The promised payment is netbynet. Netbynet has become a terrible provider. Cross-border transfer of personal data

From March 1, the NetbyNet provider is switching to a daily charge of the monthly fee. Thus, if you use the tariff for 300 rubles per month, 10 rubles per day will be debited from your account. That is, now, in order to continue working on the Internet, it is not necessary to have a full monthly fee on the account for the billing period. It should be noted that this Netbynet principle will be applied only in our region for now. Also, from March 1, a new edition of the Offer agreement for NetbyNet subscribers comes into effect.

Questions and answers:

How will the write-off take place? money from my personal account?
Funds will be debited on a daily basis, based on the cost of one day of service provision in the current month.
The cost of one day is calculated as 1 subscription fee divided by the number of days in a month.
Will the subscription fee change?
No, the subscription fee will remain the same.
It turns out that I can pay for services only on the days when I need them?
Not. The new system for charging subscription fees implies the possibility of making payments to extend the validity of services not for a whole month at once, but on a daily basis. But as soon as the payment is suspended, to resume the provision of the service, you will need to pay the full monthly fee.
From when will my account debiting system change?
Daily debiting of funds will begin on March 1, 2013.
What will be the billing period?
The estimated period for using the services is a calendar month.
What happens if even one day is not paid?
Services will be suspended. To resume access to services, it is necessary to pay off the debt (if any) and replenish the balance of the personal account for one full subscription fee. In this case, the monthly fee will be charged on a daily basis.
I want to resume access to services, how much do I need to pay?
To resume access to services, it is necessary to pay off the debt (if any) and replenish the balance of the personal account for one full subscription fee. In this case, the monthly fee will be charged on a daily basis.
I have leased equipment, how will it be written off?
Equipment rental fees are written off in full on the 1st day of each calendar month.
Can I use the Promised Payment service with the new payment system?
Yes, you can use the Promised Payment service. During the validity of the Promised Payment service (5 calendar days), you will need to deposit an amount equal to the amount of the debt (if it was at the time of ordering the service) and a subscription fee covering 5 days of using the Promised Payment service, as well as sufficient the amount for the subsequent write-off of the subscription fee.
I connected (resumed access) on the 20th, until what date will the service work for me if there was exactly one subscription fee on my account?
Let's say the subscription fee for your tariff is 300 rubles, and you entered it on the 20th. There are 30 days in a month. The calculation will be as follows:
We divide 300 rubles by 30 days in a month, we get 10 rubles - the cost of one day. There are write-offs on the 20th, 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, 28th, 29th and 30th. In total, 11 days for 10 rubles \u003d 110 rubles. The remaining 190 rubles are transferred to the next month, where the cost of one day is also calculated, and daily write-offs continue.

From time to time I remember that I originally wanted to blog more about sociology and marketing, and PR. And we have to improve. Unfortunately, I cannot write about my clients. This is unethical. Especially if you promised not to advertise your relationship. But as a marketer, I can provide my expert opinion on the situations I face.

There is a Moscow Internet provider Netbaynet. And they have a "promised payment" service. If you have run out of money and are too lazy to run to look for an ATM right now, you can press a button and postpone the inevitable for a few days. Pay a little later.

http://www.netbynet.ru/internet/additional-services/pay/

"Promised payment
If there are not enough funds on your personal account, and it is not possible to make a payment, use the Promised Payment service. At your request, you will be credited with a temporary payment for a period of 5 days, which will avoid blocking your accounts. You can read more about it on the site Help .NETBYNET
Your caring provider
NETBYNET "

Unfortunately, this excellent service does not actually work. It is especially unpleasant when with such a sad marketing approach you collide while writing a report, which must be urgently submitted.

I was sitting, not bothering anyone, when I suddenly realized that the Internet would be cut off tomorrow. Then I press the button "promised payment" and get a head start of five days. Well, so I thought at that moment. The service allegedly works. There is a note about this in your personal account.

