The seller on Aliexpress gave the wrong track number. Fake track numbers on Aliexpress. Right format track numbers

The verification service of the parcel numbers will make sure that the track number provided to you is not fake, does not contain errors and the delivery of the parcel in the future can be traced using the tracker. Online stores, where the process of ordering and sending goods is usually automated, usually not mistaken here. However, some sellers, especially on popular sites such as Aliexpress, Ebay, owners of small stores, especially from Asia countries, sometimes not wanting, can give an incorrect number. The conscious provision of the wrong track also happens, especially if there is a desire to tighten with sending or simply deceive the buyer. Save time, nerves, and possibly the means will help our test tool.

Please note that you can check only strictly standard 13-digit numbers (2 letters, 9 digits, 2 letters) of public delivery services, countries that are parties to the World Postal Union (UPU). for example LK066713510US., RE582253458SE., Rf198345672SG., RC425037869CN., RA223589016RU etc. Numbers in another format, which usually provide private delivery operators (UPS, FedEx, Boxberry, Yanwen). Check this service is impossible.

Rooms assigned by postal departures by public service delivery countries of the participating countries of the World Postal Union ( UPU, Universal Postal Union, UPU.Int website) comply with the S10 Special Standard. By number, you can find out information about a particular mail service, the country of the sender and the actual unique parcel number.

The track number in the S10 standard contains exactly 13 characters :

• symbols 1-2 (letter) give information about the delivery method
• symbols 3-10 (digital) contain 8 digit unique mail number
• symbol 11 (digital) This checksum calculated from the departure number
• symbols 12-13 (letters) contain the identifier of the sender country

Frequently Asked Questions (FAQ)

What delivery services is supported by the Top Number Checking Tool?

The question is not quite correct. UPU, or the World Postal Union unites almost two hundred countries where it is included incl. and Russian Federation, Ukraine, Kazakhstan, Republic of Belarus. Public postal services of these countries are assigned to international postal departures in universal 13-digit S10 format.

What to do if the track-number provided to me is defined as wrong?

If your number complies with the UPU standard and has 13 characters, then you need to check the correctness of the information entered once again. If the result is the same, then you need to contact the seller (sender), report that the provided number does not exist and ask to check all times. Here is a sample letter. Hello, UPU S10 Check Digit Validation Tool IS Reported That Tracking Number (Parcel Number) is not valid. Could You Check Please? I'm Waiting for An Answer. If the seller does not respond or starts to pull the time, it makes sense to refer to the tools to resolve disputes, such as the dispute, Charges, etc.

Maybe the wrong number due to the fact that too little time passed and the parcel has not yet appeared in the tracking system?

The definition of the validity of the track number is based on the calculation of its checksum and does not depend on whether the delivery service received a parcel or not. If the system reports that the wrong number, then in the tracking it cannot appear.

The sender claims that the correct number provided to them.

He consciously, or does not consciously say to a lie. If the service determines the 13-digit standard number, as incorrect, then there can be no other options.

To track the parcels, Aliexpress includes track numbers that represent a special code recorded in the system to clarify the current location of the parcel in the process of its delivery. The track is a unique number that the seller indicates when sending the parcel. The track serves as the only number recorded in the system of international postal shipments, so all the parcels with Aliexpress have their own tracking number so that the buyer can track where his order is now. Parcels with Aliexpress are not sent without tracks. Each parcel must have its own track, which is recorded at all reception / extraction points during the delivery process. The lack of delivery information or incorrect display of the parcel location may indicate that the seller pointed out someone else's or an invalid track number for your order. Such situations are rare, but without an active track, track where the package is impossible. About what to do if the seller pointed out, we will also tell me further.

Each parcel to Aliexpress has a track number for which the order location data is updated. These data are displayed in the "Check Track" section and are available for viewing through the order history. There are several ways to see the track number to Aliexpress. The easiest - go to the "My Orders" section and click the "Check Tracking" button. Next, find the Count "Tracking Number" - this is a track. Some buyers confuse order number and track number. It is worth noting that this is not the same thing. The order number is a sequence code that is registered in the Ali EExpress Orders system and is used to take into account all the perfect purchases on the site. Usually, this is a 15-digit number consisting of numbers, which contains a reference to order and its history. The track number is a unique code that contains information about the sender and the recipient. It looks like this code like this is the RY659214020CN, where Ry is the sender identifier, and the CN is the recipient. Figures - the code of the parcel itself, indicating the delivery method. Standard track consists of 13 characters. The Latin letters used in the track may differ, which depends on the country of departure and receipt. As the parcel is delivered, the code is registered in intermediate points, sorting centers and other warehouses, where it is noted. The track number on AlExpress is indicated immediately after tracking information on the order tracking page before the name of the logistics company. The track code cannot match the order number, these are 2 different email identifiers.

