Hotel service universities. Specialty "Hospitality": who to work with? Universities for training

This is a popular area of both training and development of the country. Many people think about what kind of education to get for successful work in this field. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to get an appropriate education is more difficult. There are a lot of various institutions that allow graduating to work in the hotel and restaurant business. And an ignorant person can simply get confused in the choice.

What is this work

So, the first step is to understand what a citizen who has decided to work in the direction called "hotel and restaurant business" has to do. It is not entirely clear what will need to be done in this or that case.

The point is that upon graduation from this or that institution, a person will become a restaurateur. Or, as he is also called, the manager of the hotel and restaurant business. The tasks of such a worker are varied.

Among the main activities are:

quality control of work;
management of hotels or restaurants;
arranging the supply of items necessary for the functioning of the business;
marketing planning.

In other words, such a manager is a versatile worker in the hotel and restaurant business. Most often seen as an administrator in a particular institution.

Learning methods

The definition did not scare you off? Then you should think about training. Where can you master such a type of activity as the hotel and restaurant business? Where should a person go to get an appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and receive education in the hotel and restaurant industry.

Briefly listing all possible places of training, the following organizations can be distinguished:

universities in Russia and abroad;
colleges;
organizations offering retraining;
private training companies.

Each training option has its own characteristics. They will be discussed further. What to look for in this or that case? How to become a restaurateur without too many problems?

Retraining

Perhaps we should start with the least common scenario. We are talking about taking retraining courses. They are usually organized either by the employer or by specialized labor exchanges.

The average term of study is 2-3 months. No admissions tests are required. Upon graduation, the citizen receives a certificate of retraining as a restaurateur. From now on, he will be able to work in the hotel and restaurant business.

Private centers

The next option for training is contacting private training centers. This is a good way to get additional education, as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by these or those private educational institutions.

They usually study for about a year. In rare cases, training is several months or years. After listening to lectures, it is usually required to pass the final testing, to pass the exam. And after that, the person is issued a certificate that he is now considered a restaurateur. The document usually lists the skills acquired.

Are you interested in the hotel and restaurant business? What subjects will I have to take to study in private centers? None. And it pleases. There are no entrance examinations in private educational centers. It is enough just to pay for your education.

Universities

A more serious approach is to study at the country's universities. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of secondary vocational education or get higher education. In the first case, education will be obtained. It is not highly regarded by employers. In the second, the graduate will receive a diploma of higher education. It is he who attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the type of study chosen, as a student you will have to stay either 2 years, or 3, or 4. In the first two cases, we are talking about secondary specialized education based on the 9th or 11th grade, respectively. Higher education takes 4 years.

A distinctive feature of education in universities and colleges is the presence of entrance tests. To be admitted as a student, you will need to pass some exams. About them a little later. First, you should find out where exactly in Russia you can go to study as a restaurateur.

Universities for training

There are a lot of higher educational institutions in Russia. Where do they teach in the direction of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs are the following:

Plekhanov University;
Russian State University for the Humanities;
Moscow State Institute named after Sechenov;
Russian State University of Tourism and Service (Moscow).

These are not all educational institutions. In almost every humanitarian university, you can become a restaurateur. Only the above-mentioned places, as students say, teach best in the chosen direction.

College

Are you interested in the hotel and restaurant business? College is the most common way to get an appropriate education to start a career. Usually, admission to specialized schools after 9th or after 11th grade is considered.

Depending on the chosen educational institution, entrance tests are either present or absent. Where exactly should I go to study? You can choose a humanitarian college. And there to see if there is a direction of interest to the applicant. As already mentioned, after grade 9 they study for 2 years, after 11 - 3 years.

Where exactly to go? You can pay attention to:

management and hotel and restaurant business;
Small Business College # 48;
food college in Moscow;
Krasnodar Trade and Economic College.

All this is just the beginning. The list can be very long. Are you interested in the hotel and restaurant business? The college in St. Petersburg at 154a embankment is considered the most successful choice among the residents of St. Petersburg.

Testing

What's next? Now it is important to understand what tests will have to be passed. As already mentioned, sometimes they are admitted to technical schools simply by application. It is enough just to present a high school diploma, identity card and an application for admission.

And if the hotel and restaurant business will be mastered at the university, what should I take? Among the required exams are:

Russian language;
mathematics.

Both subjects must be taken at the basic level. But on the profile one will have to take social studies. In some cases, the Unified State Exam or the State Exam in English may also be requested. These are all the exams you have to pass. And then it will not be difficult to enter a hotel and restaurant business college or university.