But the next day, the Internet is cut off. In your personal account, you can simultaneously see an inscription about the activation of the service, the promised payment and the lack of money in the account. As a decent user, I try to take advantage of their technical chat. The ticket warns me that the answer will be within three days. Hmm, I needed just a few days, waiting without the Internet for an answer on soap is not an option. You have to call their support team.

After a series of switches, I end up with a greater misanthrope than I am. He asks me about my problem. I'm talking about the promised payment service. He finds out the number of the contract and in mid-sentence turns me off. Like, waiting for the computer to find my contract.

Then everything is repeated. He asks me about my problem. I’m talking about the promised payment again, and he says that I don’t have enough money in my account. Yokarny babay, if I had money in my account, why would I use this service? I ask him if he knows the meaning of this service? He arrogantly, like a British aristocrat, is surprised: "Do I know?" And again he says that you cannot use this service if there is no money in the account.

You can look at the text above and see the absurdity of the situation.

Here I broke down, said that everything with him was clear to me and passed out. I went to the ATM and paid. The Internet is working. Glory to Heaven!

The next day I received a letter on soap:

"Hello! Thank you for contacting technical support. Please clarify, is the high-speed connection connecting, but there is no Internet access? Or do you get an error when trying to connect?
--
Respectfully,
NETBYNET support service."

And I wrote to them that the service does not turn on, well, you already understood which one. And these guys, without checking anything, carry a blizzard about the cable, when they needed to deal with their system for enabling services.

This is the place where marketers are usually scolded. Well, what do marketers have to do with it? It's not that these are my colleagues. Some marketer came up with a great service that is really very convenient and is a competitive advantage for Netbynet. But their technical support - sludge and slag. Answers both by phone and by soap are an amazing example of incompetence. I told them about Jacob, they told me about everyone.

As a result, the competitive advantage turns into a great reason to change the provider, since their sea and the same beeline did not treat me like that.

Always like this. Always a bunch of nedotykomok trying to shift the blame on the marketers. It's about management. That's where the most a big problem Russian business.

ADF. If, nevertheless, Netbynet employees get to this post, then I will explain the essence of the problem. It was supposed to be figured out by a service worker, not a user. Apparently, if you use the "promised payment" service before the expiration of the payment for the previous period, the system starts to glitch.

For example, you paid for the Internet before the 5th of the month. Three days before the end of the money on the account, they decided that it was necessary to quickly extend the Internet and turned on the "promised payment". Exactly on the 5th, the system will cut off the Internet for you, since it continues to consider that you paid only up to 5, and the included "promised payment" service does not take into account.

And it turns out that in spite of the fact that according to the terms of the "promised payment" service you still have a few days, in fact the Internet stops working. This is what your employee could not understand, but tried to tell me some nonsense about the lack of money on the account.

1. General Provisions

1. The operator sets as its most important goal and condition for the implementation of its activities the observance of human and civil rights and freedoms when processing their personal data, including the protection of the rights to privacy, personal and family secrets.
2. This Operator's policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator can obtain about visitors to the website https: // site.

2. Basic concepts used in the Policy

1. Automated processing of personal data - processing of personal data using the means computing technology;
2. Blocking of personal data - temporary termination of the processing of personal data (except for cases where processing is necessary to clarify personal data);
3. Website - a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Internet at the network address https: // site;
4. Personal data information system - a set of personal data contained in databases and ensuring their processing information technologies and technical means;
5. Anonymization of personal data - actions as a result of which it is impossible to determine without using additional information the ownership of personal data by a specific User or other subject of personal data;
6. Processing of personal data - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
7. Operator - government agency, municipal authority, legal or individualorganizing and (or) carrying out the processing of personal data independently or together with other persons, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
8. Personal data - any information relating directly or indirectly to a specific or identifiable User of the website https: // site;
9. User - any visitor to the website https: // site;
10. Provision of personal data - actions aimed at disclosing personal data to a certain person or a certain circle of persons;
11. Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or at acquaintance with the personal data of an unlimited number of persons, including the disclosure of personal data in the media, posting on information and telecommunication networks or providing access to personal data in any other way;
12. Cross-border transfer of personal data - the transfer of personal data to the territory of a foreign state to the authority of a foreign state, a foreign physical or foreign legal entity;
13. Destruction of personal data - any actions as a result of which personal data are destroyed irrevocably with the impossibility of further restoring the content of personal data in information system personal data and (or) as a result of which material carriers of personal data are destroyed.

