Checking the item before shipping

If you are looking for a specific product, for example a boiler, then you can use catalog: select the product category (boilers, boilers ...), find the manufacturer (Baxi, Buderus ...) select the required series and model. In the section "related products" (located under the product description), recommended products are offered for completing the selected equipment.

If you want to select equipment and consider different options, You can use filter by selecting certain characteristics of the product... You will be presented with all options that meet the filter criteria. In the product card, options for additional products and accessories are provided.

You can also compare the models you are interested in with each other by adding them to the comparison list. The section "articles" describes in detail how to choose the optimal boiler, water heater for the heating system and hot water supply.

If you need advice on the selection of equipment, our specialists will be happy to help you, ask your question by e-mail or by phone (contacts).

Checkout

You can place an order yourself by adding the selected product to the basket, or by phone, specifying the ordering data.

If you want to purchase one product, then just click the "buy now" button, the system will ask a minimum of questions to form your order. In the case of purchasing several products, you can add them to the "basket" to order several different products at once, while the system once prompts you to enter the data required to place an order.

All personal data of clients are confidential and cannot be disseminated.

Order confirmation

The manager contacts you to clarify the composition and cost of the order, time and place of delivery, method of payment. We try to deliver your order as soon as possible and at a convenient time. We ask you to treat the traffic situation in Moscow and the Moscow region with understanding.

Payment for goods

  • Cash payment - upon receipt of the goods. Prepayment at the office, if the product is a ordered item;
  • Cashless payments with VAT;
  • Payment / prepayment to the card.

Delivery

  • Delivery of goods is carried out at the agreed time to the address indicated by you.
  • Delivery in Moscow and the Moscow region is carried out by the company's delivery service. Delivery is possible in the evening and on weekends by agreement with the managers.
  • Delivery cost in Moscow within the Moscow Ring Road: 400 rubles.
  • Delivery of goods worth less than 20,000 rubles is carried out in agreement with the manager.
  • Delivery cost outside the Moscow Ring Road: 400r +30 r / km (the tariff can be changed depending on the direction);
  • Delivery in Russia is carried out by transport companies at the rates of transport companies, the cost of delivery of goods before transport company: 400r.

Attention! Delivery is carried out to the entrance.

Pickup

carried out by prior agreement with the managers.

Warranty documents

When purchasing equipment, you receive a warranty card, instructions for installation and operation. In the event of equipment failure, the warranty card entitles you to free warranty repairs in specialized service centers. Equipment requiring additional permits (gas equipment, etc.) is supplied with: a certificate, a permit for use, or a replacement EAC Certificate with technical regulations).

In accordance with the Resolution of the Government of the Russian Federation No. 55 dated January 19, 1998, the following groups of goods are not subject to return and exchange:
.....
11. Technically complex household goods, for which warranty periods are set (metal-cutting and woodworking household machines; electrical household machines and appliances; household radio electronic equipment; household computers and duplicating equipment; photographic and film equipment; telephones and facsimile equipment; electric musical instruments; toys electronic, household gas equipment and devices) (as amended by the Resolutions of the Government of the Russian Federation of 20.10.1998 N 1222, of 06.02.2002 N 81).

Ordering by phone You can clarify any details and place an order through our managers by phone. Call the sales department at +7 (495) 777-67-22, our specialists will certainly help you with the choice and place an order for you. Quick order The easiest way to order a product is to place an order in one click! Next to the price of the product, click the button Quick order, enter your phone number and press Checkout and your order will be processed. In a few minutes the manager will call you back to clarify the details of the delivery of the goods. Ordering through the basket If you want to purchase several products at once - use the classic basket. Next to the price of the product, click the button Buy... Do this for all items you wish to purchase. After that go to the cart by clicking the button Basket in the upper right corner of the site. In the shopping cart, check the contents of the order and its amount. After that, fill in the fields of the contact form, select a delivery method and click Checkout and your order will be processed. In a few minutes the manager will call you back to clarify the details of the delivery of the goods. Ordering via mail By e-mail you can send a list of the goods you are interested in. Even if you have not found the product on our website, we will do it for you. Send specifications, layouts, calculations - we consider all letters from our clients.
How do I get the goods?
Delivery in Moscow and Moscow region You can be sure: our own delivery service will bring the goods with all the necessary documents directly to your home. Delivery within the Moscow Ring Road - 500 rubles, outside the Moscow Ring Road - 40 rubles / kilometer. Delivery within Russia We will send the goods for you to any point in Russia through your chosen transport company. The cost of such delivery depends on the region, dimensions and weight of the goods. You can always check with our managers for detailed information on delivery in Russia. Pickup Our office is located in the Rumyantsevo business park on the Kiev highway. Just 500 meters from the Moscow Ring Road, free parking, walking distance to the metro. You can pay for the goods at the office and pick them up at the warehouse. Before arrival, call us to clarify the availability of goods and order a pass to the business park.
How to pay for an item?
Cash to the courier Upon receipt of the order, pay for the goods in cash to the courier. Cashless payments For legal entities, we offer cashless payments.

