Dns hotline phone. DNS tracking. CSN Russia hotline phone number

DNS Supermarket Chain

Complaints: 51
Resolved complaints: 0
Answered complaints: 0

DNS complaints and reviews

Good afternoon! I would like to appeal to the management of the company, first of all: 1. Motivate your employees to be more friendly towards customers. 2. To ensure the convenience of carrying the load, provide the stores with at least tape, or a special device (I don’t know exactly what it’s called, but you can ask RBT). I’ll make a reservation right away that I didn’t read the name of the consultant on the badge, because I didn’t suspect that I might need it. Everything in order ... 06/27/2019 about ...

The store refused to accept poor quality product... I attach the claim, response and recordings of conversations with the deputy store manager. I do not advise anyone to buy anything in CSN stores. When you return the item, you will be sent to a service center. Employees are unaware of consumer protection law. Deputy manager R.V. Didenko says so without hesitation that knowledge of the OZPP law is not the responsibility of the seller. Laughter and nothing more.

05/13/2019, in Bryansk in the DNS at Burov 14, left without a purchase, the desire to buy something disappeared. They asked the consultant to come up, said now and disappeared. I went to the cashier with the question of how you can invite a consultant, to which I received a rude answer, so that I looked around the hall, to the answer that they were not in the hall, I received an even more rude answer in a boorish form, - According to you, I should hire a lot of consultants to hang around around the hall! to which I said that it is not necessary to talk to me in such a tone, for what ...

I purchased the Xbox One X prefix on 03/05/2019 from this store. The first thing that alerted me was a call from a store employee with personal number to make sure when I pick up the box. At his request - when he came to the store he dialed it and after 10 minutes he brought me the prefix. At the checkout, he began to assure me that the box was not opened (looked like everything was sealed normally) and I have 14 days to check (if something goes wrong, they will exchange it without problems). Arriving home, I found that the box ...

They knocked me a product and forgot to make a discount. We made a return immediately and in the end I was left without money and without goods! All would be nothing but goods for 37,000 rubles. Employees are not trained to communicate with the client, nor, moreover, with the product, do not have the slightest idea about it!

Since I've already heard a lot about fake "Cyber \u200b\u200bMondays" and "Black Fridays" from Russian retailers, I didn't think to fit into something like that. But since there was still some confidence in the DNS (stupid, yes), I decided to try to order several products under a recent promotion. There was a video game sale, I selected more than a dozen items and placed an order. All games were "in stock" in considerable quantities (judging by the site - more than 20 copies of almost every item in the basket). The order was made at 2-3 in the morning ...

Don't contact it sucks. Hams and solid counterfeit. I haven't seen this for a long time. Divorce is solid, I was told, but we are like everyone else with a mustache. I bought a battery for a cellular Samsung battery during the day 3 calls and 4 times charging. And this rude, he works whatever you want .. The decision is yours, dear.

I purchased a hansa hob Consignment note б-18574783. 06.10.2018 I handed over the hansa electronic hob under warranty to the service center (two burners do not work), repaired for 30 days, they gave me without checking, they said they were not going to check (if you want to take it or not. You can write in the act that you took it without checking). Took away. I connected it at home, it works. But when working from 3 to 15 minutes it turns off, gives an error, the error is acknowledged when the power is turned off. On that...

A week ago, we made a large order in dns (refrigerator, washer, microwave, hob, etc.), delivery was issued on 11/29/18, the day before they called, reminded and clarified ... my husband asked for time off from work, sat waiting ... as a result, the driver called and said that he was stuck in a traffic jam and would not bring the goods today , rescheduled the next day. Today the same picture, they called again and said that they would not bring it. And yesterday the driver wrote in his papers that we ourselves refused ... Ohrenet! How so ?! ...

Help where to complain! They issued a refrigerator on the 8th, they did not have it in the warehouse, they said on 10th the refrigerator will arrive at them on the 11th home delivery, then the seller said let's go to 12! We agreed, and said that we definitely need to deliver 12, since 13 of us will not be at home for 2 weeks. All is well, my husband took a day off (Sunday works) in the morning we are waiting for the refrigerator. It was the 3rd hour, I decided to dial and ask at what time we will be delivered. To which I was told that the seller put delivery at 13 ...

08/07/2018. Around 13: 30-14: 00, while inspecting the goods I bought in the store dns dzerzhinsky 19 near the entrance to the warehouse, an employee of the store dns dzerzhinsky 19 attacked me, i.e., he grabbed me by the jacket in the neck area ... In the hands of the store employee who grabbed me, there was a "piercing - cutting" object, namely scissors, after which he was pushed away from me by other store employees who were in the immediate vicinity at the moment of the incident. I demand from ...

