loan payment, management, setting up auto payments, etc.

All transactions with finances are carried out using special ones, as well as, which the client sends from the phone, "tied" to the "Mobile Bank". Operations are managed only from the assigned number, for this reason the service is well protected from fraudsters.

Reasons for blocking the "Mobile Bank" service

Before unblocking a service, it is recommended that you familiarize yourself with the reasons why its operation may be suspended. Most often, blocking is done independently due to:

• loss of a phone connected to the bank;
• termination of using the service;
• changes to the tariff plan.

Sberbank can also block the service if it suspects fraudulent transactions. Most often, the blocking by Sberbank occurs if there are not enough funds on the account to pay for the tariff plan.

It is important to know that blocking and disabling are different. A complete disconnection can only be performed by a bank employee in a branch or by telephone. And you can temporarily block and resume the service yourself by sending an SMS to the specified number.

After blocking the service, the following services will be disabled:

• financial transfers;
• payment for the services of various companies;
• request ;
• request for a statement of financial transactions;
• via SMS;
• ordering services via SMS.

Ways to unblock the "Mobile Bank" service

In the event that the SMS-informing service was blocked without the knowledge of the client, you need to find out the exact reason for the blocking. Full information about the service, the operations performed and the reasons for the suspension of the service can be found by calling the number of the Contact Center 8 800 555-55-50 ... If the reason for the suspension has been established, then the user can unblock the Mobile Bank.

There are several ways to unlock:

• through Sberbank Online;
• via phone - by sending an SMS message;
• by calling;
• via terminal / ATM;

How to unblock "Mobile Bank" through "Sberbank Online" (Personal account)

To use the Sberbank Online system for the first time, you must first obtain a. You can find out your identifier from a Sberbank employee by dictating the number of the Sberbank card by phone, and you can come up with a password during registration. After that, a page will be displayed on which plastic cards and account balance will be indicated.

After you have logged into the Internet Banking system, on the right side of the page there is a menu containing templates, payments, etc. There is also a link to the "Mobile Bank" section. Going to it, a window opens with cards connected to this service. Cards on which the service is temporarily disabled are marked with a corresponding status. You need to click on the "Blocked" status to resume the service.

How to unblock "Mobile Bank" via SMS to number 900

Another way to resume the operation of the Mobile Banking service is to send an SMS to number 900. Since the service is blocked only temporarily, reactivation can be done with a text command:

• UNLOCKING SERVICES
• UNLOCKING SERVICES or similar transliterated text;
• UNBLOCKSERVICE (the same command in Russian).

When forming an appeal, it is required to indicate for which plastic card the action should be applied. After the command text, you need to put a space and indicate the last 4 digits of the Sberbank card. You will also need to indicate the secret code drawn up when concluding an agreement with the bank.

If the Mobile Bank service stops working, the tariff plan continues to be paid. To stop the withdrawal of money, you need to call the contact center and disable the service.

How to unblock Mobile Bank through the Contact Center?

If a secret code unknown or forgotten, it is recommended to call the Sberbank support service and request it from an employee. To get the necessary data, you need to provide the bank card parameters. The employee will determine the code and dictate it over the phone. It needs to be written down in order to use it later when working with the service.

How to unblock Mobile Bank via terminal / ATM

To unblock the service through the terminal, you need to insert a plastic card and enter the PIN code. Then you should go to the main menu and select the "Mobile Bank" section. After that, you need to select a card and click "Connect".

You need to confirm the action with a password that will be sent to your mobile phone.

So, we have considered how to unblock Sberbank's Mobile Bank. If there are difficulties with other actions - or, then it is advisable to familiarize yourself with the relevant guides presented on the site. You can also visit the bank branch and solve the difficulties encountered with the manager. You need to have a plastic card and passport with you.

What is the cost of the Mobile Bank service?

As mentioned earlier, despite the temporary blocking, the monthly fee for the "Mobile Bank" will continue to be charged. The cost for bank cards and Standard is 60 rubles per month, the cost for - 30 rubles per month. Thus, if the Mobile Bank is not used due to the uselessness or loss of the phone, it is advisable to turn it off. If you need to temporarily deactivate it, blocking will do.

The service may be blocked by the bank itself due to a lack money on the account. In this case, to unblock it, it is enough to top up the card balance.

Blocking for tariff change

The Mobile Bank service has two tariff plans. If you need to reduce the cost of the service (to the detriment of some of the possibilities), then it is not necessary to disable the previous tariff, it is enough to switch to the free one. And if the "Mobile Bank" is blocked and does not allow this operation, then it should be unblocked using SMS.

Short commands to change the tariff plan

A demanded offer is the tariff - it is completely free and provides basic functions. You can connect it by sending the following messages to 900:

• ECONOMY or similar transliterated text;
• ECONOMY PACKAGE.

