Automated system for recording applications. Automation of registration and accounting of client applications at OJSC Almaz-Antey. List of used literature

An important step in the design of any information system is the development of diagrams that reflect the functioning of the automated process. Currently, the CASE computer-aided design tool BPWin is widely used for these purposes. The BPWin software product is a powerful tool for creating models that allow you to analyze, document and plan changes to complex business processes. BPWin is a means of collecting the necessary information about the operation of an enterprise and graphically representing this information in the form of a holistic and consistent model. The BPWin model is a graphical representation of reality, that is, a means of documenting and formalizing business processes. Using it, you can build DFD and IDEF0 diagrams, which allow you to analyze from the point of view of information flows in the system and from the point of view of the functionality of the system itself.

Let's build IDEF0 and DFD diagrams for the enterprise, display the data processing technology and transfer of information from one function to another as part of the development of a corporate portal, as shown in Figures 1, 2 and 3.

IDEF0 – functional modeling methodology. Using the visual graphic language IDEF0, the system under study appears to developers and analysts as a set of interrelated functions (functional blocks - in IDEF0 terms).

As a rule, modeling using IDEF0 is the first stage in studying any system.

The structural and functional diagram of IDEF0 is presented in Figure 1.

Figure 1 – Contextual level of the functional diagram “Service a user request to the IT service”



Figure 2 – Second level of the IDEF0 diagram “Service a user request to the IT service”



Unlike the arrows in IDEF0, which illustrate relationships, the arrows in DFD show how objects (including data) actually move from one action to another. This flow representation ensures that DFD models reflect the physical characteristics of the system, such as the movement of objects (data flows), the storage of objects (data stores), and the sources and consumers of objects (external entities).

Figure 4 shows the technology for processing data and transferring information from one function to another in the form of a data flow diagram (DFD diagram). Before constructing a data flow diagram, the input and output data of the system that influence its functioning are analyzed.

The input data for the system is: data for user authorization, information for contacting user support, information about the object being serviced.

The output data for the system is the entire completed application, the controlled process of execution of the application.


Figure 3 – Functional diagram (DFD)

In accordance with the purpose of the work, we will conduct research on the market for software products for corporate communication (portal market) and analyze the most well-known software solutions in this area.

The portal market appeared in 1998. Initially, developers who specialized only in portals competed in this market. After 18 months, other players appeared in this market - large and medium-sized software companies. At the peak of this market, there were more than 100 portal developers. Now there are no more than 60 of them .

Typically, there are three standard scenarios when choosing a solution for an enterprise portal:

Purchase of ready-made solutions (platforms or high-availability systems);

Development from scratch (custom development);

Combined approach (development of specific modules, but based on ready-made solutions or platforms).

But it is worth noting that recently a considerable number of free solutions have appeared. The use of free portals is increasingly common in Russia, but, unfortunately, it cannot yet compete with ready-made solutions or custom-made work, due to the fact that most of the implemented systems were launched as a test and took a long time to adapt to the organization. And time in business, as we know, is money.

Each approach has its pros and cons, but, as a rule, when choosing a solution, all approaches are evaluated according to the following set of criteria:

Cost of the solution (including licenses, equipment and work);

Speed ​​of implementation and delivery of the finished system;

The uniqueness of the company’s business processes or the presence of specific requirements;

Corporate standards and technology preferences;

Availability of qualified specialists within the company and their specialization;

Innovative or conservative style of the company;

Approach to system implementation – the system is configured to suit the company’s business processes, or the company configures business processes to suit the functionality of the system.

In any case, a detailed analysis of the situation for each specific client and an individual approach when choosing a solution are necessary.

The methodology for implementing intranet portals is, in general, similar to the implementation of any information system with a large number of users. Of course, the implementation of such systems requires a professional approach on the part of developers, a qualified project manager and project team, and an industrial approach to the development and implementation of the system (design, development, testing, training, commissioning). But the most important thing that should not be forgotten is that when implementing a corporate intranet portal, it is not technical difficulties that come to the fore, but administrative problems, issues of information security, and the transfer of knowledge from the developer to end users.

Features of the implementation of a corporate portal largely depend on the goals and objectives that the customer sets for this system, on his corporate culture and the current level of automation in the company. Two companies competing in the market may have different system requirements, and the implementation of a corporate portal in these companies will be carried out in completely different ways.

As a rule, all companies face the same set of problems when implementing corporate portals. These include the following:

The need to change the company’s business processes due to already completed automation, the need to redistribute responsibility;

Lack of formalization of processes and their documentation, which does not allow for a clear statement of the task;

The habit of working on “personal contact”;

Low culture of computer use in companies;

Resistance from company personnel during implementation;

Insufficient firmness of management when implementing the system in the company;

Low level of understanding of the potential benefits from the use of corporate information systems by the company's management and employees;

Difficulty in formalizing the distribution of access rights to information;

An attempt to transfer the information chaos existing in the company into an automated chaos through a portal;

Lack of experience in operating such systems, and as a result, a low level of understanding of possible options for using the portal.

