Program for making a hostel. Business plan for the opening of a hostel from scratch. The main advantages of the automation of hotels

Contemporary hostel program - Multifunctional solution, automating management, analysis of activities and the formation of a hostel reporting. Convenience and practicality at an attractive price.

Hostels, as a budget accommodation, have received the broadest spread worldwide. They are very popular with the most different tourists, so the number of rooms in the hostels diverges very quickly. And in order to optimize all the processes of management of such an affordable hotel and automate room booking operations, it is recommended to use modern automated control systems. At the head of such a system is a special hostel program - Multifunctional software, providing the user with access to all system tools and the ease of control.

Advantages of implementing an automated system

Correctly selected and configured hostel program Provide the following advantages:

optimization of the processes of booking and accounting of the number Fund;
operational monitoring of the filling;
conducting document management with guests;
automated reporting, etc.

Hostel control capabilities with

The number of budget hotels is divided into several categories in the number of beds in the room and additional amenities. And different categories of rooms have different costs. Also, the price of the place in the hostel is influenced by seasonality - during the year it can change widely.

And special hostel program It will simplify pricing processes, automatically adjusting the prices offered to guests. Therefore, it is enough to fill in the program database - and then it will take all the work on yourself.

Also, such software may be able to synchronize data from its own database and information on the hostel website. In this case, information about changing the number of free beds will be automatically changed on the site. This will make it possible to do without a web master service.

Modern hostel automation programs Have extensive opportunities to prepare the necessary documentation:

automatically fill the necessary forms;
able to work in different languages;
provide the efficiency of creating documentation.

Also programs for hostels They offer a wide functionality for monitoring current activities, demand and all necessary performance indicators, to solve a plurality of marketing tasks and in general automate the execution of almost all operations in the hostel.

Cost

With such a wide functionality, professional for a hostel will be sufficiently affordable and will not require the acquisition of complex and expensive equipment. The entire database can be posted on a special server, and the user will only need PC and Internet access. Because of this, the programs for budget hotels are distinguished by a very favorable price.

Accounting in the hotel business is extremely important, because without it you can walk before the situation that Overbooking will happen. This is the situation when the guest comes to sit down, which I paid, but it lacks places, since you sold too many numbers. So that this is not happening, leading accounting and more convenient to do this with EXAHOSTEL 4.67. This is free, but at the same time a professional utility. And if you are doing everything now, then you will be surprised how convenient operations can be.

EXAHOSTEL - program for hostels

Hostels are hotels, in the rooms of which many people can also stop. For example, 6-12 people in the room. This type of accommodation is one of the most economical and is therefore very popular among tourists. But this type of accommodation is one of the most difficult work in the plan for the business owner, as it is necessary to operate not only with the number foundation, but also with the beds. Thanks to the exacuzzula you can:

Get full control over the situation;
Keep records of coming and leaving;
Take into account financial transactions;
Organize online booking;

Other functions are available, some of which are only in professional assembly. But these functions will allow you to bring business to a new level, for example, connect your CRM system to Booking, Hotels, Agoda and other sites. After this reservation from the Internet will automatically fall into your database. You will only have to manually control and moderate applications. The rest of the process is fully automated.

We recommend using this particular software, as it does not need personnel training. Interface in Russian, but it is not important. The main thing is that the developers were specifically made in simple, literally 10 buttons, and everything is very beautifully decorated, and therefore intuitively understandable. We also recommend not to go into English, as in this version everything will be so incomprehensible that even the famous will not be able to understand. We also recommend installing the extension "Cashier", which despite the small weight of the distribution (4.5 MB) will completely replace the accountant.

The central automation system of the mini-hotel or hostel. Allows you to manage the numbering foundation, simplifies the procedure for booking and checking the guest, taking into account its preferences, leads statistics on the most important for any hostel indicators (ADR, REVPAC, REVPAR, OCCUPANCY, etc.), provides data for accounting and management reporting, to make strategic decisions . For hostels, a special base configuration is used, which allows to work with beds and numbers (one-time) in the context of classic "nights", as well as hours.

Interface with a fiscal registrar

Allows you to connect a hotel control system with a fiscal registrar for fiscalization of the amounts received from the guest and carried out in the hotel control system.

Unloading data for accounting systems

Unloading data for subsequent processing of the accounting program. It is also possible to download from the 1C payment to the accounts of counterparties in the hotel program.

Interface with electronic door locks system

If the hostel is present in the hostel of electronic door locks, then when it docks with the hotel system, write a key for a guest only if there is armor in the hotel control system and only on those dates / time specified in the system. Thus, the probability of issuing the key bypassing the system is reduced.