If you need to connect an extended tariff plan, then instead of the above commands you need to use the word FULL... You can also use the command UPGRADE... Since Sberbank only has it, you can send an SMS to number 900 with the text RATE and accept the proposal to change the tariff plan.

It is not recommended to disable Mobile Banking forever. If you need to save money, you can upgrade to a free plan. Although the options will be significantly limited, managing your own account will be available.

For example, with the help you can keep the monetary balance under constant control. This makes it possible to track all financial expenses and stop the actions of intruders in time. One SMS is enough to temporarily block the card if third-party write-offs are noticed. But it will not be possible to unblock the card back through the "Mobile Bank". To do this, you will need to personally visit a bank branch in order to provide a passport and a copy of the concluded agreement.

Using the "Mobile Bank" in the video instructions

If the above textual instructions did not help you figure out how to unblock Sberbank's Mobile Bank, you can watch the video. The corresponding video tutorials describe in detail how to apply the Mobile Bank in practice.

Instructions for managing the "Mobile Bank" in Sberbank

(Downloads: 413)
View online file:

Access restrictions can be sudden. Lack of warnings before blocking becomes cause for panic. It is not really worth worrying, since there are several methods for getting out of this situation.

In this article, we will look at a step-by-step process for restoring a mobile bank.

What to do if Sberbank's mobile bank is blocked?

Let's take a look at the most popular ways to solve this problem.

How to unblock mobile bank via phone

Most operations can be carried out remotely using a telephone by sending sms number 900... Just send a message to him with the following content:

Digital control information - the word that you indicated when you design the card, translated into symbols. Transcription is done using a special table below.

When difficulties arise, contact the branch where the card was opened.

Sending a message is not a universal method. Some groups of bank clients will need additional actions:

1. from holders of 2 or more cards;
2. from persons who use the services regional, not all-Russian telecom operators.

When making transactions with Sberbank Online, you can track the status of the application in real time. How to react and what to do when you see the payment status "Rejected by the bank" or "Confirm in the contact center" is described in this article.

Making transfers through the Sberbank Online system no longer raises any questions for many. Everything is simple enough, I went into personal Area and transferred the money according to the instructions described in our article -.

As it turned out, not everything is so simple with the payment statuses, and there is not only the "executed" status familiar to everyone, but also a number of others that we would like to tell you about today.

Payment status in "Sberbank Online"

Payment status " Draft»

This means that you have not completed the transfer of funds and the application, completed in full or in part, has been transferred to the payment / transfer template.

You can view the list of created templates and complete the transfer of funds using them through the "my templates" section.

Payment status " Accepted for execution»

This status appears in the process of transferring funds through Sberbank Online. Most often, it is assigned for 10-30 seconds while the operation is being executed by the bank. After, the operation is assigned the status "executed".

The status "accepted for execution" or "executed by the bank" can stand for the operation up to 2 days if the transfer is made to another bank. But such situations are rare. Therefore, if your transfer is delayed in time, contact the bank and apply for a payment search.

It should be noted that the status "executed by the bank" also allows you to cancel the operation. If you change your mind about transferring money, go to the transaction report and click the "cancel" button. In this case, the money will not be transferred.

Payment status " Completed»

Everyone's favorite payment status is “executed”. Means that the payment is completed correctly, the funds are transferred to the beneficiary's account.

but this status does not yet guarantee that the funds have already arrived to the recipient. I already gave an example from personal experiencewhen the term of transfer from a Sberbank card to a Gazprombank card dragged on for as much as 9 days. But this is more the exception than the rule.

Payment status " Confirm in the contact center»

One of the most disliked payment statuses, which means that in order to confirm the operation, you need to call Sberbank at the toll-free number - 8 800 555 5550.

This means that you have exceeded the daily or monthly limit of transfers through the Sberbank Online system, you can see the size of the current limits here - limits on transactions in Sberbank Online. If the limit is exceeded, each subsequent operation will need to be confirmed at the contact center, naming your passport data and a code word.

Often this status is assigned to an operation when an operation is made from abroad. The system of protection against unauthorized transfers is triggered if you have always transferred money while in Russia, and then suddenly you are trying to make a transfer from abroad.

If the Sberbank Online service requires confirmation of the transaction in the contact center, this means that the system, according to its built-in algorithms, perceives the operation as dubious. Possible reasons for applying additional security measures:

• the communication channel was compromised. This happens, for example, during hacker attacks;
• there are too frequent requests for translations from individuals. For example, if money is sent at intervals of 1 time in 1-3 days to the same person;
• if a request for an atypically large amount is fulfilled, for example, for 10,000 rubles, although previously more than 1,000 - 3,000 rubles have never been transferred to anyone;
• previously, suspicious transactions were performed from the account;
• An “intelligent system” designed to calculate suspicious transactions “accidentally” identified a legitimate request as problematic.

As the situation develops, the bank has the right to block his bank account in order to protect the financial interests of the client.