This is not to say that all these problems are insoluble. It’s just that in order to solve them more effectively, it is necessary to attract experienced specialists and consultants who have experience in implementing such systems and will offer the company ways and means of solving these problems, already tested with other clients, taking into account knowledge of the specifics of Russian business.

In our comparative analysis, we will consider several options for ready-made boxed portal solutions and one free one. WSSPortal and DeskWork portals are based on Microsoft SharePointServices technology, which is now very popular all over the world. 1C-Bitrix: The corporate portal and eGroupware are based on our own developments, and eGgroupware is generally an open source application.

1.3.1 eGroupware Portal

eGroupWare is a free software product designed to improve group collaboration in businesses ranging from a few to several thousand employees.

The implementation of eGroupWare will help to implement a unified information system at the enterprise and will help each employee solve current affairs.

eGroupWare includes applications such as :

Calendar. This component is designed to organize a single temporary space for the enterprise and allows you to schedule any events for yourself or a colleague.

Project management. Allows a large number of users to work on one project and perform specified actions for each of them.

Information Magazine. This is a log of all the events that you or your colleague must do at one time or another (make a call, perform some action, or just leave a note)

Country support:
Operating system: Windows
Family: Universal Accounting System
Purpose: Business automation

Automation of orders and requests

Main features of the program:

    You will have a single customer database with all the necessary contact information

    Each request is easy to register, and the program will automatically offer you the most available employee

    You will receive an accurate record of the work time of each employee

    For each application, you can take into account the materials spent and attach electronic documents and photographs

    The program will show a list of planned applications for each employee for any date

    For each order, it will be possible to track the stage of execution and the employees involved

    The program will show you the most capable employees, those who are delaying applications, who is free, or how many requests have already accumulated in the queue

    You will control all your employees

    A whole range of management reports is provided for the director, which will help analyze the organization’s activities from different angles.

    Integration with the latest technologies will allow you to shock your clients and deservedly gain the reputation of the most modern company

    The ultra-modern function of communication with a PBX will allow you to see the caller’s data, shock the client by immediately addressing him by name, and not waste a second searching for information

    The necessary data can be uploaded to your website to monitor the status of applications or display employee schedules - there are many possibilities!

    By installing a screen with a visual schedule for employees, you will undoubtedly raise the prestige of your company in the eyes of clients and increase your own control

    You can implement customer assessment of the quality of work. The client will receive an SMS in which he will be asked to evaluate the employee’s work. The manager will be able to view the analysis of SMS voting in the program

    Reliable control will be ensured by integration with cameras: the program will indicate data on services provided and other important information in the captions of the video stream

    The scheduling system allows you to set up a backup schedule, receive important reports strictly at a certain time, and set any other program actions

    A special program will save a scheduled copy of all your data in the program without the need to stop working in the system, automatically archive and notify you when it is ready

    Reserve
    copying

    You can quickly enter the initial data necessary for the program to work. This is done using convenient manual data entry or import.

    The program interface is so easy that even a child can quickly figure it out.


We have completed business automation for many organizations:

Language of the basic version of the program: RUSSIAN

You can also order an international version of the program, into which you can enter information in ANY LANGUAGE of the world. You can even easily translate the interface yourself, since all the names will be placed in a separate text file.


The modern market requires efficiency in solving problems of any complexity. Increased competition makes it necessary to meet the requirements of current realities, because the client almost always has a wide choice of alternatives. That is why an automated ordering system has ceased to be a privilege of large holdings, turning into an objective necessity for any successful enterprise.

Automating orders will allow you to save time and resources and generally increase the productivity of your company. This process is impossible without professional software, which will primarily be used to automate applications. After all, this is the first step in working with a client, and your further cooperation depends on how quickly and efficiently the application is processed.

Automated order management begins with such a seemingly simple step as automating the receipt of applications. It is no longer possible to carry out accounting activities manually on paper or in improvised forms of excel sheets. A profitable, innovative enterprise cannot afford such negligence. As you know: “time is money.” Ordering an automated system is an investment in success.

The professional program for working with clients from the Universal Accounting System company offers you a fully automated work system that will make interaction with clients not only effective, but also easy and enjoyable.

The business process of automating the order fulfillment process implies clear step-by-step control of the process of working with the client using a program into which all the necessary information on the client, the order and work with it is entered. That is, automation of the order system covers all stages of interaction with the customer, which makes you the absolute master of the situation in your company. After all, you will definitely see the complete picture of the company’s activities with all possible details.