The dynamic development of tourism all over the world required the training of high-level professionals. The RUDN University Institute of Hotel Business and Tourism is engaged in such training for all countries of the world. In the course of active and cognitive classes, business games, project activities, our students master fundamental knowledge of the foundations of the industry, study business ethics, master the management of enterprises, the rules of business communications, networking and entrepreneurship.

The basis for the training of specialists in the training industry is a practice-oriented approach, which allows students already in the third or fourth year to develop business plans of tourism industry enterprises, innovative tourism and hotel products, assess the risks associated with the promotion of new offers and services and analyze consumer demand.

The Institute studies hotel service, management of tourism enterprises, development of tourism products and many other applied professional disciplines. Up to 80% of graduates receive job offers from leading enterprises in the global tourism industry.

During the period of study at the institute, students not only develop innovative products for the tourism market, but learn to assess the risks associated with the promotion of new offers and services, analyze consumer demand, gain experience in determining the benefits of new types of tourism products and services.

The Institute has created a unique multilingual environment. As part of mastering the main specialty, during the entire period of study, English is studied, and from the second year, at the choice of the student, one or more foreign languages, including: Spanish, German, Italian, French, Chinese and Arabic and other languages. Some of the disciplines are taught in English by visiting professors from foreign specialized universities. In addition, there is the possibility of defending the final qualifying work in a foreign language. Our students have the opportunity to undergo training under the additional program "Translator" and receive a translator's diploma, which can be very significant in the career of a specialist in the travel industry.

Our students are in a special position to be able to interact with their colleagues from many other countries every day, honing their language skills and immersing themselves in the environment. The quality of training is enhanced by language internships at the London Language School, Malta, language schools in France, Germany and Spain.

The Institute implements double degree programs with universities of the CIS countries and far abroad, including: Kazakh National University named after al-Farabi, Eurasian National University named after L.N. Gumilyov, Yerevan State University, Seville University, Valencia Technological University, Lund University, Peking University Business School and Guangdong University. Upon completion of training, the graduate receives two diplomas (RUDN University and the partner university). This practice significantly expands employment opportunities in any country in the world.

The training program includes practices in the largest organizations of the travel industry, which will not only acquaint future specialists with the real professional environment, the work of industry enterprises, but also help in establishing useful contacts in the thematic market, will give the skill of communicating with carriers of various cultures. Students step by step, from course to course, undergo practice at all levels, starting with simple positions and ending with top management positions.

Our partners include such branded enterprises as Coral Travel Travel Agency, Mouzenidis Tevel Travel Company, Sodis Travel Company, Travel System Bohemia LLC (TRAVELSYSTEM), SOYUZEKSPERTIZA ANO CCI RF, Alvis + travel agency and Russian Tourism Consulting, Kempinski Hotels, Hilton Moscow Leningradskaya, Lotte Plaza, Marriott Hotels, The Ritz-Carlton, Azimut, Holiday Inn, Intercontinental and many others.

Some of the students undergo practical training in state tourism management bodies: in the Federal Agency for Tourism and regional tourism management bodies.

The Institute cooperates with leading specialized international organizations, including the International Association for the Training of Personnel for the Hotel Business and Tourism (AMFORHT, France), the Association of Hospitality and Catering Schools in Europe (EURHODIP, Belgium) and the European Association of Hospitality and Tourism Schools (AEHT) , Luxembourg). The Institute is an associate member of the World Tourism Organization (UNWTO, Spain), a member of the Eurasian Commonwealth of Tourism Industry Specialists (ECOT, Russia).

Thanks to foreign partners, the students of the Institute can realize themselves in the world market of the tourism industry.

In order for you to be able to gain knowledge of the “Hotelier” profession in the most comfortable way, the Hotel Business Institute invites you to choose a personal form of training:

● Distance learning... The distance course at the Institute of Hotel Business from the MBA CITY Business Academy is the most convenient form for those who want to become a successful hotelier in the shortest possible time. The course program contains complete and up-to-date information sufficient for successful hotel management. ... In the course of distance education in hotel business, future hoteliers get acquainted with valuable text lessons, supported by tables, graphs, diagrams, audio and video, dedicated to the professional knowledge and skills that are key for a successful hotelier. Thanks to a clear and detailed multimedia presentation of the material, you can effectively master the knowledge yourself. The distance general course of professional training "Hotelier" from the MBA CITY Business Academy is your opportunity to master the training program with high quality and become a professional in the hotel business in the shortest possible time!

● Full-time distance learning in a group... Combine business with pleasure by choosing this type of knowledge acquisition. In the effective program of the "Hotelier" course at the Institute of Hotel Business at the MBA CITY Business Academy, you will attend full-time training courses in the hotel business. Classes are held in our training center, in specially equipped and comfortable classrooms. You will have an effective acquaintance with the material during practical exercises, trainings and role-playing games dedicated to mastering the profession of a hotelier. The course is taught by an experienced teacher-practitioner who will share with you the professional secrets of the hotel business. Classes are held in groups of up to 10 people. For a more detailed study and repetition of the material, listeners through their personal account also have access to the distance learning program for the general course of the hotel business "Hotelier" from the MBA CITY Business Academy.

● Individual / corporate full-time and distance learning. Do you value a personal approach? Especially for you, the most useful personal training program will be developed, which will include the disciplines you need. A personal schedule and training course for the “Hotelier” profession, drawn up on an individual request, will allow you to use your time as efficiently as possible, while it will also save your money. Study the required disciplines remotely, at a convenient pace and rhythm. The corporate uniform will be most useful for employees, motivating the entire team to professional and personal growth at once!

Whichever option you prefer, you can be sure: the specialists of the Institute of Hotel Business from the MBA CITY Business Academy will help you master all the basics of the fascinating and exciting world of the hotel business as quickly and with pleasure as possible.

Due to the widespread development of the hotel business, competition in this segment is particularly high. In order to qualify and become part of the fast-growing, relevant and lucrative hospitality industry, it is imperative to complete the appropriate training.

That is why with the help of the general course of hotel business “Hotelier” from the MBA CITY Business Academy you can become an especially valuable specialist. Learn the art of presenting your offer in a consumer-friendly light, learn all the secrets of doing business in the hospitality industry and become irreplaceable!

At the end of the training, students receive a state diploma with an international supplement on advanced training in the hotel business and the course "Hotelier".

License for educational activities No. 038379

The program of the training course "HOTELER"

1. History, role and global brands of the hotel industry
1.1 History of the emergence of hotel services
1.2 Hotel and tourism business, its place and role in the economy
1.3 Major global hotel chains and brands
1.4 Brands "Ritz-Carlton", "Hilton", "Kempinski"
1.5 Brands "Holiday Inn", "Marriott", "Hyatt", "Best Western"

2. The current state and development of the hospitality industry
2.1 Definition and structure of the hospitality industry
2.2 External and internal factors in the development of the hospitality industry
2.3 The factor of seasonality in the tourism business
2.4 Main current trends in the hospitality industry
2.5 The Four World Models of Hospitality
2.6 Models of hospitality organization
2.7 Classification and specificity of hotel services
2.8 Features and structure of the hotel product

3. Classification and structure of hotel enterprises
3.1 Categorization of hotels and classification by category
3.2 Hotel classification in different countries of the world
3.3 Classification of hotels according to the level of comfort
3.4 Typology of hotels
3.5 Functional purpose of hotels
3.6 Functional requirements for hotels
3.7 Hotel life support

4. Hotel industry of the Russian Federation
4.1 Features of the Russian classification of hotels
4.2 Hotel industry in Russia
4.3 Famous hotel chains represented in Russia
4.4 Hotel industry in Moscow
4.5 Hotel industry in St. Petersburg

5. Characteristics of the services of the hotel enterprise
5.1 General characteristics of hotel services
5.2 How Reservation Works and Reservation Risks
5.3 Features of negotiating with representatives of travel agencies
5.4 Reception and accommodation service: role, structure, requirements, norms, calculations
5.5 Service and maintenance of rooms
5.6 Security Services: Crime Investigation and Emergency Behavior
5.7 Hotel Engineering
5.8 Job descriptions of hotel staff

6. International standards of hotel service
6.1 Principles for evaluating quality service
6.2 Service standards as a factor in successful competition
6.3 Standard of telephone etiquette of hotel employees
6.4 Appearance standard for hotel staff
6.5 Standard of Conduct for Hotel Staff
6.6 Check-in, check-out and booking procedures as an important part of the guest experience of the hotel

7. Rules for the successful work of staff with clients
7.1 Professional ethics of hotel workers
7.2 Necessary personal qualities for working in a hotel
7.3 4 types of clients: how to find the right approach
7.4 Considerations for customers when choosing a hotel
7.5 Features of contact of hotel staff with clients
7.6 Difficult guests and the principles of competent work with them
7.7 Complaints in the hospitality industry and how to remedy them
7.8 "Tourist racketeering" and legal processing of complaints

8. Organization and operation of the restaurant service at the hotel
8.1 Infrastructure of the restaurant complex
8.2 Benefits and losses of outsourcing
8.3 Waiter procedures and standards
8.4 Organization of the room-service
8.5 Organization of document flow and accounting of dishes of the restaurant service
8.6 Keeping records of minibar production
8.7 Classification of incentives (compliments) for hotel guests

9. Additional hotel services and ways of providing them
9.1 Types and technologies for the implementation of animation programs
9.2 Animation of resorts
9.3 Ways of organizing food for tourists in hotels
9.4 Provision of services for booking tickets
9.5 Provision of transfer and meet-and-greet services
9.6 Features of organizing excursion services for guests

10. Government and hotel business: obtaining a license and certification
10.1 Licensing process for hospitality activities
10.2 Definition of standardization and hospitality standards
10.3 Schemes and documents for hotel certification
10.4 International Hotel Approvals and Classifications
10.5 Indicators of the quality of hotel services
10.6 International directions for the creation of quality services

11. Success and competition in the hotel business
11.1 Determining and assessing the effectiveness of the hospitality business
11.2 Types of competition in the hospitality industry
11.3 Methods of Competition: How to Beat the Competition
11.4 Building competitiveness

12. Forms and methods of hotel management
12.1 Forms of hotel management: contract, franchising, lease, joint stock companies, syndicates, consortia
12.2 Organizational structure of hotel management
12.3 Developing an individual style and method of management
12.4 Planning methods and functions
12.5 Creating a supportive atmosphere to motivate employees
12.6 Management Control and Adjustment
12.7 Building a leadership role
12.8 Quality management of hotel services

13. Making management decisions in the hotel
13.1 Content and types of management decisions
13.2 Decision-making process
13.3 Decision making methods
13.4 Individual decision-making styles
13.5 Conditions for the effectiveness of management decisions
13.6 Organization and control over execution of decisions

14. Finance and working capital of hotel enterprises
14.1 Economic performance of the hotel
14.2 Components of a hotel product
14.3 Work of the analytical service in the hotel
14.4 Fixed assets of a hotel enterprise
14.5 The essence and composition of the hotel's working capital
14.6 Financial resources and profit of hotel enterprises
14.7 Estimating the cost of hotel services
14.8 Organization of accounting at hotel enterprises

15. Business planning and budgeting of the hotel
15.1 Development of a business plan and its implementation
15.2 Budgeting as a financial planning technology
15.3 Purpose and implementation of controlling
15.4 Process-Based Budgeting and Costing
15.5 Achieving Excellence by Eliminating Waste
15.6 Planning the expansion of production

16. Marketing in the hospitality business
16.1 GDS and ADS systems: meaning and benefits
16.2 Conducting competitor monitoring and hotel market analysis
16.3 Effective Internet Marketing of a Hotel
16.4 Formation of customer loyalty programs
16.5 Marketing Cycle Scheme

17. Security system in the hotel
17.1 Creation of a unified integrated security system in the hotel
17.2 Safety concept
17.3 Creation of a fire safety system
17.4 Organization of fire alarm in the hotel
17.5 Maintaining Good Condition of Hotel Electrical Systems

18. Selection and recruiting of hotel personnel
18.1 Recruitment of personnel: concept, types, methods
18.2 Conducting questionnaires and interviews
18.3 Selection rules for line and managerial positions
18.4 Methods for diagnosing aggressiveness and self-control
18.5 Methods for diagnosing self-esteem and personality orientation
18.6 Methodology for identifying leadership qualities and organizational skills
18.7 Methodology for defining a leadership style

19. Training and evaluation of hotel personnel
19.1 Methods and techniques for training new employees
19.2 Professional adaptation of personnel
19.3 Training and Exercise Programs for Hotel Staff
19.4 Methods of assessment and questioning of employees
19.5 Conduct of qualification and its methods

20. Hotel personnel management and remuneration
20.1 Principles and methods of personnel management
20.2 Basic principles of people management
20.3 Provision of the enterprise with labor resources
20.4 Conclusion of employment contracts
20.5 Placement and distribution of workers
20.6 Forms and systems of remuneration
20.7 The procedure for calculating funds for labor remuneration
20.8 Wage fund of a hotel company

21. Tax system and hotel taxation
21.1 Types of taxes and fees
21.2 Taxes from the company's net profit
21.3 Value Added Tax
21.4 Taxes on production costs
21.5 Taxes on the financial results of an enterprise
21.6 Features of taxation of hotel enterprises

The hotel business and tourism are very well developed today and continue to develop further. In this regard, organizations are interested in finding young professionals who know the basics of hotel service and tourism. This is a highly controversial profession, and this article will help you understand if studying for hospitality is worth it.

Description of the specialty

The Hospitality Specialist works primarily in the hospitality industry, but may be involved in restaurant or tourism activities. Most often, colleges and universities teach in the specialty “Tourism and hotel service”, and the graduate receives the qualification “Manager of tourism and hotel service”. He can independently choose the type of activity that he wants to do.

The specialist is engaged in organizational, managerial, production and technical activities. A graduate of the specialties "Hospitality", "Hotel Service" or "Tourism and Hotel Service" can work in hotels and inns, restaurants, resort complexes, travel agencies.

During their studies, future managers study the basics of service and etiquette, management, organization and management of the hotel business, business planning, hotel animation and other interesting disciplines necessary for further work.

pros

Interesting disciplines. During their studies, students study useful and interesting humanitarian and socio-economic disciplines. This specialty should be chosen for those who are not very well versed in mathematics, physics and other technical sciences.
Ability to communicate. The ability to build a dialogue is an important quality for any manager, including a hotel manager. The specialist must be able to correctly and, most importantly, talk politely with the guest and be able to solve his problems. In universities and colleges, future managers are taught correct communication, as well as psychology, so that they can immediately understand a person and adapt to his mood and character.
Important qualities in life. The disciplines and sciences studied in the course of study, as well as the acquired qualities, will be useful in any area, not only in the hotel. Therefore, even if a graduate does not work in his specialty, he will always be able to find a job in another or a similar field, and even create his own business.
Ability to draw up business plans and open new hotels. Graduates of this specialty do not necessarily work as receptionists or other service personnel. They can also design their own hotel or hotel and create their own business.
Good wages. But even the service personnel in hotels, especially large ones with a category above 3 stars, earn good money. The average salary of a hotel administrator is 30,000 rubles.
There are career prospects. After several years of work, an ordinary administrator can become a manager of a hotel, whose salary is several times higher. In the hospitality industry, even maids and waiters can grow in their careers.

Minuses

Nervous and stressful work. The hotel administrator does not always manage to stand calmly at the counter, smile and talk with guests. Sometimes there are very nervous guests who are constantly not satisfied with something, and you have to solve their problems.
Irregular working hours. Usually hotel staff work in shifts: 2/2 (shift per day / shift at night and 2 weekends). Not everyone will be able to adapt to such a schedule, except for this - it is very exhausting. But there is always an opportunity to change.
You have to spend a lot of time on your feet. When communicating with a hotel guest, the administrator must stand in accordance with the rules of etiquette. All hotel workers: manager, administrator, maids, doormen, etc., spend a lot of time on their feet, as they constantly need to serve guests.
It is difficult to enter a university on a budget. There are very few budget-funded places in this specialty in universities, and most often students study for a fee. To enroll on a budgetary basis, you need to score above 250 USE points. But there is an alternative - in colleges there are many more free places, and it is easier to enroll there.
You can get a job without education. Today, many hotels, travel agencies and other similar organizations hire specialists without education - they are trained right on the spot. Therefore, you need to think - is it worth spending 4 years on training, if you can get a job without it?

Still, professionals with a degree in Hotel Service are more likely to get a job than those who do not.

On the basis of 9 classes, you can only enter college, the term of study is 3 years... For admission to college, only a certificate is required, since the rating of applicants is formed by the average score of the certificate.

After grade 11, you can also go to college (according to the average grade of the certificate), but the term of study will not be 3, but 2 years. Also, applicants who have passed the exam in the required subjects can apply to 5 universities. For admission, the following items are required:

Russian language.
Basic mathematics.
Profile mathematics.
Social Studies.
History.
Geography.

Each educational institution has its own requirements and necessary subjects for admission. Therefore, you need to familiarize yourself in advance with the requirements of each university you plan to enroll in. The term of study at the university is 4 years.

Everyone decides for himself whether to enter this specialty or not. On the one hand, it is interesting and not boring; while studying, you can get a lot of useful knowledge that will be useful in life. On the other hand, if hotels accept people without work experience and education, why waste time studying? But if you want to open your own hotel in the future, education in this area will greatly help to do this.