You can pick up the purchased goods yourself or use the delivery service in Moscow and the Moscow region. Having made an order today, tomorrow you will receive it at your disposal. If necessary, you can use the prompt delivery service and receive the products today.

Delivery to the entrance (check with the manager about the possibility of lifting to the floor)

Delivery is made daily from 9 am to 9 pm including weekends and holidays.

Goods worth up to 6,000 rubles can be picked up by yourself.

Pickup points

For orders over 6,000 rubles:

  • Within the Moscow Ring Road - from 0 to 500 rubles, (the individual delivery cost is indicated in the product card)
  • Outside MKAD up to 10 km - 700 rubles,
  • Outside the MKAD more than 10 km - 700 rubles + 30 rubles for each kilometer.
  • In the regions, delivery by Transport company (calculated individually).

Shipping cost per

km from MKAD

RUB 700

Unloading of bulky goods is carried out by the forces and means of the customer.

The money is transferred directly to the courier upon receipt of the goods. This method is the most popular among buyers due to its simplicity and ease of calculation.

Payment by credit card to the courier upon receipt

Couriers have a portable banking terminal available, which allows Teplovod-Service customers to pay for goods with bank plastic cards (check with the manager about the possibility of paying with a bank card).

Payment by credit card on the website

To select payment with a bank card on the "Cart" page, you must select the item "Payment by bank card on the site".

Payment is made through PJSC SBERBANK using Bank cards of the following payment systems:


After clicking on the "ONLINE PAYMENT" button, you will be redirected to the payment gateway of Sberbank of Russia to enter the details of your card.

Please prepare your plastic card in advance. Additionally, you need to enter your full name, email, contact phone number, as well as the reservation number to identify the payer. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol.

If your bank supports the technology of secure online payments Verified By Visa or MasterCard Secure Code, you may also need to enter a special password to make a payment. You can check the methods and the possibility of obtaining passwords for making online payments at the bank that issued the card.

This site supports 256-bit encryption. The confidentiality of the reported personal information is ensured by Sberbank of Russia. The entered information will not be provided to third parties, except in cases provided for by the legislation of the Russian Federation. Bank card payments are carried out in strict accordance with the requirements of Visa Int. and MasterCard Europe Sprl.

When paying by credit card, no interest is charged.

Payment is a transfer of funds from the buyer's current account to the seller's account, we work on a common taxation system with VAT. Delivery of goods is carried out after receipt of funds to the account of the company Teplovod-Service LLC. This method is used in the calculations by legal entities.

Our details

    Limited Liability Company "Teplovod-Service"

    OGRN: 1105003006162

    INN: 5003088884

    Checkpoint: 500301001

    BIK: 044525225

    Bank: PJSC "Sberbank of Russia"

    R / s: 40702810838060011732

    K / s: 30101810400000000225

    Yur. address: 142718, Moscow region, Leninsky district, Bulatnikovskoe rural settlement, Varshavskoe highway, 21 km., Office B-6

Special conditions

    For goods with the status "On order" worth up to 100,000 rubles. no prepayment required.

    For goods with the "On order" status over 100,000 rubles. an advance payment of 30% is required.

  • Any item shipped by the shipping company requires 100% payment.