Aliexpress seller does not send the goods. What to do if the seller does not send the goods with Aliexpress. What happens to the money if the goods are not sent to Aliexpress?

We have repeatedly said that Aliexpress is a marketplace where thousands of Chinese sellers trade. Having ordered a product, some sellers will take it to the post office the very next day, and from some we hear nothing for a couple of days, so in this article we will deal with this question, what to do if the seller does not send the goods from Aliexpress for a long time?

What does a buyer need to know about the timing of sending orders from Aliexpress?

Since people from all over the world buy on Aliexpress, you need to understand that if you ordered a product for a couple of bucks, the seller receives hundreds of such orders per day, and large stores receive thousands, so sellers are given some time to process the order. which averages 3-7 days and includes:
- collection of goods at the warehouse;
- package;
- going to the post office or calling a courier;
- sending and receiving track numbers;
- entering the tracking number in the order description;

In this case, the order will have the status "Order Processing".
Sometimes it happens that the Aliexpress seller may ask you to extend the processing time by writing a corresponding message: “Please extend the processing time so that I can send you the order,” here you act at your discretion. You can agree or refuse, but I advise you to agree and extend the time for order processing.
If the order processing time (timer) expires and the seller does not confirm shipment, the order will be automatically canceled and the money will be returned to the buyer in full.
At this time, you can also cancel your order and get your money back.

What may affect the delivery time of goods:
- the product is currently out of stock in the store;
- the order time fell on a major holiday or weekend;
- period of sales on the Aliexpress website.

What should a buyer do if the seller does not send the goods to Aliexpress?

If the seller does not send the parcel with the order for a long time, then you have the following options:
1. If the order processing time expires and the seller does not confirm the shipment of the goods, the order will be automatically canceled and the money will be returned in full.
2. During order processing, you can cancel the order and get your money back within 3-14 days and order a similar product from another seller using cashback.
3. Wait for the goods to be shipped (the order status on the Aliexpress website should change from “order processing” to “shipped”).

Estimated delivery times for parcels from Aliexpress:
— Standard delivery by China Post: 15 to 50 days
— EMS delivery: from 10 to 20 days
— Express delivery SPSR: about 7 days

Still have questions? ask your question in the technical support online chat or write it below in the comments

Aliexpress is a world-famous online trading platform where Chinese manufacturers sell their products. The store has many users, because the system is designed in such a way that all purchases and sales occur absolutely transparently, and risks are minimized. But what to do if the order on Aliexpress has not been sent?

Please note that large stores may spend time processing more than just your order. Especially if the product is on sale, there are thousands of people willing to buy it, and this figure is growing daily. From this we conclude that the company must place your and other orders and this takes time.

Basically, the manufacturer spends 3-7 days processing the order and during this time the following operations are performed:

products are delivered to the warehouse;
packed;
the manufacturer prepares the parcel and sends it to the post office;
The parcel is assigned a track number and description.

At the same time, in Ali’s personal account the status of the parcel will be displayed as “Order Processing”. If the selling company does not have time to send the goods and writes to you about this, offering to extend the processing time.

You have the choice to disagree and cancel the order, after which the system will return the funds to your account. If you want to receive your parcel, check whether the buyer protection timer has been extended. If not, do not agree to the seller's terms.

Factors influencing the delivery time of a parcel

Please note that there are a lot of orders on Aliexpress and not always the seller does not send the goods because he is trying to fool you. Here are the factors that can cause an order to be delayed:

the product you ordered is currently not in stock or has not yet been produced;
the order time coincides with a non-working day or holiday in China;
sales period.

How to find out when your package will be sent to you

If your order is not sent to you, you can check the information about the timing of its possible shipment. To do this, go to Ali’s personal account in the “All orders” section and look at the time given by the system for the seller to send the parcel.

Always talk to the seller and ask him questions, find out the reasons for the delay. Basically, the manufacturer notifies you about delays and problems that arise himself - but if this does not happen, ask him.

What actions should I take if the seller does not send the goods?

If the store does not process the parcel for a long time, here are some tips:

An article on the topic - what to do if, where to write complaints.