Thus, automation of application accounting will allow you to form both short-term and long-term forecasts, identifying statistics and patterns of work. Automation of application processing will speed up the response to customer requests, which significantly increases the company’s chances of receiving an order. In addition to profit, efficiency in solving problems has a positive effect on the company's reputation. Good and timely service can serve as a guarantee of a stable customer flow. Improving service in a company is also a unique marketing solution. After all, quality of service serves as the best advertisement in the modern market of goods and services.

Remember that automation should cover absolutely all stages of work. That is, automation of order acceptance assumes that order processing and order assembly will also be automated. If you are engaged in the production of any products, then the generation of applications for the production of the company’s products must be automated. Thus, all information regarding the company’s work, its interaction with clients and partners will be collected in a single database. Which, moreover, is flexible and fully customizable to the needs of a specific enterprise, which makes the process of working with the program convenient and simple. The search and filtering system will allow you to find the information you need at any time without the need for hours of fiddling around in documents or related Excel tables.

The last step in the chain of all actions from the moment of receiving an application to the completion of the transaction will be the automation of order accounting, which involves the complete automation of all processes of working with client requests. It is then that greater opportunities for control, analysis and management of the enterprise will open up to you. From now on, the entire work process will be in full view, the time spent on solving problems will be reduced, and problems will be identified and resolved in a timely manner. Is it worth reminding that access to complete information will allow for a deep and detailed analysis of the enterprise’s activities.

The growth of automation of applications has led to the fact that there is no longer an area for which such a solution would be unclaimed. Whether it is the automation of accounting for orders for the development of environmental projects, or any other area of ​​activity, such a solution will certainly bear fruit and improve any business activity. Don't stay away from modern trends and advanced technologies.

We guarantee you that by clicking the “order automated information system” button on our website, you will not only not incur losses, but will also receive additional profit. After all, now you will have in your hands a professional tool for improving and growing your business.

The monitoring and control program can be used by:

  • Government agency working with the population;
  • Any private company;
  • Information support service;
  • Support service;
  • Support Department;
  • Technical support department;
  • Computer support department;
  • User support;
  • Service company;
  • Service center;
  • Service-center;
  • Help Desk Service;
  • Helpline;
  • Help Desk;
  • and so on.

By watching the following video, you can quickly familiarize yourself with the capabilities of the USU program - the Universal Accounting System. If you do not see the video uploaded to YouTube, be sure to write to us, we will find another way to show the demo video!

Possibilities for monitoring and managing orders and applications

  • The automated ordering system is characterized by fast information processing;
  • Automation of orders allows for complete control of all actions;
  • When automating applications, there is a function for automatically filling in fields from an existing database of counterparties;
  • An automated ordering system allows you to convert data into other electronic formats;
  • Automation of orders ensures full control of all operations performed;
  • Convenient navigation system in the system;
  • Availability of fast contextual search;
  • Automation of applications significantly increases the speed of request processing;
  • The program has a simple and user-friendly interface;
  • An automated ordering system optimizes the workflow;
  • The program can function in multi-user mode;
  • Automation of orders improves the quality of service;
  • Saving work history allows for analytical work;
  • The program delineates work according to employee responsibilities;
  • There is strict control over compliance with deadlines for completing tasks;
  • Automation of applications will not allow any request to be left unattended;
  • Work process optimization;
  • Control of document flow;
  • Automation of order accounting simplifies and improves the process of completing tasks.