Wanted to purchase a USB cable. I chose from those available in the window, went to the checkout, but the seller said that this product had already been purchased by an Internet buyer and could not sell it to me. This product was in stock in a single copy, and therefore I asked to offer me an alternative. It was necessary to see how the seller was sweating, picking up the product according to the parameters I indicated. As a result, he stuck a cable at me and hurried to the checkout for the operation. As soon as I left the store, I began to examine the purchased ...

13.3.18. Arriving at the store with a broken one. With a cartridge, with the "help of the seller" I purchased a "suitable" one, inserted - the printer does not work. I contacted the service, where they checked and said that it did not fit the printer at all. I went to the store to return the money or change it for something. Renouncement. Where should a pensioner put a cartridge for 790 rubles. If the seller was not competent?

Hello! We are like a legal entity. Person (LLC, ANO "Pishichitaika"), we have been buying from you for a long time. They were insignificant on your part, they turned a blind eye to everything. But the case of 03/01/2018 was the last straw. Going to the store (Prospect Traktorostroiteley, 9, TsNS Tsifrovoy in TD "SEVEN") pick up the goods paid for by bank transfer, our chapter. the accountant was greeted by a person who was clearly insane, arrogant, defiant. While I walked a little to the side, looking at the goods, he brought her to a roar. As I got closer, I heard him addressing ...

On December 20, 2017, a tablet was ordered and paid for by bank transfer. The delivery was announced for December 27, as it was a birthday present for the employee on December 28. The goods were brought in 31. Upon receipt, it turned out to be used, was not included and was not a set. Reordered for January 5th. Until January 18, I was fed breakfast about the delivery of the tablet, and only on January 19, I was informed about the impossibility of delivering this product, but I had to issue a negative invoice for the return of goods and choose ...

I was choosing a product. Nearby, a "specialist" from the CSN shoves the girl a smartphone Sanmsung, although she wanted Asus. "Do not buy, they have a lot of defects, and a bunch of pre-installed programs, you cannot remove them." I went over to ask what these programs were. On "you", without rudeness. To which I got a bunch of rudeness in my address - why do I get into someone else's conversation and what is my business. The question was never answered. The store is already with a bad reputation, it is also rude and frankly lying. By steaming more expensive goods ...

One of the largest electronics stores DNS provides its services throughout Russia. For questions regarding delivery, purchase of goods, as well as for information on discounts and bonuses, you can contact the specialists trading network... There are two real ways to get an answer or solve a problem with the help of a store employee.

Customer service hotline

During business hours, from 5 am to midnight, company employees answer customers by phone. The CSN phone number is posted on the official website of the store: 8-800 770 79 99 .

Professional advice is provided through a single number if the connection is made within Russia. The contact center specialists do not have weekends and holidays, so use a phone number hotline CSN in Russia is available every day. Several operators answer calls from customers at once, which significantly speeds up the processing of requests, and also does not cause inconvenience to customers.

Feedback form

Using the link https://www.dns-shop.ru/feedback/, the client can go to the page for registering an application. In a special form, you will need to indicate:

• the topic of the appeal;
• application text;
• city of residence.

In addition, in order for the issue to be resolved as soon as possible, it is recommended to indicate in the message text:

1. The store where the purchase was or will be made.
2. Specify the date when the event occurred or will occur.
3. Name and surname of the employee who served the buyer.
4. Order number.
5. Product Name.

The CSN company strives to improve the quality of service, improve the level of service, and thanks to this, all questions and problems of customers are considered individually. The main task of specialists is to help the buyer and attract him to make a purchase.

CSN representative retail chains Russia, which has more than a thousand stores located in large and medium-sized cities. He has his own Internet catalog and has long been known to many people as a seller of equipment. The store has a wide range of equipment and various peripherals. CSN sells original devices from the most famous manufacturers.

DNS support

Since the company works with a wide range of clients, he created his own service technical support... Technical support is aimed at helping customers in resolving questions about the purchase of equipment, as well as to inform customers with all the necessary information.

Hotline

DNS also has its own technical support, where they will answer your questions and solve any problem that arises. People can call there around the clock, they will not take money for this. Calls from any operator are free. The company strictly controls its personnel, so the technical support employee will be as polite and attentive as possible in relation to you. The network hotline number is 78007707999. The technical support employee will try to help you understand the solution to the situation that has arisen, for example, employees most often answer questions about choosing a product, help people with a purchase choice. We will call you back, you can find out information about the availability of goods in a warehouse or store, as well as ask about the operation of an already purchased device.

Communication methods

You can contact the technical support of the company using email or calls from both mobile and landline phone... By calling the number 8-800-770-79-99 , your call will be accepted by a consultant to whom you can ask your questions. There is also a forum on the site that contains answers to common problems, therefore, you can first look for answers there than ask a consultant.

