The parcel was detained at customs what to do. If the parcel was detained by the Customs of Ukraine? What do we have to do? If suspicion arise

If you sent a parcel as an individual and your parcel detained in the customs of Ukraine, then this is an article for you. Because waiting for the parcel with Aliexpress is always a bit of a long process that can take from 10 days. Very often the parcel can delay at customs and it will lie there for another 10 days, so you need to know when your parcel got into customs.

All parcels sent from China and in particular with Aliexpress receive a track number, after that your parcel is sent for delivery, it drives a lot of kilometers, and gets from one sorting center to another, and at the same time its track number is scanned, and you see according to status and Dates of moving your parcel from one country to another and in the country itself.

But when your parcel arrives in Ukraine, she can get under customs control and be detained. And the last update statuses in tracking history may be:

"Delivered to the birthday thermal"
"Transferred for a less control"
"In the process of a birthday declava"
"Mind in Mitzi"

Therefore, if your parcel received such status, then most likely you will wait for more days before receiving the parcel, since your package fell under customs control.

How to track parcels you can read here:

The parcel was detained by the Customs of Ukraine

The reasons for which your parcel can be detained:

The cost of your parcel is more than 150 euros (All parcels that came to customs control on the same day, on the same recipient are summed up.). This is very important, since you can buy 2 products on Aliexpress they will be $ 100 each, but if they are sent on the same day. It may be such that they will come to customs too together, and then you will have to pay a duty.
Mobile Phones, Tablets, Laptops Can be detained. They can be imported without permission, but they still undergo control. Do trademark control. If the trademark is registered in Ukraine, then the owners of the brand need customs to receive permissions to skip your parcel, it can all be delayed up to 10 days to obtain permission and passing goods.
Sending knives with fixed blade, pneumatic weapons, medicines,and other. The goods can be sent for examination to obtain a conclusion. After that, the goods or skip or make a refund of the sending to the sender. Important! Alcohol, cigarettes cannot be sent to postal parcels.
Restriction on the import of popular brands. It is applied only if the products are defined as counterfeit, or if the origin of the products failed to install.

Attention! List of trademarks that are made to the customs register can be viewed by reference on the official website of the tax inspectorate of Ukrainehttp://sfs.gov.ua/dovidniki-reestri-perelik/pereliki-/100237.html

If your product is listed (for example, the phone, clothing, equipment) then the parcel can be detained by customs, and sometimes you can not get it. For example, brands such as Prestigio, Chanel, Lacoste, Xiaomi and others.

The parcel is detained by customs! What to do?

You first do not need to worry, because the goods can check for up to 10 days. You just need to wait, after checking most likely, your package will be sent by Ukrpochta or "New Mail" can still send the parcel by the Mist Ekspress service

If your parcel exceeds the established limit of 150 EVRO, then the customs inspector will arrange the Customs Declaration of M15 and attach it to the parcel. After that, upon receipt in the department, you will need to or place a customs collection, and pick up the package, or refuse to receive.

If you do not agree with the sum of which you counted, to the payment of tax. In this case, you will need to contact the customs service, which counted the customs payment. You will need as evidence to prepare a certain list of documents. For example: a document that can confirm the cost of the goods, or a screenshot from the site where you bought the goods to be paid to the invoice from your post, discharge from the bank with payment. Additionally, you need to take your passport and the Inn code.

The more you give proofs, it will be easier to solve this issue.

If you have made a purchase onhttps://ru.aliexpress.com. And the parcel did not pass customs and sent it back in this case, you need to open a dispute, read how to do it here:

Where to apply if the parcel was detained at customs?

Ukrpochta

If your parcel is delivered by the Ukrposhta Postal Service, you need to call 800 300 545 hotline or write to mail[Email Protected] . You can get free information about your package.

New mail

If you sent your parcel from China S.F. delivery service. Express, most likely your package in Ukraine will be delivered by new mail[Email Protected] .