Interface with online booking system

In the modern world of guests booking numbers through various online sales channels more and more, and to avoid manual booking processing, docking with Channel Manager accumulating several sales channels is used. All armor coming through online sales channels fall into the system automatically with a specific feature.

The use of a hotel automation system provides customer service clarity, establishes control over the actions of the service personnel and reduces costs. Office boarding, hotel or mini-hotel based on innovative technologies and special software - access to a new level of services and a pledge of the prosperity of your business.

The specifics of the staff of pension and hotels are significantly different from other branches of providing various types of services, because in the hotel business has to constantly interact with large amounts of information related to the armor of the rooms, the number of days of living, eviction time, etc., to provide relevant reporting, as well as monitor High level service. Therefore, automated hotel systems are characterized by a wide level of distribution and implementation.

The main advantages of the automation of hotels

Hotel automation is capable of:

combine information on the activities of all departments in a single information system;
booking and paying for any convenient way;
carry out accounting of movement, spending resources of the hotel;
increase the speed of the license background;
minimize time when settling guests;
enter the necessary account information into a single system;
organize the logic of the work of the receptionist, maids, catering personnel;
to form account price provided, keep records of profit;
limit access areas for staff;
improve the safety of work through the use of video surveillance and other systems.

Hotel automation, programs for which are available for use to each user, allows you to implement the task complex. Their execution provides a high level of work and quality service. In other words, the automation of the hotel allows you to upgrade the entire range of hotel services, increase the rate of information processing and the level of staff agreement, while automating manual labor reduces the likelihood of errors, which is reflected in the quality of reporting. And for the manual there is a rich layer of the material for analyzing business processes.

Software management software: basic features

Hotel automation software products include a group of special software systems, called Property Management Systems - systems for managing real estate elements. In addition to directly HMS, they include software products for managing other objects (gym, restaurants, bars), as well as programs for managing warehouse complexes, supermarkets, government agencies.

All offered HMS have a similar structure consisting of several main modules:

block of registration and maintenance of guests;
control and management services;
interfaces to external systems.

Any automated hotel has its own executive block set, but the standard feature set is as follows:

Portier - An important module responsible for registration and settlement of the guest in the room, and, accordingly, the calculation and eviction. The interface of this service is made in the form of an interactive plan for the settlement of the number of rooms ("Chess") performing all tasks associated with settlement and customer service.
Booking - Service that allows you to determine the availability or employment of numbers for a certain period, as well as perform the creation and cancellation of prior booking.
Module for maids - It serves to plan the schedule of staff on duty, cleaning numbers, the formation of a list of work performed (cleaning, change of towels, equipment of toilet cosmetics, etc.). Typically, the module calculates the number of points received by the staff when performing work, and also controls the security of minibars.
Administration - The service is designed to configure the operation of the program product directly, change the rates, currency exchange rate, etc.
Accounting - It serves to transmit information for subsequent processing into accounting programs (as a rule, it is "1C"). But there are some hotel software products with the capabilities of 1C.

Interaction with external systems

Automated hotel management is used complete with a variety of external systems that control the functioning of equipment in the hotel and providing guests to give the spectrum of a variety of services.

The equipment used in the maintenance of a hotel business includes:

Fiscal registrars for any financial transactions with payment and credit cards and cash, which guests can be calculated.
Access control systems are widespread electronic locks of "offline" and "online" types. The latter in the basic program sends information about personnel access, unauthorized access attempts.
Energy Saving is one of the access system applications - the so-called energy-saving pocket designed to store the key card, inclusion of electricity in the room. Certain automated systems can set the temperature regime in the room based on the presence / absence of tenants, etc.
Special systems with paid TVs that allow you to offer guests watching TV channels, without advertising or "video on demand". Such a demonstration provide content providers and are broadcast only on the hotel chain.
The possibility of online booking is a service with which the guest can choose and order the number independently. It increases the level of confidence in the hotel, increases the influx of customers.
The automation systems of bars and restaurants - organizes the automation of the order and transmission to execution, accounting for stocks and control the movement of goods, protection against unscrupulous workers.

Important! To organize the service of guests so that the products for the products are paid for when leaving. For which the system requests information about the guest, its account state, transferring information about the services used.

Programs for hotels in the Russian market

Smarthotel. - The most powerful hotel management software operating on the 1C platform. This program performs any required features for the automation of hotels, including the main office of the hotel and the management of the restaurant.
Fidelio - This software that has been used for more than 30 years in Russian hotel business. The cost of the installation is determined individually and mainly depends on the size of the hotel, the hotel picking. And it should also be noted that one of the most expensive software complexes.
Edelweiss - This is the Russian development, the value of which is determined from the number of jobs.
1C Hotel - The most inexpensive and simple solution, the price depends on the number of jobs.