The second way to watch the track number to Aliexpress is through the order history. In the "My Orders" section, find something departure, whose track you need. In the section "Tracking", there is a chart "tracking number", and the code below is indicated. This code is a track for this order. To the left of the track indicates a transport company that carries out delivery, and on the right - details of the delivery. To display information and check tracking, you must click the "Details of the Delivery" button, after which the detailing of the departure history will appear.

Can the seller send the parcel with Aliexpress without track number?

When the question arises, can the seller send a parcel with Aliexpress without track number, the answer is one - can not. According to the rules of Aliexpress, all departures must have a unique number for the tracking tracking. If this number is not specified, the parcel cannot be delivered. The seller is obliged to specify the track on the parcel and on the Aliexpress website. This track is consolidated by order, and as soon as the parcel is sent, can be used to track its location on the website of the logistics operator or any other service providing similar services. Also, the international track is fixed in all services of logistics international shipments, therefore, if it is not, no warehouse or a sorting center can be identified to be identified, and the carrier is to deliver to the destination. No package with Aliexpress, even the smallest packets with a nominal value of less than a dollar, cannot be sent without a track number. They will simply not be accepted by the carrier. The track number is a mandatory part of the design of the delivery application, so the seller cannot send an order without it.

Why do sellers give the wrong track numbers?

The reasons why sellers give the wrong track numbers can be several. The most common one is the seller's fraud. If it is indicated in the wrong or someone else's track number on the site, then, most likely, the parcel never sent. The track is indicated in order. In order for the carrier to pick up the order and deliver it to the recipient. If the track is incorrect, then the information will be invalid, which means the buyer simply will not be able to track the parcel. The seller's fraud is very easy to reveal. If he gave someone else's room, then information about another departure will be displayed in the order history, including the place of receipt. And if he specified the wrong number, then the tracking information will not be displayed at all.

Another reason why the seller could specify the wrong track number, the seller's desire to save. If the shipping for the buyer is free, then most likely is already included in the cost of the goods. Such delivery methods like China Post Registered Air Mail and Aliexpress Standard Shipping are sent without tracking, and so that the package is tracked, you must pay extra. The seller may freeze, and specify the wrong track to save on delivery and not pay extra per track. Parcels delivered China Post Registered Air Mail may not be tracked, up to arrival at the post office for the dream of a presentation, so the buyer may not even notice the tracking of the track.

wrong track number

Another reason why the seller gave the wrong track number, a random error. By virtue of high workload and large number of orders, the seller could mistakenly give someone else's track. Information about the shipment begins to monitor not immediately, so the buyer may not even notice the substitutions. If nevertheless, you found that you do not have the track, contact the seller to clarify the data. If a seller really gave the wrong track by mistake, he checks the information and give a valid tracking number. In this case, it is not necessary to worry, with the help of a track-issued track, you can track the postal departure through any tracking service of international parcels simply by copying the number from the site and inserting into the appropriate search string.

When can I open a dispute on Aliexpress if the track number is wrong?

Dispute opening Available 10 days after sending an order. If during this time information about the location of the parcel did not appear, the seller will offer to wait again, since the data on the site is not updated immediately. When opening a dispute, it is still, the review of the dispute will take at least 5 days, so just in case you can wait a bit before opening the dispute. If you are sure that the track number is wrong, none of the resources for tracking international shipments cannot detect the location of the parcel, still there is a chance that the parcel will be delivered to, because some services do not provide for tracking parcels, and they come . We recommend, wait until the expiration of the buyer's protection and, if the parcel, never came - to open a dispute. The lack of track is not a guarantee that the parcel does not come at all, because buyers receive a notice of the arrival of the order not along the track, but at the address. If, there is no tracking information, the order did not come on time, and the seller did not give out a valid track number, then you have every reason to open a dispute and get a refund, regardless of why the number was wrong. Be aware of the situation, follow the protection timers and for 3 days, before the expiration of this period, you can safely open the dispute.

How not to miss the opening time of the dispute to Aliexpress due to the wrong track number?

Buyers have a period called "Defense Protection", which allows you to open a dispute until the timer expires and the aliexpress warranty covered. The track information begins to be updated in 5-10 days from the time you sending the order. 10 days after sending the order, a "Open Spore" button appears, which makes it possible to appeal the departure. Before opening the dispute, you need to check whether the track number is valid correctly. If so, then the buyer can immediately open the dispute, without waiting for the expiration of the defense. As soon as the dispute is open, the seller will have to, or appeal it and provide the right number, or make a decision or suggest wait until the parcel comes.

If the track number is not tracked, the buyer is worth watching the timer in the order history, do not miss the opening time of the dispute to Aliexpress because of the wrong track number. The history contains all the necessary information, including, the deadline for the delivery of goods. At its discretion, the buyer may, or open the dispute at once, as soon as this option becomes available, or wait for the expiration of the protection period to enable the package after all the same come. In any case, if the protection time is coming to an end, the buyer can open the dispute due to the incorrectly specified track number, and the seller will return the money.

What is better - to open a dispute or negotiate with the seller?

What is better - to open a dispute or negotiate with the seller depends on what you need: parcel or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer's protection is already expired, then you can open a dispute and demand a refund. If the seller reacted to an error and sent the correct track, then open the dispute is inappropriate until the protection time is over. If the seller ignored the request, insists that the track is correct, asks to wait until the delivery time does not expire and offers other options, it will be more reliable to open a dispute so as not to spend your time and return the money immediately. The decision that is better - to open a dispute or negotiate with the seller depends only on you and from the current situation, but if the seller denies his guilt, you may have a deal with a fraudster, and then, of course, it is better to open the dispute and forget about such experience .

How to prove that the seller gave the wrong track number to Aliexpress?

To prove that the seller gave the wrong track number to Aliexpress, it is necessary to provide information confirming your words. First, after 5-10, a maximum of 15 days after the order is sent, in the tracking history, information about the status of the departure should appear. If there is no data that the parcel is sent or arrived at the sorting center, although enough time has already passed so that the information is displayed, make a screen of history to provide it as proof in the dispute. Also, see what is indicated in the column "destination country". If the seller gave the wrong or old number, in this column can be displayed anything, but not what you need. Copy the track number and check its tracking on different tracking sites, including Cainao and 17Track, which provide information about the departures of Ali Spress. If the code is incorrect, then no data is registered about it, and if someone else's code is specified, then the information will be outdated. Fix all the data in the screenshots and, when you open the dispute, add them to the proof. This will advantage the dispute and help get compensation.

Video: What to do if the seller gave the wrong track? Aliexpress, dispute, dispute and victory

In such a situation, as the wrong track number, it is possible to do differently, which depends on whether his seller gave an error, wanted to save or deceive you in this way. In any case, the way out of this situation is one - to open the dispute and return the money for the goods, if it does not come. Some parcels do not even come to the recipient, so it is not necessary to panic and worry about this. If you have questions about how to do if the seller gave the Aliexpress track, we recommend watching a video on the topic of the dispature, dispute and victory:

Question:

I paid an order for Aliexpress and seller shipped it. In the personal account in the order, I see the track number consisting only of numbers (from numbers and 2x letters, etc.). And this track number is not tracked anywhere. What should I do.

Answer:

To begin with the track really you look at the track. Often buyers confuse order number and track number. The track number to the shipped order is indicated in the Logistic Information section of your order. There is also a link to the site where you can track this track.

Right format track numbers

International track number, number to track the parcel, has a completely standard format. The number of characters and which they must be designated here.

According to the track, the number contains two letters at the beginning, nine digits and two letters at the end. Letters at the end mean the country of departure, the letters at the beginning of the type of departure. Moreover, the letters used at the beginning and end are clearly regulated. The correctness of the track number is easy to determine just by letters.

How to distinguish not the right track number

If the track does not comply with the standard described above, it is not international. The parcel does not have an international track number you will not be able to track in China Post, Russian Post or other state mail.

Sometimes there are tracks outwardly resembling an international track. For example, Yanwen tracks. They also have two letters at the beginning, two at the end and 9 digits in the middle. But in Russian Post such tracks are not tracked. Why? Because, despite the similarity, such tracks are also not international tracks.

Parcels from China have at the end of CN, from Singapore SG, from Hong Kong HK, and Yanwen on the horse's horse. There is no such combination of symbols in the standard. Sender countries can see for example here.

How to track the parcel with the wrong track number

The seller when sending always indicates the site where you can track this track number. Sometimes they indicate one track and the link where it should be. And then they write another track and link in the comments to the order. Pay attention.

Many sites aggregators work with well-known transport companies and can track the parcel with an incorrect track. I can advise the program.