If your parcel went to the accelerated delivery service, such as EMS you need to contact the Kiev City Customs of the State Fiscal Service of Ukraine

kiev, pl.Vokzalny 3 (GPSS)

Manual bodies. 044-245-62-20
Inspector for work with legal entities 044-246-10-48
Inspector for work with individuals 044-520-17-54

label ,

Making online purchases abroad, you must understand that the parcels with Aliexpress checks the customs. In some cases, it may be necessary to provide passport data and the INN.
There are other problems with customs. In this article we will look at how to act if customs does not miss the parcel.

Lovers of foreign online shopping is better to study the algorithm in advance, how to act in case of delayed customs clearance of the order with Aliexpress.

There are a number of reasons why the product with Aliexpress can "hang" at the stage of customs clearance:

Employees suspected a commercial batch in departure (for example, the order contains a number of identical things).
The cost of sent goods is intentionally understated.
Parcel weight does not correspond to the accompanying documentation.
The seller did not attach the necessary documents or errors were detected.
Customs required to clarify information about the sender.
The goods are included in the list of prohibited to import (narcotic drugs, weapons, spyware, valuable art objects, etc.). In this case, the parcel arrest occurs, and an investigation is conducted.
Fit counterfeit products, violating copyrights, such as fake mobile phones.
Parcel weight exceeds the allowed rate of 31 kg and requires payment of duty from the buyer.
The total value of goods is 1000 euros and more. Either, through customs during the month, orders were already on the same buyer for the amount exceeding 1,000 euros. In this case, the recipient is also obliged to pay for the duty.

Note! To control duty-free limits, customs uses the INN and passport data that the buyer indicates when placing an order to Ali SPress.

And if you become aware of the very fact of delay, it is known rather soon - through the service tracking service, or from the delivery service, then no one will announce the cause of the customs problems with the customs. To find out, you will have to contact the customs authority directly.

What to do if the order is stuck at customs

The term of customs clearance is not permanent value. It happens, the parcels "slip" the stage literally in a few hours, but sometimes the procedure is delayed by 3 - 5 days, and this is also considered normal. In any case, until this period passed, you should not panic. Just periodically check the status of the parcel via the tracking system, and type patience. Perhaps the delay is caused by technical problems or high customs workload, and in the near future your order will be safely released and will go to your post office.

Be careful! Opening the dispute due to the delay of the goods at customs, prepare to prove that your guilt is not here. Otherwise, the risk is the risk that the decision will be taken not in your favor.

How and when to open an argument to aliexpress

The standard stay of the detainee parcel Aliexpress at the customs is 14 - 30 days from the moment of notifying the recipient, depending on the type of mail. After this time, the order is sent back to China. It is at the moment when the track shows that the goods return, you can begin negotiations with the seller. Maybe he will not bargain, seeing that the parcel is already on the way, and agree to return the full cost of goods.

If you yourself are to blame for problems with customs, a good compromise will agree on the return of money, less deduction of shipping costs. Agree to such an option, because if you decide to exacerbate the dispute, Aliexpress can be on the side of the seller, and you will lose not only the goods, but also the amount paid for the order.

Postal rules say that while the parcel was not delivered to the buyer, lies with responsibility for it on the seller. He is obliged to search for a loss, to solve issues with documents, and in the event of non-treatment by the Client to compensate for him the cost of the goods.

However, in the case of a customs return, everything is not so simple. If the goods ordered to Aliexpress are detained at customs, the platform lays the burden of proof by the buyer and allocates only 7 days to it. Moreover, the screenshot from the order turns out to be not enough, and when opening the dispute requires "live" documents with seals and signatures.
At the same time, the request to the customs service to receive the necessary securities can be processed up to 30 days.
Therefore, before opening the dispute, visit the distribution post.

Be sure to take with you:

Passport (original and copy), TIN, track number.
Copies of reference documents, if the order has the same type of goods so that the customs do not have doubts that things were bought for their personal use.
As complete information about the goods: their list, photos, links, description, purpose, etc.
Banking extract confirming payment for goods, accounts, other financial documents.

Try to resolve all questions with customs, if required, pay for the duty.
Based on the submitted request, the public service will give you official papers containing a substantiation of refusal to customs clearance.

As soon as the documents are in the hands, boldly and be sure to attach scans in the week.

Do not despair, if you have no customs point nearby, to promptly collect documents. When you open an argument, write to the mediators that you live in a remote place, and you have no opportunity to get an answer in the allotted time. Attach the screenshot from the order with your address and Google Maps, where we mark the distance to the nearest customs. In the sending tracking service, make a screenshot of information about the return sending to the seller. Be sure to refer to the postal convention that binds the sender to be responsible for the package until its presentation by the buyer.

No need to be afraid of difficulties with customs and orders with Aliexpress.
If you are all doing honestly, specify the right data and are not trying to buy in bulk, without paying customs fees, any problems that have arisen can be solved.

The Chinese playground "Aliexpress" is the most popular online store in Russia. Its Russian audience is more than 20 million people who regularly ordered by "Ali" many products - from women's handbags to widescreen LCD TVs. The purchased goods in their way to the buyer pass several transit steps, one of which is the domestic customs, the parcels can be stuck on it for a long time. Below will discern why the parcel with Aliexpress can be detained at customs, and what to take in the current situation.

In the process of tracking your parcel, we can find that the status of our parcel has changed to the "parcel detained at customs" or similar, which signals the problems in the passage of customs control.

Causes of the delay of the parcel in Aliexpress may be as follows:

The presence in the parcel of a number of the same type of goods (a dozen of the same phones, dresses, jackets, etc.), which may be a sign of commercial cargo;
Intentional understatement of the cost of the goods in the package;
The difference in the declared gross and net goods;
The total value of the goods in the package exceeds 1000 euros, while the customs duty is not paid to this parcel;
The total weight of the parcel is more than 31 kg. When weight exceeds, a duty is also paid;
The presence in the premises of the goods prohibited for the importation (drugs, weapons, plants and animals, alcohol, art objects, jewels, spy gadgets, etc.). In this case, the goods will be arrested with an appropriate investigation;
Goods that violate copyrights (as it was quite recently with Xiaomi phones);
The desire to clarify the data on the sender.

The recipient's delay in the customs delay can be notified by the delivery system (letter from the logistics service). But it should not be particularly worth it for it, therefore it will be better to track the delivery of your goods on the website of Russia and Chinese postal companies.

Also earlier we disassembled what to do in the event of an appearance on the Aliexpress website "".

What to do if the customs detained the parcel from China

If your parcel with Aliexpress received the status "Package detained at customs" - do not rush to panic. For the passage of customs, some cargoes may be needed 3-5 days, after which the parcel is sent further.

If, after the expiration of the specified 5 days, the parcel, everything also has the status "Package detained at customs" (when checking on the website of Russian Post), then it is necessary to contact customs, and try to find out the cause of the delay.

If the seller is guilty (the accompanying documentation is incorrectly filled, the necessary duties, etc.), it is necessary to open a dispute with the seller to refund the funds paid by you. When opening the dispute, the Aliexpress administration will offer you for 7 days to provide documents confirming the seller's guilt in the customs delay.

These documents can be obtained from the customs service, while their receipt may require from 3 to 30 days (which the 7 days proposed 7 days explicitly does not fit). To speed up the process, it is necessary to go to the distribution post, where the following documents are requested from you:

The invoice from the store in which the purchase was made;
A document confirming the payment of the goods (usually this is an extract on the score);
Passport (original and photocopy). In many of the same type of goods in the package, copies of the passports of relatives can also be requested to make sure that these goods are bought for them;
Photos of goods located in the package;
The blank of the explanatory note in which the names of the goods located in the parcel will be listed and their purpose.

If necessary, you will be obliged to pay the duty to your package, for which you will need a passport and identification code.

If the specified documents can be obtained, they must be sent to the seller, and wait for the dispute solutions. You can count on the return of the full cost of the goods paid for earlier less traffic costs, although there were cases that buyers returned 50% and less than the cost of goods.

Typically, the parcel is at customs no more than 14 days after notifying the recipient of sending a delay, after which it will be sent back. At the same time, in some cases (airmail), its stay at customs can be 30 days.

You can also be interested in the delivery of goods from Ali.

Conclusion

If your parcel is detained at customs - do not rush to panic. Perhaps in 3-5 days it will safely pass customs control and go to the recipient. If the parcel is at customs for a longer time (more than 5 days), then I recommend contacting customs and find out the causes of the delay. In the case of the immediate guilt of the Seller, boldly open the dispute on Ali, and it is possible that you will be returned to the amount paid for earlier.

In contact with

Such messages often see Aliexpress buyers who are waiting for their package and track its promotion aliexpress. But this information is often incorrect!

How and where to correctly track the parcel with Aliexpress?After buying a product on Official Aliexpress.com in the section My orders – All orders On the right side of the screen there is a button Check tracking.

When you click on this button, the user falls on the parcel tracking page, where it can see the information when the parcel is sent, the tracking number, the name of the logistics company, as well as information about the order number, the address of the recipient and the store name, where the goods were purchased.

What is the main information for us? it tracking Number and name of a logistics company.

When promoting the parcel from one logistics warehouse to the next parcel status updates and the points in the list are added. Examples: "Waiting for the fence by the carrier", "adopted by an air carrier", "left the country of departure", etc.

This is the day after day, the parcel is happily moving towards her owner, the buyer is pleased, waiting for the parcel.
But one day, going to the user's office on the official website Aliexpress.com Buyer sees the status of the parcel: " Package detained at customs Please contact customs or seller" or "". How so? After all, the goods are cheap, fits into the customs requirements and cheaper 150 euros, allowed for shipment. Why is the product detained at customs?

But the whole thing is that the ALIEXpress website indicates inaccurate information on the movement of the parcels!

Look carefully on the tracking page of your package and find information which service will be delivered to the parcel in your country.
Click on an active link or locate your delivery service through the search engine and see your parcel. on the official site. Or even recommend to look at.

In Ukraine, the delivery service will most often will be Ukrpochta. In Russia - Russian Post.

The data you see in the office of the official Aliexpress, are "stretched out" from the website of the Chinese logistics company Cainiao. which is part of the Alibaba Group. Due to some technical reasons and imperfections of translation in their office on Ali and on the site Cainiao. you can see erroneous information.

Phrases: "The parcel is detained at customs. Please contact customs or seller. " And "Customs clearance is not passed" you do not need to take literally! Perhaps the parcel has already passed the customs and is in your post office!

The parcel is detained at customs - It often means that the parcel is simply located at customs, lies in the warehouse and waiting for the design. You need to start worrying only if the parcel does not change the status of more than 7 days.

- The same, do not panic and worry. Go to the official website of the delivery service (Ukrposhta, New Mail, Belpochy, Russian Post, etc.) and check the status.

Please contact customs or seller - Do not mess with anyone, as well as print the Aliexpress page and go to customs until you go to the official website of Ukrposhta, New Mail, Belpochy, Russian Post, etc. and do not see the official information on your package! Do not open the argument of the zadolgo before the end of protection until you find out where the parcel can otherwise block you. Now earned

Customs in the summer parcels take place in 2-3 hours. In the fall and winter from 1 day to week.

This article information concerns parcels with track numbers that track out. Bankless parcels and parcels that are tracked only in China Customs control also pass, but the status of customs customer not visible.

In Ukraine, when you check the track of the parcel on the website of Ukrpochta, you will see completely ordinary statuses for each foreign parcel: "Removed for the current control", "to be in the Mitenitzі: Checuen Preduevennaya Inesperter Mitzi", "Mititious Control". Usually in time corresponds to Chinese information that jacob The parcel is detained by customs or customs clearance is not passed.

In what cases is the autopsy of international mailing.

Recently, in my package from abroad, packaging damage was discovered, casually missed tape, and a slight discrepancy of the weight. Everything pointed out that someone tried to get used to the goods addressed to me.

To my request to check the attachment and fill out the form 51 employees of Russia's mail fired the assumption that the package was opened most likely at customs. Like, they have a frequent procedure. Taking into account the fact that the parcel was not attached an act of holding a customs inspection, I missed her arguments past the ears. Next we started opening the packaging.

An open parcel is an event, though unpleasant, but sometimes justified. Who has the right to open the departments and when can it happen?

Our friends from the Banderol service, as well as employees of the customs of the Russian Federation, Passwords and the appearance of which we will not pass will be helped by.

customs control

Customs clearance of international postal departments are engaged in special customs posts. Now there are more than 20 points of international postal exchange located in various parts of our immense homeland. But most of them in Moscow - in three airports and on the main post office. All other customs can only arrange transit to the places of international postal exchange.

Although the registration of international mail is carried out on certain customs posts, the procedure as a whole is similar to the customs of the usual products: customs control - payment of duties and fees is a decision on the release.

All foreign departures are accompanied by a filled declaration in the form CN22 or CN23. By the way, for the parcels of sent from Russia, too, it will be necessary to fill out the forms of CN22 / CN23, in which the description of the investment and its value are mandatory.

By default, all incoming parcels pass documentary control, after which they are inspected for radioactivity and procedure " inspection»On x-ray. Postal correspondence and is often scanned by a scope.

If suspicion arise

If the Customs Inspectors have suspicions that the contents do not correspond to the declared or included in the list of goods prohibited for shipment, the parcel goes on inspection. Look inspection - the only way to open the parcels for customs.

Before the inspection procedure on statistics gets no more 3% shipments, but for the overwhelming majority of sufficient standard control.

How does an opening occur

Opening and inspection of content occurs in the presence of two mail employees. If the inspector is not confirmed, the departure is used, and from the outside it is attached to it. Customs inspection certificatecertified by the participants of the process.

If the parcel is declared goods forbidden to transport, then it will simply be returned to the sender. If the presence of prohibited goods is detected during the inspection procedure, the parcel is subject to withdrawal and disposal. The goods will not receive a destination nor the sender.

In addition, the customs control zones are equipped with video surveillance systems, so it is quite problematic in the process of customs clearance.

By the way!

List of sanction products.

With the current list of goods forbidden to send goods, mail can always be found on the website of the Russian Post. It includes:

tobacco, alcoholic and alcoholic products;
perishable products;
weapons (including cold), explosives, their components and components;
drugs and substances equated to them;
poisons, hazardous waste and ozone-depleting substances
but the most important thing: To Russia, including mail, it is forbidden to import goods from the sanctuction list.

Packaging damage

Not always the parcels are revealed with malicious intent. Sometimes damage to the external layer of departure can occur by chance during the transportation or processing in the mail.

If mail employees detect the impaired integrity of the departure packaging, they are obliged to conduct an investment inspection, if necessary, open the parcel and verify the contents with the description. Together with this, the postrooms should be Act about opening And attach it to a copy to depart after re-package.

Based on personal experience, I can add that the parcel must be re-sealed with the help of the company's branded tape mail.

By the way. If you bought something in the US, then you can protect your package from damage using the Banderolkin insurance system and additional sending protection system.

Who open

And yet, at what point in the parcel try to climb?

During customs control, it is practically unrealistic. In addition, in recent years, I have never heard some customs inspector to get along the steal from the mailing.

However, inspectors have a hypothetical opportunity to safely skip through the inspection "semi-empty" parcels with mismatch in weight. A collusion between the employee of the post office and the customs officer is possible theoretically, although it seems to me difficult.

Who can get into the parcel

But where is unclean to the hand of personalities and the space for actions appears, so it is during multiple sorting at railway stations and in postal compartments.

According to the management of the Russian Post of Russia, employees are now losing one package from one hundred thousand. Statistics on opened and ruined departures, it unfortunately does not lead. But for some reason it seems to me that it happens much more often than lost. If you are judged by reports on thematic forums, the number of problem parcels decreased over the past two years, but did not disappear at all.

In my case everything went well. After opening the package in the presence of an employee of the post office, the investment was in integrity and full set. Probably, some postman was lazy to do an act of opening, hinged the damaged packaging "how was able."