Main regions that can contact technical support

All regions of Russia have the opportunity to contact the network's consultants. For densely populated cities, there are separate hot lines where you can call. For example, residents of Moscow and Moscow region can call the number +7-499-704-46-40 .

Conclusion

DNS has a well-coordinated system feedback, whose employees are ready to help everyone, and the connection with the hotline is as fast as possible. Your questions can be answered by mail, which is definitely a plus.

12/17/2018 in your organization LLC "CSN-YUG" at the address rep. Adygea Maykop st. Proletarskaya d. 211 A, I purchased a Blackview BV6000S Army Green 4.7 16GB Black 4 * 1.5Ghz / 2048Mb / 1280 * 720 / IPS / 2SIM / LTE / Cam8 / 4500mAh / Android 6 smartphone at a price of 10999 rubles. according to sales receipt B-22526760 of 12/17/2018. The warranty period according to Offer No. В-22526760 dated December 17, 2017 is 12 months (until December 17, 2018).
According to the seller's recommendations and the label on the smartphone body, this smartphone has an IP-68 protection class. This system is called Ingress Protection Rating or IP for short. IP system standardized international standard IEC 60529, German DIN 40050, and Russian GOST 14254 Specifically, IP-68 means:
- Complete protection against dust penetration. Reliable protection against contact with people, tools, conductors is provided.
- Diving to a depth of more than 1 m for up to 30 minutes. Protection against water for short-term immersion in water. In this case, the device can work under water for up to 30 minutes.
10/29/2018 the smartphone turned off and did not turn on again.
On 10/30/2018, my smartphone (with packaging, documentation, spare) plugs was handed over for warranty repair to the CSN service center at the address of the rep. Adygea Maykop st. Gogol, 31.
11/02/2018 having received an SMS from the service center, I came to it at the address of rep. Adygea Maykop st. Gogol, 31, where I was returned an unrepaired phone and a certificate of completion dated October 31, 2018 No. B52-001284 with the wording “Result of work: Refusal to repair (not a guarantee) (Diagnostics) Comment: Not a guarantee. During the diagnostics, traces of liquid penetration through the charging connector were found. Traces of liquid penetration were the cause of the declared malfunction. This is a violation of the terms of warranty service and operating rules. Warranty service denied. "
Those. In fact, the waterproof phone with IP-68 protection got wet, the seller does not acknowledge that the product failed during the warranty period due to non-compliance with the declared characteristics and accuses the buyer in my person of violating the operating conditions.
Moreover, without even considering the possibility of a factory defect or other possible hidden defects, for example, a violation of the tightness of the plugs of the same charge, seals, etc., namely, unreasonably accusing the buyer of violating the operating conditions.
For my part, I am firmly convinced that I will comply with the operating conditions. spoiling an expensive single phone is not in my best interest.
Diagnostics was carried out without my presence.
In the service center, I was not provided with a license or other documents confirming the right to diagnose / repair Blackview BV6000S Army Green smartphones.
After receiving the act, I left appeals in the books of complaints and suggestions of the store and service center (the addresses are listed above) with a request to carry out warranty repairs or replace the smartphone.
With a complaint, I also turned to the site dns-shop.ru in the section "customer requests" where I was answered by an employee signed by Filippov Egor Vladimirovich Manager of the service center LLC "CSN-Retail", Stavropol tel .: +7 800 7707 888. About that:
- “ingress of moisture into a depressurized device, with removed protective plugs, exposure of the device to excessive loads of an aggressive environment (often occurs when moisture gets from high-pressure devices (car wash)” - rejecting the company's obligation, according to the Consumer Rights Protection Law, to carry out warranty repairs, groundlessly accusing me of violating the operating conditions.
- the device was checked for possible shortcomings of the seams, internal nature, ingress of moisture, provided that the plugs are correctly closed, and the absence of excessive loads (exposure to moisture for a period longer than stipulated, or the pressure is more than prescribed) I was not given any conclusion on the verification of possible defects in the seams, of an internal nature, but only an act of work performed with the wording of a refusal to carry out warranty repairs.
Then, referring to paragraph 6 of Art. 18 of the Law on Consumer Protection, this employee in in electronic format also refused to carry out warranty repairs. At the same time, after each answer, the employee transferred the correspondence with my appeal to the status "Resolved", the issue with my claim was not resolved. This employee also claimed about violation of the rules of operation, without even considering the possibility of hidden defects in the smartphone.
I believe that the division of LLC “CSN-YUG” grossly violated the law “On Protection of Consumer Rights”, please consider the claim and, as a result, carry out warranty repairs, or replace the smartphone, or return money for buying it.