Summing up

Of course, the automation of the hotel is a mandatory step for the growth and development of your own business. But before proceeding with the automation of your hotel's business processes, it is recommended to formulate basic requirements and tasks to such a system. Usually, the choice submits in favor of the system that is more consistent with the possibilities relevant for the hotel or hotel at the current stage of development.

The hostel is an analogue of an inexpensive hotel, where guests are offered a comfortable place for the night. The market of such institutions is actively developing, so novice entrepreneurs can invest in this business, after approving all the risks and profitability of this case.

Market analysis

To evaluate the prospects for opening a hostel in a specific region, it is worth considering the demand for such a service from potential customers, which are:

students, youth (about 65% of all visitors);
tourists and travelers who wish to save at night (annually the number of such clients is growing by 2%);
people who arrived in the city at work.

Additionally, it is worth analyzing the level of attendance of the city by tourists and a map of large-scale interesting events that should occur in the city. These can be various sporting events, concerts of popular artists, exhibitions, seasonal festivals, etc. It should be considered how many hostels are already open, what services they provide, and how to surpass competitors.

Business registration

The type of registration depends on where the hostel is planned to open:

In the apartment. In this case, you will need to register as (IP). This is a fast and accessible procedure.
In non-residential premises(like a mini-hotel). In this case, it is already required to register as (ooo). This procedure requires greater paper red tape and will cost somewhat more expensive than the registration of IP. In more detail about what the IP differs from LLC, and what their advantages and disadvantages will tell.

When opening a business, a hostel can be assigned as follows:

23 - Activities of other accommodations;
23.5 - the activities of other temporary accommodation sites that are not included in other groupings;
20 - Activities for the provision of places for short-term residence.

It is also required to purchase a cash register and register it in the tax. Beginner entrepreneurs at the initial stage of business are recommended to choose (USN), which implies payment of 15% of the organization or 6% of the total monetary turnover per year.

Be sure to acquire a settlement account in the bank to make it easier for customers to pay and print.

GOST requirements for hostel

To sort out how to organize a hostel from scratch, you need to get acquainted with the regulatory framework. In 2015, GOST 56184-2014 "General requirements for hostels" was adopted, according to which the budget hotel institution needs to be equipped according to such rules:

under one bed, you need to highlight at least 4 square meters. m.;
the height of the ceilings of the room must be at least 2.5 m;
beds must be at least 80x190 cm in size, and the distance between them is from 75 cm;
the room must be equipped with a fire extinguisher and conduct a special magazine to ensure fire safety;
15 seats need to equip 1 shower cabin, and the bathroom should be outside the residential premises;
12 seats to equip 1 toilet;
6 places to equip 1 sink;
provide guests access to drinking water and a teapot;
equip a room for communicating guests, such as living room;
if close to the hostel, there is a place where you can eat, it is not necessary to equip the kitchen in the hostel itself;
register for staff and guests of the hostel of the rules of behavior, their rights, responsibilities and responsibilities, which will follow in the event of their violation.

Additionally, it is necessary to take into account paragraph 5.7.3 GOST R 56184-2014, according to which the basements and basements cannot be equipped under the hostel.

To make it easier to deal with the requirements of GOST, the following examples are worth taken into account:

Hostel 10 places should be equipped with 1 bathroom, 1 shower and 2 sinks, and the bedroom area should be at least 50 square meters. m.
In a hostel, 50 seats should be at least 6 rooms, each of which can be placed in 8 people. It takes 4 bathrooms. In addition to the lounge, it is worth equipping a snack room - a full-fledged dining room or a minibar. It will also require a utility room for storing bed linen, inventory, consumables, etc. It is necessary to equip the household room to erase and dry clothes, underwear in it, etc.
When opening a hostel, 100 seats need to choose a room in which you can build several blocks with separate bathrooms, a kitchen, a relaxing room, etc. In this case, several apartments can be redeeming, which further re-reflect into one mini-hotel. If things go successfully, it will be possible to expand or.

As for the location, it is recommended to rent a room under the hostel in the city center. At the same time, it is possible to proceed from the location of interesting tourist places, good transport junction, the presence of a number of metro and stations.

It is worth noting that entrepreneurs open mini-hotels in apartments than in non-residential premises, since their arrangement requires significantly less financial investments. As for the shortcomings, possible conflict situations with neighbors can be distinguished. To avoid them, it is worth responsibility to discipline and workers, and Hostel guests.

About how to make the right planning of the hostel, will tell a specialist in the video: