Internal server error Sberbank Business Online: causes and actions. Internal server error. To get information about the account balance, you need

  • Check if you are roaming. In the guest network, SMS arrives with a significant delay. The further you go from your home network, the longer the SMS delivery time increases. If, for example, your home network is in Moscow, and you are in the USA or Australia, then the delay in SMS receipt can reach several hours.
  • SMS delivery speed depends on mobile operator... So if you have a Beeline or Megafon operator, then messages are usually delivered quickly. If the operator is "MTS" - SMS are received, on average, for a longer time. Also, if the connection periodically disappears when using the MTS mobile operator, then the requested one-time password may not be received at all.

SMS with a password do not come

Make sure that the absence of SMS cannot be explained by their delay for the most common reasons (see the description of the problem "SMS with a password are not received for a long time"), and if SMS really do not come, contact the bank's customer service or the bank's division at the place of maintaining the account (or opening the contract).

This connection is untrusted

When working in the system, windows "hang"

Try using a different browser. For example, if the work was carried out in the Internet Explorer browser, and this problem occurred, then you need to install another browser, for example Mozilla Firefox.

The Business Online system, implemented by Sberbank of the Russian Federation, is gaining more and more popularity among entrepreneurs. This is not surprising, since it is very convenient because it allows you to transfer funds directly from your workplace, without visiting a bank office, in a matter of minutes without much difficulty, manage accounts and fill out payment orders. looks like with an address bar (red line highlighted)

Unfortunately, as elsewhere, errors sometimes occur in the operation of the system, you need to be aware of them and be ready to solve problems.
It is impossible to foresee absolutely everything, however, you can systematize the most common mistakes, many of which you can overcome on your own.

  • Incorrect login or password entry error. If a similar inscription appears on the screen, it means that perhaps you really made a mistake when entering this data.

Solution to the problem - try to reload the page, click on "Login" and re-enter your username and password, while be extremely careful, very often users enter their username or password with a space at the beginning of the word and the system sees them as incorrect.

  • The 401 error often occurs among users when entering both Business Online and the regular version of Sberbank Online.

Before filing a complaint with technical support, check your computer again, more often it occurs due to problems with the user's computer.

  1. Perhaps your browser or OS version is outdated, maybe the antivirus is blocking the entrance, or the program has crashed. Or maybe the problem is that when you entered, you pressed some extra button.
  2. Solution to the problem - try to fix it yourself: carefully re-enter without pressing unnecessary buttons, if necessary, update your browser or add the Sberbank Online website to the anti-virus list of exclusions.
  • A control error when creating payment orders occurs when the system that checks the document actually finds inaccuracies or incorrectly filled fields. The detected errors lead to the fact that the created document becomes irrelevant and the system informs the user about it.

The solution to the problem is to double-check the document, correct all errors, edit the incorrect value of the fields, and only if after one more attempt the document does not pass the control again, contact the technical support of Sberbank Business Online

  • If you see the message "Internal Server Error", do not worry, this problem did not arise with you, but on the server of the financial institution and, most likely, it is already being dealt with by specialists.

Solution to the problem - report the error to the Sberbank support service and calmly wait for them to solve their problem themselves. Sometimes the wait lasts several hours, in especially severe cases it can take several days.

The following errors can occur for those users who are identified by an additional parameter - a digital signature. When using the Business Online banking service, they sometimes have the following problems:

  • TLS connection error with code 0070 - most likely, the user should update the firmware or his certificate.
  • Solution to the problem - you can find more complete information on the Sberbank website in the "Small Business" section or by contacting technical support.
  • On your screen appeared the inscription "Error TLS connection" with code 0140. Sometimes the problem may be a program crash, sometimes - the time has expired during which your signature was considered valid. In addition, check all the fields to be filled in, perhaps some of them were filled in incorrectly.

Most likely, your digital signature has expired and needs to be renewed, if the signature is still valid, check the completion of the fields. Be sure to contact the technical support of Sberbank and report in detail about the error and your actions before it.

Never forget the main thing - at the slightest suspicion of fraud, immediately terminate the session and urgently call Sberbank.

Sberbank Business Online is an electronic system that allows you to work with your own accounts and business transactions without leaving your office or home. This service was introduced by Sberbank of Russia not so long ago, but has already gained popularity among small and medium-sized businesses.

Despite the simplicity of working with the system, the client may have a question why Sberbank Business Online is not working today? There may be several reasons for this, but first things first.

Purpose of Sberbank Business Online

Sberbank Business Online can be used by legal entities and private entrepreneurs. The system allows you to significantly save time by automating the management of all business processes. To work with the service you need:

  • availability of the Internet;
  • identifiers and passwords for logging into accounts for all responsible persons (there can be no more than 5 of them);
  • phone to confirm transactions.