There is one nuance here. In Russia, such parcels are usually delivered by Russian Post. Therefore, when moving in Russia, the old track may not be tracked. And many are experiencing that the track is hung on imports. Although in fact he rides.

That if the track is not tracked anywhere

In the case of Aliexpress to worry about what. The main thing is to monitor the protection time. And before its expiration, open the dispute. To cheap orders on Aliexpress Sellers very often issue fake tracks that are not tracked. It is not necessary to worry.

Many when ordering goods from online stores are afraid that they will lose and money, and at the same time will not receive the goods, especially such fears arise in cooperation with foreign sites. Often, the panic occurs when the track number is not tracked. However, you should not immediately fall into despair, there may be many reasons for this.

So do if the track number is not tracked

To begin with, consider the reasons why it could happen:

• error seller. Sometimes it happens that sellers because of their inattention, or for other reasons, send incorrect or incomplete track numbers. In this case, you can ask the seller to double-check the email identifier;
• small parcel. You do not need to order large things, it happens that the subject is very small, and in this case the seller writes the wrong or someone else's track number, but do not be upset, it does not mean at all that you came across the unfriendly, and do not get your own order. The answer lies in the fact that the sellers are differently sent the parcels of a small volume. Often they prescribe all the details in the message or in the note to the track number. Therefore, before you disappear, carefully re-read all the information that the seller gave you;
• invalid track number. There are cases when you can get to the unscrupulous seller. If it is impossible to track the email identifier for 10 days, it is worth opening the dispute and try to return the money.

Why the track number is not tracked

Options may also be several. The track number may not be monitored if the track is entered in an incorrect format, all track numbers must contain both cyphyr, and the letter characters, if there are no letters in the code, it is likely that the parcel is not partially tracked, or it will not be tracked. Also, the reason may be what you hit the unfair seller.

If the track number is not tracked on "Aliexpress", you should not immediately beat the alarm, the main reasons for the impossibility of tracking the parcel may be the following:

• the track number on Aliexpress is not tracked because of the desire to save. Most often, the seller can send a parcel, which is not possible to track;
• fraud. Intentionally sent a false track number;
• very rare, but still there are mistakes from the tracking service;
• slow update of systems, the registered package has not yet appeared in the database.

It is also necessary to prepare for the fact that if you ordered a product for an "aliexpress" worth less than 10 dollars, the track code will not be tracked, so you just need to wait.

What track numbers are not tracked

Basically, the numbers are not monitored without alphabetic symbols, on the "alikespress", mostly such track numbers, however, there are resources with which you can track such mail identifiers.

Basically, when ordering from foreign sites, without having to track the parcel, follow the deadlines, and if necessary, open the dispute, in time the open dispute helps to save money.

When shopping, through the World Wide Web, we really want to get a high-quality thing, and most importantly, so that we are not "threw" for money. In order for you sleep calmly, the sellers send you a track number for which you can track your precious package. But, there are such cases where the seller knows the wrong track number, or simply could be tritely mistaken (we all people can happen). In this article we will try to help you find answers, for some questions.

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How to know the track number parcel aliexpress

Many of us are accustomed that when ordering, you need to wait for a notice from the mail. It happens time, but there are no notifications, we start nervous, run in the mail and find out if the parcel arrived. You do not need to do it at all. Sellers, after sending the parcel, give us the track number for which you can calculate, without getting out of the sofa, where your parcel is a par. Please note that the track number is not given to you immediately after payment, it is given only after the seller will send your order, and it may take time to 7 days to handle the order.

Where to look for a track number? To do this, you need to go to your personal account. After you entered, you need to go to the My Orders tab.

After you entered your orders, you will see all that you have already ordered, and you can view the details of everyone if you carefully view the proposed screenshot, and in your order you press the button: Check Tracking, then you will be given the location of your package.

After you have been pressed on the icon in more detail, on the new page, you will be provided with your track (left) and the location of your parcel, which is automatically highlighted by on the automatic status of your package, you will be specified the site on which you You can make tracker yourself.

Some Chinese, but it is rather an exception to the rules, can send the track to your e-mail box, but it is not particularly hope for it.

Can send a parcel with Aliexpress without track numbers

It has already been a few days from the date of departure, and the track number you do not have, and no one has provided information about the track number, you should not beat the alarm and think that you just "throw". If the goods are too cheap (up to 2 dollars), the seller could send your order without a track. And why? The answer is very simple, the track number is worth the money. Here you see the goods at different prices, and the item is the same. There may be the whole catch, one product is simply included the cost of track number. Do not worry, you have a trump card on your hands, how to return your blood.

If the track number was given wrong why, possible options for developing events

This time passed after sending and you were given a track number, you, like everyone else, decided to quickly check, where are yours, and there is no pleasant situation here, you will issue sites that the track number is not true, or you see the parcel Rides in another city. It may happen for several reasons.

1. The track number is worth the money and when the parcel is cheap, the seller can give someone else's track.
2. The seller is fraud.

If you see that the parcel is not going to your city, then write the seller, find out what reason it happened and require your track number. Combating vendors quickly respond to messages and immediately explain the situation. It happens that on holidays, sellers are loaded, and simply mistaken. If the seller does not give you a track, demand you to send you a new parcel, with a new track. If it does not help, and the seller begins to see - open the dispute, the reason to specify the wrong track number.

After what time, after receiving the track number, if it is wrong to raise noise

You can open a dispute after 6 days, after sending your parcel. But, as practice shows, the picture with the movement of yours is not completely clear in 6 days. Wait a few more days, write to the seller, feel free to find out the situation, because each dispute affects the rating of the seller, and they really value them. It is better to open earlier that in the case of sending your order again, he managed to get there.

How not to sleep time for opening a dispute

In each ad, sellers indicate what time the parcel will be delivered to your country.

If you are interested in the delivery time of this or other product from your list, you need to go to your personal account on, go to the My Orders tab, and there you will immediately see what time the package will be delivered to you.

Delivery time is already pressed, but not all? You have two options:

• write the seller, ask for an extension of protection
• open the dispute

The second option is usually used when the seller does not want to come to contact. Open the dispute is required for 5-7 days before the end of the protection of the consumer rights. Therefore, you should follow from time to time to how much days left until graduation.

What is better, dispute with the seller or immediately open a dispute

No one wants to spoil his mood, finding out relationships with sellers, but still you should enter into their position, especially when the seller has good ratings, it's not a fact that he decided to deceive you. It is still still to find out all questions in a personal conversation, and if the seller does not want to meet you, or at all Ignore your messages, apply for a full refund.

How to prove that the wrong track number was issued

In order for the site administration to make a decision in your direction, you naturally need to prove that you are deceived. To do this, you need to provide screenshots of all available evidence to the dispute itself.

More details about this situation is told in a video clip.

How to return the money

Early, or later each of us wants to refuse and return their money. The reasons for this may mass. Everyone is her own: someone has found goods cheaper, someone accidentally paid for the order, and someone generally moved to buy this particular product.

So, after you paid your own, but still decided that you don't need it, you have not so much time to cancel the purchase. You can cancel the purchase at a time while ordering is being processed. That is, after you paid, passes 24 hours to check your payment, then the seller is given a certain time, in order to pack and send your product. It is during these deadlines that you need to cancel. You need to go to the main menu, after switching to my orders and opposite the goods that you can cancel you will appear certain icons, including and cancel the order.

The next step - you need to specify, for what reason you canceled. You must choose from the list suitable for you.

After that, the seller approves your cancellation of the order, and your money will be returned to your account in the near future. But, there are several vogs. Sellers are not very beneficial to such refuses, especially since the goods have already been paid, he just can send you that your already on the way, and not approve the cancellation. Do not be upset, ask the Seller Skan a copy of the declaration, or any documents that can confirm sending. And here it is worth watching the behavior of the seller, if he wants to deceive you, there will be no evidence.

There is another nuance, you need to know that if your seller does not send a parcel to the period specified by them, penalties imposed on it, so each seller seeks to send the parcel as soon as possible.

If the seller is a scammer where to contact

The first thing you have to do is suspecting the wrong - it is to open a dispute (dispute), after its opening, sellers are very often starting to write you personal messages, ask you to close the dispute, thereby offering a bunch of gingerbread, in the form of coupons, discounts, money transfer, or sending new goods. Do not be fooled! After you close a dispute, you will no longer open it again, and we cried your blood.

Trackcheker program to help the customer

The TrackChecker program uses very popular with customers. This program facilitates the lives of buyers of the Chinese giant, and allows you to find out how the goods move. You need to download the program on the unrestrained worldwide web and install it on your computer. During the installation, agree with all items, and click on the button: Next. The program in Russian, so it will be very easy for you to deal with it.

Search information takes only a few seconds. After entering your track number, you will be issued complete information about the movement of your long-awaited

In anyone not understandable, you should contact the seller, that's just before going about the sellers, it is better to double all the information.