Download software to automate orders and requests

The program for accounting applications and orders is designed to automate the process of accounting for orders or receiving applications in a small commercial organization. The program fully automates the operational and management accounting of the company, significantly facilitating the work of employees and managers. Since the program is built on the platform, it is simple and intuitive for the user, like other projects created on this platform. Therefore, even a person who is not very familiar with computers will be able to work with it.
The program has a very convenient product catalog. Each product has a set of characteristics, for example: name, barcode, manufacturer, country of production, etc. The set of product characteristics can be any, i.e. You can easily and quickly add the necessary characteristics to a product or remove unnecessary ones. For each of the characteristics, you can set a filter to quickly search for the desired product in the catalog. Also, for a more convenient and quick search, the order accounting program provides a folder tree. It allows you to create your own product classification and place products in their corresponding folders. You can add an unlimited number of photos to each product. A list of products can be imported from an Excel spreadsheet and exported from the program to an Excel spreadsheet. The program supports working with a barcode scanner. The scanner is connected to the computer via a USB port and reads the barcode, the read data is inserted into the filter field and the desired product is found automatically.
Since, in addition to selling goods, organizations can also provide related services, the program for recording applications and orders also provides a list of services. Each service has the required set of characteristics, which can be changed if necessary. It is possible to search by any of the characteristics. The list of services can be downloaded from an Excel spreadsheet.
To automate payments to suppliers, the program has a supplier database. Each of them has the necessary set of characteristics: name, phone number, details, etc. The supplier's balance is automatically calculated. It is calculated as the difference between the total amount of goods supplied and the total amount of payments to this supplier. The list can be filtered by any field.
The order accounting program also contains a list of managers of your organization. Statistics are kept for each of them and the necessary information is stored. Each manager has his own percentage of sales, according to which his salary is automatically calculated and the manager’s balance is formed. There are also filters for the desired characteristics.
The buyer database is also provided in the application accounting program. Name, details, data for forming contracts - all this characterizes each buyer. The list of characteristics can be changed according to your wishes. The total amount of purchases is automatically accumulated. The list of buyers can be imported into the program from an Excel spreadsheet and exported from the program to Excel, if necessary. This list can be filtered by any of the buyer characteristics.
The arrival of goods is carried out through the operation of the same name. We select a supplier and add products from the product catalog, indicating their quantity and changing the purchase price if necessary. The list of goods can be imported into the Receipt operation from an Excel table. This is a very convenient feature. If your supplier can send you an Excel file with a list of delivered goods, then all you have to do is load this data into the program. To do this, you just need to click the Import from Excel button and select a file with a list of products, and the data will be transferred to the program automatically. The quantity of goods delivered will go to the warehouse, and the total amount of delivery will be recorded on the supplier’s balance sheet. The list of receipt transactions is equipped with filters by supplier and by date of operation.
Accounting for orders in the program is very simple. You need to select the order status and buyer from the list of buyers. The manager's last name will be entered automatically based on the username under which you are logged in.

It is necessary to write a program for employees of LITDU CIT Vocational School "Rudoavtomatika" of the enterprise JSC "SSGPO", which makes it possible to record applications received from users from throughout the enterprise.

LITDU - laboratory of dispatch control information technologies. This laboratory deals with remote control of computers; it is a support service for all users of the computer network of the SSGPO JSC enterprise.

The main objectives of the laboratory are:

Development and implementation of information technology system-network solutions for local and corporate computer networks of JSC "SSGPO", development and implementation of single and multi-user databases, development and implementation of application systems and automation tasks based on the use of computer networks and databases.

Ensuring reliable operation of corporate and local networks of JSC "SSGPO" and e-mail. Ensuring data protection from destruction and unauthorized access.

The functions of the laboratory include:

Conducting, together with departments, services and divisions, an analysis of the production and economic activities of the association in order to ensure the best indicators of the use of material, labor and financial resources, increasing the economic efficiency of production.

System and network administration in local and corporate computer networks of JSC "SSGPO".

  • 1. Installation and modernization of system and network software.
  • 2. Establishment of access rights to electronic resources of JSC "SSGPO".
  • 3. Training and consulting personnel of JSC "SSGPO" on system and network issues.
  • 4. Development and implementation of measures to ensure the reliability of networks, the safety of electronic databases, and the expansion of networks.
  • 5. Development and implementation of system-network solutions for databases, applied tasks and automation systems.
  • 6. Analysis and mathematical modeling of technological and economic processes of JSC "SSGPO" for the purpose of effective use of computer and communication equipment and software products.

The laboratory is engaged in servicing all users of personal computers of the SSGPO JSC enterprise, setting up and installing software, repairing and maintaining computers. The laboratory employees are a dispatcher and system administrators.

V o The dispatcher's responsibilities include:

  • - accepting applications from users;
  • - distribution of requests between system administrators.

The responsibilities of a system administrator include:

  • - fulfilling requests from users (reinstalling the OS, configuring and installing software);
  • - setting up network equipment.

In this regard, it is necessary to fulfill and take into account various requests that come from users of the computer network of JSC SSGPO.

The task is intended primarily to speed up the processing of applications, which would significantly simplify and automate the work of LITDU employees. The program makes it possible to record requests received from users throughout the enterprise, their execution within the specified time frame, and storage in an electronic archive. Storing an application allows you to track the date and time of its receipt, its applicant and executor, thereby monitoring the quality of the system administrator’s work and the speed of execution of the application.

If a problem is detected with the computer at his workplace (physical breakdown or software failure), the user reports this to the manager of the LITDU department. The dispatcher accepts and fills out the application in the required form and assigns it to the system administrator, who must complete the application within the required time frame and write about the work done in the application log. In the event of a physical breakdown, the application is redirected to the technical department.

The goal of the task is to develop and create an automated data storage and processing system that allows:

adding new applications;

deleting applications;

quick search for required applications;

filtering applications.

The program includes the following functionality:

  • - the ability to add new data to the database;
  • - editing stored data;
  • - select applications based on requests;
  • - automatically create the necessary reports according to certain criteria for selecting applications, which will significantly facilitate both the work and the time spent on their preparation.