3. The operator can process the following personal data of the User

1. Full Name;
2. Phone numbers;
3. The address of the actual place of residence and registration at the place of residence and (or) at the place of stay;
4. Also, the site collects and processes anonymized data about visitors (including cookies) using Internet statistics services (Yandex Metrica and Google Analytics and others).
5. The above data are hereinafter combined in the text of the Policy general concept Personal data.

4. Purposes of personal data processing

1. The purpose of processing the User's personal data is to provide the User with access to services, information and / or materials contained on the website; check technical capability connecting the User to the communication network of Net By Net Holding LLC and / or other partners of the Operator; registration of an application for connecting the User to the communication network of Net By Net Holding LLC and / or other partners of the Operator; transfer of the completed application to Net By Net Holding LLC and / or other partners of the Operator.
2. Also, the Operator has the right to send the User notifications about new products and services, special offers and various events. The user can always refuse to receive informational messages by sending an email to the Operator [email protected] marked "Disclaimer of notifications of new products and services and special offers."
3. Anonymized data of Users collected using Internet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.

5. Legal basis for the processing of personal data

1. The Operator processes the User's personal data only if it is filled in and / or sent by the User independently through special forms located on the website https: // site. By filling out the appropriate forms and / or sending his personal data to the Operator, the User agrees with this Policy.
2. The Operator processes anonymized data about the User if it is allowed in the settings of the User's browser (the storage of cookies and the use of JavaScript technology are enabled).

6. The procedure for collecting, storing, transferring and other types of processing of personal data

1. The operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.
2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of the current legislation.
3. In case of revealing inaccuracies in personal data, the User can update them independently by sending a notification to the Operator to the address email Operator [email protected] marked "Updating personal data".
4. The period for processing personal data is unlimited. The user can revoke his consent to the processing of personal data at any time by sending a notification to the Operator via e-mail to the Operator's email address. [email protected] marked "Withdrawal of consent to the processing of personal data."

7. Cross-border transfer of personal data

1. Before starting the cross-border transfer of personal data, the operator must make sure that the foreign state, to whose territory it is supposed to transfer personal data, provides reliable protection of the rights of subjects of personal data.
2. Cross-border transfer of personal data on the territory of foreign states that do not meet the above requirements can be carried out only if there is a written consent of the subject of personal data for the cross-border transfer of his personal data and / or execution of an agreement to which the subject of personal data is a party.

8. Final provisions

1. The user can receive any clarifications on issues of interest regarding the processing of his personal data by contacting the Operator via e-mail [email protected]
2. This document will reflect any changes in the personal data processing policy by the Operator. The policy is valid indefinitely until it is replaced by a new version.
3. The current version of the Policy is freely available on the Internet at https: // site / policy /.

Good day. I will write a review in the hope that someday it will be read by someone from the company's management, that is, those really interested in quality work companies. For, of course, I will not go to the office with this. This is not the money and, fortunately, it is full of other providers. Today, I immediately filed an application for connecting to another provider, tomorrow they will connect. This is how NetByNet lost a LONG-TERM loyal customer. MegaFon, transformation into a giant, as a result - no one needs one single subscriber. Purely Russian reality on the withering away of service with an increase in the volume of work.

And it was like this. Not a single year has regularly received the service of providing home internet... They called and offered to include a package of TV channels for a slight increase in the monthly fee. Okay, come on. Although, in principle, I rarely watch TV and why I needed it is not clear. I could not refuse the pleasant voice of the girl on the other end of the line. And so it began ... I paid the due amount of the monthly subscription. Everything as usual. The Internet began to disappear, because some sums from 30 to 60 rubles were debited. From conversations with technical support, it turned out that some kind of discount was incorrectly put down. They will recalculate, but for now, replenish. Replenished. After all, the Internet is how you need air. Then again ... then the promised payment was made by the operator himself, because the applications for recalculation are still pending ...