Parcel dispatch times

Before you become indignant that the parcel does not arrive in your hands for a long time and the status does not change, pay attention to the accepted deadlines:

delivery by China Post - 15-50 days;
shipping via EMS - 10-20 days;
Fast delivery SPSR arrives within 7 days.

If your order is not sent after the specified period, and the refund does not arrive, it makes sense to open a dispute and demand a refund, since you have the right to receive your package on time.

Subscribe so you don't miss anything important

What to do if the processing time expires?

If you wait until the time limit expires, your order will be automatically closed and the money will be returned without a dispute. But often, even after a week, the prices for the purchased goods have already creeped up and it is now more expensive to buy them. That is why I advise you not to wait until the order is closed, but to extend the processing time yourself for the first time.

Usually I also write a letter to the seller, he answers me: “yes, we will ship tomorrow.” Send it - good. What if there is silence again?

There are Chinese sellers who, by sending an order at the last moment, thereby insure their parcel for a week, i.e. actually sent on the first day, the tracking number was written to the buyer a week later and now seven days are added to the delivery time.

And there are sellers who will not send the goods, the order will be closed or you will cancel it yourself. And nothing will happen to them for this. If there is no product in stock, let them write, but ignoring you like this and feeding you breakfast is not professional.

Therefore, in this case, I close the order with the wording “Item is out of stock.” What should I actually think? A completely justified reason - it doesn’t send, which means there’s nothing. The main essence of this wording is that the seller will be subject to sanctions from the trading platform for it. And if the order is closed for this reason, he will not be happy.

Don’t worry, as soon as the seller sees your closing manipulations, he will immediately restore the order and write a personal message. It will probably promise delivery or ask to close the order, but with a different wording. I needed to “close” the same order twice with exactly this wording in order to make it clear to the seller that it was better to send the goods at the price that was three weeks ago at the time of purchase.

Aliexpress Natalya 10/21/2015

Hi all! Recently, a not entirely pleasant story happened to me with the purchase of a gift for Aliexpress, which was the reason for writing a new article. The fact is that I very often order a variety of cosmetics or jewelry as gifts for friends for various holidays.

On the site you can easily find sellers with high-quality and healthy products in these categories, but at the same time much more affordable than on the shelves of domestic stores. I always approach orders responsibly and, knowing the peculiarities of Chinese mail, I select a gift several months before the significant date. I did the same this time. Unfortunately, I did not receive my gift on time, which was due to a delay in sending by the seller. How this situation was resolved and how it ended is below in this article. And today we will talk about what to do if the seller on Aliexpress does not send the goods.

Why shouldn't you be scared?

Firstly, it is worth noting that each seller on Ali has an individual deadline for sending the order. For some it does not exceed a couple of days, but for some slow-moving Chinese it lasts for several weeks.

If you paid for the order, the shipping deadline has passed, and your order has not been sent, you should first write to the seller and find out the reason. Most of them respond promptly and resolve the problem quickly. Seller not responding? Don't despair! After all, your money is still in Ali’s “buffer zone” and will not be transferred to the seller until you receive and confirm your order.

If your order is under protection (its expiration date can be seen right below the status, and you still haven’t received a response from the supplier, it makes sense to open a dispute and demand either send the paid purchase as soon as possible or return the money. Here are possible scenarios:

You expect delivery before the end date of the product protection and sooner or later it will still reach its owner
You open a dispute and seek sending/refund/compensation
You don’t do anything, and if the person is unscrupulous and doesn’t send anything, the money will go to him automatically after the protection period expires.

It’s possible to get your money back!

I’ll say right away that fulfilling the second requirement is more difficult to achieve. In my case, it looked like this: I opened a dispute, the seller (apparently frightened) immediately sent the goods, but due to problems at the post office and with delivery, my parcel began a long journey throughout Russia, after which it was delivered to my post office late at 2 weeks. As you understand, the gift was not a success and I had to come up with a new one in a short time.

It is worth noting that if the supplier had nevertheless sent the item I wanted within the specified period, such problems would not have arisen. I wrote about this in an open dispute. The supplier did not say why the orders were not sent on time, but began to tearfully ask not to return the order and even promised a discount on future orders. But for me the product was no longer relevant! I managed to get some of my money back and plus I received my parcel! It turns out that the wolves are fed and the sheep are safe)) That’s the story.