It is quite simple to interact with the service and your counterparties, and if you have any questions as to why Sberbank Business Online does not work, the answer can always be found in detailed instructions for users.

Why is it convenient to work through the Sberbank Business Online system?

A number of advantages are driving the increased interest in this system today. The advantages of the service include:

  1. electronic document management within the system;
  2. access to statements of transactions and accounts with the ability to print them;
  3. simple and intuitive interface;
  4. automated control;
  5. round-the-clock use of the service (the ability to conduct an operation at any time, regardless of the bank's operating hours);
  6. high level of security.

Working with Sberbank Business Online is convenient for organizations and individual entrepreneurs doing business in any area. It simplifies the procedure for interaction between partners and contractors.

The only unpleasant moment may be the sudden lack of access to the platform. In order not to experience discomfort, you need to find out why Sberbank Business Online does not work today and how to eliminate possible problems.

The most common problems when working at Sberbank Business Online

Despite the constant improvement of the technologies used by Sberbank specialists, problems with working on the business platform may still arise. Some of them can be solved by the client on his own, while others do not depend on him.

Password does not come for authorization

If the client cannot complete the operation due to the lack of a confirmation SMS, he needs to make sure that his phone is not in roaming. While staying abroad, a person receives passwords in messages a little longer than usual.

The duration of the delay directly depends on the distance of the location from the home network. So, finding himself on another part of the planet, a person receives an SMS with a delay of a couple of minutes to several hours.

Often, the delay in SMS from the bank is associated with the work of the operator. Problems usually do not arise when using Beeline and Megaphone. On the other hand, MTS often does not send messages immediately, periodic failures can cause no SMS sending at all.

If you cannot solve the problem on your own, you need to contact the Sberbank branch in which the connection to the Business Online site was made. Experts will help to restore the sending of messages with a confirmation code.

Can't work because of an untrusted connection

When working with electronic system Sberbank through some browsers during authorization, a message may appear that the connection being established is not trusted. First you need to check that the website address was entered correctly.

Untrusted is a connection established using a security certificate that has not passed the verification procedure in the trusted center.

To continue working with the site, you need to add the certificate to the security exceptions through the browser settings.

I can not view information about the account status

Some users complain that information about account balances is not updated in their personal account. Such data is not always updated without additional request, but only in some cases:

  • during the operation, it was revealed that the funds on the account were insufficient to complete the operation;
  • during the daily (first only) login of one of the users connected to the platform.

In all other situations, the update must be requested manually. You need to act in the following sequence:

  1. Go to home page.
  2. Choose to receive balances. The data is displayed in a special form "Account Information".

Hanging windows at work

This problem usually occurs due to the incorrect operation of the browser. To eliminate freezes, it is worth using another, faster browser. It is not recommended to work in the Sberbank Business Online system with outdated versions of browsers, therefore it is necessary to monitor the appearance of updates and their application.

401 and 500 errors

Error 401 occurs due to frequent clicks inside the window by the user during authorization in the system. To successfully log in Personal Area, you need to wait for the final download without pressing any keys.

This error can occur due to the use of an outdated version of the browser or an operating system that is not included in the recommended list.

Various crashes and errors in the operating system or an incorrectly configured antivirus - too possible reasons the appearance of error 401. For correct operation it is necessary to clear all temporary files of the browser. Blocking the site can be:

  • antivirus (you need to disable it for a while and restart the system);
  • browser (in the settings, uncheck the box next to the pop-up blocking option).

Error 500 most often occurs due to incorrect operation of the browser. To fix it, you just need to clear the temporary files.

The client must remember that any problem can be solved. If necessary, you can contact support and ask for help with your problem. Access to the platform will be restored quickly, and the entrepreneur will be able to continue to use all the site's features.

Sberbank business online control error is a fairly common message in the sbbol system. With a hasty set of data in bills, accountants and managers forget about some of the mandatory details that must be contained in the document. This can be the lack of data on VAT, the recipient's bank, due date, purpose of payment, and much more. So how to fill in the correct payment order Sberbank business online?

In the Sberbank system online business the possibility of automatic verification of the prepared payment orders is provided. To do this, at the top of the window, click on the "" icon to check it for incorrect data.

A new window will open in front of you where the system will display all errors and possible inaccuracies. As you can see from the figure below, the line with a red cross shows a critical error, i.e. not the ability to send such a document to the bank.

The line below with an exclamation mark (no VAT data) indicates the alleged error, i.e. Sberbank business online system will allow you to sign and send this payment order to the bank.

After you have reviewed all the data, click on the button " Save document«.

The picture below shows a list with all payment orders. The last saved document containing a critical error now has the status “ Control error". V this case sign such a document digitally signed and send to the bank will not work. It can be either corrected or removed from your online internet Sberbank banking.