Once again, the third time in a month turns off. Insufficient funds in the account. And I paid the agreed amount for this month from the very beginning, NetBayNet !!! I'm calling. Yes, again the same thing. You will definitely be contacted! By recalculation. I say no one will contact. This is not the first time I have called. Nobody contacted. Again a minus. The operator refused to pay the promised payment during the consideration of applications, because there is no technical possibility. Well, here, even a patient client like me could not stand it. You ask me to replenish the account again because of your mistake with incorrect debiting of amounts. You admit a mistake, but ask to top up to make the Internet work! Third time on top of the already paid monthly subscription! NoByNo! Stop doing that! Enough! If you still ask the courier to return 400 rubles, which will pick up your router, you will have to put the dogs on it ... They brought it.

This is how "NetBynNet" connected new service... I wanted to earn an additional penny per month on one of the subscribers, but in the end I lost it altogether due to negligence and unwillingness to quickly solve my own problems, because of which the client is forced to suffer. Goodbye NetByNet. Hello, another provider.

P.S. If someone is interested in this company ... no, already in the office, my l / s number is 91288507. No recalculations are needed anymore. Leave them for your development. Just understand for yourself who you have become. Either after the takeover by Megafon, or for other reasons. Very sorry. After so many years of hassle-free, uninterrupted communication.

The last day I have been getting acquainted with the technical support of the Moscow super-provider Netbynet.ru. In short, the guys stole money from me, disconnected me from the network and asked me not to worry about this, but to wait, for example, “for three days,” while their specially trained people deign to pay attention to me.

I love that.

At first, the Netbynet office bought up small and proud district networks, to which you could always come to scandalize in the office, if it really got stuck, and which often valued their reputation, because they had nothing but her. Then she sold herself to the wonderful telecom operator Megafon. As a result, for the quality netbynet services it is unknown who answers, it is not known where it is, yawning people are sitting in the technical support who can say "Hello" and "Thank you for the call", but more, in general, nothing.

The day before yesterday I paid for their services for the next month, by card, through the website. The money was debited from the card, and the bank indicated the recipient of the payment. However, I didn’t credit my account in Netbynet, and solemnly disconnected me from the Internet. At the same time, at the time of payment, the main page of their site was inaccessible - which is very significant, of course. Then calls, negotiations, applications began - completely meaningless. Netbynet customers apparently have nothing else to do but run after their own money. Most of all, I liked the version that the provider is not to blame at all, but the Cyberplat payment system, for which there is still no alternative on the site. A kind "specialist" girl advised me to pay through Euroset terminals for reliability. Chickens laugh, of course, experts.

Netbynet employees really don't understand what's wrong. Just think, the payment disappeared along with the Internet. Can't you wait? We have a lot of clients, let's get in line. Perhaps we will sort out your question in three days. At the same time, there is no way to go to a higher level and get to employees who know how to do something other than yawns in Netbynet - they have a deeply conspiratorial site, where everything is closed on "technical support".

Why not call yourself a SovokBySovok provider? After all, the level of service is absolutely at the level of our socialist traditions. Unless at that time I had to stand in line physically, and not virtually, but on the other hand - and not for three days in general. If you go to " Personal Area»Netbynet, then you will be offered to rate the service, and this rating cannot be refused, it will pop up every time you go to check the balance.

Dudes, my grade is zero. You are unfit for the job. You need to be replaced by Tajiks, they will learn faster, I have always been a cosmopolitan. You don't need to work with people, but to be the provider of the city morgue - there customers will definitely not care what you do with their money.

And, of course, there is no need to say that if the state blocks a site, then Netbynet is one of the first to blow up on the whistle.

And for all this splendor, I paid $ 40 a month. Don't repeat my mistakes.