How to avoid such a situation?

Unfortunately, there is no universal recipe; you cannot protect yourself from late orders. But there are certain rules that I have noticed from experience. It is usually not the seller with a high rating and a large number of orders and reviews that takes a long time to ship the goods, but, on the contrary, the one who has few of them. A strange pattern, but nevertheless, advice stems from it: order products only from trusted sellers and carefully filter them based on their profile information. A product sent several weeks, or even a month later, will certainly not arrive on time, so you can safely open a dispute.

Now you know how to force an unscrupulous or forgetful seller to send goods to Ali. Don't forget to subscribe to new articles! Enjoy the shopping!

Video of the day: what real relaxation looks like!

Best regards, Natalya Melnikova!

What to do if goods are not sent to Aliexpress. What will happen to the money and how to get it back? The second part of my instructional article is devoted to the answers to these questions.

So, in the first part we have already looked at possible reasons. Now we’ll talk about what you can do in a situation where goods are not sent to Aliexpress, but first, the answer to the most pressing question :-)

What happens to the money if the goods are not sent to Aliexpress?

Nothing will happen to them - they will be returned to you as soon as the period allotted to the seller to send the goods expires. This is another aspect of the order protection program for Aliexpress. The full amount will be returned to the card, account or virtual wallet from which you paid for the goods.

Therefore, you don’t have to worry about how to return the money yourself - the system will take care of everything itself. In addition, no seller in his right mind would refuse money, so sooner or later they all send goods (except for scammers, of course, but that's a completely different story :-)). You just need to be patient or choose a product with a shorter shipping time in the future.

What to do when goods are not sent to Aliexpress for a very long time?

In this situation, you have only 2 options: wait until the goods are sent to you, or ask the seller to cancel the order.

Politeness and patience

The “wait patiently for shipment” option is preferable, because when you bought something from this seller, you saw the order processing time. And the fact that you might not have paid attention to it is your problem :-)

However, you can (necessarily in English) politely ask when your purchase will be shipped.

This may be a coincidence, but after such a question, in about 3 out of 5 cases the seller changes the order status to “Sent” and sends the track code within a couple of days. That is, a stated interest on your part in specific shipping times could theoretically speed up the processing of your order. But this is, so to speak, a human factor, and you should not completely rely on it.

A little about order cancellation

I will provide you with detailed instructions on how to cancel an order on Aliexpress a little later. For now, let's talk about whether this can be done in a situation where goods are not sent to Aliexpress.

In principle, you can cancel an order in this situation by specifying as the reason “The order processing took too long.”

True, there is one important BUT: with 100% probability you can cancel the order for this reason only when the seller has increased the processing time AFTER you ordered the product.

What does it look like? For example, you made an order, on the page of which a 7-day processing period is indicated. You wait, a week passes, and the product still has not been shipped. And then you are surprised to discover that the order was not canceled automatically, because the processing time suddenly “increased” by 10-20-30 days.

The seller simply extended it (you should have received a notification by e-mail, but there will be no “marks” about this on the order page itself). In this case, you have every right to request the seller to cancel the order.

This happened to me when ordering - at first there were 5 days to process the order, and then pop - and 30 days. However, the seller canceled the order without any problems and, as it turned out, he did send the goods >_<

If there is no such compelling reason to cancel the order, then the probability is 50/50.

Again, you can try to solve the problem humanly - write to the seller, saying you made a mistake with the purchase, changed your mind, 1000 apologies, and so on. And request cancellation of the order due to “wrong choice” (something like that, I think the meaning is clear). Not all sellers, of course, agree, but there is still a chance of a quick refund.

In any case, do not worry and communicate with the seller. In most cases, Aliexpress rules are on your side, the main thing is don’t do anything rash :-)

I hope this article was interesting and useful for you, and if so, I will be grateful for your likes and reposts :) Still have questions? Ask them in the comments!

And finally: if this post was useful to you, you can say “Thank you” to us by sharing it on any social network convenient for you or by joining