In this case, you will still have to go through a call center check. Operators can also call 900. A serious problem of how to confirm a payment in the Sberbank contact center arises when there is no money on the phone account, as well as when you are in roaming.

In the first case, if outgoing calls are barred, you will still not be able to call from your number. It may not be possible to top up the phone account in order to restore its working capacity. In the second case, even if there is money on the subscriber's account, they will most likely run out quickly in an attempt to call the call center.

If one way or another it is impossible to get through to the call-center, you can try to make a payment not through an Internet browser, but in a corporate mobile application Sberbank.

Payment status " Denied»

This status means that the operation cannot be performed. To find out the reason for the refusal, hover the cursor over the status. Most often, this status comes out when incorrectly entered data for the recipient of funds. For example, the number was entered incorrectly when paying mobile communication, the contract number is entered incorrectly, etc.

Try to make the operation again, if the situation repeats, contact the bank's contact center at 8 800 555 5550.

Payment status " Rejected by the bank»

This status can appear when incorrectly entered data, for example, incorrectly entered wallet number for or for technical reasons. Often, Sberbank customers cannot pay for the phone through Sberbank Online, this is exactly the error that means technical problems on the bank's side.

You should try to repeat the operation later or contact the Sberbank contact center.

Payment status " Application has been canceled»

Means that you canceled the request for the operation before its execution. As mentioned earlier, before assigning the transaction status “executed”, you can click the “cancel” button and interrupt the payment execution.

Other statuses of a payment order in Sberbank Online

You can check the status of the payment in Sberbank Online in the "Operation history" section.

In addition to the above values, you can find the following:

• “Done” when personal financial planning has been performed by a client or bank employee;
• "Executed by the bank" - the document has been auto-checked and sent for processing;
• "Awaiting processing" - indicates that the document was received outside the operational time. It will be processed on the next operational day;
• Interrupted - indicates that personal financial planning was interrupted by the account holder or bank employee.

Configuring the confirmation of operations in the call center

It is also necessary to confirm the status of the operation through the call-center when the user himself has set such a restriction. This requirement will not apply only to transfers between their own accounts and those transactions that are made according to templates confirmed in the call center.

How to set such a restriction in Sberbank Online:

1. enter the "Settings" tab;
2. select the category "Limits for transfers and payments";
3. activate the required option in the "Confirmation of transfers and payments in the contact center, regardless of the daily limit";
4. a one-time password will be sent to the phone number;
5. a pop-up window will appear;
6. make sure that the data of the SMS message and the inscription on the screen are consistent;
7. in the window line, you need to enter the received code and confirm the request.

Confirmation of the establishment of the restriction can also be found in the section "History of Sberbank Online transactions". If transfers and payments are limited, then you won't be able to change their daily limits on your own. Disabling this limitation is possible only through the contact center.

How to transfer a large amount without going through the call center

Over-limit templates require only one confirmation at the call center. You can later use the saved data for translation large sumswithout communicating with the bank operator.

In Sberbank Online, you can disable the option, due to which the system requests additional confirmation of the transfer through the call center. In "Settings" in the same section "Confirmation of transfers ..." you need to deactivate the option "Confirmation of transfers to cards and accounts of other people and organizations." Here, in the column "Daily limit for transfers and payments" indicate the maximum amount that can be transferred from the account in excess of the limits set by the bank. Changes are confirmed by means of SMS codes.

The meaning of the payment status in "Sberbank Business Online"

The initial status of a payment in Sberbank Business Online is shown at the stage of generating a payment document and can be as follows:

• "Control error", which means that the document has been saved, but it contains errors when filling in the fields. Subsequently, the form can be edited;
• "Created" - all fields are filled in correctly, and the document has been saved. The form can be changed, signed or deleted;
• "Imported" - the document was verified, saved and imported from accounting software... The form can also be corrected, signed or deleted.

There are also signing statuses assigned at the stage of document signing. In this case, in Sberbank, the payment status may be:

• “Partially signed” when a number of signatures are missing;
• “Signed” when the document is certified with a full set of signatures and can be sent to the bank.

Knowing the values \u200b\u200bof processing statuses will help to correct the situation in a timely manner:

• "Sent" - the document has been sent to the bank, but has not yet been accepted by it;
• Delivered is an intermediate status indicating that the order has been delivered. The bank can either accept it or reject it;
• “Accepted” - when the document has been reviewed and is ready for execution;
• "Unloaded" - the document has entered the bank's system;
• “ABS refused” - processing was refused based on the results of the automatic check. To find out what the problem is, you need to double-click on the line with the payment order, and in the window that opens, go to the "Information from the bank" tab;
• "Executed" - a status that means that the order has been processed by the bank.

Conclusion

We have considered all the main statuses that can be assigned to your transfer made through Sberbank Online. As a rule, translation problems arise due to incorrectly entered data or technical failures.

In case you cannot figure out the status of the payment yourself or the payment takes too long, call the Sberbank support service at the toll-free phone number - 8 800 555 5550 or 900.